Fairfield Inn by Marriott Scranton2.5 out of 5.0
Recent guest reviews
Overall this property is tired looking, but our room was clean. Horrible bed, felt like a hammock. Sheets and the dirty, ripped mattress protector kept flying off the bed as we slept. The in-wall heating/cooling unit found in many budget hotels was worse than usual - AC set to 66 and we were still too warm - and it was 30 degrees out. Between the bed and heat we got no sleep. Front desk attendant never acknowledged Marriott loyalty status. The other family members that stayed here had the same issues with the bed and temperature in their room. Towels and pillows were nice for this brand hotel, and a fridge in the room is convenient.
Melinda at the front desk was very friendly and accommodating from the moment we walked in. We only stayed one night but the beds were comfortable and nice to relax in after a day of traveling. The complimentary coffee was delicious and the breakfast had a really great variety.
This property is located adjacent to a major Mall/Shopping/Restaurant area. It's not on some crazy-busy road, it's easy to find and has ample parking. We've stayed here many times over the past 10 years when visiting family in the area. We've never experienced any major problems at this property...that said, it's not the Ritz-Carlton...then again, you're not paying $250+ a night either. Nice Pool and there's a gym in the adjacent (co-owned) Residence Inn (just show your room key). Room was clean, had Free Wi-Fi, a Wide Screen TV, Refrigerator, Microwave and coffee maker. Bed was comfortable, plenty of towels and hot water and a Hot Breakfast served each morning. Competent Staff always available. Ms. Kaley Chulvick was very helpful.
Place looking dingy as we pulled into parking lot. I decided it be best to look at place before bringing in my belongings. Thank goodness I trusted my gut. The front desk person was friendly and checked us in without a hitch. We proceeded up to room 321 and stareted looking around. Low and behold my biggest fear came to passing. There was a bug on the dust ruffle. That was it for me. Went back to front desk after showing maid who was in the hall to bear witness to our findings and checked the hell out. On the way down to lobby started noticing even more how filthy this hotel is. Omg don't go here!! Ew ew ew.
This place is sub-par. Especially for the price. No laundry. No fitness center. The internet did not work at first. They fixed it but it took over an hour. When it was finally fixed, it was slowwwwwwww. On the first floor too. The decor is dated and the floors weren't even vacuumed. There was a smell in the hallways that was putrid. Not that cheap either.
Great staff Very good breakfast and they open early which is nice. The rooms are dated and tired it needs a redo The cleaning staff was ok but didnt pay attention to details. They never replaced cups or emptied ice bucket. But it wasnt a crowded hotel which was nice..
Great staff, free breakfast and coffee all day long. Staff goes above and beyond to please. property could use some updating but overall great stay. Exercise room available next door. Rooms are clean and comfortable and large. Again great stay overall.
Everything was great. Breakfast lady very polite and accommodating. Definitely stay again Rooms were cleAn and comfortable only thing is should carry headphones in case someone forget theirs to work out it with
I decided to stay at this Fairfield/Marriott hotel because of the Marriott name and my past experiences with Marriott. I collect Marriott points and usually try to stay at Marriott hotels. Well, this particular trip I was traveling by myself and looked online and found this Marriott and booked a room. My family had stayed there many years ago and I remembered it as being nice. As I pulled up to the front it looked like no one had touched the outside of the building for ages. It was actually somewhat seedy looking. As soon as I walked into the front lobby I realized I made a mistake!! This was not a typical Marriott or even a Fairfield hotel. The employees seemed very nice, but the security and the overall appearance made me very uncomfortable! It was definitely a hotel where drivers stopped over for the night. I was packed for a long weekend with lots of stuff in my car and I was very worried about how secure it would be. Had I not arrived late at night I would have left and booked a room in another hotel. I was so disappointed in this hotel. I am very surprised that Marriott puts their name on this hotel. I was wondering if once in a while someone from the main headquarters comes out to check on their hotels. There is no way this would be considered your typical Marriott experience. I would not recommend this hotel.
Friendly staff. Tired, but clean, hotel. Decent breakfast included. Moderately priced and a good value. Overall, I needed a room en route to my final destination, and this filled the bill. I probably would stay again if alone, but it wouldn't pass muster with my wife.
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
Fairfield Inn by Marriott Scranton places you within a few miles (5 km) of Marywood University and Houdini Museum. This 81-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi. Also close to this Scranton hotel are Lahey Family Fun Park and The Commonwealth Medical College.
Free continental breakfast is included with your stay.
All of Fairfield Inn by Marriott Scranton's 81 rooms are air-conditioned and have an array of amenities, including coffee makers, phones, and ironing boards. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Desks are also standard.
At Fairfield Inn by Marriott Scranton, guests have access to an indoor pool, free WiFi in public areas, and a 24-hour business center. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include coffee/tea in a common area, a computer station, and express check-in.
Reviews from Trip Advisor
76.0% of guests recommend this hotelTotal of 264 reviews