Stayed mostly right at the resort. Restaurant had great food! Ocean and pools are excellent! Free shuttle to Armand Circle was great!
Overall I was very pleased ! The staff was all very nice… the pool .. bar and restaurant on site along with the private beach access was really nice ! My only complaint is the rooms are sooo outdated and need some TLC!
Enjoyed our stay. There beach is to die for. Will return to this property. Thank you guys.
The resort is a bit outdated but we loved the location on the beach. they ran out of chairs and umbrellas and the staff assisting in the set up was very unfriendly. Ricardo was the only really helpful enjoyable part of the beach chair situation. the staff didn't even offer to DRIVE the chairs down the beach, we had to drag them ourselves while we waited for the dude to drive to us? Wish Ricardo had been outside that day! the tiki bar was a great location but the staff seemed annoyed that they ha to serve drinks and it was not even a full bar. They have complimentary waters so that was nice. The restaurant staff was kind. Front desk check in was easy and Toni was amazing. She was helpful and cheerful and just the kind of welcome you want on a vacation. We were told we could do a late check out by another very helpful front desk staff member, which was very nice as our flight was delayed. Unfortunately, the management was unable to accommodate the late check out and was rather rude in handing the situation. while we were given extra time, we were made to feel as if we were at fault and as a former hotel manager, I was appalled at the way the guest services spoke to my friend. the resort is in a great location, the sprinter busses and the trolley are a great resource to getting in and out of downtown and the circle. the resort itself is outdated and the staff seemed to be noticeably unhappy minus a few very kind individuals. we will not be back to sandcastle.
The most beautiful beach in the world is just steps away! Which was good as I did not want to spend any time in the room. I asked for a quiet room away from the ice maker and elevator, but not the parking garage as that has never been an issue before in places I have stayed. So I was placed right next to a parking garage, which meant I had a steady stream of cars, honks and one night some loud clanging that sounded like someone taking a lid off a garbage can and just slamming it against a dumpster over and over again. I eventually called the front desk and they sent someone out there and thankfully the clanging subsided. I had a hot shower 2 out of 4 nights :/ The water pressure was non existent ( I get that alot of places have light water pressure but this was so light I did not wash my hair as I didn't think I would ever get the shampoo out) More people than I expected smoking around the property. Overall, the features of the hotel are fine, just wish I didn't have the room next to the raceway.
The location is great! On the beach, two nice size pools, restaurants and bar. The lobby gave free cookies and apples. Bottle of water whenever you were thirsty and coffee every morning 7-11am (free). Great stay
amazing property just needed update! i would stay agin!!!
It was like a memorable trip back in time to old Florida style and charm
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Nothing like the pictures they show online, everything is old, it had mold in the closet of the room, on the balcony there were derivative concrete. They doesn't have enough of umbrellas in the pool area and the ones they have are all run down. They can't give me more pillow they only allow 2 pillows per room. You didn't even feel the AC it hot in the room. Anyway, nothing like the photos look on the Internet.
Rooms need updating, but other than that we enjoyed our stay.
2nd time there.nice
I really don't understand how to call it a hotel if a $ 40 / hour motel gives you better service. It is an old building where it has only two elevators and of which only one works. the door locks don't work properly, where you get to bathe and you can't find enough water to bathe, where you find a bathroom with a bad smell, they don't seem to clean them well, where the beach chairs are broken, where the parking lot is always full and you can't find where to park. that building must be demolished and made new. those dirty furniture those old beds everything is in bad shape. It is horrible and very different from what you see in the photos.
it was in a great location the hotel was a bit old
It's located right on the beach The condition of the property is very poor It's in desperate need of a total renovation
great access to beach...swimming pools nice.
Nothing like in the picture on website, we couldn’t stay all the end for our trip but have to stayed for one night the room floor very dirty and wet ! Anyway we never ever go back there again don’t judge me the service was nice but the room and bathroom I can’t even explain.
Sandcastle Resort at Lido Beach places you next to Lido Beach and within 2 miles (3 km) of other popular attractions like St. Armands Circle. This 176-room, 3-star hotel has 2 outdoor pools along with a private beach and a restaurant.
Start each morning with cooked-to-order breakfast, available for a fee from 7:30 AM to 11:00 AM. Savor a meal from the comfort of your room with room service, or grab a bite to eat at the onsite restaurant.
All 176 air-conditioned rooms provide free local calls, laptop-compatible safes, and ironing boards. Guests can expect free WiFi and 37-inch flat-screen TVs. Bathrooms offer hair dryers and free toiletries.
At Sandcastle Resort at Lido Beach, guests have access to a private beach, 2 outdoor pools, and free WiFi in public areas. You can take advantage of free parking if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this beach hotel include a business center, a terrace, and laundry facilities.
Stayed mostly right at the resort. Restaurant had great food! Ocean and pools are excellent! Free shuttle to Armand Circle was great!
Overall I was very pleased ! The staff was all very nice… the pool .. bar and restaurant on site along with the private beach access was really nice ! My only complaint is the rooms are sooo outdated and need some TLC!
Enjoyed our stay. There beach is to die for. Will return to this property. Thank you guys.
The resort is a bit outdated but we loved the location on the beach. they ran out of chairs and umbrellas and the staff assisting in the set up was very unfriendly. Ricardo was the only really helpful enjoyable part of the beach chair situation. the staff didn't even offer to DRIVE the chairs down the beach, we had to drag them ourselves while we waited for the dude to drive to us? Wish Ricardo had been outside that day! the tiki bar was a great location but the staff seemed annoyed that they ha to serve drinks and it was not even a full bar. They have complimentary waters so that was nice. The restaurant staff was kind. Front desk check in was easy and Toni was amazing. She was helpful and cheerful and just the kind of welcome you want on a vacation. We were told we could do a late check out by another very helpful front desk staff member, which was very nice as our flight was delayed. Unfortunately, the management was unable to accommodate the late check out and was rather rude in handing the situation. while we were given extra time, we were made to feel as if we were at fault and as a former hotel manager, I was appalled at the way the guest services spoke to my friend. the resort is in a great location, the sprinter busses and the trolley are a great resource to getting in and out of downtown and the circle. the resort itself is outdated and the staff seemed to be noticeably unhappy minus a few very kind individuals. we will not be back to sandcastle.
The most beautiful beach in the world is just steps away! Which was good as I did not want to spend any time in the room. I asked for a quiet room away from the ice maker and elevator, but not the parking garage as that has never been an issue before in places I have stayed. So I was placed right next to a parking garage, which meant I had a steady stream of cars, honks and one night some loud clanging that sounded like someone taking a lid off a garbage can and just slamming it against a dumpster over and over again. I eventually called the front desk and they sent someone out there and thankfully the clanging subsided. I had a hot shower 2 out of 4 nights :/ The water pressure was non existent ( I get that alot of places have light water pressure but this was so light I did not wash my hair as I didn't think I would ever get the shampoo out) More people than I expected smoking around the property. Overall, the features of the hotel are fine, just wish I didn't have the room next to the raceway.
The location is great! On the beach, two nice size pools, restaurants and bar. The lobby gave free cookies and apples. Bottle of water whenever you were thirsty and coffee every morning 7-11am (free). Great stay
amazing property just needed update! i would stay agin!!!
It was like a memorable trip back in time to old Florida style and charm
.
I am sorry that your stay was less than perfect. We are taking the necessary steps to correct this situation and hope your next visit is up to your standards. Regards