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Hawks Cay Resort

4.0 out of 5.0

Recent guest reviews

Staff very friendly and helpful. Should provide bottled water in room.

Beautiful and relaxing. Loved the separate adults section and cabana option. Will was a wonderful host.

Beautiful facility, clean, kids friendly . Will return soon

Everything was amazing, room, staff only one chubby white old lady at front desk really unprofessional we ask her to stay a little late and she was very rude why have the night shift a person that is tired in this life specially at that position, then the lady from Peru amazing, the other lady's at front desk during the day also amazing, tiki bar, waitress, staff around, at the restaurants, pool, activities staff, the white old driver at night for the shuttle unbelibable nice showing us everything around, great experience, only thing don't order quesadillas please thank you

Make sure to request a room away from the elevators. It is also where the hotel housekeeping staff meets. Definitely more of a young family destination versus Cheeca Lodge in Islamorada.

Enjoyed every minute. Perfect honeymoon getaway! The location, the staff, the food...everything was amazing!

Beautiful hotel, staff was courteous. Room was exceptionally clean and very comfortable. Pool and outdoor areas were very well kept. Enjoyed that the pool was open 24 hours. Food was very good as well. Would definitely stay again.

Nice hotel. Need to drive if wanting to eat away from the hotel.

Excellent hotel and rooms. Hotel staff pleasant and always helpful. Rooms were beautiful, updated. Very comfortable beds. Best pina colada ever. The only draw back was the gym's cardio equipment which was outdated with several broken machines, but who goes on vacation for the exercise after all. Positioning in the middle keys is great as a drive in either direction gives you great experiences whether it's seeing the night life in Key West or kayaking on Islamorada.

Great time. Family pool. Adult pool. Great food

We booked a 2 room villa at Hawks Cay Resort through Orbitz & got a great deal. However, our problems started once we got there. Our villa was old, outdated, & smelled moldy & musty. It was the farthest villa away from the main resort activities. We asked to switch rooms & the staff was able to occomodate this with a regular king size hotel room, which was much better. The food was mediocre, expensive, and limited. One of the restaurants was not even open due to lack of guests. It seems as if the resort "judges" the percentage of people for the week as to how they will operate their facility. All restaurants & bars close early, around 10pm, regardless of how many guests are partaking. One night, at the outdoor tiki bar, there were many guests, around 8pm, and there was no music playing, despite the fact that the hotel staff asked for it many times. The resort seems very poorly organized, and not much direction for the staff to follow. I must say, the best thing about this resort is the bar tending staff- they were friendly, we had great customer service, and poured great drinks! Overall, the resort is nice, but if you like nightlife, & a better variety of food, do not stay here. This resort would be great for older retirement couples or families. ** If you do stay, say hi to Erin, the best bartender there!

Great time at Hawks Kay. We enjoyed the pool and lagoon and it was very convenient to sign up for paddleboarding and snorkeling adventures. Swimming with the dolphins was pricey but the kids loved it.

We especially loved the surroundings. The lagoon and pools. And we loved the dolphin encounter. We did not have a chance to swim with them but to watch them was so tranquil and relaxing. We had the most delicious fried banana dessert we ever had.

The hotel was nice but when I checked in I was told I have an island view and it was a view of a tree and the parking lot. We loved the pools, splash park, lagoon, all the amenities! Great family place! I will get a Villa next time so we can cook our own meals, because it is expensive eating out all your meals there. Valet is included in your daily resort fee which was nice. It was neat to be able to see dolphins up close at their dolphin encounter!

Weve got a sunset condo. Excellent place for 5 people, except for: - sofa-bed that was broken, a rollaway bed was provided but after I had requested 4 times - the phones did not work, thus I had to go to the front-office (which is 2-3 mins by car) 3 times to complain about the sofa-bed - the stairs are too steep, my knee hurt going up-and-down Upside: great location to ride bikes - There are dolphins inside

We booked our reservation, we drove down that night to find out they didn't have any rooms available and we did not show up in their reservation system. The Late night front desk lady then gave us a villa which would have been nice but the key didn't let us in, the villa was at the opposite end of the resort 2 blocks away from any of the hotel amenities. I had to drive back reprogram the key and return. She asked us to call the manager in the morning to discuss the matter with the room. The phone in the room was disconnected . When we finally did, I asked to see if we could get a late check out so that my girls could enjoy the pool a bit before leaving. He gave us just one extra hour. In conclusion, we slept in and left before checkout time. Too much of a hassle.

My fiancé and I went to Hawks Cay for surprise geta at for him before he before he went away on business. Everything was great! The food and drinks were very overpriced..wish it was all inclusive.

rooms were clean, food was not tasty, as in a diner priced like fancy restaurant . really not much of a choice. Kind of abusive check out - maid entered our room twice before check out time, meanwhile clearly knew we were still in the room, not acceptable management policy on getting rid of the guests

Hotel highlights

  • Free parking
  • Onsite dining
  • Marina
  • Spa

Located 2.7 mi (4.4 km) from Dolphin Research Center, Hawks Cay Resort is within a 10-minute drive of other popular attractions like Long Key State Park. This 292-room, 4-star resort has 5 outdoor pools along with a private beach and a marina.


Dining

Enjoy dining at Ocean, one of 5 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the 2 coffee shops/cafés. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.


Rooms

Guests can expect to find an LCD TV with cable channels. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a safe and an ironing board.


Property features

Hawks Cay Resort features a private beach, a marina, and a full-service spa. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to help with concierge services, and answer any questions about the area. Other amenities at this beach resort include 5 outdoor pools, a nightclub, and a children's pool.

Room options

Family Guest Room

King 1 | Sleeps 5

Marina Villa 2 Bedroom Townhome Villa

Twin 2 | Sleeps 5

Marina Village Family Two Bedroom Single-Level Villa

Queen 1 | Sleeps 4

Water View Guest Room, 2 Queen Beds

Queen 2 | Sleeps 4

Guest reviews for Hawks Cay Resort

Everyone (13) Couples (54) Family (29) Friends (8)
5
Families

Staff very friendly and helpful. Should provide bottled water in room.

By on May 2, 2019

Review comment responded on May 2, 2019

Thank you very much for the great rating and review! We will look into providing additional amenities in the rooms for our guests. We hope to see you again soon!

5
Friends

Beautiful and relaxing. Loved the separate adults section and cabana option. Will was a wonderful host.

By on Mar 4, 2019

Review comment responded on Mar 13, 2019

Our team will be delighted to know their efforts made you feel right at home at Hawks Cay Resort! It was our pleasure to have you and we would love to see you all again!

5
Everyone

By on Feb 21, 2019

Review comment responded on Apr 2, 2019

Thank you for staying with us!

4
Everyone

By on Dec 31, 2018

Review comment responded on Jan 1, 2019

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

5
Everyone

Beautiful facility, clean, kids friendly . Will return soon

By on Sep 23, 2018

Review comment responded on Sep 30, 2018

Thank you for sharing your experience with us.

5

great for a family

Everyone

Everything was amazing, room, staff only one chubby white old lady at front desk really unprofessional we ask her to stay a little late and she was very rude why have the night shift a person that is tired in this life specially at that position, then the lady from Peru amazing, the other lady's at front desk during the day also amazing, tiki bar, waitress, staff around, at the restaurants, pool, activities staff, the white old driver at night for the shuttle unbelibable nice showing us everything around, great experience, only thing don't order quesadillas please thank you

By , from VA on Aug 20, 2017

5

friendly staff

Everyone

Make sure to request a room away from the elevators. It is also where the hotel housekeeping staff meets. Definitely more of a young family destination versus Cheeca Lodge in Islamorada.

By on Jul 28, 2017

5
Everyone

Enjoyed every minute. Perfect honeymoon getaway! The location, the staff, the food...everything was amazing!

By on Jul 4, 2017

5

great getaway

Everyone

Beautiful hotel, staff was courteous. Room was exceptionally clean and very comfortable. Pool and outdoor areas were very well kept. Enjoyed that the pool was open 24 hours. Food was very good as well. Would definitely stay again.

By , from Mia on Jun 28, 2017

4
Everyone

Nice hotel. Need to drive if wanting to eat away from the hotel.

By , from Nebraska on Feb 2, 2017