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Recent guest reviews

My grand kids loved the water park. However, the water park staff were not at all friendly and frankly several of them appeared to be very unhappy and even angry. The attitude from the staff is “ I could care less.” The faucet in our room leaked all over the counter, the toilet seat slid around and the fridge made a loud annoying humming sound.

I liked the waterpark,but other than that i didnt like anything else.

Dirty and smelly. Balcony was full of spider webs.

We stayed here for the water park, which our daughter loved. The staff was wonderful, location good, the property clean. The rooms don’t need updating as much as they do maintenance. There were several minor damages to the room that could be repaired in less than a day - laundry line pulled out of wall, missing paint/plaster above bed (2 inches in diameter, right in the center, would be very hard to miss), bent towel rack, burned out bulbs, etc. The room smelled terrible when we opened the door, like mildew. We let it air for a couple hours and it was better when we returned. The AC vents were very dirty and struggled. Everything else about the property was great, and our room would have been too with a little regular maintenance.

Seems like this was a wonderful property at one time and still could be with some TLC-- needs updating. I can see where the appeal is with the water theme and all.

Great place for a few day getaway. Would have liked to see the restaurants open for a bit after the water park closed.

The rooms weren’t very good. Fridge was broken. Water park closes at 9!

I liked the facility. It’s great for all ages. I liked the toddler area. My granddaughter had a blast.

Noisy at night until about 1 am in the morning. Adult and kids yelling and running in hallway. Hard to sleep

Fun place to go with the family! Especially during the winter.

Great hotel and waterpark! Room was mostly clean. Coffee pot had leftover coffee left in it but we just dumped it out! Room was very loud with the door beside the elevators and lobby but we understood with the new years eve celebrations. Will be back!

Nice place to stay for a family with younger children. Good location and friendly staff. Our only complaint is that the beds are not comfortable.

Great place for family fun, wish we could spend longer there.

Was very pleased with staff. My husband is in a wheel chair and they made sure h is needs were taken care of

Front desk people have no clue. Didnt tell us about $15 parking at Cedar Point till end of the week. Check-in is a cluster be ready to wait a long time!

Cleveland Road Sandusky OH

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Marina

Pipe Creek Wildlife Area is within a mile (2 km) of Cedar Point's Castaway Bay, and other popular sites like Sports Force Parks at Cedar Point Sports Center are within a couple of miles (3 km). This 237-room, 3-star resort has a marina, a free water park, and 3 restaurants.


Dining

There are multiple options for onsite dining with 3 restaurants, including Big Daddy's Snack Shack, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 7:30 AM to 10:30 AM.


Rooms

Guests can expect to find free WiFi and 32-inch a flat-screen TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a balcony, a refrigerator, and a microwave.


Property features

Guests of Cedar Point's Castaway Bay have access to a marina, a free water park, and an indoor pool. Free parking is included with your stay. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Other amenities at this family-friendly resort include an outdoor pool, a children's pool, and a 24-hour fitness center.

Room options

Family Room, 1 Bedroom, Balcony

King 1 | Twin 2 | Sleeps 6

Classic Double Room, 2 Queen Beds

Queen 2 | Sleeps 4

Traditional Double Room, 2 Double Beds

Full 2 | Sleeps 4

Standard Room

Queen 2 | Sleeps 4

Guest reviews for Cedar Point's Castaway Bay

Everyone (16) Family (5)
3
Family with small children

My grand kids loved the water park. However, the water park staff were not at all friendly and frankly several of them appeared to be very unhappy and even angry. The attitude from the staff is “ I could care less.” The faucet in our room leaked all over the counter, the toilet seat slid around and the fridge made a loud annoying humming sound.

By on Oct 11, 2019

4
Everyone

By on Jul 19, 2019

Review comment responded on Jul 22, 2019

Thank you for staying with us and submitting your review.

1
Families

I liked the waterpark,but other than that i didnt like anything else.

By on Jun 18, 2019

Review comment responded on Jun 19, 2019

Hello, It sounds like we didn’t provide you with the same service that many have come to know us for. I’m sincerely sorry. We appreciate your feedback as we are always looking to improve our service. Thank you, Tyler

2
Family with small children

Dirty and smelly. Balcony was full of spider webs.

By on Jun 11, 2019

Review comment responded on Jun 17, 2019

Hello Anon, My sincerest apologies for the experience that you had. I assure you this isn’t a typical situation. I appreciate you bringing this to my attention and I will strive to ensure that this is improved for future guests. Regards, Tyler

4
Families

We stayed here for the water park, which our daughter loved. The staff was wonderful, location good, the property clean. The rooms don’t need updating as much as they do maintenance. There were several minor damages to the room that could be repaired in less than a day - laundry line pulled out of wall, missing paint/plaster above bed (2 inches in diameter, right in the center, would be very hard to miss), bent towel rack, burned out bulbs, etc. The room smelled terrible when we opened the door, like mildew. We let it air for a couple hours and it was better when we returned. The AC vents were very dirty and struggled. Everything else about the property was great, and our room would have been too with a little regular maintenance.

By on May 31, 2019

Review comment responded on Jun 3, 2019

Hello, Thank you for bringing these issues to our attention. I truly understand your frustration and I apologize sincerely for the inconveniences that you experienced. We aim to maintain the highest standards of service, however, it is clear that we fell short in your case. Regards, Tyler

5
Everyone

By on Apr 30, 2019

Review comment responded on May 1, 2019

Thank you for staying with us and submitting your review.

3
Business Business Travelers

Seems like this was a wonderful property at one time and still could be with some TLC-- needs updating. I can see where the appeal is with the water theme and all.

By on Apr 14, 2019

Review comment responded on Apr 18, 2019

G., It sounds like we didn’t provide you with the same service that many have come to know us for. I’m sincerely sorry. We appreciate your feedback as we are always looking to improve. Thank you, Tyler

4
Families

Great place for a few day getaway. Would have liked to see the restaurants open for a bit after the water park closed.

By on Mar 29, 2019

Review comment responded on Apr 1, 2019

Hello, All of us here at Castaway Bay love to hear from guests like yourself! Thank you for staying with us. We appreciate your feedback and hope to see you again soon. -Tyler

3
Families

The rooms weren’t very good. Fridge was broken. Water park closes at 9!

By on Feb 21, 2019

Review comment responded on Feb 25, 2019

Hello S, Thank you for bringing this issue to our attention. I truly understand your frustration and I apologize sincerely for the inconvenience that you experienced. We aim to maintain the highest standards of service, however, it is clear that we fell short in your case. Regards, Tyler

5
Family with small children

I liked the facility. It’s great for all ages. I liked the toddler area. My granddaughter had a blast.

By on Feb 18, 2019

Review comment responded on Feb 19, 2019

Hello, Thank you for the kind review. The Castaway Bay team appreciates when our guests take time to provide feedback about their stay. We are thrilled to hear that your granddaughter enjoyed the indoor waterpark, and we hope to see you again soon! -Tyler

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