My grand kids loved the water park. However, the water park staff were not at all friendly and frankly several of them appeared to be very unhappy and even angry. The attitude from the staff is “ I could care less.” The faucet in our room leaked all over the counter, the toilet seat slid around and the fridge made a loud annoying humming sound.
I liked the waterpark,but other than that i didnt like anything else.
Dirty and smelly. Balcony was full of spider webs.
We stayed here for the water park, which our daughter loved. The staff was wonderful, location good, the property clean. The rooms don’t need updating as much as they do maintenance. There were several minor damages to the room that could be repaired in less than a day - laundry line pulled out of wall, missing paint/plaster above bed (2 inches in diameter, right in the center, would be very hard to miss), bent towel rack, burned out bulbs, etc. The room smelled terrible when we opened the door, like mildew. We let it air for a couple hours and it was better when we returned. The AC vents were very dirty and struggled. Everything else about the property was great, and our room would have been too with a little regular maintenance.
Seems like this was a wonderful property at one time and still could be with some TLC-- needs updating. I can see where the appeal is with the water theme and all.
Great place for a few day getaway. Would have liked to see the restaurants open for a bit after the water park closed.
The rooms weren’t very good. Fridge was broken. Water park closes at 9!
I liked the facility. It’s great for all ages. I liked the toddler area. My granddaughter had a blast.
Noisy at night until about 1 am in the morning. Adult and kids yelling and running in hallway. Hard to sleep
Fun place to go with the family! Especially during the winter.
Great hotel and waterpark! Room was mostly clean. Coffee pot had leftover coffee left in it but we just dumped it out! Room was very loud with the door beside the elevators and lobby but we understood with the new years eve celebrations. Will be back!
Nice place to stay for a family with younger children. Good location and friendly staff. Our only complaint is that the beds are not comfortable.
Great place for family fun, wish we could spend longer there.
Was very pleased with staff. My husband is in a wheel chair and they made sure h is needs were taken care of
Front desk people have no clue. Didnt tell us about $15 parking at Cedar Point till end of the week. Check-in is a cluster be ready to wait a long time!
Pipe Creek Wildlife Area is within a mile (2 km) of Cedar Point's Castaway Bay, and other popular sites like Sports Force Parks at Cedar Point Sports Center are within a couple of miles (3 km). This 237-room, 3-star resort has a marina, a free water park, and 3 restaurants.
There are ample dining options with 3 onsite restaurants, including Big Daddy's Snack Shack, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7:30 AM to 10:30 AM.
Cedar Point's Castaway Bay's 237 rooms provide microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include safes, phones, and ironing boards.
Guests of Cedar Point's Castaway Bay have access to a marina, a free water park, and an indoor pool. A stay here includes free parking. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Other amenities at this family-friendly resort include an outdoor pool, a children's pool, and a 24-hour fitness center.
My grand kids loved the water park. However, the water park staff were not at all friendly and frankly several of them appeared to be very unhappy and even angry. The attitude from the staff is “ I could care less.” The faucet in our room leaked all over the counter, the toilet seat slid around and the fridge made a loud annoying humming sound.
Thank you for staying with us and submitting your review.
I liked the waterpark,but other than that i didnt like anything else.
Hello, It sounds like we didn’t provide you with the same service that many have come to know us for. I’m sincerely sorry. We appreciate your feedback as we are always looking to improve our service. Thank you, Tyler
Dirty and smelly. Balcony was full of spider webs.
Hello Anon, My sincerest apologies for the experience that you had. I assure you this isn’t a typical situation. I appreciate you bringing this to my attention and I will strive to ensure that this is improved for future guests. Regards, Tyler
We stayed here for the water park, which our daughter loved. The staff was wonderful, location good, the property clean. The rooms don’t need updating as much as they do maintenance. There were several minor damages to the room that could be repaired in less than a day - laundry line pulled out of wall, missing paint/plaster above bed (2 inches in diameter, right in the center, would be very hard to miss), bent towel rack, burned out bulbs, etc. The room smelled terrible when we opened the door, like mildew. We let it air for a couple hours and it was better when we returned. The AC vents were very dirty and struggled. Everything else about the property was great, and our room would have been too with a little regular maintenance.
Hello, Thank you for bringing these issues to our attention. I truly understand your frustration and I apologize sincerely for the inconveniences that you experienced. We aim to maintain the highest standards of service, however, it is clear that we fell short in your case. Regards, Tyler
Thank you for staying with us and submitting your review.
Seems like this was a wonderful property at one time and still could be with some TLC-- needs updating. I can see where the appeal is with the water theme and all.
G., It sounds like we didn’t provide you with the same service that many have come to know us for. I’m sincerely sorry. We appreciate your feedback as we are always looking to improve. Thank you, Tyler
Great place for a few day getaway. Would have liked to see the restaurants open for a bit after the water park closed.
Hello, All of us here at Castaway Bay love to hear from guests like yourself! Thank you for staying with us. We appreciate your feedback and hope to see you again soon. -Tyler
The rooms weren’t very good. Fridge was broken. Water park closes at 9!
Hello S, Thank you for bringing this issue to our attention. I truly understand your frustration and I apologize sincerely for the inconvenience that you experienced. We aim to maintain the highest standards of service, however, it is clear that we fell short in your case. Regards, Tyler
I liked the facility. It’s great for all ages. I liked the toddler area. My granddaughter had a blast.
Hello, Thank you for the kind review. The Castaway Bay team appreciates when our guests take time to provide feedback about their stay. We are thrilled to hear that your granddaughter enjoyed the indoor waterpark, and we hope to see you again soon! -Tyler
Hello, It sounds like we didn’t provide you with the same service that many have come to know us for. I’m sincerely sorry. We pride ourselves in providing an excellent guest experience, however, it is clear that we fell short in your case. Thank you, Tyler