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Best Western Plus Grosvenor Airport Hotel

3.0 out of 5.0
Overview Reviews Amenities & Policies
3.4
out of 5
Average Guest Review
See all 256 reviews
Room cleanliness 3.5
Service & staff 3.5
Room comfort 3.5
Hotel condition 4.0

This hotel is most popular for:

  • Couples
  • Business
  • Family

Recent guest reviews

Let me start by saying I am NOT a Regular Best Western customer. So I am not sure if this is typical of the brand. However, while the room was clean enough to not warrant needing to leave or change rooms, I would NOT return to this hotel. The decor was drab and dated. The TV was in some random demo mode that kept flashing features of the TV every few mins, the HDMI Ports did not work (I like to connect my AppleTV to the TVs in Hotels). The Shower head was SOO low I had to bend over to wash my hair, and I am only 5 ft 6! The window did not latch closed, there was a LOT of road noise (and airplanes, but that is expected at an Airport Hotel). The AC only kinda worked. Overall, is it a semi-clean hotel for a place to crash. I wouldnt go back ever.

I stay at SFO a lot because of my flight schedules. This is my favorite hotel. The breakfast is the best. Bathrooms are a little tight, but overall, it’s hard to beat

Clean and comfortable, beds were new and we got a good night's rest. Airport shuttle starts at 4 a.m. They even provide to go breakfast if you have an early flight and will miss their free continental breakfast.

Very underrated hotel. Awesome staff. Super clean. Great breakfast. Should be rated higher.

Excellent hotel for the price and breakfast was delicious.

Excellent Hotel and very near to the airport only 5 minutes, and the breakfast was delicious. Excellent, excellent.

Excellent hotel, i will stay in this hotel again, i recomend to stay in this hotel is very near to the airport.

it is just what we needed xxxxxxxxxxxxxxxxxxxxxxxxxx

Nice room, great parking, good hot breakfast with lots of seating, nice full bar, and elevators, shuttle service free!

Help you need to fix the windows he still get a draft of the windows and upgrade the TV system more channels I did and that it was really nice

good for travelers who want to park and fly. very good full breakfast. very good shuttle service and parking.Nice rooms,convenient bar and restaurant.

Hotel was below par. Location is very close to the freeway and noisy. Can't really walk in the area (had to walk to Gateway campus and it was very dangerous with uneven pavement and needing to cross the street many times). Breakfast was pretty lame too (nothing really special about it, quality was mediocre).

restaurant on site, free breakfast easy in and out

Nice hotel close to airport but.... maybe i don't have lucky because I fond hairs in my bed when I go sleep. It will be ok but when I comeback to my room after change the sheet, I go to bed And I fond again black long hairs ! I was tired after travel and I wont go sleep only. I was angry because I have to go to front desk and show picture. The first time i call to front desk and I leave my room. When I comeback I think everything is ok.... mistake

Wonderful place. With heated pool and great breakfast. Nice people.

It was good value for money. The room had a nice bed and an updated bathroom.

Best "breakfast included" breakfast I have had in a motel/hotel. Old facility under renovations. Elevator (only one operating) a bit scary. Staff very personable. No regrets.

5 mins away from the airport. Good breakfast. Decent neighborhood.

The hotel is very close to airport and they have shuttles running every half hour to and from hotel. Rooms are a little dated , nice breakfast included with stay. We just needed a hotel close to airport to stay the night and it suited our needs fine. Pleasant staff at check in.

Had a horrible experience. Staff was clueless on how to address issues. Elevators were broken, old and dirty. Lobby was filthy dirty. Breakfast was disgusting, dirty floor all around. I had to park my own car all the way in the back and was charged for parking. Building needs renovation immediately.

380 S Airport Boulevard South San Francisco CA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle

Best Western Plus Grosvenor Airport Hotel places you within a 15-minute drive of popular attractions such as San Francisco State University and AT&T Park. This 206-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a free airport shuttle. In central South San Francisco, the hotel is also close to Bayfront Park.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6 AM to 10 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.


Rooms

Best Western Plus Grosvenor Airport Hotel's 206 rooms are air-conditioned and provide coffee makers, free weekday newspapers, and free local calls. 43-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

Guests staying at Best Western Plus Grosvenor Airport Hotel enjoy an outdoor pool, a fitness center, and free WiFi in public areas. If you drive, self parking is USD 8.00 per night, or you can take advantage of the free airport shuttle during limited hours. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a meeting room, a business center, and a library.

Guest reviews for Best Western Plus Grosvenor Airport Hotel

Everyone (30) Couples (79) Business (55) Family (51) Other (30) Friends (11)
2

..meh. its "ok" for a place to sleep

Everyone

Let me start by saying I am NOT a Regular Best Western customer. So I am not sure if this is typical of the brand. However, while the room was clean enough to not warrant needing to leave or change rooms, I would NOT return to this hotel. The decor was drab and dated. The TV was in some random demo mode that kept flashing features of the TV every few mins, the HDMI Ports did not work (I like to connect my AppleTV to the TVs in Hotels). The Shower head was SOO low I had to bend over to wash my hair, and I am only 5 ft 6! The window did not latch closed, there was a LOT of road noise (and airplanes, but that is expected at an Airport Hotel). The AC only kinda worked. Overall, is it a semi-clean hotel for a place to crash. I wouldnt go back ever.

By on Apr 19, 2018

Review comment responded on Apr 20, 2018

Hello "Anonymous" - thanks for your comments. We just finished a major upgrade to our entire hotel - we are not drab or dated, sorry you feel that way. Jim McGuire, GM

5
Everyone

I stay at SFO a lot because of my flight schedules. This is my favorite hotel. The breakfast is the best. Bathrooms are a little tight, but overall, it’s hard to beat

By , from bay area Ca on Apr 5, 2018

Review comment responded on Apr 5, 2018

Thanks so much Mark! We appreciate your feedback! Jim McGuire, GM

4

convenient for overnight layovers

Everyone

Clean and comfortable, beds were new and we got a good night's rest. Airport shuttle starts at 4 a.m. They even provide to go breakfast if you have an early flight and will miss their free continental breakfast.

By , from Brentwood, TN on Mar 27, 2018

Review comment responded on Mar 27, 2018

Hello and thanks so much! Please come back again! Jim McGuire, GM

5
Everyone

Very underrated hotel. Awesome staff. Super clean. Great breakfast. Should be rated higher.

By , from houston tx on Mar 18, 2018

Review comment responded on Mar 19, 2018

Thanks so much Alex! WE appreciate your great feedback. Jim McGuire, GM

5

highly recommend!

Everyone

Excellent hotel for the price and breakfast was delicious.

By on Mar 9, 2018

Review comment responded on Mar 10, 2018

Thanks so much! Great comments! Jim McGuire, GM

5
Everyone

Excellent Hotel and very near to the airport only 5 minutes, and the breakfast was delicious. Excellent, excellent.

By on Feb 5, 2018

Review comment responded on Feb 5, 2018

Thanks for your nice comments! Jim McGuire, GM

5
Everyone

Excellent hotel, i will stay in this hotel again, i recomend to stay in this hotel is very near to the airport.

By on Feb 3, 2018

Review comment responded on Feb 5, 2018

We appreciate your great comments! Please come back again soon! Jim McGuire, GM

5

easy access to airport

Everyone

it is just what we needed xxxxxxxxxxxxxxxxxxxxxxxxxx

By on Feb 3, 2018

Review comment responded on Feb 5, 2018

Thanks for your nice rating. Jim McGuire, GM

5
Everyone

Nice room, great parking, good hot breakfast with lots of seating, nice full bar, and elevators, shuttle service free!

By on Jan 20, 2018

Review comment responded on Jan 21, 2018

Thanks for your great comments! Jim McGuire, GM

4

help

Everyone

Help you need to fix the windows he still get a draft of the windows and upgrade the TV system more channels I did and that it was really nice

By , from Modesto on Jan 17, 2018

Review comment responded on Jan 19, 2018

John, thanks for your feedback. Sorry if you had a problem with your window. Also, I am sorry you couldn't find anything to watch on our 47 channels. We appreciate your feedback. Jim McGuire, GM