Best Western Plus Executive Suites3.0 out of 5.0
Recent guest reviews
We chose this BW to be close to Stanford. We depend the BW standards to ensure we have a comfortable, safe and clean place to stay. We really think that will be the case at a BW Plus. But what encountered was something far less than this standard. The door to the shower/toilet is notched in order to open and close without hitting the toilet. The sofa had multiple stains. The room had a strange odor. The suite had an odd layout. And the area where the BW is located is sketchy. The electronic door lock did not operate so they had installed a regular key lock and I had a key to enter my room. There were clean linens and hot water and the front desk clerk was very nice. They also offer coffee all day which is nice. When I wrote my review to BW I received the same apology form letter from the management that all other complainants received. As a BW Diamond member, I've stayed in a lot of BWs across the country and fortunately have never encountered such a room even when the property was remodeling. I hope they do indeed improve the property to meet or exceed the standards of a normal BW+
Watch out for room prices per night charged. I booked on the phone and was only told the cost of the first night which I agreed to. The second night had a hike of $90 compared to the first night. I found this out at time of check out. I was not happy. I requested to speak to the manager, who was out of the hotel at the time. I requested a call from him when he returned.... I never got a call back. I stay at Best Westerns when I can and this stay was very disappointing.
I must admit when a hotel says Executive Suites I expected something more 5 star than 3 star. This didn’t turn into a negative though. Yes the hotel is more of a motel. However the room I stayed in, although old, was cleaned as best they could until it’s time for a refurb. The staff and customer service are excellent. Breakfast is minimal but sufficient, and the food is good. It would have been better if there were more places to eat in the area but that is not their fault. Across the road there is a Chavez supermarket and they make excellent Burritos. Only thing I would say is I wanted to use the laundry. I asked for change at the desk and some soap powder. The girl told me that the machines may be out of order so check first. As it turned out the machines were so out of order they had been taken out. All that was left were pipes and wires out the wall. Can I suggest that management inform their front desk staff when this happens. It did bring a smile to my face though. At the end of the day they provided a comfortable room with excellent customer service which is why I give it 4 stars.
Overall for the price I paid the hotel lacked amenities, slow internet that kept dropping, room wasn’t cleaned thoroughly, bad water pressure, and broken heater/cooling knobs. Went for business but would not go back!
It's hard to figure out where to start with this one. Maybe the narrow, ugly front door? Or the unsafe outdoor entrances? Or the , uh, suites they put you in? The suites, as they call them, are nothing more than ratty, old, Howard Johnson leftovers with the most God-awful brown and orange decor ever made. The bathroom fan sounds like a World War II tank rolling down a street, and the, uh, sun lamp, is actually louder. Who needs peace and quiet when you can relax in the warm glow of the broken TV, and the vanity lights (they're on a timer by the way, which is probably a good thing because the "suite" definitely looks better in the dark). Yeesh.
Great personal, very clean and neat place, friendly customer service,they care about your stay Dinning area clean, everything was fresh , great variety of items ti eat in breakfast, i loved their waffles!!!
We were very impressed with this hotel, and it takes a lot for a hotel to impress us. The room was very clean, the staff were genuinely friendly. Their breakfast was great with many choices of breakfast foods. The housekeeping staff even puts towels folded into animals on your bed. All for 107.00 a night. We will definitly be back.
An old and rather outdated facility that is expensive and on a noisy road. No elevator to get to any 2nd floor rooms. Carpet threadbare, dingy and stained. Bath/Shower faucet control difficult to work, bathroom light shuts off unexpectedly when in the shower.
I had to come to Menlo Park for two nights stay for business and one for pleasure to connect with friends. This little hotel was a great find and was comfortable, affordable and very clean. It offers nice amenities for travelers and I would definitely return in the future.
This is my 6th trip to Redwood City CA for business. I have stayed at this BW 3 weeks of the 6. The rooms are clean, the breakfast fast and filling, Carlos was wonderful and made a long week seem shorter with his personal greeting, assistance checking for my rewards number and overall extras. all the while excellent professionalism.
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- 24-hour fitness center
Located within a mile (2 km) of Menlo College, Best Western Plus Executive Suites is within 3 miles (5 km) of Stanford Shopping Center. This 29-room, 3-star hotel has free breakfast, a 24-hour fitness center, and free in-room WiFi. Also near this Redwood City hotel are United States Geological Survey and Bedwell Bayfront Park.
Free continental breakfast is included with your stay.
All of Best Western Plus Executive Suites's 29 air-conditioned rooms provide sofa beds, microwaves, and refrigerators. Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Coffee makers, free newspapers, and free local calls are also standard.
Guests of Best Western Plus Executive Suites enjoy features like a 24-hour fitness center, free WiFi in public areas, and free newspapers. Free parking is available if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. This hotel also has laundry facilities.
Reviews from Trip Advisor
62% of guests recommend this hotelTotal of 169 reviews