2/10 Terrible
Nick
Jun 9, 2025
Unfortunately, my experience with this particular establishment was subpar. I have had excellent experiences with Holiday Inn Express before in other areas. So this review is based on comparisons to other properties. Prior to booking this reservation, I had called the property to find out what time the breakfast area opens and I was told 6:00 AM. So I made a reservation based on this time because my family needed to leave for their engagement at 6:20AM. When we got to he breakfast area at 6:15, the host told us they don’t open until 6:30. I asked politely if she could accommodate us and we would eat whatever they had available at the time such cold cereal, fruit, etc. She said ‘no’ and told me that is not her problem if they told us the wrong time. She ended the conversation as if I was her. she displayed no sense of professionalism. I don’t think she realized she’s in the customer service business.
Nick
Stayed 1 night in Jun 2025