Had a 3 day stay here this past weekend. We stayed in the King Bed Suite with the Terrance. Overall had a good day but I would say they are lacking in some general things (that a 5 star resort like the fairmont really shouldn’t be). Pros: 1) Beautiful grounds 2) Huge rooms! 3) Dlbert was very attentive and wonderful to work with! Very patient with my son Cons: 1) One of the servers at the poolside wasn’t the most pleasant to work with. I understand that my 23 month old autistic son can be a bit energetic. She said a lil comment to my son, “if you don’t behave, you will not get any pizza.” I understand it wasn’t completely serious but just keep those kinds of comments to yourself next time please. 2) The towels poolside were consistently empty. This really shouldn’t be the case at a resort like this. Everything should be aplenty. 3) The food service at Amaya was just generally wayyyy too slow. Maybe it’s understaffed? But to wait 40 mins for eggs and bacon to come out this morning for my son is a bit too much. 4) No late night room service (we were craving Some food around 1030PM but nothing was available). 5) Some services we were looking forward to like the equestrian and shuttle to Del Mar were not available. 6) Check in could have been better with more info on the resort. This property is huge. I don’t know if I would come again but maybe once things go back to normal and they are working at full capacity, I might try again? A lot of Potential.
We have been to the Grand Del Mar on two previous occasions (prior to it becoming a Fairmont property) and experienced EXCELLENT SERVICE, AMENITIES AND CLEANLINESS. We were disappointed with the lack of service this time. We sat in the bar twice and the staff was congregating in the back room instead of waiting on guests. Their livelihood includes tips, so we were surprised at their lack of attention. The guest bathroom did not have lotion. The lobby carpet had significant carpet stains. The upholstery on at least one chair in the bar was torn. The valet and front desk staff were great. Thanks for listening.
It was nice this is ridulous. If you want feedback don’t make me write. I’m not likely to offer next time
The front desk, bell desk, concierge and valet service was top notch. We had an exceptional waitress (Becky) who served our large group with an awesome personality. The only area where improvement was needed was food and drink service at the pool bar. We had three people order and we had to end up leaving after an hour's wait for even acknowledgment of the food not coming. We will certainly be back and was a great hotel.
The only complaint we had was there was a $40 per room/ per day resort fee we didn’t know about before hand. If we had know we would have taken advantage of a few of the things that included knowing we’d be paying for them anyhow.
I’ve stayed in many 5 star hotels in the states and internationally but I have to stay the attentive customer service at The Grand Del Mar Fairmont was the best thus far. Thank you for a terrific stay in your beautiful property.
We have traveled the world and stayed at some of the finest hotels. Without a doubt, this hotel is one of the best! Phenomenal service (The best hotel desk person and greeting ever), fantastic grounds to walk, a beautiful golf course, a True 5-star Restaurant (The only 5-Star in the area) and the hotel room was superb.
While my car was parked in valet it was side swiped. I understand accidents happen however, I would expect for the manager on duty Joshua S. to be professional enough to respond to an email. People don't pay 600 dollars a night to be ignored when something like this happens.
The Concierge booked us into an event at the wrong town, we did not discover it until 1/2 hour before the start. One person in our party was hurt at the alternate location.
Excellent stay! This hotel is the best! Everything was great. I love the room , view, service ! My husband and U had a blast staying at this hotel. We will surely be back
With its proximity to the San Diego area, this is a great location- tucked beautifully into the hillside. Tranquil and comfortable.
We loved the beautiful hotel and creature comforts that came with it! Great splurge for a valentine's day weekend!
SIMPLY THE BEST
My hubby and I went on a weekend getaway and decided to stay at this hotel. The short drive from the main gate to the hotel was quiet with nice sceneries. By the time we reach the hotel, they were ready to take our bags and check us in. The room is amazing! We had a view of a garden and the golf course. Marble flooring, small screen TV, duel sink, and a telephone in the bathroom. Fluffy bed, pillows, comforter, and towels (The pillow and bed is a little too soft for me but it's okay). There is even a mini/wet bar~! The staffs are very friendly and helpful. While we were checking out, they went to get our car so we didn't have to wait~!! The pool was nice and empty, which was kind of cool. We didn't use the fitness center but we went in there just to check it out. The equipments are very clean and it doesn't look beat up. We wanted to eat at Addison but we didn't bring the appropriate clothing so we went to Amaya instead. The food was very delicious!! We would definitely go back when we need another quiet relaxing getaway!!
You get to the gate and they ask for your name. Once you get to the hotel, they already have the bellhop ready to take your bags to your room as they have already checked you in.
The hotel is absolutely gorgeous, with inlaid marble and expensive fabrics everywhere. Sitting by the fabulous pool was like being on a high-end cruise. We had several breakfasts and a lunch at the Amaya restaurant -- wonderful! Spa is gorgeous, tennis courts have a fountain, big lawn out front is perfect for playing frisbee. An easy drive to La Jolla and San Diego, but it's hard to leave the premises. We will definitely go back!
The resort was very relaxing with great decor and friendly professional staff. We extremely enjoyed our stay and felt very safe and content. Thank-you! Also the winter wonderland and the activities offered/presented were very cool, fun, and unique! By far the best hotel/resort we experienced and stayed in on our trip!
The resort was very relaxing with great decor and friendly professional staff. We extremely enjoyed our stay and felt very safe and content. Thank-you! Also the winter wonderland and the activities offered/presented were very cool, fun, and unique!
Located in Carmel Valley, Fairmont Grand Del Mar is within a 15-minute drive of popular attractions such as Del Mar Racetrack and University of California, San Diego. This 249-room, 5-star hotel has 4 outdoor pools along with a golf course and a full-service spa.
There are multiple options for onsite dining with 6 restaurants, including Addison, which specializes in French cuisine and serves dinner, and Amaya with its golf course views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 7:00 AM to 11:00 AM.
The 249 rooms have an array of amenities, including furnished balconies or patios, minibars, and espresso makers. 40-inch LCD TVs come with digital channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Free newspapers, free local calls, and laptop-compatible safes are also available.
Fairmont Grand Del Mar features a golf course, a full-service spa, and 4 outdoor pools. Valet parking is available for USD 55 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a nightclub, a children's pool, and a gym.
Had a 3 day stay here this past weekend. We stayed in the King Bed Suite with the Terrance. Overall had a good day but I would say they are lacking in some general things (that a 5 star resort like the fairmont really shouldn’t be). Pros: 1) Beautiful grounds 2) Huge rooms! 3) Dlbert was very attentive and wonderful to work with! Very patient with my son Cons: 1) One of the servers at the poolside wasn’t the most pleasant to work with. I understand that my 23 month old autistic son can be a bit energetic. She said a lil comment to my son, “if you don’t behave, you will not get any pizza.” I understand it wasn’t completely serious but just keep those kinds of comments to yourself next time please. 2) The towels poolside were consistently empty. This really shouldn’t be the case at a resort like this. Everything should be aplenty. 3) The food service at Amaya was just generally wayyyy too slow. Maybe it’s understaffed? But to wait 40 mins for eggs and bacon to come out this morning for my son is a bit too much. 4) No late night room service (we were craving Some food around 1030PM but nothing was available). 5) Some services we were looking forward to like the equestrian and shuttle to Del Mar were not available. 6) Check in could have been better with more info on the resort. This property is huge. I don’t know if I would come again but maybe once things go back to normal and they are working at full capacity, I might try again? A lot of Potential.
We have been to the Grand Del Mar on two previous occasions (prior to it becoming a Fairmont property) and experienced EXCELLENT SERVICE, AMENITIES AND CLEANLINESS. We were disappointed with the lack of service this time. We sat in the bar twice and the staff was congregating in the back room instead of waiting on guests. Their livelihood includes tips, so we were surprised at their lack of attention. The guest bathroom did not have lotion. The lobby carpet had significant carpet stains. The upholstery on at least one chair in the bar was torn. The valet and front desk staff were great. Thanks for listening.
Good afternoon, Thank you so much for your constructive feedback. We have certainly put your feedback into an account but we are equally disappointed that we were not able to provide a 5 star service. Please let me know how I can reach out to you directly.
It was nice this is ridulous. If you want feedback don’t make me write. I’m not likely to offer next time
Thank you for your feedback!
Thank you for your feedback!
Thank you for your feedback!
The front desk, bell desk, concierge and valet service was top notch. We had an exceptional waitress (Becky) who served our large group with an awesome personality. The only area where improvement was needed was food and drink service at the pool bar. We had three people order and we had to end up leaving after an hour's wait for even acknowledgment of the food not coming. We will certainly be back and was a great hotel.
The only complaint we had was there was a $40 per room/ per day resort fee we didn’t know about before hand. If we had know we would have taken advantage of a few of the things that included knowing we’d be paying for them anyhow.
I’ve stayed in many 5 star hotels in the states and internationally but I have to stay the attentive customer service at The Grand Del Mar Fairmont was the best thus far. Thank you for a terrific stay in your beautiful property.
We have traveled the world and stayed at some of the finest hotels. Without a doubt, this hotel is one of the best! Phenomenal service (The best hotel desk person and greeting ever), fantastic grounds to walk, a beautiful golf course, a True 5-star Restaurant (The only 5-Star in the area) and the hotel room was superb.
While my car was parked in valet it was side swiped. I understand accidents happen however, I would expect for the manager on duty Joshua S. to be professional enough to respond to an email. People don't pay 600 dollars a night to be ignored when something like this happens.
Good Afternoon, Thank you for taking the time to share your comments concerning your stay at Fairmont Grand Del Mar. I would like to extend my sincerest apologies regarding your experience and the delay in a response to your review. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We want to ensure you we are taking the steps to work on our service specifically at the pool and Amaya, as you mentioned in your review. We would love to reach out to you personally to discuss more in depth how we can improve upon our service and better understand your experience. If you could please message us with your best contact information and the best time to reach you, a member of our leadership team will reach out. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you. Thank you