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Recent guest reviews

The facility was super clean! The beds were so comfortable and the pillows were soft. The pool area was nice and super fun for kids, but it was so crowded. I really don’t have any complaints! I was super pleased with our stay

Pros: great hotel, friendly staff, delicious breakfast, amazing pool with waterslide, good location Cons: With two hotels sharing the same pool, it is always over crowded. We wish a separate pool/slide would be built for the adjoining hotel to alleviate this problem. Of the past three times we have stayed at this hotel, there has not every been a chair to sit upon or a table upon which we could place our belongings. Packed like sardines!

New remodel with plenty of kinks to work out. Hotel staff NOT interested in helping customers. Was in work-out room and had to prop open door to cool off, hotel staff immediately closed door to "keep out homeless" and did not care that we were wanting to be able to use facility. Did not offer to help fix thermostat. Initially in room adjacent to AC units which were turning on and off all night, pipes in walls draining water and changed rooms in middle of night. New room with numerous new construction problems including corner guards falling off, caulking not completed and in the flight path of airlines. Pool and waterslide is the only reason to choose this hotel, waterslide closed most of the day. Would strongly look elsewhere.

Wonderful room, water park, and check in. The facility is extremely clean and there was always an abundance of dry towels in the pool area. Have 4 children and it was accommodating for our family. This can be difficult to find in a motel. Would stay again.

The hotel was nice and the breakfast was excellent but the swimming pool the slide was not open until Friday and Saturday the was the only reason i stay here so my kid can use fully the swimming pool

Construction equipment and supplies blocking much of the parking, snow and ice not cleared from a good portion of the parking lot nor sidewalk. Main lobby closed, front desk moved and confusing signage directing guests to temporary front desk and breakfast bar. Staff was accommodating, especially for very late check-in. Room was reasonably clean and beds were comfortable.

Quick stay but it was nice and price was reasonable

We had a beautiful room. Very spacious and clean. Excellent bed. The pool was great, but wish the water slide would have been open on Sunday. Staff was super friendly and I love that the pet fee is reasonable.

location was good, but sound proofing could be improved. room was cramped with all the furniture. Breakfast was good and well stocked.

Holiday Inn Express always has been an exceptional place to stay. This one allowed pets which was a BIG plus for us. Even though not a user ofthe water park it seemed to be a big hit with families.

Utah indoor water slide! Indoor water slide! in Utah

hotel shuttle driver was great and very helpful rooms nice but alittle small

this was a stop off for us on a road trip to college. nice hotel conveniently located near lots of restaurants. sadly we arrived on the day they were doing maintenance on the waterpark. very friendly and attentive staff. the free breakfast was quite good.

The main reason we stayed at this hotel was for the waterslide and kids pool area. But we were very disappointed to find out that they don't operate on the weekdays. We also requested a crib when making the reservation, but when we showed up, they claimed that they didn't get the crib request, and they didn't have any cribs available. So we asked if we could switch to a room with 2 Queen beds or get a rollaway bed, but they wanted to charge us ten dollars extra, even though Orb itz showed the Queen rooms were actually ten dollars cheaper.

The hotel staff was great. The room was clean and the amenities were fine. I wish they had healthier food options for breakfast though. In addition, I had a 2 bedroom room and both beds were saggy and had depressions in them. So that was a bit uncomfortable. Other than that, the place was just fine.

The hotel was new & clean with attractive modern furnishings & decor. Breakfast was simple, but tasty & sufficient. The pool & water slides was by far the best part for the kids. It was especially nice to have such a large shallow area of the pool for the little kids to safely plan in with their own little "water park" complete with slides. There were also several family-friendly restaurants just down the road.

it was nice didnt mind the view wasnt worried about it kids where a little scared of the ldy in the morning that makes the breakfast she really looked mean and she just stared! other then that it was fun the movies are just right there along wit tha places to eat we like the pool to motels and one pool is a little much and its cap is 75 people there was nobody there when we went it was good for the kids. the was a little pushy about check out if checkout is 12 i dont have to leave till 12 i dont care if housekeeping is in a rush to do there job they didntpay for the room they can go have a smoke break or sumtin!!!!

The staff were woderful, very friendly and helpful. The continental breakfast was nice, the water was always hot, the rooms were very clean, the beds were extremely comfortable and my fiance loved the flat screen TV in the room. The water park was ok, the hot tub/spa was very nice. The water was cloudy in the pools and we had to grab a boy who was in the deep pool who was going under water, (in front of the life guard) and help him back to his mother who was frantic. My fiance's daughter wasn't fond of the kiddie play area of the pool, so it wasn't worth staying there for the water park. Other than that, our stay was enjoyable.

Room options

Room, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Suite, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 6

Room, 2 Queen Beds, Accessible, Non Smoking (HEARING)

Queen 2 | Sleeps 4

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for Holiday Inn Express Hotel and Suites West Valley

Everyone (11) Couples (1) Business (2) Family (7)
4
Family with small children

The facility was super clean! The beds were so comfortable and the pillows were soft. The pool area was nice and super fun for kids, but it was so crowded. I really don’t have any complaints! I was super pleased with our stay

By on May 14, 2019

4
Family with small children

Pros: great hotel, friendly staff, delicious breakfast, amazing pool with waterslide, good location Cons: With two hotels sharing the same pool, it is always over crowded. We wish a separate pool/slide would be built for the adjoining hotel to alleviate this problem. Of the past three times we have stayed at this hotel, there has not every been a chair to sit upon or a table upon which we could place our belongings. Packed like sardines!

By , from Burley, ID on May 5, 2019

5
Everyone

By on Apr 29, 2019

4
Everyone

By on Apr 5, 2019

2
Everyone

New remodel with plenty of kinks to work out. Hotel staff NOT interested in helping customers. Was in work-out room and had to prop open door to cool off, hotel staff immediately closed door to "keep out homeless" and did not care that we were wanting to be able to use facility. Did not offer to help fix thermostat. Initially in room adjacent to AC units which were turning on and off all night, pipes in walls draining water and changed rooms in middle of night. New room with numerous new construction problems including corner guards falling off, caulking not completed and in the flight path of airlines. Pool and waterslide is the only reason to choose this hotel, waterslide closed most of the day. Would strongly look elsewhere.

By on Dec 25, 2018

5
Everyone

Wonderful room, water park, and check in. The facility is extremely clean and there was always an abundance of dry towels in the pool area. Have 4 children and it was accommodating for our family. This can be difficult to find in a motel. Would stay again.

By on Dec 22, 2018

4
Everyone

The hotel was nice and the breakfast was excellent but the swimming pool the slide was not open until Friday and Saturday the was the only reason i stay here so my kid can use fully the swimming pool

By , from Nevada on Nov 22, 2018

3

under re-construction

Everyone

Construction equipment and supplies blocking much of the parking, snow and ice not cleared from a good portion of the parking lot nor sidewalk. Main lobby closed, front desk moved and confusing signage directing guests to temporary front desk and breakfast bar. Staff was accommodating, especially for very late check-in. Room was reasonably clean and beds were comfortable.

By on Feb 27, 2018

4
Everyone

Quick stay but it was nice and price was reasonable

By on Aug 22, 2017

5

great hotel.

Everyone

We had a beautiful room. Very spacious and clean. Excellent bed. The pool was great, but wish the water slide would have been open on Sunday. Staff was super friendly and I love that the pet fee is reasonable.

By on Mar 14, 2017