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Recent guest reviews

It was convenient and the property was nice and clean.

Newer property we took cold showers. They said ya we know we tried resting it. There was 7 inches of snow and freezing cold temps. Now no hot water... no apology.

They did not have my reservation in their system. They did accomdate me by giving me a suite, so it worked out well. Concern that they did not have my reservation.

All the details lived in one week in this hotel was very Human. We felt to be in a family home. Hope they never change because we are planning to stay again soon.

Hotel was in great condition and the stay was pleasant. Enjoyed the breakfast staff and the food was fabulous. The lobby is nice and comfortable and the pool was relaxing. I enjoyed everything about this hotel besides the fact that the only treadmill on site was not working and the housekeeper did not change the linens to our beds even after three days. Other than that, I’d definitely stay here again.

Room was clean when checking in . Location is quiet next to a great bar and grill. And directly across the street from Costco. Sounds busy but really isn’t. The only problem with this hotel is they don’t clean your room or change your sheets during your 4 NIGHT stay. First day my 1 yr old rubbed her chocolate hand on the sheet and pillow case. Very visible right when you walk in the door. I figured if housekeeping saw it they would take care of it. But no . 2-3-4 day passed now one bothered to change the sheets . Never vacuumed or restocked cups or little common things you use in the room. Very disappointing . The only thing they actually did was make the bed .

We were happy the hotel had a shuttle to the hospital but we were not happy with the WiFi, it was so slow we didn’t use it.

Newer hotel..rooms were clean...beds were good..staff was attentive

Commerce Drive, NW Rochester MN

Hotel highlights

  • Free WiFi in public areas
  • Free uncovered self parking
  • Indoor pool
  • Fitness center

Comfort Inn & Suites West - Medical Center places you within a mile (2 km) of popular attractions like Cascade Meadow Wetlands and Environmental Science Center and Douglas State Trail Head Rochester. This 3-star hotel welcomes guests with 77 rooms and conveniences like an indoor pool, free self parking, and a fitness center.


Rooms

All of Comfort Inn & Suites West - Medical Center's 77 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. For entertainment, guests can expect to find flat-screen TVs. Bathrooms offer free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include phones, ironing boards, and desks.


Property features

Built in 2015, the brand new Comfort Inn & Suites West - Medical Center offers an indoor pool, a fitness center, and a spa tub. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a meeting room, and a business center.

Room options

Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 6

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Suite, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Comfort Inn & Suites West - Medical Center

Everyone (9) Family (1)
5
Everyone

By on Dec 12, 2020

Review comment responded on Dec 29, 2020

Thank you for 5 out of 5 rating. Looking forward to serving you again. Thank you, Kay Neitge Director of Sales

4
Everyone

By on Dec 9, 2019

Review comment responded on Dec 11, 2019

Thank you so much for the 4 out of 5 rating. I am glad you had a pleasant stay with us. Thank you Kay Neitge Director of Sales.

4
Business Business

It was convenient and the property was nice and clean.

By on Mar 9, 2019

Review comment responded on Mar 10, 2019

Thank you for taking the time to write a review regarding your recent stay with us and rating us a 4 out of 5. We do look forward to your next visit with us. Thank you, Kay Neitge Assistant General Manager

5
Everyone

By on Mar 1, 2019

Review comment responded on Apr 4, 2019

Thank you for taking to rate us a 5 out of 5. Very glad you had a good stay with us. We look forward to your next visit with us. Thank you, Kay Neitge Assistant General Manager

2
Family

Newer property we took cold showers. They said ya we know we tried resting it. There was 7 inches of snow and freezing cold temps. Now no hot water... no apology.

By on Feb 18, 2019

Review comment responded on Feb 24, 2019

Thank you for taking the time to write a review. I am so sorry 1st no one apologized for the lack of hot water. There was a major leak in a hot water pipe going to the hot water heater and we had to wait till our plumber could come in that morning to fix the pipe. I do understand that you would expect hot shower especially on a cold winters day. I am very sorry this happened but unfortunately it was out of control but should of been explained better and we should of been more sympathetic. Can you please email me your guest information because I would like to give you Choice Rewards points if you are a Choice member for the inconvenience. Thank you, Kay Neitge Assistant General Manager

4
Everyone

They did not have my reservation in their system. They did accomdate me by giving me a suite, so it worked out well. Concern that they did not have my reservation.

By on Jun 29, 2018

Review comment responded on Jul 30, 2018

Thank you for taking the time to write a review regarding your recent stay with us. I am glad the front desk was able to accommodate your stay since you were not in our system. Can you provide me your confirmation number or your last name so I can look to see what happen with your reservation. Thank you, Kay Neitge Assistant General Manager

5

a very human hotel

Everyone

All the details lived in one week in this hotel was very Human. We felt to be in a family home. Hope they never change because we are planning to stay again soon.

By , from Puerto Rico on Apr 9, 2018

Review comment responded on Apr 9, 2018

Thank you so much for your kind words. I can't wait to show your review to our staff! We look forward to welcoming you back with the same warm smiles as your last visit!

5

great value

Everyone

Hotel was in great condition and the stay was pleasant. Enjoyed the breakfast staff and the food was fabulous. The lobby is nice and comfortable and the pool was relaxing. I enjoyed everything about this hotel besides the fact that the only treadmill on site was not working and the housekeeper did not change the linens to our beds even after three days. Other than that, I’d definitely stay here again.

By on Mar 31, 2018

Review comment responded on Apr 1, 2018

Jack, Thank you for taking the time to review your stay. Hopefully the treadmill will be back up and running for your return visit. I will look into the bedding issue. Thank you for bringing it to my attention.

3
Everyone

Room was clean when checking in . Location is quiet next to a great bar and grill. And directly across the street from Costco. Sounds busy but really isn’t. The only problem with this hotel is they don’t clean your room or change your sheets during your 4 NIGHT stay. First day my 1 yr old rubbed her chocolate hand on the sheet and pillow case. Very visible right when you walk in the door. I figured if housekeeping saw it they would take care of it. But no . 2-3-4 day passed now one bothered to change the sheets . Never vacuumed or restocked cups or little common things you use in the room. Very disappointing . The only thing they actually did was make the bed .

By , from CALIFORNIA on Mar 27, 2018

Review comment responded on Mar 29, 2018

Monique, Thank you for reviewing your stay. Normally we do trash and towels daily and change the bedding every 3 nights. I am sorry this was not done. I will address this with the housekeepers. Again, thank you for bringing this to our attention and we hope you'll give us another try soon.

5

nice hotel near hospital

Everyone

We were happy the hotel had a shuttle to the hospital but we were not happy with the WiFi, it was so slow we didn’t use it.

By on Mar 13, 2018

Review comment responded on Mar 14, 2018

Thank you for your feedback. I apologize on behalf of our internet provider. They have since worked out the problem. Your next stay with us should be problem free. We hope to see you again soon!

Comfort Inn & Suites West - Medical Center

2005 Commerce Drive, NW, Rochester, MN 55901
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