Hotels near Rochester Auditorium Theater

"amazing place, always our go to hotel Great bar and restaurant"

"We stay here every year because of how great it is and how convenient it is to go to the Strong Museum next door. "

"From the moment we arrived, the level of customer service was disappointing. During check-in, the front desk associate remained focused on her phone and did not provide the attentive or professional service one would expect from the Hyatt brand. As I was traveling with my family of four, we were only provided with two towels in the room. We requested additional towels on three separate occasions, including an in-person visit to the front desk, yet they were never delivered. This lack of follow-through was both inconvenient and unacceptable. While the food at the Astor Restaurant was acceptable, the overall service experience there was also lacking. The host and waitstaff displayed an attitude that did not reflect a welcoming or service-oriented environment. I travel frequently and have historically preferred Hyatt properties. However, this experience was far below expectations and has caused me to reconsider that preference."