Ver todas las propiedades

Ocean Coral Riviera Cancun All Inclusive

Categoría de la propiedad: 5 o más
VIP Access

Indica las fechas para ver precios

Galería de fotos de Ocean Coral Riviera Cancun All Inclusive

Una piscina azul cristalina con sillones de descanso y una estructura de techo de paja, rodeada de palmeras y edificios del complejo turístico.
Habitación frente a la playa con una cama, una mesa con bebidas y vista al mar.
Una pareja relajándose en una tumbona con una bebida y un plato de comida, vista a la playa y sombrillas de paja al fondo.
Un hotel frente a la playa con edificios de techo de paja, palmeras y una fila de sillas junto a la playa.
Vista aérea de un complejo turístico con acceso a la playa, piscina y varias edificaciones con tejados rojos.

Opiniones

8.4 de 10,
Muy buena

Servicios principales

  • Alberca
  • Desayuno incluido
  • Todo incluido
  • Spa
  • Estacionamiento incluido
  • Wifi gratuito

Explora la zona

Ver en el mapa
Super manzana 12, Lote 1-05, Puerto Morelos, QROO, 77580
  • Place, Parque Nacional Arrecife de Puerto Morelos
    ‪6 min a pie‬
  • Place, Playa Puerto Morelos
    ‪3 min en auto‬
  • Place, Plaza Central de Puerto Morelos
    ‪9 min en auto‬
  • Airport, Cancún, Quintana Roo (CUN-Aeropuerto Internacional de Cancún)
    ‪26 min en auto‬
VIP Access
Los hospedajes VIP Access reciben las más altas puntuaciones de nuestros huéspedes, y se seleccionan con base en su calidad y servicio.
  • Recibirás un servicio excepcional
  • Obtendrás descuentos y beneficios extra para socios Rewards
Más información sobre VIP AccessSe abrirá en una nueva ventana

Opciones de habitación

Abrir todas las fotos de Privilege Master Suite Ocean View

Habitación de hotel con cama, escritorio, silla, televisor y ventana con vista a palmeras.

Privilege Master Suite Ocean View

8.0 de 10
Muy buena
(6 opiniones)
  • Vista al mar
  • 950 pies cuadrados
  • 1 habitación
  • 4 personas
  • 2 camas matrimoniales o 1 cama King

Abrir todas las fotos de Privilege Junior Suite Ocean View

Un balcón con vistas a una piscina y palmeras, un jacuzzi y una mesa con fruta.

Privilege Junior Suite Ocean View

  • Vista al mar
  • 950 pies cuadrados
  • 1 habitación
  • 4 personas
  • 2 camas matrimoniales o 1 cama King

Abrir todas las fotos de Junior Suite Waterpark Side

Parque acuático con toboganes y una estructura de juego temática pirata.

Junior Suite Waterpark Side

8.6 de 10
Excelente
(55 opiniones)
  • Vista al jardín
  • 585 pies cuadrados
  • 1 habitación
  • 4 personas
  • 2 camas matrimoniales o 1 cama King

Abrir todas las fotos de Junior Suite Waterpark Side Ocean View

Un balcón con una mesa blanca y dos sillas blancas, con vistas a una playa con palmeras y sombrillas de paja.

Junior Suite Waterpark Side Ocean View

7.4 de 10
Buena
(9 opiniones)
  • Vista al mar
  • 585 pies cuadrados
  • 1 habitación
  • 4 personas
  • 2 camas matrimoniales o 1 cama King

Abrir todas las fotos de Privilege Junior Suite Nature View

Una habitación de hotel con cama, un banco, televisión, balcón con vistas y zona de comedor.

Privilege Junior Suite Nature View

9.4 de 10
Excepcional
(15 opiniones)
  • Vista al jardín
  • 950 pies cuadrados
  • 1 habitación
  • 4 personas
  • 2 camas matrimoniales o 1 cama King

Abrir todas las fotos de Junior Suite Ocean View

Un balcón con vista al océano, palmeras, y una mesa y silla blancos.

Junior Suite Ocean View

7.6 de 10
Buena
(55 opiniones)
  • Vista al mar
  • 585 pies cuadrados
  • 1 habitación
  • 4 personas
  • 2 camas matrimoniales o 1 cama King

Abrir todas las fotos de Junior Suite Nature View

Habitación de hotel con cama, mesita de noche, lámpara, televisión y un banco de madera.

Junior Suite Nature View

8.6 de 10
Excelente
(253 opiniones)
  • Vista al jardín
  • 585 pies cuadrados
  • 1 habitación
  • 4 personas
  • 2 camas matrimoniales o 1 cama King

Abrir todas las fotos de Junior Suite Waterpark Side

Habitación de hotel con cama, escritorio, sillas, televisor y balcón con vistas.

Junior Suite Waterpark Side

  • 4 personas
  • 1 cama King o 2 camas matrimoniales

Abrir todas las fotos de Junior Suite Waterpark Side Ocean View

Habitación de hotel con cama, escritorio, sillas, televisor y balcón con vistas.

Junior Suite Waterpark Side Ocean View

  • 4 personas
  • 1 cama King o 2 camas matrimoniales

Abrir todas las fotos de Privilege Royal Master Suite Ocean Front

Habitación de hotel con cama, escritorio, silla, televisor y vista al océano.

Privilege Royal Master Suite Ocean Front

  • Vista al mar
  • 950 pies cuadrados
  • 1 habitación
  • 4 personas
  • 2 camas matrimoniales o 1 cama King

Abrir todas las fotos de Privilege Honeymoon Suite

Una habitación de hotel con cama, sofá, escritorio y televisor.

Privilege Honeymoon Suite

  • Vista al jardín
  • 950 pies cuadrados
  • 1 habitación
  • 2 personas
  • 1 cama King

Abrir todas las fotos de Junior Suite Elegance Nature View

Habitación de hotel con una cama grande, televisión, balcón con vistas y zona de estar con mesa y sillas.

Junior Suite Elegance Nature View

  • Vista al jardín
  • 585 pies cuadrados
  • 1 habitación
  • 4 personas
  • 2 camas matrimoniales o 1 cama King

Abrir todas las fotos de Junior Suite Elegance Ocean View

Habitación de hotel con una cama grande, televisión, balcón con vistas y zona de estar con mesa y sillas.

Junior Suite Elegance Ocean View

9.0 de 10
Magnífica
(2 opiniones)
  • Vista al mar
  • 585 pies cuadrados
  • 1 habitación
  • 4 personas
  • 1 cama King o 2 camas matrimoniales

Abrir todas las fotos de Habitación

Habitación de hotel con una cama grande, un escritorio, una silla y vistas a zonas verdes.

Habitación

  • 376 pies cuadrados
  • 4 personas
  • 1 sofá cama matrimonial y 2 camas Queen

También podría interesarte

Anuncio
Tina de hidromasaje al aire libre

Dreams Riviera Cancun Resort & Spa - All Inclusive

Puerto Morelos
  • Alberca
  • Tina de hidromasaje
  • Todo incluido
  • Spa
8.6 de 10, Excelente, 1,505 opiniones
$252 por noche
El precio actual es de $310
6 oct. - 7 oct.
Total con impuestos y cargos
Dreams Riviera Cancun Resort & Spa - All Inclusive

Información de la zona

Puerto Morelos

Elige Ocean Coral Riviera Cancun All Inclusive para ubicarte a tan solo unos pasos de Parque Nacional Arrecife de Puerto Morelos y a menos de 2 kilómetros de Playa Puerto Morelos.
Ver más resorts en Puerto MorelosSe abrirá en una nueva ventana

Qué hay cerca

  • Parque Nacional Arrecife de Puerto Morelos - A 6 min a pie - 0.6 km
  • Playa Puerto Morelos - A 3 min en auto - 1.8 km
  • Playa Ojo de Agua - A 8 min en auto - 5.3 km
  • Plaza Central de Puerto Morelos - A 9 min en auto - 5.7 km
  • Bahía de Petempich - A 18 min en auto - 11.6 km

Medios de transporte

  • Cancún, Quintana Roo (CUN-Aeropuerto Internacional de Cancún) - 23 min en auto

Restaurantes

  • ‪Bistro El Beso - ‬A 6 min a pie
  • ‪Casa del Mar - ‬A 8 min a pie
  • ‪Bluewater Grill - ‬A 7 min a pie
  • ‪Club Preferred Beach - ‬A 10 min a pie
  • ‪Moments Lobby Bar - ‬A 8 min a pie

Información de la propiedad

Ocean Coral Riviera Cancun All Inclusive

Si te hospedas en Ocean Coral Riviera Cancun All Inclusive tendrás a tu disposición spa de servicio completo, 3 albercas al aire libre y chapoteadero. Hay estacionamiento gratis y traslado desde/hacia el centro comercial. En la recepción, el personal multilingüe puede brindarte asistencia con lo que necesites, ya sea servicios de concierge o resguardo de equipaje, en cualquier momento del día, los siete días de la semana. También tendrás gimnasio abierto las 24 horas, sauna y canchas de tenis al aire libre.
La propiedad cuenta con 3 albercas al aire libre, además de chapoteadero. Otras alternativas de esparcimiento incluyen canchas de tenis al aire libre, sauna y sala de fitness abierta las 24 horas.

Los niños menores de 11 años no pueden acceder al siguiente servicio sin la supervisión de un adulto: alberca. Los huéspedes menores de 18 años no pueden acceder al siguiente servicio: sala de fitness.

Las siguientes actividades de recreación se pueden practicar en la propiedad o en los alrededores. Es posible que apliquen cargos.

Despacio Spa dispone de 6 salas de tratamiento, incluidas salas para parejas. Se ofrecen masajes en la playa y el spa, además de servicios como tratamientos faciales, envolturas corporales y exfoliaciones corporales. Las instalaciones tienen sauna y baño de vapor. La variedad de tratamientos también incluye aromaterapia, hidroterapia y talasoterapia.

Propiedades similares

Un resort con una piscina grande, sillas de descanso y vista al océano al atardecer.
Iberostar Selection Riviera Cancún - All Inclusive
Puerto Morelos
  • Alberca
  • Desayuno incluido
  • Todo incluido
  • Spa
8.4 de 10, Muy buena, 694 opiniones
$203 por noche
El precio actual es de $244
6 oct. - 7 oct.
Total con impuestos y cargos
Iberostar Selection Riviera Cancún - All Inclusive

Servicios de la propiedad

Restaurantes en la propiedad

  • Blue Moon (Adults Only)
  • Casa del Mar
  • Hacienda Los Girasoles
  • Route 66
  • Sensai

Políticas

Check-in

Inicio de check-in: 15:00. Fin de check-in 05:30
Check-in exprés
Edad mínima para hacer el check-in: 18 años

Check-out

Check-out antes de las 12:00
Check-out extendido sujeto a disponibilidad
Aplica un cargo por el check-out extendido

Instrucciones especiales de check-in

El personal de recepción recibirá a los huéspedes cuando lleguen a la propiedad.
La información proporcionada por la propiedad podría estar traducida con herramientas de traducción automática.

Formas de acceso

Personal de recepción

Formas de pago

  • American Express
  • Mastercard
  • Visa

Información importante

Información importante

Podría aplicarse un cargo por persona extra, que varía según la política de la propiedad
Es posible que debas presentar una identificación oficial con fotografía y una tarjeta de crédito, una tarjeta de débito o hacer un depósito en efectivo en el check-in para cubrir cualquier gasto imprevisto
Las solicitudes especiales no se pueden garantizar. Están sujetas a disponibilidad al momento del check-in y pueden tener un costo extra
El nombre en la tarjeta de crédito proporcionada en el check-in para imprevistos debe coincidir con el nombre del contacto principal que aparece en la reservación de la habitación
Pueden aplicar políticas de cancelación especiales o cargos adicionales para las reservaciones de grupos (más de 8 habitaciones en la misma propiedad y para las mismas fechas de estancia)
Esta propiedad acepta tarjetas de crédito y efectivo
Esta propiedad tiene un sistema de reciclaje de aguas negras que reutiliza parte del agua
Esta propiedad tiene espacios al aire libre, como balcones, patios y terrazas, que podrían no ser adecuados para niños; en caso de inquietudes, recomendamos que te comuniques con la propiedad antes de tu llegada para confirmar que puedas hospedarte en una habitación que se ajuste a tus necesidades.
Número de registro de propiedad: 011-007-000170/2025

Otros nombres de la propiedad

Ocean Coral & Turquesa - All Inclusive
Ocean Coral & Turquesa All Inclusive Puerto Morelos

Preguntas frecuentes

Will I find all-inclusive rates at Ocean Coral Riviera Cancun All Inclusive?

Ocean Coral Riviera Cancun All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include tennis, volleyball, and water fitness classes.

Is a free cancellation option available at Ocean Coral Riviera Cancun All Inclusive?

Ocean Coral Riviera Cancun All Inclusive offers free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

Will I be able to park at Ocean Coral Riviera Cancun All Inclusive?

Yes, there is wheelchair-accessible parking available.

Is a spa located at Ocean Coral Riviera Cancun All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, aromatherapy, and couples treatments.

Does Ocean Coral Riviera Cancun All Inclusive include a casino on the premises?

No, Ocean Coral Riviera Cancun All Inclusive doesn't have a casino.

Does Ocean Coral Riviera Cancun All Inclusive have a restaurant with a breakfast menu?

Yes, Ocean Coral Riviera Cancun All Inclusive has 8 restaurants, and serves free buffet breakfast each morning.

Will Ocean Coral Riviera Cancun All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Ocean Coral Riviera Cancun All Inclusive.

How far is the airport from Ocean Coral Riviera Cancun All Inclusive?

The closest major airport to Ocean Coral Riviera Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 14.7 mi away (23 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 26.1 mi away.

Opiniones de Ocean Coral Riviera Cancun All Inclusive

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 1323 de 2595 opiniones
Puntuación de 8, es decir, Bueno. Basada en 681 de 2595 opiniones
Puntuación de 6, es decir, Aceptable. Basada en 337 de 2595 opiniones
Puntuación de 4, es decir, Malo. Basada en 132 de 2595 opiniones
Puntuación de 2, es decir, Terrible. Basada en 122 de 2595 opiniones

8.8/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

8.4/10

Condiciones de la propiedad

Opiniones

Opinión verificada

6/10 Aceptable

Le gustó: Servicio y personal
Staff was great. Only problems: seaweed season and not all restaurants were open all day for all inclusive dining.
Se hospedó 3 noches en julio de 2026
Opinión verificada

8/10 Buena

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
We liked the food, all the shows and swimming pools. But little disappointed with the beach did not even get a chance to go near because of the seaweed overall we had fun.
Se hospedó 5 noches en junio de 2026
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Resort is amazing! Employees are very kinfd! The room was clean every day! Food in restaurants are good! I recommend the Hotel 100%
Se hospedó 7 noches en mayo de 2026
Opinión verificada

6/10 Aceptable

Le gustó: Limpieza, servicio y personal, servicios
Overall the stay was good, the negative was that the room had a strong smell of mold and the food was not the very best. Staff were amazing and welcoming!! They have different activity's every day which is pretty nice and also a live Dj …. A bunch of raccoons roaming around the property.
Se hospedó 5 noches en junio de 2026
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente todo
Se hospedó 4 noches en abril de 2026
Opinión verificada

4/10 Mala

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The resort is quite nice, despite the excess seaweed. However the all inclusive food options are of a very poor quality. In fact the Mexican street food from outside is 100 times better. The restaurants have low seating numbers, hence impossible to get any reservations without escalating to guest services. Not a hotel I would revisit!
Se hospedó 2 noches en junio de 2026
Opinión verificada

8/10 Buena

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great and fast service. Clean room with beautiful view. Staff was amazing. No access to beach as it was full of sea weed. Unpleasant smell and view of beach. Multiple pool options, along with kids pool with no bleach water. Overall experience was nice. Reducing points because of beach and not many food options.
Se hospedó 4 noches en junio de 2026
Opinión verificada

6/10 Aceptable

Le gustó: Limpieza, servicios, condiciones de la propiedad
I found the hotel overall average. The staff were hit or miss with some being great while others not so much. The same can be said for the food. The seaweed was pretty bad and pretty much made the beach unusable and the whole property smelt like rotting seaweed. The biggest pro to this property is the all inclusive if you’re looking for a cheaper all inclusive this property is good.
Se hospedó 3 noches en junio de 2026
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, servicios, condiciones de la propiedad
The room was perfect and the staff were very friendly and professional.
Se hospedó 4 noches en julio de 2025
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, servicios, condiciones de la propiedad
Todo excelente
Se hospedó 1 noche en octubre de 2025
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a very nice stay. The room was large and had a nice view. We loved the activities that they had, especially AquaFit with Carlos, Alan, and Gustavo. The food was generally good. We love Sensai and the great hibachi experience. The Italian restaurant was good, but guests should know it is served as a traditional, multicourse meal. Order an item from multiple categories. Route 66 had good BBQ and the buffet was good. The dinner buffet has limited options, so be sure to secure a dinner reservation. We were there during sargasum season so the beach was not an option. But that was okay, we enjoyed the pools instead! The entire swim up bar staff is GREAT! We especially appreciated Gustavo at the bar. He was prompt with service and was very kind. Try the Sexy Gustavo drink. They have music and a few activities during the day, as well as water loungers to relax. It was a great stay!
Se hospedó 4 noches en junio de 2026
Opinión verificada

8/10 Buena

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente
Se hospedó 4 noches en octubre de 2025
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Personal amable, excelentes restaurantes
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 3 noches en junio de 2025
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Se hospedó 4 noches en abril de 2025
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente
Se hospedó 7 noches en marzo de 2025
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good overall.
Se hospedó 6 noches en agosto de 2024
Opinión verificada

4/10 Mala

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The specialty restaurants food was very good and we liked it. The kids pool was good and the staff was very kind to us. However, one of the main reason to go to a Cancun All Inclusive is the beach and the beach was basically closed due to the sea weed mountains in the front and the smell was very strong. I think the hotel should provide a notice before to the customer in case that this is a deal breaker not at the time of checkin or at least offer one pass to an excursion included to Isla Mujeres or Conzumel which it was where staff said there is no sea weed. I don't if it was our room but the bathroom water change temperare all the time which was a problem while with a baby. There was a screw on the floor to hold the door which it seems that should have something else on it but it was not fixed and our baby almost put the feet on it. The first day when we arrived the floor was with a lot of dust and we got to the bed we could see all the dust. We call two times to clean the floor and they came after the follow up. The rest of the days the room was clean. This is the first All Inclusive in Cancun that we have been that the stations on the buffet were empty(no staff). For example they did not had someone for the burger area or the tacos even when the station was there and toppings in front but no one was there in any of the 4 days we stay. This is our 4 time in Cancun and this is one of the hotel that I would never come back to for the reason above.
Se hospedó 4 noches en julio de 2026
Opinión verificada

6/10 Aceptable

Le gustó: Limpieza
Each year, I plan a family vacation with our family and friends, and this year there were nine of us. Overall, we had a wonderful vacation and created many great memories. I also wanted to take a moment to share some feedback about our experience, as I hope it can be helpful. I would like to recognize a few team members who truly made a positive impression: * Our server at the Mexican restaurant (unfortunately, I did not get his name) was outstanding. He was incredibly kind, attentive, and provided the best service we received during our stay. * Lluvia at Kelly’s Playhouse went above and beyond. I had accidentally been looking at the rainy-day activity schedule instead of the regular schedule for bracelet making. Even though it was my mistake, she took the time to help and made it possible for my son to participate. Her kindness meant a lot to us. * Arturo, the bartender, was also very friendly and provided excellent service throughout our stay. I also wanted to share a few concerns: * Erika from Sensai provided very poor customer service. As a lead, I expected a higher level of professionalism and leadership, but unfortunately that was not our experience. * Emmanuel from Guest Services seemed to struggle with handling a difficult situation. While I understand challenging situations arise, I felt he could have been better prepared to resolve the issue. * Isis at the buffet provided poor service during our visit.
Se hospedó 4 noches en junio de 2026
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our stay at Ocean Coral & Turquesa was simply beautiful. The room surpassed our expectations, and the view from our balcony was breathtaking, especially at sunrise. The variety of restaurants offered delicious food, though having more snack options would have been convenient. Remember to bring toiletries and sunblock, as the on-site store is limited and expensive. Despite this, the staff were incredibly nice and helpful, ensuring we had a fantastic stay. We'll definitely be returning.
Se hospedó 3 noches en febrero de 2024
Opinión verificada

2/10 Terrible

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
This was my second stay at this resort. My first visit two years ago was excellent, which is why I returned with 16 family members. Unfortunately, this experience was a huge disappointment. Our room had a strong odor of rotting seaweed, and there were no daytime activities for either families or adults. The only entertainment was water exercise in the adult bar pool and around 9:00 p.m. The food was another major disappointment. Portions at the restaurants were small, several dishes were undercooked, and a few members of our family became sick after eating there. At Route 66, the waitress asked how we wanted our food prepared, but our requests were ignored because the meals had already been prepared. It was frustrating to be asked for our preferences only to receive food prepared differently. The dining service also felt rushed, with staff clearing dishes before we had finished and repeatedly interrupting our meals. One of the main reasons we chose this resort was the beach. However, we were not informed until check-in that excessive seaweed had closed all beach activities. While I understand this is beyond the resort's control, guests should be notified before arrival and offered more alternative activities. I recommended this resort based on my previous visit, so it was especially disappointing to bring my family here and have such a different experience. I hope management addresses these issues so future guests receive the quality this resort once provided.
Se hospedó 5 noches en junio de 2026
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, servicios, condiciones de la propiedad
This place is completely underrated. If the facilities were located in the hotel zone, the price would easily be double or triple. The food is delicious, all the staff are friendly, and they help you with anything you need. The facilities, although old, are very well maintained and are being renovated. But if I had to choose just one aspect to highlight, it would definitely be the staff. I went with my wife, who is pregnant, and both the activities team and the reception, cleaning, and especially the restaurant staff went above and beyond to make sure she fully enjoyed her honeymoon. An honorable mention to Miguel (the head waiter), who at all times showed what true customer service means. To Jocsan, who also helped us from the moment we arrived until the day we left. And to Esmeralda, who was always available to answer our questions. It’s a shame I can’t give an extra star.
Se hospedó 3 noches en octubre de 2025
Opinión verificada

2/10 Terrible

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were extremely disappointed with our stay. Our first family vacation quickly became one problem after another. The beach was unusable due to massive amounts of rotting sargassum, with a strong smell throughout much of the resort for our entire stay. No clean up efforts yet other resorts do have clean up efforts. We were wrongly asked to leave the water park with our daughter and never returned. Guest Services later admitted this should never have happened. We were denied dinner because of the soccer event despite many empty tables. After Guest Services brought us back, we were told it was too late to order and went to bed hungry. Management admitted this should not have happened. Before our dolphin excursion, I was denied breakfast because I was wearing a bikini top despite no written dress code. We were also told there were no bananas for our daughter, only to later see other guests eating them. Management promised food from Blue Moon for resolution and since our daughter couldn't enter, we were to eay ay the buffet and have it delivered there, but it was never delivered. We were also promised a 3 p.m. late checkout, then later told checkout was noon which caused unnecessary confusion. Add poor A/C, cockroaches, and being quoted $5 for a tumbler but charged $27.96 USD, and this was far from the vacation we expected. Thank you to Expedia for providing a fair resolution after the resort failed to do so. Unfortunately, we would not return or recommend this resort.
Se hospedó 6 noches en junio de 2026
Opinión verificada

2/10 Terrible

No le gustó: Limpieza, servicios, condiciones de la propiedad
This is NOT a 5 star resort!! I’ve been to 4 star resorts that were way better than this one. I have been to Cancun many times at different resorts and this was by far the worst one. So much so that I had to write a review! The rooms are ok but their AC in many rooms seems to be a problem. We were there for 6 nights, I had to contact the front desk on the 2nd day because the AC was not cooling and the room was so humid all of our clothes and bed sheets/pillows felt damp. They sent someone to “fix” it, I gave it the rest of the day to see if it had been fixed but it wasn’t. I had to call again the next day and again they sent someone to “fix” it but it didn’t make a difference. I had to insist that they give me a different room. Another thing to be aware of is that they knock twice and automatically enter the room. The amount of times this happened while trying to put my 10 month old to sleep or just simply being in the bathroom is ridiculous. I have never had this happen in any other resort or hotel! The pools were ok but a little run down. The food was the worst I’ve had at a resort let alone one that claims to be 5 stars. The beach is non existent and full of Sargassum. The charge an environmental fee upon arrival for cleaning the beach but there was no attempt to clean the 7 days and 6 nights we were there. Beware of all the raccoons running around freely all over the resort. They dig into trash cans, climb tables/chairs, drink pool water and the staff doesn’t do anythin
Se hospedó 6 noches en junio de 2026
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel completely exceeded my expectations. From the moment I arrived, the staff was incredibly welcoming and made me feel valued. They even surprised me with a complimentary room upgrade, which made my stay even more special. Everything was spotless and exceptionally clean, and the entire property was beautiful and well maintained. The ambiance was peaceful, relaxing, and exactly what I was looking for. I had one of the best nights of sleep I’ve had in a long time thanks to the comfortable room and quiet atmosphere. I genuinely loved every second of my stay and can’t wait to come back. I would highly recommend this hotel to anyone looking for a clean, comfortable, and memorable experience. Five stars all the way!
Se hospedó 2 noches en junio de 2026

Más para explorar