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Ocean Coral & Turquesa - All Inclusive

4.0 out of 5.0

Recent guest reviews

This was a girls get away trip and we really enjoyed our stay a OC&T. It was my second time at this resort and I feel they have improved in many ways over our last stay. We bought the up grade to privilege and it was worth every penny. The only problem we had is that they no longer have a quite pool for adults. This is the only reason I would not go back. If you have kiddos or do not mind being around them this place is great.

This was my second time back at this resort and it was great! The food/drinks are excellent, tons of fun activities throughout the day, and the staff is wonderful and makes sure you are well taken care of. Beautiful resort. Highly recommend

Good hotel. Sits off the main highway a bite but there really is no need to leave resort for food or entertainment.

The food was just okay, not the best but descent. The staff were all lovely! Except, if you call the front desk you have to call several times before they tend to whatever it is. The pool with the bar was the best! They’re entertainment could be better

People there wasn't friendly. The beach was dirty in that time of the year. The was ok.

This was my 3rd time visiting this resort. The rooms are huge, they have 4 different swimming pools, great food and the staff are all friendly and try to help anyway they can. Great beach too with plenty of chairs and beach shade. The only thing i can say against this resort being a die-hard Coca Cola person is they only serve Pepsi. You would have to take a cab to Puerto Morales to get Coca Cola but the cab is $16 US each way. So if you are like me, bring your own Coca Cola from home.

Most elevators not working. Buffet did not provide fresh food, very limited variety. Beach unappealing, tractor constantly making noise on beach but doing nothing about the seaweed. Would not recommend this property

didn't want to leave. no complaints on food at buffets or restaurants but privilege restaurant food was amazing for all meals. be sure to check out mikes coffee for any desserts, the fruit tarts are delicious, mmm. spent most of our days at the privilege pool but anyone can go there, be sure to get your drinks from RICARDO, he is on top of his game and bring him a treat from the coffee shop:)) rooms were clean and comfortable and we didn't have any issues with the bathroom, there is a door on the shower and another door to the toilet. you are only going to get a view of the ocean if you are on the 4th floor so request one if possible. great beach just the red seaweed to deal with but if you want to swim you can find plenty of spots in the ocean. shout out to Christina our concierge and Natalie at h10, you hooked us:))

We booked a king size bed through orbitz. When we checked in and got to our room we had a double. We then had to lug all our bags back to reception and finally got a room with a king. Upon speaking to two other guests we found out they had the same issue. The next morning our toilet broke and it took 3 requests to get it fixed. The shower stall leaked and the garden view rooms were very dark. Another issue was that they had a dance party by the pool each night starting at 11pm ending at 1pm so any rooms in close proximity to the chill out pool cld here the thumping of techno music for two hours straight. This wasn’t a spring break party type of resort or clientele so I was shocked at that. Their was one pool with a swim up bar but none of the other pools had that feature. The gym was horrible and the food was so so. The staff was very nice but wouldnt recommend this resort.

This met and exceeded our expectations. The staff was very friendly and always happy to help. The shows were fantastic and the spa was very relaxing. The only drawback would be the beach was not usable due to excessive seaweed but the layout of the resort and numerous pools more than made up for it. The check in and check out were seamless. We even considered the loyalty program and took the tour. They were not over aggressive and gave us a nice excursion voucher for our time. The food was always good. The staff was always smiling and happy to help and that says allot about the overall atmosphere.

Great location for a group of friends. Food was that the greatest, but sufficient. Staff, location, and convenience were great.

Other than the loud music at night every thing else was perfect. One of the best resorts I ever stayed at.

Issues: 1. Lots of stairs and no handrails. Elevators rarely available 2. No hand sanitizer units at any restaurant nor do food service handlers wear gloves. Mexico laws my be different but good food practices are universal 3. 1030pm to 12m is pool party with booming base dance club music reverberating in every room. This needs to be moved to a different area so families with little kids and others can rest. IT'S MY VACATION TOO Otberwise, EXCELLENT food in specialty dining restaurants, exceptional staff, GORGEOUS surroundings with multiple pools and ample beach cabanas on pristine white sand. Highly recommend and yes, we would go back.

Nice view. Wide open lobby area with pleasant atmosphere. Easy access to restaurants, pools and beach.

From the time we arrived, until we departed, the staff were incredible! Our room was immaculate and cool. It wasn’t overcrowded, so we could get lounge chairs on the beach, under a palapa, or at one of the 4 pools any time of day! The pool options were great! A place if you wanted to party and a place if you wanted to relax. Our meals were so delicious. I will definitely return!

We love it there, that's why we go back each year,, but this year, there was a 3' concrete wall that kept us from sitting on our balcony enjoying the ocean view we reserved,, if they would purchase bar stools for those rooms, it would be great,, but we stood to see the views..never disappointed with the staff or the food.. we love it there... will be back again next year, (good Lord willing!) but will make sure we get a different room, one with a metal rail instead of concrete :) Oh and management room 12404 needs a new bed. one of these has a broken slat....other than that was very happy with the facilities.

We booked three ocean view rooms for a family vacation. The property is beautiful with an incredible beach. The staff is amazing and extremely helpful and attentive.

Over all the stay was good , lots of food variety

Had a relaxing time with family and friends, I we all were disapointed because , the Ocean tone of water it wasn't blue tourquese .

Fourth trip and still a solid choice. Hotel especially pools showing age. Good value hotel.

Super manzana 12, Lote 1-05 Puerto Morelos QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located within 2 miles (3 km) of Crococun Zoo, Ocean Coral & Turquesa - All Inclusive places you within a few miles (5 km) of Ojo de Agua Beach. This 591-room, 4-star resort has 4 outdoor pools along with a private beach and a full-service spa. Also nearby are Puerto Morelos Town Square and San Jose Catholic Parish.


Dining

Enjoy dining at Blue Moon, one of 9 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

All of Ocean Coral & Turquesa - All Inclusive's 591 rooms are air-conditioned and have an array of amenities, including furnished balconies, sofa beds, and minibars. 32-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers. Other amenities include coffee makers, free bottled water, and ceiling fans.


Property features

Awarded Conde Nast Hot List status in 2013, Ocean Coral & Turquesa - All Inclusive features a private beach, a full-service spa, and 4 outdoor pools. There's free parking and a shopping center shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a 24-hour fitness center, and a spa tub.

Room options

Privilege Junior Suite Garden Jetted Tub

Full 2 | King 1 | Sleeps 5

Junior Suite, Balcony, Ocean View

Full 2 | King 1 | Sleeps 5

Privilege Master Suite

Full 2 | King 1 | Sleeps 4

Privilege Junior Suite Ocean View

Full 2 | King 1 | Sleeps 5

Guest reviews for Ocean Coral & Turquesa - All Inclusive

Everyone (45) Couples (155) Family (83) Friends (44) Other (8)
4
Everyone

This was a girls get away trip and we really enjoyed our stay a OC&T. It was my second time at this resort and I feel they have improved in many ways over our last stay. We bought the up grade to privilege and it was worth every penny. The only problem we had is that they no longer have a quite pool for adults. This is the only reason I would not go back. If you have kiddos or do not mind being around them this place is great.

By , from Texas on Jun 6, 2018

Review comment responded on Jun 11, 2018

thank you for your comments it is great to know you are repeat guest and have seen the changes we are making and will keep having in order to provide the best to our guests we lament the detail of the adults only pool which we will share with the involved departments for their follow up thank you again for sharing your experience

5
Everyone

This was my second time back at this resort and it was great! The food/drinks are excellent, tons of fun activities throughout the day, and the staff is wonderful and makes sure you are well taken care of. Beautiful resort. Highly recommend

By , from houston, texas on May 29, 2018

Review comment responded on Jun 1, 2018

thank you for sharing your comments with us it is great to know that you had a great time at our resort and that you enjoyed our all inclusive offer we hope to have you back soon!

4
Everyone

Good hotel. Sits off the main highway a bite but there really is no need to leave resort for food or entertainment.

By on May 23, 2018

4
Everyone

The food was just okay, not the best but descent. The staff were all lovely! Except, if you call the front desk you have to call several times before they tend to whatever it is. The pool with the bar was the best! They’re entertainment could be better

By on May 17, 2018

Review comment responded on May 19, 2018

thank you very much for leaving your feedback be sure we will pass this information over to the involved area for the follow up and on the otherhand it is great to know you enjoyed our all inclusive offer,best regards!

3

the facilities are nice

Everyone

People there wasn't friendly. The beach was dirty in that time of the year. The was ok.

By on May 13, 2018

Review comment responded on May 16, 2018

We lament knowing that there were some aspects of your stay that were not completely satisfactory, however on the other hand we are thrilled to know that despite these minor details your overall experience was great. Rest assured that your feedback will be shared with the pertinent departments in order to assure the proper follow up;

5

fantastic resort

Everyone

This was my 3rd time visiting this resort. The rooms are huge, they have 4 different swimming pools, great food and the staff are all friendly and try to help anyway they can. Great beach too with plenty of chairs and beach shade. The only thing i can say against this resort being a die-hard Coca Cola person is they only serve Pepsi. You would have to take a cab to Puerto Morales to get Coca Cola but the cab is $16 US each way. So if you are like me, bring your own Coca Cola from home.

By , from Caliifornia on May 12, 2018

Review comment responded on May 16, 2018

Thank you for choosing Ocean Coral & Turquesa as the host for your past vacations and for sharing your experience with us. We are thrilled to know we were able to provide you with a great vacation experience, while enjoying our facilities and the great service provided by our staff. Thank you very much for your preference and for your kind comments; we look forward to host you again in the near future. Warm regards, The Ocean Coral & Turquesa Management

2
Everyone

Most elevators not working. Buffet did not provide fresh food, very limited variety. Beach unappealing, tractor constantly making noise on beach but doing nothing about the seaweed. Would not recommend this property

By on Apr 27, 2018

Review comment responded on Apr 30, 2018

We lament to read that there were some aspects of your stay that were not completely satisfactory;Thank you for taking the time to share your comments on this site.

5

successful get away:)))

Everyone

didn't want to leave. no complaints on food at buffets or restaurants but privilege restaurant food was amazing for all meals. be sure to check out mikes coffee for any desserts, the fruit tarts are delicious, mmm. spent most of our days at the privilege pool but anyone can go there, be sure to get your drinks from RICARDO, he is on top of his game and bring him a treat from the coffee shop:)) rooms were clean and comfortable and we didn't have any issues with the bathroom, there is a door on the shower and another door to the toilet. you are only going to get a view of the ocean if you are on the 4th floor so request one if possible. great beach just the red seaweed to deal with but if you want to swim you can find plenty of spots in the ocean. shout out to Christina our concierge and Natalie at h10, you hooked us:))

By , from williston, nd on Apr 26, 2018

Review comment responded on Apr 30, 2018

Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management

3

nice pool but rooms weren’t great.

Everyone

We booked a king size bed through orbitz. When we checked in and got to our room we had a double. We then had to lug all our bags back to reception and finally got a room with a king. Upon speaking to two other guests we found out they had the same issue. The next morning our toilet broke and it took 3 requests to get it fixed. The shower stall leaked and the garden view rooms were very dark. Another issue was that they had a dance party by the pool each night starting at 11pm ending at 1pm so any rooms in close proximity to the chill out pool cld here the thumping of techno music for two hours straight. This wasn’t a spring break party type of resort or clientele so I was shocked at that. Their was one pool with a swim up bar but none of the other pools had that feature. The gym was horrible and the food was so so. The staff was very nice but wouldnt recommend this resort.

By , from Connecticit on Apr 26, 2018

Review comment responded on May 16, 2018

Thank you for choosing our resort as the host for your vacations. We lament learning that your stay at our resort was affected by the situations mentiones. Thank you for taking the time to share your comments with us; Kind regards, The Ocean Coral & Turquesa Management

5
Everyone

This met and exceeded our expectations. The staff was very friendly and always happy to help. The shows were fantastic and the spa was very relaxing. The only drawback would be the beach was not usable due to excessive seaweed but the layout of the resort and numerous pools more than made up for it. The check in and check out were seamless. We even considered the loyalty program and took the tour. They were not over aggressive and gave us a nice excursion voucher for our time. The food was always good. The staff was always smiling and happy to help and that says allot about the overall atmosphere.

By , from Miami FL on Mar 31, 2018

Review comment responded on Mar 31, 2018

thank you very much for your kind comments we are happy to know that all went well and we hope to have you back soon we lament if the beach was the down fall for you but unfortunetly this is out of our control but thanks again for sharing this with us!