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Ocean Coral & Turquesa - All Inclusive

4.0 out of 5.0

Recent guest reviews

This met and exceeded our expectations. The staff was very friendly and always happy to help. The shows were fantastic and the spa was very relaxing. The only drawback would be the beach was not usable due to excessive seaweed but the layout of the resort and numerous pools more than made up for it. The check in and check out were seamless. We even considered the loyalty program and took the tour. They were not over aggressive and gave us a nice excursion voucher for our time. The food was always good. The staff was always smiling and happy to help and that says allot about the overall atmosphere.

Great location for a group of friends. Food was that the greatest, but sufficient. Staff, location, and convenience were great.

Other than the loud music at night every thing else was perfect. One of the best resorts I ever stayed at.

Issues: 1. Lots of stairs and no handrails. Elevators rarely available 2. No hand sanitizer units at any restaurant nor do food service handlers wear gloves. Mexico laws my be different but good food practices are universal 3. 1030pm to 12m is pool party with booming base dance club music reverberating in every room. This needs to be moved to a different area so families with little kids and others can rest. IT'S MY VACATION TOO Otberwise, EXCELLENT food in specialty dining restaurants, exceptional staff, GORGEOUS surroundings with multiple pools and ample beach cabanas on pristine white sand. Highly recommend and yes, we would go back.

Nice view. Wide open lobby area with pleasant atmosphere. Easy access to restaurants, pools and beach.

From the time we arrived, until we departed, the staff were incredible! Our room was immaculate and cool. It wasn’t overcrowded, so we could get lounge chairs on the beach, under a palapa, or at one of the 4 pools any time of day! The pool options were great! A place if you wanted to party and a place if you wanted to relax. Our meals were so delicious. I will definitely return!

We love it there, that's why we go back each year,, but this year, there was a 3' concrete wall that kept us from sitting on our balcony enjoying the ocean view we reserved,, if they would purchase bar stools for those rooms, it would be great,, but we stood to see the views..never disappointed with the staff or the food.. we love it there... will be back again next year, (good Lord willing!) but will make sure we get a different room, one with a metal rail instead of concrete :) Oh and management room 12404 needs a new bed. one of these has a broken slat....other than that was very happy with the facilities.

We booked three ocean view rooms for a family vacation. The property is beautiful with an incredible beach. The staff is amazing and extremely helpful and attentive.

Over all the stay was good , lots of food variety

Had a relaxing time with family and friends, I we all were disapointed because , the Ocean tone of water it wasn't blue tourquese .

Fourth trip and still a solid choice. Hotel especially pools showing age. Good value hotel.

Overall, it was a very relaxing vacation. Staffs were friendly, the hotel was clean. However, the phone in our hotel was disconnected and we requested twice to come to fix it, but no one came both times. The restaurants in the hotel were good but would have been nicer to have more restaurants opened for breakfast and lunch. The beach was not pretty and had a lot of seaweeds. We went to Chichen Itza for the day and the tour connected with the hotel was good.

I will only mention what needs action- ceiling fans in lobby, check in took long, food could have been better, Adults vs kids in pool areas, guest smoking in pool area, beach not good for swimming too much seaweed, guests engaging in adult acts in public I would recommend only after informing of the above and letting them make the final decision

Dirty. All elevators broke and no sign of them under repair. Hall ways filthy, stairs dirty. Both our room had very little air conditioning, power would go out alll the time. Hotel needs major updating. I will say that the all inclusive food/restaurants were good. The pools were clean, the entertainment great. Beach all along Puerto Morelos was covered in seaweed and the water not its usual beautiful colors. May just be a seasonal thing. I'm in Mexico a lot (3rd time this year) and I've never seen the seaweed so bad. Great (hot) weather, sunny beautiful days.

Great experience staying at the ocean corral, would be nice if it had elevators. The restaurants and clubs were Great.

All was good.. lots of seaweed everyday.. do not sign up for spa when then hit u up outside of spa because they will charge ur room if u dont show up. . The spa people r kind of annoying. Always bugging u when u r on the beach or walking around property

The resort had a very friendly feel to it. Everyone that worked there spoke very good English. The resort looked like it was newly painted. 4 pools. Nice restaurants with actually some good food. Great coffee cafe called Mikes. Drinks were hit or miss depending on the bar or bartender so if you get a good drink remember who and where. The beach on certain days could have a lot of weeds wash up on shore and some days none at all, it depended on the wind it seemed. But me had a lot fun here. Would go back if the price was right again.

This is a great resort. Loved the staff and the atmosphere. If you do not mind being isolated in a resort then this is a great place. The taxis are over priced and we wanted to explore cancun and playa del Carmen. The round trip was $70 for a 30 min trip. They do offer a free shuttle but you have to sit in a jeweler as they try sell you something. You then get to shop 2hours in the area for your free shuttle back. The entertainment was great, and the food was awesome. LOVE the coffee shop. Also, if your looking for a beach that is clear and seaweed free, this resort is not for you. THERE is tons of seaweed in the water along that entire coast. Because of this, not many people were in the ocean. They have a great FOAM pool party. Was a blast. We did pay for privilage and had a master suite. I would recommend this. You have your own beach/pool, and you get first choice of restaurant reservations.

Me and my teenage daughter had a very fun stay there

Nice hotel. A bit from from attractions if you plan on going for different excursions.

Super manzana 12, Lote 1-05 Puerto Morelos QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located within 2 miles (3 km) of Crococun Zoo, Ocean Coral & Turquesa - All Inclusive places you within a few miles (5 km) of Ojo de Agua Beach. This 591-room, 4-star resort has 4 outdoor pools along with a private beach and a full-service spa. Also nearby are Puerto Morelos Town Square and San Jose Catholic Parish.


Dining

Enjoy dining at Blue Moon, one of 9 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

All of Ocean Coral & Turquesa - All Inclusive's 591 rooms are air-conditioned and have an array of amenities, including furnished balconies, sofa beds, and minibars. 32-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers. Other amenities include coffee makers, free bottled water, and ceiling fans.


Property features

Awarded Conde Nast Hot List status in 2013, Ocean Coral & Turquesa - All Inclusive features a private beach, a full-service spa, and 4 outdoor pools. There's free parking and a shopping center shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a 24-hour fitness center, and a spa tub.

Guest reviews for Ocean Coral & Turquesa - All Inclusive

Everyone (36) Couples (155) Family (83) Friends (44) Other (8)
5
Everyone

This met and exceeded our expectations. The staff was very friendly and always happy to help. The shows were fantastic and the spa was very relaxing. The only drawback would be the beach was not usable due to excessive seaweed but the layout of the resort and numerous pools more than made up for it. The check in and check out were seamless. We even considered the loyalty program and took the tour. They were not over aggressive and gave us a nice excursion voucher for our time. The food was always good. The staff was always smiling and happy to help and that says allot about the overall atmosphere.

By , from Miami FL on Mar 31, 2018

Review comment responded on Mar 31, 2018

thank you very much for your kind comments we are happy to know that all went well and we hope to have you back soon we lament if the beach was the down fall for you but unfortunetly this is out of our control but thanks again for sharing this with us!

4
Couples

Great location for a group of friends. Food was that the greatest, but sufficient. Staff, location, and convenience were great.

By on Feb 22, 2018

Review comment responded on Mar 5, 2018

thank you for sharing your comments and we are happy to know you had a good time we hope to have you back soon at this your second home!!

5
Everyone

Other than the loud music at night every thing else was perfect. One of the best resorts I ever stayed at.

By on Feb 12, 2018

Review comment responded on Mar 9, 2018

We have shared your comments to the involved area in order to prevent future inconveniences. We truly appreciate your observations and remarks, rest assured that your feedback will be shared with the pertinent departments in order to continue to improve our resort day by day. Thank you for taking the time to share your experience on this site

4

beautiful

Everyone

Issues: 1. Lots of stairs and no handrails. Elevators rarely available 2. No hand sanitizer units at any restaurant nor do food service handlers wear gloves. Mexico laws my be different but good food practices are universal 3. 1030pm to 12m is pool party with booming base dance club music reverberating in every room. This needs to be moved to a different area so families with little kids and others can rest. IT'S MY VACATION TOO Otberwise, EXCELLENT food in specialty dining restaurants, exceptional staff, GORGEOUS surroundings with multiple pools and ample beach cabanas on pristine white sand. Highly recommend and yes, we would go back.

By , from WI on Feb 7, 2018

Review comment responded on Mar 9, 2018

Thank you for choosing Ocean Coral & Turquesa as your vacation destination. We are pleased to know that your overall experience was great and that you enjoyed our facilities and services. We appreciate your feedback since it allows us to evaluate our performance and continue to improve our resort day by day. Thank you for taking the time to share your comments; we look forward to host you again in the future. Best regards, The Ocean Coral & Turquesa Management

4

nice resort and pleasant atmosphere.

Everyone

Nice view. Wide open lobby area with pleasant atmosphere. Easy access to restaurants, pools and beach.

By , from Dallas, Texas on Jan 29, 2018

Review comment responded on Mar 9, 2018

Thank you for having chosen Ocean Coral & Turquesa as the host for your past vacations and for sharing your experience with us. We are thrilled to know we were able to provide you with a great vacation experience, Thank you very much for your preference and for your kind comments; we look forward to host you again in the near future. Warm regards, The Ocean Coral & Turquesa Management

5

perfect getaway!!!

Everyone

From the time we arrived, until we departed, the staff were incredible! Our room was immaculate and cool. It wasn’t overcrowded, so we could get lounge chairs on the beach, under a palapa, or at one of the 4 pools any time of day! The pool options were great! A place if you wanted to party and a place if you wanted to relax. Our meals were so delicious. I will definitely return!

By , from Moore Township, PA on Dec 23, 2017

Review comment responded on Jan 19, 2018

Dear jen, Thank you for choosing Ocean Coral & Turquesa as the host for your past vacations and for sharing your experience with us. We are thrilled to know we were able to provide you with a great vacation experience, while enjoying our facilities and the great service provided by our staff. Thank you very much for your preference and for your kind comments; we look forward to host you again in the near future. Warm regards,

5

3rd trip to this resort!

Everyone

We love it there, that's why we go back each year,, but this year, there was a 3' concrete wall that kept us from sitting on our balcony enjoying the ocean view we reserved,, if they would purchase bar stools for those rooms, it would be great,, but we stood to see the views..never disappointed with the staff or the food.. we love it there... will be back again next year, (good Lord willing!) but will make sure we get a different room, one with a metal rail instead of concrete :) Oh and management room 12404 needs a new bed. one of these has a broken slat....other than that was very happy with the facilities.

By on Dec 15, 2017

Review comment responded on Jan 19, 2018

Dear vickie, Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. We are glad to know that you enjoyed our all inclusive offer We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards,

4

beautiful property on a beautiful beach

Everyone

We booked three ocean view rooms for a family vacation. The property is beautiful with an incredible beach. The staff is amazing and extremely helpful and attentive.

By , from Denver on Nov 29, 2017

Review comment responded on Jan 27, 2018

thank you paul for letting us know of your experience we hope to host you again soon best regards!

4
Everyone

Over all the stay was good , lots of food variety

By , from New Jersey on Nov 11, 2017

4

very good food , good costumer service.

Everyone

Had a relaxing time with family and friends, I we all were disapointed because , the Ocean tone of water it wasn't blue tourquese .

By on Oct 4, 2017