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Dreams Riviera Cancun Resort & Spa - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Dreams Riviera Cancun Resort & Spa - All Inclusive

Couples treatment rooms, sauna, hot tub, steam room, body treatments
Property video
Free minibar, in-room safe, desk, laptop workspace
Lobby sitting area
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Federal Chetumal Puerto Juárez, Km 324-342 Manzana 1, Lote 3, SM 11, Puerto Morelos, QROO, 77580
  • Place, Puerto Morelos Beach
    ‪3 min walk‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪3 min walk‬
  • Place, Puerto Morelos Town Square
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪39 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Premium Deluxe Tropical View Double

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe Tropical View Double

8.8 out of 10
Excellent
(24 reviews)
  • 452 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Deluxe with Plunge Pool Double Beds

Premium Deluxe with Plunge Pool Double Beds | Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe with Plunge Pool Double Beds

8.6 out of 10
Excellent
(14 reviews)
  • 710 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Ocean View Double Beds

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean View Double Beds

8.8 out of 10
Excellent
(3 reviews)
  • 443 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club with Plunge Pool Double Beds

Preferred Club with Plunge Pool Double Beds | Free minibar, in-room safe, desk, laptop workspace

Preferred Club with Plunge Pool Double Beds

7.4 out of 10
Good
(3 reviews)
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Deluxe Ocean View Double Beds

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe Ocean View Double Beds

8.4 out of 10
Very good
(28 reviews)
  • 452 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Ocean Front Master Suite

Preferred Club Ocean Front Master Suite | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front Master Suite

10.0 out of 10
Exceptional
(1 review)
  • 1206 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Preferred Club Ocean Front Honeymoon Suite

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front Honeymoon Suite

8.0 out of 10
Very good
(3 reviews)
  • 676 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Ocean View & Pool Front Double Beds

Preferred Club Ocean View & Pool Front Double Beds | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean View & Pool Front Double Beds

9.2 out of 10
Wonderful
(7 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Ocean View & Pool Front King Bed

Preferred Club Ocean View & Pool Front King Bed | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean View & Pool Front King Bed

  • 560 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Family Suite Premium

  • 890 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Family Suite, Connecting Rooms (Preferred Club)

Free minibar, in-room safe, desk, laptop workspace

Family Suite, Connecting Rooms (Preferred Club)

10.0 out of 10
Exceptional
(1 review)
  • 890 sq ft
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Preferred Club Ocean Front Governor Suite

Preferred Club Ocean Front Governor Suite | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front Governor Suite

  • 1572 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Preferred Club Ocean Front Presidential Suite

Preferred Club Ocean Front Presidential Suite | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front Presidential Suite

  • 2885 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Premium Deluxe King

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe King

9.4 out of 10
Exceptional
(11 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Deluxe Double

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe Double

9.0 out of 10
Wonderful
(20 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Tropical View King

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Tropical View King

  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Tropical View Double

Preferred Club Tropical View Double | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Tropical View Double

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Ocean Front Bridal Suite

Preferred Club Ocean Front Bridal Suite | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean Front Bridal Suite

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Deluxe Tropical King

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe Tropical King

9.6 out of 10
Exceptional
(19 reviews)
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Deluxe with Plunge Pool King Bed

Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe with Plunge Pool King Bed

9.4 out of 10
Exceptional
(18 reviews)
  • 712 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Deluxe Ocean View King Bed

Premium Deluxe Ocean View King Bed | Free minibar, in-room safe, desk, laptop workspace

Premium Deluxe Ocean View King Bed

9.8 out of 10
Exceptional
(20 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club with Plunge Pool King Bed

Free minibar, in-room safe, desk, laptop workspace

Preferred Club with Plunge Pool King Bed

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Ocean View King Bed

Free minibar, in-room safe, desk, laptop workspace

Preferred Club Ocean View King Bed

8.8 out of 10
Excellent
(8 reviews)
  • 427 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Puerto Morelos

Dreams Riviera Cancun Resort & Spa - All Inclusive places you within a 5-minute walk of Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. This 486-room, 4.5-star property has 3 outdoor pools along with a full-service spa and 9 restaurants.

What's nearby

  • Puerto Morelos Beach - 3 min walk - 0.2 miles
  • Arrecife de Puerto Morelos National Park - 3 min walk - 0.2 miles
  • Ojo de Agua Beach - 4 min drive - 1.8 miles
  • Puerto Morelos Town Square - 5 min drive - 2.0 miles
  • Moon Palace Golf Club - 27 min drive - 11.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪Blue Moon - ‬3 min drive
  • ‪Swim Up Bar - ‬3 min drive
  • ‪Bluewater Grill - ‬16 min walk
  • ‪Bistro El Beso - ‬19 min walk
  • ‪Route 66 - ‬3 min drive

About this property

Dreams Riviera Cancun Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Guests of Dreams Riviera Cancun Resort & Spa - All Inclusive have access to a full-service spa, 3 outdoor pools, and a nightclub. You can take advantage of free valet parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
Guests can expect 37-inch plasma TVs with satellite channels and DVD players, along with free WiFi and wired Internet. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, balconies or patios, and iPod docks are also standard. Housekeeping is available on request.
A health club and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dreams Spa by Pevonia has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Similar properties

3 outdoor pools, a heated pool, open 7:00 AM to 7:00 PM, pool umbrellas
Dreams Jade Resort & Spa - All Inclusive
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
8.6 out of 10, Excellent, 1,381 reviews
$383 nightly
The price is $467
Feb 7 - Feb 8
Total with taxes and fees
Dreams Jade Resort & Spa - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 beach bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bordeaux
  • El Patio
  • Himitsu
  • Oceana
  • Portofino

Things to do

  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Parasailing
  • Personal motorized watercraft
  • Pilates classes
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • TV in common areas
  • Water skiing
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (8,342 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 37-inch plasma TV with premium satellite channels
  • DVD player
  • iPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Riviera Cancun All Inclusive Puerto Morelos
Dreams Riviera Cancun Puerto Morelos
Dreams Riviera Cancun Inclusi
Dreams Riviera Cancun Resort All Inclusive Puerto Morelos
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort Spa
Dreams Riviera Cancun Resort Spa All Inclusive
Dreams Riviera Cancun Resort Spa Optional All Inclusive

Frequently asked questions

Are there all-inclusive options at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Dreams Riviera Cancun Resort & Spa - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include snorkeling, kayaking, and soccer.

How much does it cost to stay at Dreams Riviera Cancun Resort & Spa - All Inclusive?

As of Jan 9, 2026, prices found for a 1-night stay for 2 adults at Dreams Riviera Cancun Resort & Spa - All Inclusive on Jan 11, 2026 start from $412.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Dreams Riviera Cancun Resort & Spa - All Inclusive offers free cancellation on some room rates. To learn more, look at the cancellation policy on our site.

What is there to do within easy reach of Dreams Riviera Cancun Resort & Spa - All Inclusive?

Guests enjoy the property's location in Puerto Morelos based on their ratings, and it's within a 10-minute walk of Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. You'll also find Puerto Morelos Town Square and Ojo de Agua Beach within a short drive.

Is parking available on site at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is a spa located at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Dreams Spa by Pevonia is the property's spa and services include beach massages, body wraps, and aromatherapy.

Does Dreams Riviera Cancun Resort & Spa - All Inclusive include a casino?

No, Dreams Riviera Cancun Resort & Spa - All Inclusive doesn't have a casino.

Is there an indoor pool at Dreams Riviera Cancun Resort & Spa - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

What amenities will couples enjoy at Dreams Riviera Cancun Resort & Spa - All Inclusive?

This beachfront all-inclusive property offers many amenities for couples, including in-room massages as well as 2 beach bars and 3 outdoor pools.

Are there hot tubs at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Yes, this all-inclusive property has a spa tub.

Does Dreams Riviera Cancun Resort & Spa - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Dreams Riviera Cancun Resort & Spa - All Inclusive has 9 restaurants, and serves breakfast for a surcharge.

Does Dreams Riviera Cancun Resort & Spa - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Dreams Riviera Cancun Resort & Spa - All Inclusive.

Does Dreams Riviera Cancun Resort & Spa - All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

How close is the airport from Dreams Riviera Cancun Resort & Spa - All Inclusive?

The closest major airport to Dreams Riviera Cancun Resort & Spa - All Inclusive is Cancun Intl. Airport (CUN), which is 14.5 mi away (23 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 25.3 mi away.

Are there rooms with balconies that I can book at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Yes, every guestroom at Dreams Riviera Cancun Resort & Spa - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Dreams Riviera Cancun Resort & Spa - All Inclusive have a wedding venue on site?

There are wedding services available at Dreams Riviera Cancun Resort & Spa - All Inclusive if that's in your vacation plans.

Dreams Riviera Cancun Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 828 out of 1429 reviews
Rating 8 - Good. 307 out of 1429 reviews
Rating 6 - Okay. 170 out of 1429 reviews
Rating 4 - Poor. 56 out of 1429 reviews
Rating 2 - Terrible. 68 out of 1429 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Stephany, Tres Rios

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool staff was amazing, with the pool activities and the waiters. The kids pool was always at a great temperature
Stayed 4 nights in Dec 2025

10/10 Excellent

Mildred Marie

Liked: Cleanliness
Stayed 6 nights in Nov 2025

10/10 Excellent

RAFAEL

Liked: Cleanliness, property conditions & facilities
Everything was perfect and delightful at the resort clean bar organize food was amazing in all restaurants as always Mexican people working at the resort where so welcoming, helpful and super nice. I went with my family first time taking my son and daughter to Mexico and we had a blast!10 stars to the resort thank you so much
Stayed 4 nights in Oct 2025

10/10 Excellent

louise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach view
Stayed 10 nights in Sep 2025

10/10 Excellent

Louis

Stayed 5 nights in Oct 2025

10/10 Excellent

Ramon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very welcoming and attentive.
Stayed 3 nights in Sep 2025

10/10 Excellent

Terri

Stayed 4 nights in Oct 2025

10/10 Excellent

Blake

Stayed 4 nights in Sep 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was super clean and the staff were all amazing! The view of the water was everything!
Stayed 2 nights in Sep 2025

10/10 Excellent

Barry Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Variety of restaurant's
Stayed 6 nights in Sep 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing place and everything there was excellent
Stayed 2 nights in Sep 2025

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, could not do enough for you 10+
Stayed 5 nights in Sep 2025

10/10 Excellent

Marcela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Lakhshmi

Traveled with partner
Liked: Cleanliness, staff & service
The resort was very clean and well-maintained, and evening entertainment was enjoyable. Food was decent and no one got sick, but options were very limited and definitely not “premium.” Check-in was slow and our first two rooms had issues (one door wouldn’t shut, the other had dirty sheets). While the hotel did offer an upgrade, we were too exhausted from traveling since 3:30 AM PCT to move again. Concierge promised Bali beds for a week but only delivered one day, and the process was frustrating. At the pool, service was hit or miss. One staff member, Johnny, was rude when we asked for beach umbrella, were told to help ourselves to one, we did so and then were yelled at; which left a bad impression. The biggest disappointment was the so-called Premier Class. It added no real perks—no special alcohol, no extra benefits—and premium drinks cost $25 each, something never mentioned at booking. Overall, the hotel is more of a solid 4-star. It was clean, safe, and serviceable, but not worth paying extra for Premier.
Stayed 6 nights in Sep 2025

8/10 Good

Samantha May

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Clean Room Nice staff
Stayed 7 nights in Sep 2025

8/10 Good

Ana Flavia Pereira

Liked: Cleanliness, staff & service
The resort is a little old, but clean. We were just not a fan of the food.
Stayed 2 nights in Sep 2025

10/10 Excellent

Erica N

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

karol, naperville

Stayed 6 nights in Sep 2025

10/10 Excellent

Quynh Thu

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have such a good time at dreams Rivera Cancun. Especially the entertainment team. Thank you, Kevin, Jonathan, Angel and Kristina for making us and our kids feel super welcome.
Stayed 7 nights in Sep 2025

6/10 Okay

Leslie Andy

Traveled with family and small children
Disliked: Property conditions & facilities
.
Stayed 4 nights in Sep 2025

6/10 Okay

Tisha Dominique Curry

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful property nice staff. I did have to which rooms had nats in my room
Stayed 3 nights in Sep 2025

6/10 Okay

Joseph Skyler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was always friendly. The food Sucks at everyone restaurants, only decent food we had was the pizza from Portofino. The bars other than lobby bar and night club close @6-630 and the pools close @ 7 even though the signs show 8. Honestly should’ve paid the extra money for something nicer. Don’t waste your time here.
Stayed 3 nights in Sep 2025

8/10 Good

Robert Louis

Liked: Cleanliness, staff & service
Had a great time
Stayed 4 nights in Sep 2025

8/10 Good

Brandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

elsa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 4 nights in Sep 2025

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