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Quality Inn Chester - South Richmond

2.5 star property

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Photo gallery for Quality Inn Chester - South Richmond

Dining
Premium bedding, desk, laptop workspace, soundproofing
Exterior
Pool
Business Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
12711 Old Stage Rd, Chester, VA, 23836
  • Place, Parker's Battery Park
    ‪8 min walk‬
  • Place, Greater Richmond Convention Center
    ‪17 min drive‬
  • Place, Short Pump Town Center
    ‪33 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 2 Queen Beds

  • 220 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Business Suite, 1 King Bed with Sofa bed, Non Smoking

Business Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing

Business Suite, 1 King Bed with Sofa bed, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Free toiletries, hair dryer, towels, soap

Room, 2 Queen Beds, Accessible, Non Smoking

  • 220 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom | Free toiletries, hair dryer, towels, soap

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Chester

Located within a leisurely stroll of Parker's Battery Park, Quality Inn Chester - South Richmond is within a few miles (5 km) of James River. This 70-room hotel welcomes guests with conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Parker's Battery Park - 8 min walk - 0.4 miles
  • Broad Street - 15 min drive - 16.6 miles
  • Virginia Commonwealth University - 16 min drive - 17.7 miles
  • Greater Richmond Convention Center - 17 min drive - 18.1 miles
  • Short Pump Town Center - 33 min drive - 34.4 miles

Getting around

  • Richmond Main Street Station - 18 min drive
  • Washington Dulles Intl. Airport (IAD) - 148 min drive

Restaurants

  • ‪Wawa - ‬3 min drive
  • ‪Chick-fil-A - ‬3 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Raising Cane's Chicken Fingers - ‬3 min drive
  • ‪Starbucks - ‬2 min drive

About this property

Quality Inn Chester - South Richmond

Quality Inn Chester - South Richmond features a 24-hour gym, free WiFi in public areas, and a 24-hour business center. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Additional amenities include coffee/tea in a common area, a meeting room, and free newspapers.
Plasma TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Refrigerators, microwaves, and coffee makers are also available.
Recreational amenities at the hotel include a 24-hour fitness center.

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  • Pet friendly
  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Pay movies
  • Plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 20 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 1.50 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Quality Chester
Quality Inn Chester
Holiday Inn Express Cincinnati West Chester Hotel West Chester
Quality Inn - West Chester Ohio
Quality Inn
Quality Inn Chester
Quality Chester South Richmond
Quality Inn Chester - South Richmond Hotel
Quality Inn Chester - South Richmond Chester
Quality Inn Chester - South Richmond Hotel Chester

Frequently asked questions

Is free cancellation available at Quality Inn Chester - South Richmond?

Quality Inn Chester - South Richmond provides free cancellation on select room rates. For specific requirements, review the cancellation policy on our site.

What's there to see around Quality Inn Chester - South Richmond?

This hotel is located in Chester within a short 10-minute walk of Parker's Battery Park. You'll also find James River and The Lazy Daisy within a short drive.

Will I be able to park at Quality Inn Chester - South Richmond?

Yes, self parking is offered for free at the hotel. Though parking is limited, accessible parking is also available.

Does Quality Inn Chester - South Richmond feature a casino at the property?

No, Quality Inn Chester - South Richmond doesn't have a casino.

Will I find an indoor pool at Quality Inn Chester - South Richmond?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Quality Inn Chester - South Richmond?

Couples staying at this hotel will appreciate amenities like premium bedding and free Internet access as well as a 24-hour fitness facility.

Does Quality Inn Chester - South Richmond have a hot tub?

No, this hotel doesn't have a spa tub.

Does Quality Inn Chester - South Richmond have a restaurant that serves breakfast?

Quality Inn Chester - South Richmond offers free buffet breakfast though there is no restaurant.

Will Quality Inn Chester - South Richmond allow pets to stay free of charge?

No, pets aren't allowed at Quality Inn Chester - South Richmond though service animals are welcome.

Are there connecting rooms at Quality Inn Chester - South Richmond?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Quality Inn Chester - South Richmond?

The closest major airport to Quality Inn Chester - South Richmond is Richmond Intl. Airport (RIC), which is 15.3 mi away (20 minutes by car).

Are there rooms with balconies that I can book at Quality Inn Chester - South Richmond?

No, there aren't any guestrooms with balconies at Quality Inn Chester - South Richmond.

Quality Inn Chester - South Richmond Reviews

Reviews

6.6
Rating 10 - Excellent. 233 out of 820 reviews
Rating 8 - Good. 191 out of 820 reviews
Rating 6 - Okay. 130 out of 820 reviews
Rating 4 - Poor. 116 out of 820 reviews
Rating 2 - Terrible. 150 out of 820 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jazmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 2 nights in Aug 2025

2/10 Terrible

Don

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2025

2/10 Terrible

Peter, Aliso Viejo

Disliked: Cleanliness, amenities, property conditions & facilities
When we first arrived, there was nobody at the front desk. We had to wait around 20 minutes for somebody just to come to the desk and there was nobody in the lobby to help us. I even called the number at the front desk three times while I was standing there waiting, and just listen to the phone ring and ring. Somebody finally came. He was not particularly friendly. The first room he put us in reeked of cigarette smoke, so we had to go to the second room upstairs. While that room did not reek of cigarette smoke, it was in very poor condition with torn draperies, cigarette burn holes in the bedspreads, the drain cover for the tub sitting on the bathroom counter, etc. The room itself showed much wear and tear, and there is obviously absolutely no ownership care here. The breakfast, if you could call it that, was an absolute joke. There were so few selections, which were of poor garbage quality, that we had to eat out every morning, even though we chose this location because it’s supposedly included breakfast. This is one of the worst hotel stays I’ve ever had. Overall filthy, not a safe neighborhood, and noisy with screaming neighbors in the room next-door to us for several hours.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jaquandra

Stayed 1 night in Nov 2025

10/10 Excellent

Chris, richmond

Liked: Cleanliness
Good
Stayed 1 night in Nov 2025

10/10 Excellent

Adrian

Traveled with group
Liked: Cleanliness, staff & service, amenities
Clean
Stayed 2 nights in Oct 2025

2/10 Terrible

Diane

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

STAY AWAY AT ALL COSTS!

This property is a health hazard to all who stay here. The first arriving member of our party was given a room where the smoke detector had been removed, mold was all over the bathroom ceiling, semen stains on the floor, torn curtains, the television wasn't mounted, it merely rested against the wall, and the microwave was filthy (see pictures below). Given this is only the mold you can see...I'll leave it up to you as to whether you believe there may be mold you can't see. HOTELS.COM YOU SHOULD BE ASHAMED FOR ALLOWING YOUR CUSTOMERS TO BE PLACED IN SUCH FILTH AND THEN DECLARING THE CUSTOMER DOESN'T DESERVE A REFUND WHEN THE HOTEL IS IN SUCH DISREPAIR!
Smoke alarm in room has been destroyed
Black mold on bathroom ceiling
Stains on the carpet. I don't want to know what it is
Torn curtains
Stayed 1 night in Oct 2025

2/10 Terrible

stanley

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is dirty dirty dirty. Would not recommend it to anyone.
Stayed 1 night in Oct 2025

2/10 Terrible

Jordan

Stayed 3 nights in Oct 2025

4/10 Poor

Jneva

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like mildew. The walls were dirty and the breakfast was very limited and few options.
Stayed 2 nights in Oct 2025

2/10 Terrible

Diane

Stayed 1 night in Oct 2025

2/10 Terrible

Jordan

Disliked: Cleanliness, staff & service, property conditions & facilities
The room doors did not lock and I saw beetles crawling on the walls. When I ask for a refund to cancel the manager said no!
Stayed 2 nights in Oct 2025

10/10 Excellent

Christopher

Stayed 2 nights in Oct 2025

2/10 Terrible

Jessica

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The first room did not have great lighting. The room was dirty. Then the second room had bugs like cockroaches.
Stayed 1 night in Oct 2025

10/10 Excellent

Tomonique

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Oct 2025

8/10 Good

Camryn

Stayed 1 night in Sep 2025

2/10 Terrible

Ashley

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible Hotel

Once I arrived with my children and we entered the room we found several beer cans under the bed . The room was dirty and hair was inside the bed . When I went to the front desk to ask for another room and showed photos the front desk server told me there wasn’t anything he could do he was there alone . The room smelled of animal urine and mold was on the ceiling of the restroom
Stayed 2 nights in Oct 2025

6/10 Okay

Willie

Stayed 1 night in Oct 2025

10/10 Excellent

Aaron

Stayed 2 nights in Sep 2025

2/10 Terrible

Penny

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After being assigned 3 different rooms, we checked out early because of the filth and bugs.
Stayed 3 nights in Sep 2025

4/10 Poor

Mikaila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hallways smelled of smoke. Our first room did not have a working door key and we requested a new room. Torn curtains. Kids screaming down the halls. Peeling wallpaper and mold along the ceiling. Quality was not part of this Quality inn. We knew going in that this was no 5 star but this was a rough night.
Stayed 1 night in Sep 2025

2/10 Terrible

Ray

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Taurus D

Bad smell odor
Stayed 2 nights in Sep 2025

6/10 Okay

Jennifer

Traveled with group
Liked: Staff & service
Disliked: Cleanliness

Just ok

Bare bones. Just an ok stay. Needs updating.
Stayed 1 night in Sep 2025

2/10 Terrible

Edwina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

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