Homewood Suites Chester3.0 out of 5.0
Recent guest reviews
They lost my Original reservation and Hilton central reservation as well as Holly at the desk were extremely unhelpful.Nikki asst.manager at the hotel had to rescue my stay.Holly at the front desk needs some serious training in hotel hospitality she is unhelpful and not patient also rude. Central reservation personnel were useless as they barely speak english never identified the problem of cancelled reservation by the hotel as modification to the reservation never got communicated to the hotel so entire reservation was cancelled by the hotel.When calls to central reservation go to Manila it is very frustrating to deal with reps who barely speak english.We had to make a new reservation using different account and smaller room as all other rooms were sold out.It ruined my weekend.
Loved our stay here, great breakfast, clean room, nice staff, right off the highway, and had room big enough to fit family of 7 in two beds and one sofa bed. Next time will put smaller kids on sofa bed so adults don't have to lay on the hard part where it lays on top of the couch they are smaller and can lay below it. Needs longer pool hours closed at 10, got in late by time done with dinner already closed.
Services are terrible and show an attitude. Lighting fixture, telephone were not working and the towel was dropped into toilet. Ask to fix the lighting fixture, they said they can't because the technician was not available at the time for more than days.
Hotel has gone down hill! I have stayed here in the past and no issues. I have in my profile on the Hilton app for a low floor and a non-smoking room. When I made my reservation, not noticing that they made it for the highest floor which is a smoking floor, all rooms are smoking rooms. In 2 days I have used a bottle of Febreze, 2 glade solid air fresheners and a candle and the room still smells like an ashtray. The A/C will not cool the room, I was told that it has a governor on it and will not go below 70 degrees, the reason is that customers turn the t-stat too low and freezes the system, room is still hot. In my opinion, do not stay in this property!!
Thank u for all your service the only thing that worried me a little bit was that the blankets felt so dusty and gave me itching . And the pool was so hot that I couldn't be sitting in there for a long time because it was hard to breath fresh air
Terrible food room bed ac refrigerator I'm very disappointed about this stay staff is nice but accommodations suck offering a few beers doesn't help the quality of the stay y'all really need to look into your maintenance of the rooms my shower shouldn't almost over flow!!!
The front desk service was great, Our room was clean and comfortable. Lobby was clean and large, Breakfast staff was constantly replenishing and had breakfast set out early so we could grab something on our way out to an early tournament.
Check-in was delayed because they had a full house the night before. They couldn't give a time estimate as to when my room would be ready. AC was marginal, slept under sheets... it was hot outside but it is always hot in Richmond in the summer, complained but got no satisfaction, Breakfast was horrible, don't know what the so-called sausage links were made of but it tasted like a piece of leather.
This is a clean hotel. The staff is wonderful. We have stayed a few times and will stay here again. We ate breakfast three mornings and the offerings were different each day, cooked perfectly and tasty. The rooms were clean and comfortable.
I was driving for 13 hours, so it was awesome to have a Jacuzzi in the room to relax. The room was clean and the bed was comfortable. The kitchen closes early on the week but there are restaurants nearby.
- Free hot/cold buffet breakfast
- Free WiFi and wired Internet in public areas
- Free parking
- Indoor pool
Located within a leisurely stroll of Parker's Battery Park, Homewood Suites Chester is within a 10-minute drive of Swift Creek Mill Theatre. This 3-star hotel welcomes guests with 118 rooms and conveniences like an indoor pool, free self parking, and a fitness center. It's also near Henricus Historical Park and Dutch Gap Conservation Area.
Start your day off right with a free hot/cold buffet breakfast offered each morning. For a nice break, mingle with other guests at the free manager's reception.
The 118 air-conditioned rooms feature kitchens with refrigerators and microwaves. For entertainment, guests can enjoy cable TV. Bathrooms have hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and free weekday newspapers.
At Homewood Suites Chester, guests enjoy features like an indoor pool, a fitness center, and a spa tub. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 360 reviews