Have stayed at this hotel once or twice a year for 10 years, but no more. Bathroom sink spewed rusty water that took almost 5 minutes to clear. Desk clerk said facility had been working on water system but it was supposed to be fixed. I bought bottled water to drink during our stay. Was disappointed in the room furniture, one chair and an uncomfortable plastic couch to sit on. One of the exterior windows would not close all the way and the screen outside it was ripped off at the bottom. The room was too cold and the a/c could not be adjusted. We finally just turned it off. It was nice to see that they finally had coffee available in the morning; however, it was very, very weak. Very disappointed in our stay.
staff very friendly, location is convenient but for the price the rooms are extremely tired looking, furniture looks cheap and old
We arrived to the property after long hours of drive, check in process was quick and smooth but as soon as we enter the our room we notice that the room was used and not cleaned, immediately went down to the front desk and notified the supervisor but he told us that they didn’t have any other room available for us and not housekeeping in house to clean the room….. really????? a full house hotel and not housekeeping? We end up booking a room in another hotel in the area. Not a good experience.
EVERYTHING
I’ve stayed at other Country Inn properties and never had any complaints but this stay, the desk had not been cleaned as there was something sticky spilled on it and you could see the cup rings still there. The curtains were ripped, the bathtub had someone else’s hair in it and lots of it, not just a few. It was loud in the hall and in the middle of the night someone was knocking on my door, which I did not answer as I was alone this stay. The carpet was dirty, the stains were visible. I will no longer stay at a Country Inn and take the chance of wasting my money, and I have never left a bad review anywhere I’ve stayed.
I stayed a week. It was ok, I had to ask for towels everyday and had to wait a few times which was annoying!
Terrible. The smell in the room is nauseating. Carpets are filthy and sticky in the rooms. Stains are everywhere including carpet, chairs, sheets. Rooms and hotel need a serious renovation. The price to stay here does not reflect the quality.
The desk staff was exceptionally helpful
Check in was easy with friendly staff but was informed the elevator was broken and our room was on 3rd floor but other than that nice stay.
I wa there 3 nighys and did not see house keeping once. The breakfast was very sparse.
The smell of marijuana in this hotel was overwhelming. One particular night the smell was so strong it woke me up at 3am. The pool and hot tub had been drained and appeared to be under repair. Room cleaning service is not available until after you check out but you can get extra towels at the front desk.
We should have been informed prior to booking that the pool had been drained.
Elevators were out if order, breakfast provided was a apple, danish and water. I had to
Due to limitations caused by COVID-19, we did not use the "amenities". The room was comfortable, we were provided a little bag of breakfast to go with a bottle of water, and although a quick one night stop, was pleasant.
Loved the cleanliness of the room and the hotness of the shower water.
Terrible hotel: not clean; hard to get wifi to work. Terrible staff attitude: staff that's unfriendly, uncaring, and very rude.
I understand that certain hotel amenities are no longer available but it's staffs responsibility to explain that to customers in apologetic ways. In this hotel, staff did not mention things not available until I ask about the gym. She replied no gym, no breakfast, no room service, no pool. I mentioned that was still advertised on hotel website. She replied I just told you we're not offering them. I asked if I can cancel my reservation. She replied you have to do it through your booking site and make sure you check out before noon and also let us know or else you'll be charged. She then said, I need a credit card for incidentals. Also, I added 2 more nights because I did not want to check out and recheck in another hotel since I work at a hospital from 7p to 7a. The same lady told me that since I added 2 more nights it's okay to stay in the same room and that will be reflected in their system. Another lady woke me up twice on my initial checkout date and each time informed me that I needed to check out at noon that day. First time I explained that I added 2 more nights. She came back a second time and stated that computer is still showing that I needed to check out. I was furious at this time but kept my composure. Also I was unable to log onto to wifi; called operator and was told to call a certain 800 number. Explained that I already tried but unsuccessful; she said that's only solution she knows. Terrible staff; attitudes were unwelcoming, uncaring, and frankly very rude.
Located 1.1 mi (1.7 km) from Parker's Battery Park, Country Inn & Suites by Radisson, Chester, VA is within a 10-minute drive of Swift Creek Mill Theatre. This 3-star hotel welcomes guests with 65 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking.
For your convenience, a buffet breakfast is served for a fee each morning from 8:00 AM to 10:00 AM.
The 65 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Free newspapers, free local calls, and safes are also available.
At Country Inn & Suites by Radisson, Chester, VA, guests enjoy an indoor pool, a gym, and free WiFi in public areas. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables and dry cleaning/laundry. Additional amenities include a business center, coffee/tea in a common area, and a library.
Have stayed at this hotel once or twice a year for 10 years, but no more. Bathroom sink spewed rusty water that took almost 5 minutes to clear. Desk clerk said facility had been working on water system but it was supposed to be fixed. I bought bottled water to drink during our stay. Was disappointed in the room furniture, one chair and an uncomfortable plastic couch to sit on. One of the exterior windows would not close all the way and the screen outside it was ripped off at the bottom. The room was too cold and the a/c could not be adjusted. We finally just turned it off. It was nice to see that they finally had coffee available in the morning; however, it was very, very weak. Very disappointed in our stay.
staff very friendly, location is convenient but for the price the rooms are extremely tired looking, furniture looks cheap and old
We arrived to the property after long hours of drive, check in process was quick and smooth but as soon as we enter the our room we notice that the room was used and not cleaned, immediately went down to the front desk and notified the supervisor but he told us that they didn’t have any other room available for us and not housekeeping in house to clean the room….. really????? a full house hotel and not housekeeping? We end up booking a room in another hotel in the area. Not a good experience.
EVERYTHING
I’ve stayed at other Country Inn properties and never had any complaints but this stay, the desk had not been cleaned as there was something sticky spilled on it and you could see the cup rings still there. The curtains were ripped, the bathtub had someone else’s hair in it and lots of it, not just a few. It was loud in the hall and in the middle of the night someone was knocking on my door, which I did not answer as I was alone this stay. The carpet was dirty, the stains were visible. I will no longer stay at a Country Inn and take the chance of wasting my money, and I have never left a bad review anywhere I’ve stayed.
I stayed a week. It was ok, I had to ask for towels everyday and had to wait a few times which was annoying!
Terrible. The smell in the room is nauseating. Carpets are filthy and sticky in the rooms. Stains are everywhere including carpet, chairs, sheets. Rooms and hotel need a serious renovation. The price to stay here does not reflect the quality.
The desk staff was exceptionally helpful
Check in was easy with friendly staff but was informed the elevator was broken and our room was on 3rd floor but other than that nice stay.
Thank you for taking the time to review your stay with us. We apologize for the inconvenience of the elevator, we appreciate your understanding. We hope to see you again soon.
Thank you for rating your stay with us.