Skip to main content
Beginning of main content

Extended Stay America - North Chesterfield - Arboretum

2.5 out of 5.0

Recent guest reviews

It was nice to stay at a hotel that welcomed our dog, but I had no idea what that really meant. We spent two nights in the hotel. The room was fairly clean and the staff was average. The hotel did not smell clean. A dog defacated in the hallway of the second floor. We noticed it at night. The next morning, we saw that someone placed a trash can over it, but it had still not been cleaned up. At one point, a boxer (dog) was trotting merrily down the hallway, with no human attached. Our stay was very disappointing, yet at $90 a night, plus the $25 pet fee, it was very pricey. Oh, and the breakfast was almost non-existent. We will not return to this hotel and do not recommend it. It, however, was better than sleeping outside in the cold.

The staff was completely unable to answer questions and rarely at the desk if you needed anything. I tried to get clean towels and they were out of them. The room was dirty. There was actually a piece of trash on the floor when I checked in.

It was nice and staff were very pleasant to me and my family .

This was one of the worst hotels I have ever stayed in. Very dirty and very smelly.i do not recommend staying here at all.

The hotel is very outdated, the area is great, alot of restaurants and things to do

It does the job but needs updating and wasn't very clean. They do accept dogs though

The room, we were booked into, did not match the room we saw online, when we clicked on the "view room" line. We had to upgrade to the room we thought we were getting. The layout of the room was good. However, the room was not clean. It was obvious that it had not been vacuumed in quite some time. The kitchen countertops were not clean and the refrigerator had slop on the inside of the door shelves. We wiped everything with hand wipes to clean them. The table, desktop and dresser tops had sticky residues on them also which we also wiped clean. The bathroom floor was very dirty. There was dirt and hair of various kinds on the floor. It would be a CSI's dream come true.

nice hotel, friendly staff, clean room, good value for the money spent.

Hotel was a great value for price. Great safe location. Not too many amenities but comfortable and more than adequate for overnight stay. Kitchen in room is great for extended stays.

We loved the location staff and amenities however the cleanliness def left something to be desired. To be fair I didn't give the staff an oppurtunity to fix it bc the idea ofswitching rooms or waiting for the maid service (whom I had developed trust issues with obviously) ddidn't appeal to me. If they left this room gross the rest were prob just as bad so we cleaned it ourselves and made the best of it. I would not stay here again or recommend.

The room did not have any live bed bugs but there were dead bed bugs between the headboard and matteress. A live silverfish looking but got me started looking.

The room was adequate and clean. The hall way to the room was not that clean and had some odor.

The overall stay was nice, just an over night stay so nothing special but there wasn't anything to complain about.

Well, they assigned me two rooms. The first one, someone was still in it. The second one, someone was still in it. Then they upgraded me to a deluxe room my key would'nt work three times. Once they got my key to work, it was alright. It was comfortable but, there were alot of hassels. I traveled a long way from roanoke to midlothian and was tired. The best thing about the whole trip was my date and dinner.

This was a good deal for the price. No frills, but nice. Very quiet, aside from a few dogs barking every once in a while. Very friendly staff. Not the most comfortable bed and pillow, but certainly did the trick.

I only stayed for 1 night but I enjoyed it. the room was clean and the staff was very pleasant.

Overall it was a great place to come back to after a long day of fun with family. It was comfortable and I absolutely love having the kitchen in our room. I was thankful for the ice cubes that were already made, great touch! It would have been nice to have dish soap and new towels each day. It would have also been much better if the empty room next to ours didn't have an alarm clock that went off in the wee hours of the morning until the early afternoon. I also had a hard time checking out because no one was on duty at the front desk. These are little things, but overall it was very nice. Thank you.

Two night stay planned and paid for. Could not make first night. Tried to call hotel to let know...desk was closed...when arrived for second night room paid for was not availabe. Told $75 no show fee applied by [...]and room cancelled. Got diff type room and person at desk worked with me...she did a good job...no shampoo in room.

It's Family Weekend at the school. The room smelled of smoke, the carpets has burn holes in several places, the sink and counter were stained with nicotine, the halls were noisy with sounds emanating from other rooms. Not a very pleasant experience, the staff could not have cared less, a waste of money. We woke up the next morning (having the window opened all night for fresh air, our clothes smelled of smoke, our eyes were watery. NEVER AGAIN.

This was a great experience. Great Staff. The location for us was great. Restaurants and shopping within walking distance. Easy access to the interstate highways and historical districts in the Richmond area. We liked the fact that we didn't have to go our to eat. Haing a normal size refrigerator was particularly helpful as the reason for our stay was a family reunion and we needed the extra space for food. We also enjoyed the comfort of the room. It wasn't the normal bed and tv place. We could actually be comfortable and excape from the family. Even though this hotel is located in a very busy area, it is a beautiful place with trees all around. Even if you only are staying a day or two, this place is great. Of course it is set up for long term stay, it just doesn't make any difference. I'd recommend this hotel to everyone.

241 Arboretum Pl Richmond VA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Laundry facilities

Located within 2 miles (3 km) of Putt-Putt Fun Center, Extended Stay America - North Chesterfield - Arboretum places you within a few miles (5 km) of Chesterfield Towne Center. The 123 rooms at this aparthotel include kitchens and refrigerators and guests can enjoy free breakfast. Virginia Museum of Fine Arts is also within a 15-minute drive of this Richmond aparthotel.


Dining

Free continental breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

The 123 air-conditioned apartments feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.


Property features

Renovated in 2017, Extended Stay America - North Chesterfield - Arboretum offers free WiFi in public areas, coffee in a common area, and laundry facilities. Front-desk staff can help secure valuables, and provide local restaurant recommendations. Additional amenities include barbecue grills and a picnic area.

Room options

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Deluxe Studio, 1 King Bed with Sofa bed, Smoking

King 1 | Sleeps 4

Studio, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Studio, 2 Queen Beds, Smoking

Queen 2 | Sleeps 4

Guest reviews for Extended Stay America - North Chesterfield - Arboretum

Everyone (1) Business (5) Couples (7) Family (4) Other (2) Friends (1)
1

disgusted

Everyone

It was nice to stay at a hotel that welcomed our dog, but I had no idea what that really meant. We spent two nights in the hotel. The room was fairly clean and the staff was average. The hotel did not smell clean. A dog defacated in the hallway of the second floor. We noticed it at night. The next morning, we saw that someone placed a trash can over it, but it had still not been cleaned up. At one point, a boxer (dog) was trotting merrily down the hallway, with no human attached. Our stay was very disappointing, yet at $90 a night, plus the $25 pet fee, it was very pricey. Oh, and the breakfast was almost non-existent. We will not return to this hotel and do not recommend it. It, however, was better than sleeping outside in the cold.

By on Apr 10, 2016

2

terribly dirty!

Singles

The staff was completely unable to answer questions and rarely at the desk if you needed anything. I tried to get clean towels and they were out of them. The room was dirty. There was actually a piece of trash on the floor when I checked in.

By on Nov 11, 2015

5

awesome get away

Families

It was nice and staff were very pleasant to me and my family .

By on Sep 7, 2015

1

work trip

BusinessTravelers

This was one of the worst hotels I have ever stayed in. Very dirty and very smelly.i do not recommend staying here at all.

By on Jun 23, 2015

3

weekend away

Couples

The hotel is very outdated, the area is great, alot of restaurants and things to do

By on May 31, 2015

3

very basic and outdated

BusinessTravelers

It does the job but needs updating and wasn't very clean. They do accept dogs though

By on Apr 6, 2015

2

very disappointing room

Families

The room, we were booked into, did not match the room we saw online, when we clicked on the "view room" line. We had to upgrade to the room we thought we were getting. The layout of the room was good. However, the room was not clean. It was obvious that it had not been vacuumed in quite some time. The kitchen countertops were not clean and the refrigerator had slop on the inside of the door shelves. We wiped everything with hand wipes to clean them. The table, desktop and dresser tops had sticky residues on them also which we also wiped clean. The bathroom floor was very dirty. There was dirt and hair of various kinds on the floor. It would be a CSI's dream come true.

By on Jan 5, 2015

3

convenient

Couples

nice hotel, friendly staff, clean room, good value for the money spent.

By on Nov 6, 2014

4

business stay

BusinessTravelers

Hotel was a great value for price. Great safe location. Not too many amenities but comfortable and more than adequate for overnight stay. Kitchen in room is great for extended stays.

By on Aug 22, 2014

2

great staff. very helpful

Families

We loved the location staff and amenities however the cleanliness def left something to be desired. To be fair I didn't give the staff an oppurtunity to fix it bc the idea ofswitching rooms or waiting for the maid service (whom I had developed trust issues with obviously) ddidn't appeal to me. If they left this room gross the rest were prob just as bad so we cleaned it ourselves and made the best of it. I would not stay here again or recommend.

By on May 28, 2013