Nice clean rooms. I like their 2pm check in instead of 3pm, and it's conveniently located to our target destination.
There was nothing I liked about the property. The bed was horrible, literally had a sunken hole in the center of the mattress. My daughter found multiple needles on the floor and we had a drunk beating on our door at 1 am telling us to let him in ( he was staying in the room next to us). The carpet had so many stains in it, one of which I wouldn't be surprised if it is a blood stain.
Brentwood Inn & Suites is located within a few miles (5 km) of Henrico Sports & Events Center and The Crossings Golf Club. The 45 rooms at this motel include refrigerators, microwaves, and TVs.
TVs come with cable channels, and free WiFi keeps guests connected. Refrigerators, microwaves, and free local calls are also standard.
At Brentwood Inn & Suites, guests have access to coffee in a common area, laundry facilities, and a vending machine. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations.
Nice clean rooms. I like their 2pm check in instead of 3pm, and it's conveniently located to our target destination.
There was nothing I liked about the property. The bed was horrible, literally had a sunken hole in the center of the mattress. My daughter found multiple needles on the floor and we had a drunk beating on our door at 1 am telling us to let him in ( he was staying in the room next to us). The carpet had so many stains in it, one of which I wouldn't be surprised if it is a blood stain.
Dear Jaime Thank you so much for taking the time to give us your candid feedback on our property. We are extremely sorry for the negative experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues. We hope that you will visit us again the next time you are in the area.Sincerely,Hotel Manager
Dear Jeannie,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager.