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Recent guest reviews

clean, close to AMON PARK , BREAKFAST TOO EXPENSIVE they said that they don't had hot chocolate for breakfast that it is only for dinner omg

The hotel is well kept and right on the water. Lovely spot. However, I was awoken at 4:00 am because come to find out the laundry room was above our heads. It sounded like someone was drilling. I called the front desk but the noise continued throughout the night. In addition, we changed rooms, but no one cleaned it,

Nice hotel! From the outside I was worried but when we walked in I was surprised to see it was clean and bright.

Proerty was in a grrat locationnoff the water. Nice clean reasruaunt.

Remodel looks great - place feels very updated. Breakfast was the biggest painpoint. No communication between front desk and restaurant for who paid for breakfast with their stay. Service was painfully slow. Waitress kept trying to make conversation but was awkward and she wasn't picking up that we didn't want to talk. Not many options, especially for kids. Would have liked to seen some basics like a bagel, french toast or biscuits and gravy. Tea options aren't that great either. Earl Gray can't be your only black tea option.

The heat was set to 65F and could not be adjusted. The desk said that the entire property was set to 65F. This made for a cool night and shower in the morning. After the first night I checked with the front desk and they moved me to another room and the heat worked. The first front desk clerk had incorrect information. I had breakfast at the restaurant and it was good the second morning.

This was a fun hotel, it's designed in a U shape for the most part which makes the rooms a little wonky as well. It makes for a fun design. The room was clean, no bathroom fan which is awkward, and the patio with the room was great but not clean. (Hello spiders and bird poo!) We did not interact with the staff other than check in/out but they were friendly. The parking was easy and plentiful. The pool is nice but was not clean, my daughter spent 20 minutes walking around the pool with the net to try and get all the many bugs out, but not sure you can expect better when you're right next to the river with all the bugs.

Great place to stay!

Room options

Standard Room

1 Twin Bed | Sleeps 2

Suite, 1 King Bed (Additional Living Area)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible (Accessible Tub)

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Courtyard View

2 Queen Beds | Sleeps 4

Guest reviews for Holiday Inn Richland on the River, an IHG Hotel

Everyone (4) Couples (1) Family (4)
4
Everyone

By on Feb 24, 2023

5
Family

clean, close to AMON PARK , BREAKFAST TOO EXPENSIVE they said that they don't had hot chocolate for breakfast that it is only for dinner omg

By on Aug 5, 2022

Review comment responded on Aug 15, 2022

Dear Traveler, At Holiday Inn we appreciate the feedback and will most certainly share this with our staff. As for the hot chocolate we will look into this immediately and appreciate it. We hope to see you again in the future

3
Family

The hotel is well kept and right on the water. Lovely spot. However, I was awoken at 4:00 am because come to find out the laundry room was above our heads. It sounded like someone was drilling. I called the front desk but the noise continued throughout the night. In addition, we changed rooms, but no one cleaned it,

By on May 29, 2022

Review comment responded on Jun 20, 2022

Dear Traveler, Thank you for taking the time to provide feedback. We are truly sorry to hear about the situations encountered and are looking into this immediately. Once again thank you and we hope that you can give us another chance in the future

4
Everyone

By on May 26, 2022

5
Friends

Nice hotel! From the outside I was worried but when we walked in I was surprised to see it was clean and bright.

By , from Nampa on May 16, 2022

Review comment responded on May 29, 2022

Dear Traveler, Thank you for the feedback, we love that you gave us a chance and that we where able to show you how great of a property this is! We look forward to any future bookings you may have with us

4
Partner Couples

Proerty was in a grrat locationnoff the water. Nice clean reasruaunt.

By on Mar 5, 2022

Review comment responded on Mar 6, 2022

Thank you for the positive feedback we will make sure that our staff is aware, we appreciate it and look forward to any future stays you may have with us

4
Family with small children

Remodel looks great - place feels very updated. Breakfast was the biggest painpoint. No communication between front desk and restaurant for who paid for breakfast with their stay. Service was painfully slow. Waitress kept trying to make conversation but was awkward and she wasn't picking up that we didn't want to talk. Not many options, especially for kids. Would have liked to seen some basics like a bagel, french toast or biscuits and gravy. Tea options aren't that great either. Earl Gray can't be your only black tea option.

By on Nov 29, 2021

Review comment responded on Nov 29, 2021

Dear Traveler, Thank you for the feedback. We are very sorry about what was encountered and will work with all teams to ensure this is adressed. We hope to see you again in the future

3
Everyone

The heat was set to 65F and could not be adjusted. The desk said that the entire property was set to 65F. This made for a cool night and shower in the morning. After the first night I checked with the front desk and they moved me to another room and the heat worked. The first front desk clerk had incorrect information. I had breakfast at the restaurant and it was good the second morning.

By on Oct 29, 2021

Review comment responded on Oct 30, 2021

Dear Traveler, At Holiday Inn we are very sorry about the situation encountered and are working hard to resolve this matter. Thank you for letting us know

4
Family

This was a fun hotel, it's designed in a U shape for the most part which makes the rooms a little wonky as well. It makes for a fun design. The room was clean, no bathroom fan which is awkward, and the patio with the room was great but not clean. (Hello spiders and bird poo!) We did not interact with the staff other than check in/out but they were friendly. The parking was easy and plentiful. The pool is nice but was not clean, my daughter spent 20 minutes walking around the pool with the net to try and get all the many bugs out, but not sure you can expect better when you're right next to the river with all the bugs.

By on Aug 19, 2021

Review comment responded on Aug 19, 2021

Dear Traveler, We wanted to start off by saying thank you for the feedback! We love that you enjoyed our unique property along with our friendly front desk agents. We will make sure to converse with the department heads with situations encountered. We thank you for this feedback as it helps us understand if there are any areas we need to improve on. We hope to see you again in the future!

5
Everyone

By on Jun 10, 2021

Review comment responded on Jun 22, 2021

Thank you for the feedback, we love hearing that you enjoyed your stay and look forward to your next booking with us

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