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Residence Inn Reno

3.0 out of 5.0

Recent guest reviews

I came here for a trip in early October and I have stayed at many residence inns in the past. This place has big rooms, a good layout, and good ammenities. The rooms are looking a bit dated and could be cleaner. I had to change rooms once when I checked in due to these issues.

The staff here were nice when I asked for an upgrade. Unfortunately, they had no two bedroom rooms available so they could not upgrade us but she was nice about it when I asked. The room is decent for Residence inn but a little on the small side for a one bedroom. It was clean though and looked like the couches were newer. Kitchen also looked recently remodeled. We left too early for breakfast so I cannot comment on that but it looked like a typical Residence inn breakfast. My son forgot his toothbrush but the front desk gave us one and it was a real toothbrush not just a super cheapo.

we have been going to Natomis (Sacramento) CA Residence Inn for 6 or 7 years now. Change is part of life however, this visit the change was to the point that we may never return. There was no longer candy in the glass jar to welcome our grandchildren, the pool and Jacuzzi heater were not working with a notice saying there is no date as to when it will be fixed. Okay I get it things break. I will go on to the morning breakfast. Appears the front desk is operating this area now. There are no longer little milk containers for cereal or to drink, in a pitcher now. The soda fountain is gone so the only access to water is also in a pitcher shared with everyone's hands, there was no regular coffee at 9:30 and the trash cans were overflowing. This was Saturday Morning. Sunday at 9:15 there was no waffles, no bacon, no plates, no forks, no sweet rolls, no mixed fruit and had to wait for eggs. The clean up started at 9:40 and this complementary service is until 10:00 on weekends. Additional people walked in at 9:45 and saw mostly everything put away and got their coffee and left. Yes there was coffee. One additional item, is my husband enjoys a good cigar when we get to weather where he can have one outside and now this property is a smoke free zone. I know that will not bother most people though. At room charges of 189.00 and 199.00 the cost was okay as My remembrance of this Residence Inn has always been a good memory until now. Thank You

The room was fine once I found it. I arrived late due to late plane arrival and found parking to be very difficult. I finally found a place to park my car and headed to my room only to find that the buildings were not interconnected. This could have been mitigated if the desk clerk had advised me that I would need to walk around the pool to get to my room if I could not park at the nearest entrance. The desk clerk was not very clear on how I could get to a nearby restaurant pointing me inn the direction of the restaurant however there was no access in the direction he pointed. The breakfast was standard Residence fare

I stayed here for a few days over a wedding weekend and had a lovely time. The rooms were clean and the Air Conditioning worked very well (very hot weekend). The complementary breakfast was pretty good (mini waffle maker!). Actually, it was way better than I expected. The pool and hot tub were very welcome, and there was an exercise room I didn't get to. There's shopping and restaurants nearby for anything you need, with more being built. I split a suite and slept on the fold-out couch; it was alright, for a fold-out. The only issue we had was at check-in; the staff seemed a bit put out by us, like they were doing us a favor for checking in. The rest of the time the staff were friendly.

We spent one night before flying home. Very nice. Room HUGE. Large sofa. Happy hour. Nice breakfast. Great friendly staff very good value. Close to airport Did not know it was know it was more of a condo type hotel. Patio with bar b que area even dog friendly

Overall, our stay was a good one. We arrived late (by a whole day!) because of a flight cancellation and the desk staff was sympathetic, friendly, and mostly efficient. The room was neat and clean. The selection of cooking pans was a bit eclectic, but we didn't need to cook. Like most RIs I've stayed in, there is no ice when you arrive and the ice maker is slow and loud. We let it run all night the first night, dropping cubes every so often, and there was still very little ice in the morning. In the desert in summer, you need ice! After that, we let it run all day and turned it off overnight. An interesting energy-saving feature in the rooms: the A/C won't run unless a room key card is in a slot by the light switch, so theoretically the A/C won't run when you're out. And, when it does run, it's pretty loud! (Not unusual for hotels, though.) That noise could help cover the ice maker and the construction noise from outside but it turns off and on frequently. The hotel is configured such that the lobby, breakfast area, and other common areas are in a separate building from the guest rooms so you need to go outside, which is a little confusing at first. The housekeeping staff were all very friendly and helpful. One night, a loud party was going on across the hall, with people going in and out. When it wasn't quieting down after a while, we called the front desk. While we didn't see anyone come by, something must have been said because the noise stopped before long. Management could consider officially publishing a "quiet time" rule, which might help. Near the end of our stay, several kids baseball teams checked into the hotel and the halls and common areas of the hotel were full of running, yelling kids and their parents. The staff really earned their pay those days! When I got the bill on the last morning, I was surprised to see a much higher room rate than I reserved with. (Luckily, I had printed and brought my original reservation.) The desk clerk and manager decided this was because I "changed" my reservation due to the flight cancellation (I had called to say we wouldn't make it the first night) and the "mostly efficient" check-in staff should have told me. They didn't, but the management did refund the difference. We used the guest laundry, which allowed us to bring fewer clothes, but remember to bring supplies and quarters. The only not-so-bright spot was the hotel breakfast. For most of the days we were there, the breakfast buffet included a pot of white rice along with various food items and what appeared to be broth -- without any signs to indicate what was what. The eggs and breakfast meats were well labeled and kept well stocked (even when the baseball team was there!). They had most of what you'd expect but missing the standard pastries and kids cereals. My son deemed the granola and other cereals there "too healthy." (We got PopTarts from the grocery store!) On the whole, the RI Reno was a decent home away from home for our family vacation. Its location is good -- close to highways and convenient to the airport.

We rented this hotel based on pictures on the website.....specifically because there is "shown" an exercise bike in the fitness center....alas such bike did not exist. Be aware if you are looking for that you won't find it. Other than that the property was fine except the room did NOT cool down all night long. Good breakfast Great swimming pool.

Upon checking in, Reggie at the front desk was super friendly, acknowledged my rewards membership, and answered some questions about the local area. The exterior of the building was nice. But it went down from there. The carpet in the hallway and rooms is very old. Upon entering the hallway from the parking lot, there is an odor that I can't describe. The bedroom was very small and shouldn't be this way in this city. This is not San Francisco or Boston where land is a premium. The A/C was blasting in the living room so it was freezing there but not so in the bedroom. The pillows and bed were not comfortable. The dresser, TV, dining table, everything was just dated and desperately needed an upgrade. Weekday breakfast starts at 6:30. I went there at 7 AM and there was barely anything. Very disappointing. For $200+/night for a 1-bedroom suite, this property needs a serious upgrade or risk losing repeat guests.

This RI has been partially modernized - ie. the carpets, appliances, and couch are new. The rest is not. However, everything is in perfect condition and extremely clean. The service is excellent. We asked for a few things to be brought to the room by housekeeping - it was done quickly. We needed the AC tweaked a little and the maintenance person came up immediately. He then came back the next day to ask if the AC was ok - this was above the call of duty. Breakfast is put out at least an hour before the official start time. If the windows are open, I found the noise from the highway a little loud. However, if the windows are shut, one can;t hear anything. Between the level of service and the immaculate condition of this hotel, I rate it as top notch.

9845 Gateway Dr Reno NV

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Free airport shuttle

Located in Reno/Tahoe Airport, Residence Inn Reno is 2.8 mi (4.5 km) from Wolf Run Golf Club and within a 10-minute drive of Meadowood Mall. This 3-star hotel welcomes guests with 120 rooms and conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi. National Automobile Museum and Fleischmann Planetarium and Science Center are also within a 15-minute drive of this Reno hotel.


Dining

Start your day off right with a free hot/cold buffet breakfast offered each morning. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 120 air-conditioned accommodations feature kitchenettes and space to spread out with sitting areas. 27-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Sofa beds, coffee makers, and free weekday newspapers are other standard amenities.


Property features

At Residence Inn Reno, guests enjoy features like an outdoor pool, a 24-hour fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include an outdoor tennis court, free WiFi in public areas, and a meeting room.

Room options

Suite, 1 Bedroom

Queen 1 | Sleeps 3

Studio, 1 King Bed with Sofa bed

King 1 | Sleeps 3

Suite, 2 Bedrooms

Queen 2 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 192 reviews