I have stayed at this hotel three times now, with each trip lasting between two and four weeks. Needless to say, I’ve spent a lot of time here. My first two trips were great as far as the stay itself, besides the slight hiccup of them charging my personal credit card rather than billing my company for the stay despite them assuring me they would not and only needed my persona card on file for “incidentals.”
This most recent stay, however, has been pretty much a nightmare, and has disappointed me to the extent that I will not be back.
Upon check-in, I was greeted with a dirty room. There were fingerprints on the tv screen, crud on the kitchen counter, glass marks on the nightstand, and urine streaks down the front of the (outside of the) toilet, to name just a few things. I hate complaining so I very timidly requested that they please send someone to clean up the room. They sent someone who was very nice however he didn’t just clean it on his own, I had to continually point out each spot that needed cleaning (of which there were many) which made me feel uncomfortable as if I was bossing him around. It would’ve been preferable if he had just cleaned the entire room rather than the bits and parts that I had to point out to him. To make matters worse, the next day I realized that he hadn’t even cleaned the bathroom well as the floor still had dirt on it that wasn’t there upon checkin and there was still urine on the toilet. I had to call AGAIN to have someone clean. Even after all of this, it never felt like the room received a true deep clean but more of a “going over” to appease me. While everyone was kind about it and seemed like they were trying, the results were not good. At this point they offered to move me to another room and when I agreed and went into the room, I kid you not, it too was dirty. The bathroom was clearly not cleaned and the sink had food remnants in it. I ended up telling them I’d rather just stay in my original dirty room since that one had at least been somewhat cleaned upon my initial requests.
A few days later, a cleaning rag was left on the bathroom sink by housekeeping which was gross but no biggie—I just placed it on the floor and left it for them to retrieve the next day. A few days later, another rag was left behind, and this time it was left sitting on the dresser outside the bathroom. It was soaking wet and placed right up against an article of my clothing, leaving a huge spot on my shirt. I was less than pleased to imagine where that rag had been prior.
Finally, I did not receive the check-in gift of points that I should have despite asking about it two weeks into my trip and being assured they would add them right away.
I realize no one is perfect and I am happy to give them the benefit of the doubt, but at some point you just begin to feel the place is not being cleaned and cared for properly (despite it seeming to be a lot better for my last couple trips).
