Holiday Inn Reno-Sparks3.0 out of 5.0
Recent guest reviews
I arrived at the hotel around 4pm, and was immediately greeted by a very friendly Front Desk clerk. Whilst handing over my ID / payment cards, I enquired about the room that I’d been assigned - and was told that “based on my room preferences, I’d been allocated a top floor room in a quiet area”. So far so good! My Platinum status wasn’t acknowledged, and I wasn’t given the option of points or welcome drink (more on that later - but I didn’t query it at the time because points can sometimes take 2-3 days to show up). After handing me my keycard jacket, I started to walk towards the elevators. Upon opening the keycard jacket, the name written on there, and the points balance didn’t match mine. I went back to the Front Desk, as the last time that this happened (not in this hotel), people were given keys to my room and my property was disturbed. The clerk told me not to worry, and just scribbled the details out. Whilst it’s obviously an older hotel which could use a remodel, the room was clean upon arrival and the beds were comfortable. The only thing I would question, was whether the bathroom is an ideal location for the coffee brewer and why the (automated) air conditioner is set to blow air directly into the adjacent bed occupant’s face? We left the room around 09:30am the following day, and upon our return in the evening, we noticed that our room hadn’t been serviced. After speaking to the Front Desk clerk, somebody brought some replacement towels up (but left our used towels on the bathroom floor). However, they wouldn’t take the trash or replenish the toilet paper, so we had to make another call to the Front Desk. The hotel didn’t give me a printed receipt when I checked out, and said that it would be emailed to me (it wasn’t)- so I was unable to check that I wasn’t billed for somebody else’s charges (or vice versa) until I contacted IHG myself. I also asked them for the Hotel Manager’s email address and was given two different contacts. I emailed the first person (who reads / replies to some reviews on Trip Advisor) on January 29th, and 500 ‘Welcome Points’ were deposited into my IHG account on February 3rd - but I wasn’t extended the courtesy of a reply! The second person (who I emailed on February 6th) has also not replied to me. The Front Desk staff and comfortable beds are the only reason that I gave two stars.
The good: Clean rooms Friendly staff Nice fitness center Good parking Easy access. The not so good: Restaurant/bar is open erratically - no breakfast one morning because the servers didn't show up to work. Bar closed at 8pm one night because it was slow. Nothing in walking distance except Denny's and a Taco restaurant Zero perks for IHG Platinum Elite, Slow WiFi There are much better choices in the area.
in its heyday this probably was a great place but today it's a mere shadow of its former glory. I stay here on IHC reward points and we were put on the seventh floor. It's old and tired up there, popcorn ceiling, peeling paint, cracked sheet rock old bathrooms. Lots of unused space down on the main floor, I'm sure this was nicer 25 years ago. But you get what you pay for and if you need a place to sleep it would certainly fill the bill, as its clean and actually fairly comfortable.
Located in an industrial area, Nice and clean lobby. Great customer service. Rooms facing freeway was a little noisy. Bathroom and bedroom very clean. Nugget is close but not enough to walk. If you get a decent price its a good place to stay
I never even stayed here, but I tried booking a room online, when I clicked book room after putting in all the information, nothing happened. So I called them and was placed on hold for about ten minutes and then I was told to call back after twenty minutes. I waited an hour, called back, and was put on hold for another ten minutes. When they answered they said I should wait and call back in about an hour. I just want to cancel it if it went through and they can't even seem to tell me if I actually have a reservation or not.
Here are the Pros: The Ladies at the front desk were great The carpet in the hotel corridors and lobby all looked new There is a mini fridge and microwave in the room The bedding looks comfortable The Cons: It needs a facelift The furniture in the rooms looks like its from the 70’s It’s a basic hotel The TV’s in the rooms are older 32 inch LG models that are in 780 not 1040. The internet service is really bad,
Front desk very friendly .. cleaning staff was in point with my room and the facilities was nice and clean. They have a small work out room a business center and some rooms have microwave and fridge. The have a huge pool and a jacuzzi but coming in the month of September it was already closed.
If you are looking the for the Downtown Reno Casino experience do not stay here. But if you are visiting out of the Downtown Reno area Sparks is a good location. This place is right off Highway 80 not far from The Nugget. And that is why we chose this Hotel for the vicinity of our stay. This place is friendly, clean and easy to find with ample parking. The only glitch is we specifically chose this place because of their shuttle accommodations, but because of a snafu with the front desk we did not get to use the shuttle service but found out the shuttle was running but was too late we already paid an Uber to pick us up :(. It happens but pretty disappointed to spend extra money on transportation the Hotel advertises they have on site. Overall excellent stay, and we would come back.
We arrived past midnight hoping to find a room. The gentleman at the front desk made us feel welcomed, and he got us in to one of the last remaining rooms (in all of Reno, at that!). He gave us late checkout since we got in so late, and suggested the pool and told us when it would open in the morning. We really appreciated his hospitality! Hotel was clean, convenient, and quiet. Wifi seemed fine for us, and we found plugs for our devices easily. Also enjoyed the free HBO. Highly recommend!
We've stayed at Holiday-Inns before that have been okay, but this one wasn't. The carpet in the rooms is old and dirty. While I showered the water wouldn't drain and it took about 10 minutes for the water to completely drain after I finished. We gave up trying to use the Wi-Fi because it was so slow. But my biggest complaint is that there was no where to plug in electronics. We had a lamp that had two plug-ins on it, but they didn't work. I called the front desk and they said they would send someone up, but no one ever came. I would never stay here again.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Free airport shuttle
Holiday Inn Reno-Sparks is a short stroll from Sparks Marina Park and Sparks Heritage Museum. This 220-room, 3-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi. It's near the airport and also close to Victorian Square and Outlets at Legends Sparks.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, breakfast is available for a fee.
Holiday Inn Reno-Sparks's 220 air-conditioned rooms provide coffee makers, free newspapers, and free local calls. Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Ironing boards are also included.
Guests staying at Holiday Inn Reno-Sparks enjoy an outdoor pool, a fitness center, and a spa tub. There's free parking and a free airport shuttle. Helpful staff can provide dry cleaning/laundry services, luggage storage, and a safe deposit box at the front desk. Additional amenities include free WiFi in public areas, 4 meeting rooms, and a business center.
Reviews from Trip Advisor
47% of guests recommend this hotelTotal of 183 reviews