Holiday Inn Reno-Sparks3.0 out of 5.0
Recent guest reviews
Front desk very friendly .. cleaning staff was in point with my room and the facilities was nice and clean. They have a small work out room a business center and some rooms have microwave and fridge. The have a huge pool and a jacuzzi but coming in the month of September it was already closed.
If you are looking the for the Downtown Reno Casino experience do not stay here. But if you are visiting out of the Downtown Reno area Sparks is a good location. This place is right off Highway 80 not far from The Nugget. And that is why we chose this Hotel for the vicinity of our stay. This place is friendly, clean and easy to find with ample parking. The only glitch is we specifically chose this place because of their shuttle accommodations, but because of a snafu with the front desk we did not get to use the shuttle service but found out the shuttle was running but was too late we already paid an Uber to pick us up :(. It happens but pretty disappointed to spend extra money on transportation the Hotel advertises they have on site. Overall excellent stay, and we would come back.
We arrived past midnight hoping to find a room. The gentleman at the front desk made us feel welcomed, and he got us in to one of the last remaining rooms (in all of Reno, at that!). He gave us late checkout since we got in so late, and suggested the pool and told us when it would open in the morning. We really appreciated his hospitality! Hotel was clean, convenient, and quiet. Wifi seemed fine for us, and we found plugs for our devices easily. Also enjoyed the free HBO. Highly recommend!
We've stayed at Holiday-Inns before that have been okay, but this one wasn't. The carpet in the rooms is old and dirty. While I showered the water wouldn't drain and it took about 10 minutes for the water to completely drain after I finished. We gave up trying to use the Wi-Fi because it was so slow. But my biggest complaint is that there was no where to plug in electronics. We had a lamp that had two plug-ins on it, but they didn't work. I called the front desk and they said they would send someone up, but no one ever came. I would never stay here again.
The beds were comfy. The coffee maker was broken, the outlet in the bathroom was falling into the wall so it wouldn't hold a plug . It said they had room service for breakfast but no one would answer the phone. Felt outdated. For the money next time I would stay somewhere else.
Overall there is little to complain about other than the cost of the room and pet fees. The staff is professional and the rooms are clean. Breakfast is not included with the room fee but there is an in-house restaurant with average Nevada portions and costs. $10-$15.
Has free WIFI but is very bad. Issues every day with connecting on the 9th floor. For sure will try a lower floor next time to hoping for a better wifi experience. Free airport shuttle and pretty good breakfast
Stale smell in rooms and no fresh air. Scratched and damaged furniture. Poor wifi. Slow moving drain , plug broken, No breakfast. This hotel is going downhill. This hotel was not worth the price. Desk clerk was nice and took off tax for government exempt status.
Front desk very friendly and welcoming. Rooms clean but very very outdated. Curtains were torn, sheets threadbare. Carpet slightly soiled. Just not what you expect from a Holiday Inn. Suggest you stay elsewhere.
Room was clean and modern. Bed was comfortable. Staff were helpful and friendly. 24-hr shuttle to airport is available. It is available to take you to a couple casinos like the Nugget. Fitness center had 1 treadmill, 1 elliptical, and 1 stationary bike of average quality. Ten minute drive to the airport. Would stay here again.
Reviews from Trip Advisor
47% of guests recommend this hotelTotal of 177 reviews