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Atlantis Casino Resort Spa Featuring Concierge Hotel Tower

4.0 out of 5.0

Recent guest reviews

Reno is a quick two hr. trip away for us, so it is a good get away place. The hotel is clean, and brunch at the buffet was good, and our shared entrée at the Manhattan deli was good.

My one complaint would be that my wheelchair accessible room was at the very end of the hallway. There is a reason I get the close parking space. There is a reason I do better with a shower without a tub. Making me walk farther to get to this room felt mean. I know that short of remodeling the hotel nothing can be done about this, but please keep it in mind for in the future. Thanks!!

nice hotel, large hotel and casino. great food and lots of fun.

Different types of long women's hair everywhere in the room! Covering the bathroom floor and the bedroom floor. Crusty towel behind one curtain, rechargeable AA & AAA charger behind the other curtain. Room was not cleaned, and was not the package that I ordered. Would never stay there again!!

Horrible staff not knowledgeable of how to treat a disabled person with a service animal. Rude and unprofessional.

Can't sleep coz there's a lot of bed bugs. Need to maintain by cleaning the whole bed and be sure to change the bed sheet. Just stay only for 1 night with the bed bugs? Whattt a messss..

We had a wonderful vacation at your hotel and visiting family. The only thing I would change or add would be your slot machines, not enough and not a very big variety of slot machines ! We will come back in a few months.

Entering this hotel and while it was a bit confusing to find the registration desk, I was greeted by a very friendly front desk staff who was helpful and sweet. The room was also very nice with a comfortable bed. I was well rested.

We had a great time and very nice and comfortable room at the Atlantis Hotel. I had mediocre experience last year which was odd since staying at Atlantis seems to always be a great experience. The last two times i have stayed here have restored my faith back to what i have expected from Atlantis. Check in was fast and easy. No lines or waiting, friendly check in attendant that answered all of my questions. I believe i was put in the luxury tower in which they do have refrigerators in their rooms, the basic rooms do not. Although take note they can be accommodating if you request one. Comfy beds, and pillows, nice big TV, and Wifi as should be expected. Great shower, as i like a shower with great pressure. The rooms are good size, not huge, but of course they have other room size options. This tower uses the cool elevators that you can see through and see all of downtown Reno, nice views in the Evening and night. We did dine at the Atlantis steakhouse, and as always delivered a great meal. Everyone at the steakhouse was very attentive, friendly and fun. The medium rare filet mignon, with prawns and swordfish was excellent, the swordfish however seemed a bit too over seasoned and over coked. The filet thought was very good, as well as the pear salad, and both raw and oysters Rockefeller. These last two experiences have renewed my interest to come back and keep coming back to stay here at the Atlantis. Great dining options, nice rooms and great staff I will be back.

I would stay there again ,the staff was excellent

I enjoyed myself and had a fantastic stay. It was very relaxing.

Jackie in bell service excellent, helpful and courteous

Surprisingly quiet and comfortable. You get the feeling you are not part of a big casino.

Unlike most folks, we didn't come to gamble we used Atlantis on our recent house hunting trip to Reno... the beds were very comfortable, the rooms were nice and clean... the waiters and waitresses in the restaurants gave prompt service. The Steakhouse was fabulous! We used valet each day, and we did not have to wait long for the valet to come back with our car... all in all it was a very good stay. I would not hesitate to stay there again.

Perfect in every way. Love Bistro Napa. Great staff, food drink specials.

No response from Atlantis management. I survived and had a great time. But at least Senior management could have shown some sympathy for my plight. Java was good fresh oj and ok coffee, fresh fruit

Great location. About $10 uber ride to Reno strip and easy drive to Lake Taho.

Very nice stay had no problems, except someone was smoking on the non-smoking floor. Other than that it was a great place to stay safe, fun with a lot to do.

The rooms are always clean and comfortable. Check in staff was friendly and helpful.

The room temperature was unbearable, the termastat didn't work and I literally almost melted alive even with it being 20 degrees outside. The down comforter hidden between two freshly new sheets were old and the filling was clumped together. The room was dated and I could feel the mattress springs... I probably would've had a better experience at motel 6..

Room options

Bar Suite

King 1 | Sleeps 4

Atlantis Tower, King Bed

King 1 | Sleeps 2

Luxury Tower, King Bed

King 1 | Sleeps 2

Luxury Tower, 2 Queen Beds

Queen 2 | Sleeps 4

Guest reviews for Atlantis Casino Resort Spa Featuring Concierge Hotel Tower

Everyone (48) Business (87) Couples (169) Family (93) Other (46) Friends (39)
4

just a night away

Everyone

Reno is a quick two hr. trip away for us, so it is a good get away place. The hotel is clean, and brunch at the buffet was good, and our shared entrée at the Manhattan deli was good.

By , from california on Sep 23, 2017

5

it was close to the training i needed to attend.

Everyone

My one complaint would be that my wheelchair accessible room was at the very end of the hallway. There is a reason I get the close parking space. There is a reason I do better with a shower without a tub. Making me walk farther to get to this room felt mean. I know that short of remodeling the hotel nothing can be done about this, but please keep it in mind for in the future. Thanks!!

By , from Elko, NV on Sep 5, 2017

5
Everyone

nice hotel, large hotel and casino. great food and lots of fun.

By , from salem or. on Aug 30, 2017

1

dirty room!

Everyone

Different types of long women's hair everywhere in the room! Covering the bathroom floor and the bedroom floor. Crusty towel behind one curtain, rechargeable AA & AAA charger behind the other curtain. Room was not cleaned, and was not the package that I ordered. Would never stay there again!!

By on Aug 24, 2017

2

horrible staff

Everyone

Horrible staff not knowledgeable of how to treat a disabled person with a service animal. Rude and unprofessional.

By , from california on Aug 23, 2017

3

not comfortable

Everyone

Can't sleep coz there's a lot of bed bugs. Need to maintain by cleaning the whole bed and be sure to change the bed sheet. Just stay only for 1 night with the bed bugs? Whattt a messss..

By , from daly city on Aug 23, 2017

5
Everyone

We had a wonderful vacation at your hotel and visiting family. The only thing I would change or add would be your slot machines, not enough and not a very big variety of slot machines ! We will come back in a few months.

By , from Arlington, Texas on Aug 23, 2017

5

reception was great

Everyone

Entering this hotel and while it was a bit confusing to find the registration desk, I was greeted by a very friendly front desk staff who was helpful and sweet. The room was also very nice with a comfortable bed. I was well rested.

By on Aug 17, 2017

5

much better

Everyone

We had a great time and very nice and comfortable room at the Atlantis Hotel. I had mediocre experience last year which was odd since staying at Atlantis seems to always be a great experience. The last two times i have stayed here have restored my faith back to what i have expected from Atlantis. Check in was fast and easy. No lines or waiting, friendly check in attendant that answered all of my questions. I believe i was put in the luxury tower in which they do have refrigerators in their rooms, the basic rooms do not. Although take note they can be accommodating if you request one. Comfy beds, and pillows, nice big TV, and Wifi as should be expected. Great shower, as i like a shower with great pressure. The rooms are good size, not huge, but of course they have other room size options. This tower uses the cool elevators that you can see through and see all of downtown Reno, nice views in the Evening and night. We did dine at the Atlantis steakhouse, and as always delivered a great meal. Everyone at the steakhouse was very attentive, friendly and fun. The medium rare filet mignon, with prawns and swordfish was excellent, the swordfish however seemed a bit too over seasoned and over coked. The filet thought was very good, as well as the pear salad, and both raw and oysters Rockefeller. These last two experiences have renewed my interest to come back and keep coming back to stay here at the Atlantis. Great dining options, nice rooms and great staff I will be back.

By , from Davis, CA on Aug 7, 2017

4

close to the airport

Everyone

I would stay there again ,the staff was excellent

By , from michigan on Jul 11, 2017