We arrived on Wed Dec 27th (My Birthday). Room was filthy with a pull out couch. When we went to put the Day bed back to a couch, underneath was a MOUND of dust and debris. I called the front desk and asked to speak with a manager. (More on this in a bit). Food was literally gross. Flies on the food, ...
Stay was great met some nice people,Radica was spectacular,Sabrina was extra helpful,the staff was extra special,overall a great experience,one thing,GET RID OF THOSE AWFUL JAIL KEYS, felt like carrying a ball and chain around.
Went in April 2018, and I felt service was more on point than when we typically visit early in the season (Feb). Outside areas were stunning! Best pool you’ll find in Jamaica. Lots of entertainment provided by a fun staff. Will be back!
I had to ask for towels almost every day they didn't give us enough towels in the room,and didn't clean it good, wifi wasn't free they asked $22.00 dollars a day, they took the lock out the safe so u couldn't use it unless u paid for it, if you want a fridge in your room you have to pay for it , ...
We like the Secrets property overall, however our room wasn't cared for consistently over the 5 night stay. Sometimes we had a bath mat, or a rug by the sinks, or washcloths, or rugs by the bedside, or chocolates on our bed at turn down. Never all at once, which would have been perfect! Even the ...
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Food was excellent staff was very exceptional, always seem to want to help to make your vacation a complete satisfactory experience.
Furniture needs some upgrading but overall space is great.
The Sandals Carlyle was a great value for the money because you are able to go to the Sandals Montego Bay and Royal Caribbean for a fraction of the price. To be honest, it was noisy because it is across the street from a public beach that is always busy, but inside the walls the hotel was like an oasis. The staff are phenomenal and I really enjoyed the garden. We spent most of our time at the other resorts, but they had activities throughout the day at the Carlyle. Taking the shuttle is a little tricky because it only runs every hour. Overall, we had a fantastic time and would visit again!
Hotel is in its growing stage. Not many people and very quiet but 5 star service. Not much going on but we went to relax.