Expected better
The food was good! If you’re just going to relax it is ok! No form of entertainment, none! I went to the theatre and it was such a disappointment. The guest were all sitting and still waiting in disbelief. Is that it?! At least now I know, never again.
The pool, food, parking, drinks and rooms were excellent
We were shown pictures of the suites and kids water area is why I booked this resort. We were on the beach side which was different from the pictures they showed us. We were told two adults would get 300.00 each in resort credits that was a lie and deception we got 300.00 worth of coupons and you had to spend 75.00 to 150.00 per coupon to use one. Roaches and bugs were in our room. Our sheets has stains on them. They flat out lied and deceived us. Don’t waste your hard earned money with these people. I was there to celebrate my birthday I was mad at the way I was deceived
Buffett was not great. Meats were dry when grilled
Just stayed at Iberostar Rose Hall beach for five nights. They kept the resort very clean and the lobby smelled so fresh. The rooms are a bit dated but comfortable. We opted for a ocean front room and the view was amazing.
Overall I would recommend Iberostar JA. Our concierge Nadine really made us feel comfortable and assisted us with scheduling dinner reservations and events. This really was a highlight of the trip. The Buffet dining is excellent with great options and delicious meals. Perfectly calm beach location, relaxing atmosphere. The property is well maintained. The only downside - The older Iberostar Beach property’s rooms are in need of updates. We avoided contact with the old orange cloth sofa which appeared dirty. There is music from 10-6pm which made reading in quiet a challenge. Otherwise staff were exceptional. Leroy at the cabanas is cordial, accommodating, and friendly. We would return.
Staff is super friendly, especially Cheryl and Felecia!
This was a fun time. Lots to do. The food was outstanding and the resort was immaculate.
Most of the staff was amazing. If it wasn't for them and the amazing group we were with i wouldn't have made it through the week. We had 3 family's and one room didn't have ac on day one. They mentioned this problem everyday with no solution till day 6 (I will come back to this). On day 3 in the afternoon probably around 12:00 I noticed the whole resort was without water. This was kind of a issue as it's hot, people need to wash their hands, flush the toilets etc. Thankfully i had a bottle of water sonwe used that to wash our hands before going to get food but I'm sure nobody else did and they didnt even have hand sanitizer for people to use.. the water came on just before we needed to shower and get ready for dinner. Then on night 6 our friends room (a family of 4) was finally switched so they could have ac and finally sleep. Little did we know ( because nobody informed any of the guests) they had a planed matenence and the ac was getting shut of at 11pm and we had no ac in the entire resort till 1:00 the next day! I woke up at 2am so hot I thought I had a fever. I realised quickly it wasnt me but that the ac wasnt working.. I woke my husband up and we called the front desk, the guy didnt know anything about it and said he would call someone to check it out. The next day was so rough for everyone as nobody got any sleep. We spent the day at the pool to try and keep cool. It was so hot that one of the kids got really sick from the heat and was throwing up.
My favorite part was the food best resort food I ever tasted. Everything was great from beach to pool to bar my glfamily loved it
The sister property next door grand suites is better!
The information about what is offered at the property was not clear. The service was not good because the staff didn't know where to get lunch for the two hours that it was offered at the restaurant. Everyone was instructing people to go to the pool bar for lunch. I saw two roaches while eating in two restaurants. There was no soap in the shower soap dispenser for three days. Even though I had the room cleaned every day. The two main elevators hadtwoelevatorseach, one didn't work at all. And the other one had one that worked.
Great buffet, friendly staff, nice pools. Beach wasn't as nice as had hoped.
Loved our stay! Staff was great, food and drinks were excellent!
Located in Northern Estates, Iberostar Rose Hall Beach All Inclusive is within a few miles (5 km) of sights such as Rose Hall Great House and Greenwood Great House. This 366-room, 4.5-star property has 2 outdoor pools along with a full-service spa and 4 restaurants.
Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 10:30 AM. Enjoy dining at Japanese Restaurant, one of 4 onsite restaurants. You can get a quick energy boost at the 3 coffee shops/cafes.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms have hair dryers, free toiletries, and bathrobes. Other standard amenities include balconies or patios, sofa beds, and minibars.
Guests of Iberostar Rose Hall Beach All Inclusive have access to a full-service spa, 2 outdoor pools, and a nightclub. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
Expected better
The food was good! If you’re just going to relax it is ok! No form of entertainment, none! I went to the theatre and it was such a disappointment. The guest were all sitting and still waiting in disbelief. Is that it?! At least now I know, never again.
Dear Guest,Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel.It saddens us to read of your disappointment with our evening entertainment offer and we will certainly relay your thoughts directly to those responsible on your behalf. We promise to continue doing our best to bring performances which are of good taste and variety and an enjoyment for all our guests. We thank you for bringing this aspect to our attention and we will relay your comments to our team to take into account for the coming season. We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,Quality Manager
The pool, food, parking, drinks and rooms were excellent
Dear Guest,Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel.We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,Quality Manager
We were shown pictures of the suites and kids water area is why I booked this resort. We were on the beach side which was different from the pictures they showed us. We were told two adults would get 300.00 each in resort credits that was a lie and deception we got 300.00 worth of coupons and you had to spend 75.00 to 150.00 per coupon to use one. Roaches and bugs were in our room. Our sheets has stains on them. They flat out lied and deceived us. Don’t waste your hard earned money with these people. I was there to celebrate my birthday I was mad at the way I was deceived
Dear Guest,We would like to take this opportunity to thank you for choosing our hotel for your holiday and for sharing your experience with us.We would love to know the travel agent or company that provided this information, Iberostar would never provided wrong information to have a possible guest book a stay, please visit (www.Iberostar.com/jamaica) to verify information that's shared. We would like to think that you will give us another opportunity and visit one of our many hotels in the future.Best regards,Quality Manager
Buffett was not great. Meats were dry when grilled
Dear Guest,Thank you for sending us your feedback.We sincerely regret that on this visit we did not please you with our gastronomic offer. We shall use your constructive critique and ideas to help us reach our goal of complete customer satisfaction.We would like to thank you for your invaluable opinion, and we hope that you had a pleasant journey home.Best regards,Quality Manager
Dear Guest,Thank you for choosing our hotel for your recent holiday.We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,Quality Manager
Just stayed at Iberostar Rose Hall beach for five nights. They kept the resort very clean and the lobby smelled so fresh. The rooms are a bit dated but comfortable. We opted for a ocean front room and the view was amazing.
Dear Guest,Thank you for choosing our hotel for your recent holiday.We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,Quality Manager
Overall I would recommend Iberostar JA. Our concierge Nadine really made us feel comfortable and assisted us with scheduling dinner reservations and events. This really was a highlight of the trip. The Buffet dining is excellent with great options and delicious meals. Perfectly calm beach location, relaxing atmosphere. The property is well maintained. The only downside - The older Iberostar Beach property’s rooms are in need of updates. We avoided contact with the old orange cloth sofa which appeared dirty. There is music from 10-6pm which made reading in quiet a challenge. Otherwise staff were exceptional. Leroy at the cabanas is cordial, accommodating, and friendly. We would return.
Dear Guest,Thank you for choosing our hotel for your recent holiday.We hope to have the pleasure of your company in the future and fulfil all of your expectations in true Iberostar style.Best regards,Quality manager
Dear Guest,Firstly we would like to thank you for taking the time to share your personal impression of your recent holiday with us.We are very grateful to you for taking the time to send us your invaluable feedback and hope that you had a good journey home.Best regards,Quality Manager