Pros: Let us check in a little early Bathroom/shower was nice Great gym/spa Nice bar/restaurant Interesting artwork on the property Cons: “Luxury” room far from luxurious Tile floor in room was FILTHY. Beds hard, sheets scratchy TV remote didn’t work properly Steam room in gym not functioning No parking included Elevators dirty, key card to get to floor not functioning properly in one elevator I only stayed for one night, and it was OK. I was expecting more from the room based on the description. The main part of the room felt old and dated. The tile floor part of the room turned my socks black. It was filthy. It seemed like they never mopped the floor. Made me weary of how clean they keep the rest of the room. The beds were hard and the sheets weren’t nice. The bathroom was almost as big as the main part of the room. Bathroom/shower seemed updated and was really nice. I was very happy with the gym. The steam room was not functional, but the sauna was great and the spa facilities looked nice (I did not use the spa). There was no secure place to put your belongings at the gym, though. Just lockers that don’t lock. The museum was really interesting. There’s a lot of cool stuff to see on the property. I appreciate them letting me check in an hour early. I don’t think I’d stay here again, though.
Good location and overall good experience.
Not in a safe area, not parking, small room
Staff were great and very welcoming. Good location for walking around the city.
Staff was so friendly and helpful from the front door to the front desk to room service.
Great central location, rooms very nice, staff even nicer!
Nice hotel, great location in the middle of downtown Durham.
So nice!!!!!! Very pleased with the staff the room everything. They were very accommodating nothing to complain about perfect location so many restaurants
NIce hotel, fun and eclectic museum, very close to the Carolina Theater, easy to walk around to a good number of restaurants.
Loved this Hotel!! Great location! Great food! Very good museum. Personable staff. What mor could you want.
Gorgeous property within walking distance of Durham’s restaurants, galleries, brew pubs, and DPAC.
Located in Downtown Durham, 21c Museum Hotel Durham is within a 5-minute walk of popular attractions such as Carolina Theatre and Durham Performing Arts Center. This 125-room, 4-star hotel has conveniences like a 24-hour gym, free in-room WiFi, and a 24-hour business center.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.
42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. IPod docks, minibars, and coffee makers are also standard.
Built in 2015, the brand new 21c Museum Hotel Durham features a 24-hour gym, a sauna, and free WiFi in public areas. Valet parking is available for USD 25.00 per night, and there's also a free area shuttle. Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Pros: Let us check in a little early Bathroom/shower was nice Great gym/spa Nice bar/restaurant Interesting artwork on the property Cons: “Luxury” room far from luxurious Tile floor in room was FILTHY. Beds hard, sheets scratchy TV remote didn’t work properly Steam room in gym not functioning No parking included Elevators dirty, key card to get to floor not functioning properly in one elevator I only stayed for one night, and it was OK. I was expecting more from the room based on the description. The main part of the room felt old and dated. The tile floor part of the room turned my socks black. It was filthy. It seemed like they never mopped the floor. Made me weary of how clean they keep the rest of the room. The beds were hard and the sheets weren’t nice. The bathroom was almost as big as the main part of the room. Bathroom/shower seemed updated and was really nice. I was very happy with the gym. The steam room was not functional, but the sauna was great and the spa facilities looked nice (I did not use the spa). There was no secure place to put your belongings at the gym, though. Just lockers that don’t lock. The museum was really interesting. There’s a lot of cool stuff to see on the property. I appreciate them letting me check in an hour early. I don’t think I’d stay here again, though.
Good location and overall good experience.
Thanks for staying with us. We appreciate your feedback!
Not in a safe area, not parking, small room
Thank you for your feedback. We will be addressing your concerns.
Staff were great and very welcoming. Good location for walking around the city.
Thank you so much for reviewing our property. We are pleased to see you enjoyed your time and look forward to hosting you again soon.
Thank you so much for the great review. We are pleased to hear that you enjoyed your time with us. We look forward to welcoming you back soon.
We are sorry to hear that your time at 21c was not so enjoyable . We would love to hear a little more about your experience in hopes to better our products and service.
Thank you so much for the great review and we hope to host you again soon.
Staff was so friendly and helpful from the front door to the front desk to room service.
Dear Christopher,Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Durham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,