Beds are comfortable but they could use an upgrade to their pillows. Toilets are very low and extremely noisy. Hopefully they get the construction wrapped up soon. Noisy lobby and no real restaurant to eat in in hotel.
Had to call front desk for towels.. bed sheets were never changed.
The a/c unit in the room was extremely loud. It made a loud clanging noise when it came on and off. It was very disruptive and kept us awake.
Stains all over the carpet. The whole place is under construction, and all the amenities are shut down. Such a disappointment. I had stayed here previously and enjoyed the stay but obviously things have changed. Hoping it's just temporary while they are under construction/renovations!
The hotel needs a facelift and a good clean. I stayed in two rooms (because of a loud pump issue with the air conditioning) and both had mildew in the tile and brown stains on the ceiling and just didn’t feel very clean. Also after not sleeping at all the first night because of the pump issue all the hotel did was change my room. Some comped breakfast might have been nice...
It is a great hotel. I like the services and food at Sheraton Imperial Hotel RDU/RTP
The hotel was nice and clean. Staff was very accommodating and friendly to our conference. The lights however flickered in a few of the conference rooms.
At check-in, the woman took the extra effort to look for sites and restaurants that matched our interests in the area we were going to visit. Very nice of her.
It would have been ok if the mattresses on the beds were not so soft. I didn't sleep for 2 nights. The pillows also became flat as a pancake when you laid on them. The mattresses could at least had some support to them. These had none.
Central location, close to airport and easy to get to both Durham/Chapel Hill and Raleigh. The parking is free. The hotel is old and needs refreshing. The rooms are ok but the beds oddly uncomfortable. The amenities are spotty with odd hours for the restaurant and gift shop. Charles Lewis at the desk was especially pleasant and helpful with questions etc.
Great stay at the hotel and no concerns to provide. Everyone was very nice to us
Surprisingly nice hotel. Extremely comfortable beds and nice sized rooms. The amenities are a bit lacking but it is centrally located to Durham and Raleigh
For the time that my girlfriend and I stayed at the hotel our visit was more than pleasant, staff were warm, welcoming, and ready to answer any question we had. The food they have to offer is delicious and the full bar is also a nice addition with awesome room service. The bed linens were clean as was the rest of the room with plenty if toiletries.
Fabulous!!! I really have no other way to describe my room but Fabulous
The Sheraton Imperial is located conveniently close to the airport as well as Raleigh, Durham and Chapel Hill. Always good service and the rooms are big and very comfortable.
arrived late but had excellent service at the desk an comfortable room with very comfortable bed.In the dark, it was a little difficult to see signs to the self-parking lot. Location was not as close as it could have been to following day's meetings, but that was not hotel's fault.
I had a good experience at this hotel. The room was nice and comfy, the room service staff as very professional and friendly, the food was decent-pretty good, and the price was surprisingly low for this hotel.
I booked the room a few days prior to my stay and the great rate I got left me wondering what the hotel would be like. I was VERY pleasantly surprised when I walked in. Greeted by welcoming, kind staff and then by a clean, quiet room. Had a great night of sleep. While it's not in plain site off the highway, I will certainly look into staying again.
Hotel appearance and lobby is great along with the pool and fitness gym right next door for use of hotel guest. The room on the other hand was not so impressive with the exception of the bed. Extremely outdated. Mold in the ceiling tiled In the bathroom. The room is very large but tons of empty space that needs more stuff. They could probably add a kitchen or something. Looking for a budget four star this is your place. Get what u pay for.
Pretty good, although somehow a noisy party came through at 2 am, but security thankfully took care of it. Super clean, good breakfast spot and Starbucks downstairs.
Located within a mile (2 km) of Research Triangle Park, Sheraton Imperial Hotel Raleigh-Durham Airport/RTP is within 3 miles (5 km) of Lenovo. This 3.5-star hotel has 331 guestrooms and offers free in-room WiFi, free self parking, and a free airport shuttle.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee on weekdays from 7:00 AM to 10:00 AM and on weekends from 6:30 AM to 9:00 AM.
Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Refrigerators, coffee makers, and free local calls are also standard.
Sheraton Imperial Hotel Raleigh-Durham Airport/RTP offers a gym, free WiFi in public areas, and a spa tub. You can take advantage of free parking, along with a free airport shuttle at scheduled times. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a business center, and a seasonal outdoor pool.
Beds are comfortable but they could use an upgrade to their pillows. Toilets are very low and extremely noisy. Hopefully they get the construction wrapped up soon. Noisy lobby and no real restaurant to eat in in hotel.
Had to call front desk for towels.. bed sheets were never changed.
Anonymous, I apologize that your experience was not a satisfactory one. We are currently not entering guest rooms unless requested for housekeeping, for covid reasons. Please let us know if there is anything we can do for you.
The a/c unit in the room was extremely loud. It made a loud clanging noise when it came on and off. It was very disruptive and kept us awake.
Thank you for providing feedback about your recent stay with us. I am so sorry that the AC unit was so loud and disturbed your rest. Please let us know if there is anything we can do for you.
Stains all over the carpet. The whole place is under construction, and all the amenities are shut down. Such a disappointment. I had stayed here previously and enjoyed the stay but obviously things have changed. Hoping it's just temporary while they are under construction/renovations!
We apologize that your stay was a disappointing one. We are currently renovating our lobby areas, but do still have our Cafe open and the Fitness Connection gym is open as well. We do hope you will give us another chance once the renovations have been completed.
The hotel needs a facelift and a good clean. I stayed in two rooms (because of a loud pump issue with the air conditioning) and both had mildew in the tile and brown stains on the ceiling and just didn’t feel very clean. Also after not sleeping at all the first night because of the pump issue all the hotel did was change my room. Some comped breakfast might have been nice...
Thank you for choosing our property during your stay in Durham. Please accept our apologies for the defect s and cleanliness issues you encountered during your stay. it is our goal to ensure you have a restful stay and we are saddened to hear we missed the opportunity to exceed your expectations while we had the chance. Should your travels bring you back we hope you will consider giving us another chance to demonstrate this is not what you should expect during your stay.
It is a great hotel. I like the services and food at Sheraton Imperial Hotel RDU/RTP
Thank you, we appreciate the opportunity to serve. We hope to see you again soon if your travels bring you back our way.
The hotel was nice and clean. Staff was very accommodating and friendly to our conference. The lights however flickered in a few of the conference rooms.
At check-in, the woman took the extra effort to look for sites and restaurants that matched our interests in the area we were going to visit. Very nice of her.
It would have been ok if the mattresses on the beds were not so soft. I didn't sleep for 2 nights. The pillows also became flat as a pancake when you laid on them. The mattresses could at least had some support to them. These had none.
Central location, close to airport and easy to get to both Durham/Chapel Hill and Raleigh. The parking is free. The hotel is old and needs refreshing. The rooms are ok but the beds oddly uncomfortable. The amenities are spotty with odd hours for the restaurant and gift shop. Charles Lewis at the desk was especially pleasant and helpful with questions etc.
Dear Bryan: Thank you for taking the time to review our hotel. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. It was good to hear that you found our location to the airport convenient. And the parking is free. Again, thank you for your review and for your business. We hope that if your travels bring you back to Durham, North Carolina that you will give us opportunity to welcome you back. Sincerely, DianeT Customer Service Manager SIHCC
Jason, Glad to hear that you enjoyed the comfortable beds, and thanks for the feedback about the pillows and toilets. We will be happy to have construction wrap up soon as well so our guests can enjoy our full amenities.