I was in town attending a wedding and stayed at the Unscripted for it's location, which proved to be great. The hotel is walkable to everything in downtown Durham. The staff at the hotel was also wonderful and friendly. We rented an igloo (available around the holidays) on the rooftop patio that had great service, great food, and great atmosphere. The only unpleasing thing was the interior rooms did not have a window. This resulted in a great nights sleep, but it felt odd to not have any views of the city. The room was also small and was not completely soundproof to the neighboring rooms, which left me thinking it wasn't totally worth the price. I don't have a lot of negative, it was a pleasant stay, I just don't think I would go out of my way to stay here again, instead, next time, opting at least for a room with a view. Overall, however, great location.
Friendly staff and nicely re-done hotel but man, do they nickle-and-dine you here. Late check-out—that’ll be an extra $30. Parkin in their garage-$20 a day (this is more common, but still). Coffee and tea? No extra charge, but very skimpy selection. It’s fine but for the price, I think you could get more elsewhere.
This hotel is super unique and cute! The staff were nice and efficient. Great place to have a drink or outdoor meal. It is a lively scene at night so can be a bit noisy if you are an early sleeper. We didn't mind, and was quiet by 11. Lots of places to eat within walking distance. Would stay here again!!
The King pool view room selected was really small. They played music a bit loud throughout the day and evening until the bar closed. The walls were thin and entry door not sealed properly so you could hear people outside really well and a draft came into the room. Also, since the floors outside were concrete and with thin walls and improper insulation you could hear everyone rolling their suitcases and housekeeping carts roll by. The room was missing the hair dryer and I called down to guest services for a hair dryer and they informed me to come down and get it. I informed them I wouldn’t be able to. Took over 40 minutes with housekeeping coming by without the dryer so I had to get completely dressed to go get the dryer myself. Also, the heater unit would not get higher than 75 degrees. This isn’t a kid friendly property. I would not suggest you stay here for the price.
Close to alot of things to do. For what we paid the room was very small and no windows which was weird
Good size room, but not super clean, stains on sheets
This hotel may be great for some people. It’s convenient to Durham bars and restaurants, and has a vibrant feel. The staff was great, too. The problem for me was the noise level. It sounded like a rodeo over my head, and a party in the hall. Inadequate sound insulation or poor design. Loud carts being rolled overhead late into the night, too. They offered me a discount, but only applied it to one of two rooms. And really it isn’t enough. I won’t stay here again.
Friendly staff and good location. I’ve been here four times for work and it’s my preferred hotel in Durham.
Very good central location. Funky place. Very welcoming.
Nice staff and good central location. Clean facilities and rooms. Nice bar area.
The design of this place is very cool. The pool area feels like a mix of Miami and Las Vegas with a more clubby vibe at night. I was there on a Monday night in the summer and the chill vibe was just what I was looking for.
Loved the decor comfy beds loved the themes shower was odd
The room that I was given was extremely small and had absolutely no windows in the room.
They tried to do something cool here but it misses the mark. The rooms smell like smoking and carpets were dirty.
Unscripted is a funky, eclectic hotel in the city center. Everything is within walking distance. The staff was very friendly and helpful. Our room was on the roof pool level and had such a fun vibe. I highly recommend this place to stay!
Right in the center of downtown, lots of restaurant around the hotel. Hotel staffs are very friendly!
Located in Downtown Durham, Unscripted Durham is within a 5-minute walk of Durham Convention Center and within 15 minutes of other popular attractions like Durham Performing Arts Center. This 74-room, 3.5-star hotel has an outdoor pool along with a 24-hour gym and free in-room WiFi.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge.
The 74 rooms are air-conditioned and have an array of amenities, including free local calls, safes, and ironing boards. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Other standard amenities include desks and wardrobes or closets. Housekeeping is available on request.
At Unscripted Durham, guests enjoy an outdoor pool, a 24-hour gym, and a rooftop terrace. Self parking is offered for USD 20.00 per day. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a 24-hour business center, and a seasonal outdoor pool.
I was in town attending a wedding and stayed at the Unscripted for it's location, which proved to be great. The hotel is walkable to everything in downtown Durham. The staff at the hotel was also wonderful and friendly. We rented an igloo (available around the holidays) on the rooftop patio that had great service, great food, and great atmosphere. The only unpleasing thing was the interior rooms did not have a window. This resulted in a great nights sleep, but it felt odd to not have any views of the city. The room was also small and was not completely soundproof to the neighboring rooms, which left me thinking it wasn't totally worth the price. I don't have a lot of negative, it was a pleasant stay, I just don't think I would go out of my way to stay here again, instead, next time, opting at least for a room with a view. Overall, however, great location.
Friendly staff and nicely re-done hotel but man, do they nickle-and-dine you here. Late check-out—that’ll be an extra $30. Parkin in their garage-$20 a day (this is more common, but still). Coffee and tea? No extra charge, but very skimpy selection. It’s fine but for the price, I think you could get more elsewhere.
Thanks for your feedback Dana. We're pleased you enjoyed our friendly staff and the property itself!
This hotel is super unique and cute! The staff were nice and efficient. Great place to have a drink or outdoor meal. It is a lively scene at night so can be a bit noisy if you are an early sleeper. We didn't mind, and was quiet by 11. Lots of places to eat within walking distance. Would stay here again!!
Greetings! Thank you for sharing the many highlights of your visit with us. it's always a pleasure to hear about experiences that exceed our guest's expectations. We are so appreciative of your kind remarks regarding our staff and food offerings. We hope you have the opportunity to return in the near future. We will certainly make every effort to deliver an experience even better than the last! Thank you for staying with us. See you soon!
The King pool view room selected was really small. They played music a bit loud throughout the day and evening until the bar closed. The walls were thin and entry door not sealed properly so you could hear people outside really well and a draft came into the room. Also, since the floors outside were concrete and with thin walls and improper insulation you could hear everyone rolling their suitcases and housekeeping carts roll by. The room was missing the hair dryer and I called down to guest services for a hair dryer and they informed me to come down and get it. I informed them I wouldn’t be able to. Took over 40 minutes with housekeeping coming by without the dryer so I had to get completely dressed to go get the dryer myself. Also, the heater unit would not get higher than 75 degrees. This isn’t a kid friendly property. I would not suggest you stay here for the price.
Greetings! Thank you for staying with us at Unscripted Durham and thank you for taking the time to provide such detailed feedback on your experience. At the very outset, I would like to express my sincerest apologies for the inadequate standard of service that you experienced during your stay. Providing our guests with the highest level of hospitality is our foremost priority, and we are truly disappointed that we were not able to do this for you. In addition, I have shared your feedback with our team and we will utilize it to improve ourselves as a hotel. Please let me know if you have a moment to speak about this further on the phone. Hospitably Yours, Darie' Freeman Front Office Manager
Close to alot of things to do. For what we paid the room was very small and no windows which was weird
Greetings, Thank you for sharing your feedback regarding your recent visit to our property. We are so disappointed to learn that your experience has unfortunately fallen below your expectations. Please allow us to express our sincerest apologies for the inconvenience that this caused and the impact that this had on your travel. While our interior rooms are enjoyable for our business travelers, who enjoy a quiet and comfortable space, during their travels. We do realize that our interior rooms are not for everyone. Our guest service team strives to ensure that they exceed our guest's expectations by offering an upgrade, when available. When your travels bring you back to the Durham area, it would be my pleasure to welcome you back and ensure that we provide you with accommodations that are more representative of the Unscripted experience. Thank you for choosing Unscripted Hotels.
Good size room, but not super clean, stains on sheets
Greetings Dar, Thank you for sharing your feedback with our team. At Unscripted, we strive to offer exceptional service and experiences to all of our valued guests, therefore your feedback is extremely important to our team to continue to improve our services. We are very disappointed to hear that your visit has unfortunately fallen below your expectations due to the cleanliness of the sheets in your guest room during your stay with us. Please allow us to express our sincerest apologies for the inconvenience that this caused and the impact that this had on your travel. Should your travels bring you back to the Durham area, it would be my pleasure to welcome you back and ensure that we provide you with accommodations that are more representative of the Unscripted experience. Please let me know if you would be willing to provide further insight regarding your experience over the phone. Once again, Thank you for your insight to which will be utilized to foster improvement. Hospitably Yours, Darie’ Freeman Front Office Manager
This hotel may be great for some people. It’s convenient to Durham bars and restaurants, and has a vibrant feel. The staff was great, too. The problem for me was the noise level. It sounded like a rodeo over my head, and a party in the hall. Inadequate sound insulation or poor design. Loud carts being rolled overhead late into the night, too. They offered me a discount, but only applied it to one of two rooms. And really it isn’t enough. I won’t stay here again.
Greetings, Thank you for sharing your feedback regarding your recent stay with us. I am so very sorry to discover that we missed the mark during your recent stay with us. Providing our guests with the highest level of hospitality and accommodations is our foremost priority. I would like to express my sincerest apologies for the noise disturbance that you encountered during your visit. Should your travels bring you back to the Durham area, it would be my pleasure to welcome you back and ensure that we provide you with accommodations that are more representative of the Unscripted experience. Once again, thank you for your insights to which we will utilize to foster improvement. Thank you for staying with us. See You Soon!
Friendly staff and good location. I’ve been here four times for work and it’s my preferred hotel in Durham.
Greetings, Thank you for sharing your feedback regarding your recent stay with us. We are so appreciative of your kind words regarding our staff and location. I am so elated that we have become your preferred hotel in Durham. We look forward to welcoming you back during your next visit. Thank you for staying with us. See you soon!
Very good central location. Funky place. Very welcoming.
Greetings, Thank you for providing such an amazing review regarding your recent stay with us. Thank you for the kind words regarding our welcoming staff and our location. We are anticipating your next visit, as we would welcome the opportunity to provide you with an even better experience than the last! Thank you for stay with us!
Thanks for your review Sierra. We're glad you enjoyed your Igloo dining experience! We'd welcome you staying again and letting us provide you with a great view!