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Recent guest reviews

The hotel was nice overall, but the A/C unit in the room was extremely loud when it turned on or off, and disrupted our sleep. We even changed rooms with no improvement. Thus, I cannot recommend this hotel if you value a good night's sleep.

Excellent hotel, great staff.

Property was clean, hotel room was clean and upkept. The check in was good however the check out was sub par the young lady at the desk seemed as if I were bothering her by asking questions about getting a copy of my bill, I called later on to question my receipt and got the same young lady and got the same attitude of what’s on there is just what it is but no real definition. When about to ask another question she simply hung up the phone on me. Very disrespectful!!!

WHEN WE ARRIVED WE WERE PUT IN A TERRIBLE ROOM. WE COULD TELL IT HAD BEEN SMOKED IN AND WAS JUST DENGY. WE CALLED DOWN AND THEY GAVE US A ROOM ACROSS THE WAY. THE HEATING UNIT SOUNDED LIKE A MAC TRUCK COMING DOWN THE ROAD. THERE WAS NO ONE THERE THE NEXT MORNING TO COOK AN EGG FOR US SO WE ATE WHAT WAS THERE. ON A GOOD NOTE THE MORNING CLERK ON CALL WAS THE VERY BEST EXPERIENCE WHILE WE WERE THERE. WE CHECKED IN ON 2-21-21 AT AROUND 3:40 AND CHECKED OUT ON THE NET MORNING AT 830. i WAS DISAPPOINTED ACTUALLY IN OUR EXPERIENCE SORRY TO SAY.

Jamal, Donna and all team members were friendly and professional. They made me feel at home. They accomodates me through my stay.

I loved the cleanliness, professional staff, and especially the location which had no congestion regardless of time.

522 carpets had some unsightly stains on them, could have been lifted and made to look more presentable

Everything was exactly as billed. The property and our room was clean, up to date, as arranged.

Very convenient to the interstate and the staff was extremely pleasant.

I was upset they would not accept the Orbitz points for the room as had been booked.

Excellent hotel to stay. Will recommend to other people.

Nice rooms, good breakfast, friendly staff! We were very pleased with our stay

NC 751 Hwy Durham NC

Hotel highlights

  • Close to Streets at Southpoint Mall
  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking

Located within a mile (2 km) of Streets at Southpoint Mall, Hyatt Place Durham Southpoint is within 3 miles (5 km) of Herndon Hills Farm. This 3-star hotel has 164 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free buffet breakfast. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café.


Rooms

The 164 accommodations feature sitting areas. 42-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Sofa beds, refrigerators, and coffee makers are other standard amenities.


Property features

Guests of Hyatt Place Durham Southpoint have access to an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. The front desk is staffed 24/7 to help with concierge services, luggage storage, and securing valuables. Additional amenities include a 24-hour business center, free newspapers, and a terrace.

Room options

Room, 1 King Bed (High Floor)

1 King Bed | Sleeps 4

Room, 2 Queen Beds (High Floor)

2 Queen Beds | Sleeps 6

Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 6

Room, 1 King Bed, Accessible (Shower)

1 King Bed | Sleeps 4

Guest reviews for Hyatt Place Durham Southpoint

Everyone (27) Couples (3) Business (2) Family (12)
3
Family with small children

The hotel was nice overall, but the A/C unit in the room was extremely loud when it turned on or off, and disrupted our sleep. We even changed rooms with no improvement. Thus, I cannot recommend this hotel if you value a good night's sleep.

By on Jun 21, 2021

Review comment responded on Jun 22, 2021

Thank you for your review. We are very sorry to hear that you had this experience with us. Please feel free to reach out to our management team so we may address these rooms. We hope to have another opportunity to better serve you!

5
Friends Business Business

Excellent hotel, great staff.

By on May 14, 2021

Review comment responded on May 14, 2021

Thank you for a 5 out of 5 review! We are so happy to hear you enjoyed our hotel and hospitable staff. We hope to see you again soon!

4
Everyone

By on Mar 23, 2021

Review comment responded on Apr 6, 2021

Thank you for your review! We hope to see you again soon.

5
Family

Property was clean, hotel room was clean and upkept. The check in was good however the check out was sub par the young lady at the desk seemed as if I were bothering her by asking questions about getting a copy of my bill, I called later on to question my receipt and got the same young lady and got the same attitude of what’s on there is just what it is but no real definition. When about to ask another question she simply hung up the phone on me. Very disrespectful!!!

By on Mar 22, 2021

Review comment responded on Mar 24, 2021

Thank you for your review. We are happy to hear you enjoyed our well kept facilities but are very sorry to hear you had this customer service experience. Rest assured this is not the high level of customer service we strive to provide to our guests daily; management will follow up on this. We hope to have another opportunity to better serve you in the near future!

3
Family

WHEN WE ARRIVED WE WERE PUT IN A TERRIBLE ROOM. WE COULD TELL IT HAD BEEN SMOKED IN AND WAS JUST DENGY. WE CALLED DOWN AND THEY GAVE US A ROOM ACROSS THE WAY. THE HEATING UNIT SOUNDED LIKE A MAC TRUCK COMING DOWN THE ROAD. THERE WAS NO ONE THERE THE NEXT MORNING TO COOK AN EGG FOR US SO WE ATE WHAT WAS THERE. ON A GOOD NOTE THE MORNING CLERK ON CALL WAS THE VERY BEST EXPERIENCE WHILE WE WERE THERE. WE CHECKED IN ON 2-21-21 AT AROUND 3:40 AND CHECKED OUT ON THE NET MORNING AT 830. i WAS DISAPPOINTED ACTUALLY IN OUR EXPERIENCE SORRY TO SAY.

By on Feb 23, 2021

Review comment responded on Feb 23, 2021

Thank you for your review. We are very sorry to hear that you had this experience with us. Rest assured we will address the items listed in your review with our staff members. We hope to have another opportunity to better serve you in the near future.

5
Everyone

By on Oct 5, 2020

Review comment responded on Oct 5, 2020

We hope to see you again soon!

5
Everyone

By on Aug 18, 2020

Review comment responded on Aug 19, 2020

Thank you for a 5 out of 5! We look forward to seeing you again soon.

5
Everyone

By on Aug 12, 2020

Review comment responded on Aug 12, 2020

Thank you for a 5 out of 5! We hope to have another opportunity to host you again soon.

5
Family

Jamal, Donna and all team members were friendly and professional. They made me feel at home. They accomodates me through my stay.

By , from Los Angeles on Jul 19, 2020

Review comment responded on Jul 20, 2020

Arlene, Thank you for your review. We are so happy to hear that our team made you feel at home. We look forward to hosting you again soon.

5
Family

I loved the cleanliness, professional staff, and especially the location which had no congestion regardless of time.

By , from Atlanta on Jun 25, 2020

Review comment responded on Jun 29, 2020

Thank you so much for your review. We are happy to hear that you enjoyed your stay and took notice of our enhanced COVID-19 cleaning/sanitizing procedures. We look forward to welcoming you back again soon.

Hyatt Place Durham Southpoint

7840 NC 751 Hwy, Durham, NC 27713
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