Skip to main content
Beginning of main content

Hyatt Place Durham Southpoint

3.0 out of 5.0

Hyatt Place Durham Southpoint

3.0 out of 5.0

Recent guest reviews

Would never stay there again Did not make room Terrible strong smoke smell on top D that I was choking and couldn't breathe Firzy they said there was no other rooms since we wanted a. Re one but after making a scene and other people complaining about the same issue they'll of a sudden had rooms I was on the 4th floor my sister in law was on the 7 th floor She smelled smoke and a burning aroma in the hallway

Lovely hotel. Good breakfast. Stores and restaurant nearby. Bar in lobby is good.

Room incredibly large and comfy for the price. Pool has a true 25 yard lap lane. Breakfast better quality than most “breakfast included” hotels. Loved it!

Great hotel, staff were friendly and the hotel was really clean - rooms were spacious.

Getaway weekend stay convenient to the places we'd be visiting

The hotel was nice and clean. The "free" breakfast was terrible. The scrambled eggs were watery and grainy. The syrup for the pancakes was also loose and very thin. Butter was no where to be found. The second morning we went out and bought breakfast, waffle house was much more palatable food. A bottle of water was nearly $4.00.

Ordering food through the in house service was not good. Long wait and was terrible. There are many nearby restaurants; don't waste money on the hotel food. Breakfast was good however.

I enjoyed the trip but felt the stay could have used some improvements. Although everyone was very friendly and welcoming the place could use some sprucing up so that it can match the lovely location and grounds which are beautiful. They need to do a better job keeping the place immaculate on the inside. Additionally, housekeeping did not clean the room two of the nights we were there. On one day we had to ask them to come and clean after a day of being out. We had to bring our food downstairs to eat while they cleaned, which was awkward. Also on two days a few of the towels had yellow stains which was not okay. Also, the room was full of lady bugs. On a positive note, the hotel manager and front desk staff were very kind and accommodating due to the fact that we had to book an additional night last minute. Parking was convenient and safe with ample room. The location of the hotel was also really nice. Breakfast was great the first day with many options but not as great for the additional days during our stay. One aspect of breakfast which was not the best was the plates were rarely clean. They need to do a better job cleaning dishes, sweeping and mopping the eating area, etc. I think the hotel has a lot of potential but management needs to have additional members hired to clean the rooms and the inside of the hotel. This would likely solve the problem because I am sure housekeeping is over worked and likely underpaid.

Every year i visit, never a dissappointment. Clean hotel, staff is great, cant beat the free breakfast. Always accomodating to your needs. I hope they stay like this as i will continue to visit and recommend this hotel to Others.

Good experience, definitely will come back, EV charger in parking lot not working, more options in breakfast will be good

The hotel was very nice, clean, and the staff were very friendly.

Great hotel to stay. Scenic forest and clean area. Bonefish Grill is a very short walk and is excellent as well.

They can improve the breakfast not to many choices

Very comfortable loved the King room with fold out sectional sofa

Everything was on point! Clean, no room Oder, white linen and towel. Just wonderful !

Our room with 2 queen beds was large and spacious. The location was excellent and we were in south point Mall in less than 5 minutes. Breakfast had many items. Staff were quite helpful. Great experience and definitely recommend others to stay here.

Power went out but they made the best out of a bad situation. Super clean and friendly staff to match. A full refund was given. Bad situation aside I would highly recommend this place to anyone.

Great location, amazing staff, great breakfast, and comfortable rooms!

Hotel was conveniently located, although address was on a new street that may not be in your GPS. If you use 7900 for the street address, it will get you close enough to spot it. Check in was quick and polite. Ample parking spaces, DIY baggage is the norm which is my preference. One of two elevators was out of order but it was not real busy so it was not a real problem. The free breakfast was a bit disappointing, did not look like the offerings were refreshed that often and could not locate their advertised breakfast sandwich. Except for the coffee there were no provisions for carrying breakfast back to the room. Temperature control was good and air system was quiet. We liked the walk-in shower instead of the typical tub/shower. Some almost-constant low level odd noises came through in the morning - not sure what that was. While in the bathroom I noticed a loud voice through the ventilation system perhaps from an adjacent room - startling. A modern décor, not my cup of tea, but perfectly adequate. I would recommend this hotel IF you can book it at a 20% or more discounted price.

7840 NC 751 Hwy Durham NC

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located within a mile (2 km) of Streets at Southpoint Mall, Hyatt Place Durham Southpoint is within 3 miles (5 km) of Herndon Hills Farm. This 164-room, 3-star hotel has private in-room spa tubs along with an outdoor pool and free in-room WiFi. Lenovo and University of North Carolina are also within a 15-minute drive of this Durham hotel.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. You can sip a beverage at the coffee shop/café. Start your day off with breakfast, available for a fee.


Rooms

A 42-inch flat-screen TV comes with digital channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include private spa tub, a sofa bed, and a sitting area.


Property features

At Hyatt Place Durham Southpoint, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include 3 meeting rooms, a 24-hour business center, and free newspapers.

Room options

Suite, 1 King Bed

King 1 | Sleeps 4

Guestroom Two Queens

Queen 2 | Sleeps 6

Room, 1 King Bed (High Floor)

King 1 | Sleeps 4

Room, 1 King Bed

King 1 | Sleeps 4

Guest reviews for Hyatt Place Durham Southpoint

Everyone (17) Business (2) Couples (1) Family (3)
1
Everyone

Would never stay there again Did not make room Terrible strong smoke smell on top D that I was choking and couldn't breathe Firzy they said there was no other rooms since we wanted a. Re one but after making a scene and other people complaining about the same issue they'll of a sudden had rooms I was on the 4th floor my sister in law was on the 7 th floor She smelled smoke and a burning aroma in the hallway

By on Oct 23, 2018

2
Everyone

By on Oct 22, 2018

5
Everyone

Lovely hotel. Good breakfast. Stores and restaurant nearby. Bar in lobby is good.

By on Oct 1, 2018

Review comment responded on Oct 10, 2018

Thank you for your review, Caroline. We hope to see you again soon!

4
Everyone

Room incredibly large and comfy for the price. Pool has a true 25 yard lap lane. Breakfast better quality than most “breakfast included” hotels. Loved it!

By on Aug 17, 2018

Review comment responded on Oct 10, 2018

Thank you for your review! We are happy to hear that you loved your stay! We hope you come back to see us soon.

5
Everyone

Great hotel, staff were friendly and the hotel was really clean - rooms were spacious.

By , from MA on Aug 8, 2018

Review comment responded on Aug 8, 2018

Thank you for your review, Nishad! We hope to see you again soon!

4
Everyone

Getaway weekend stay convenient to the places we'd be visiting

By on Jun 23, 2018

Review comment responded on Jul 2, 2018

Thank you for your review! We hope to host you again soon on your next trip to Durham/Southpoint.

3
Everyone

The hotel was nice and clean. The "free" breakfast was terrible. The scrambled eggs were watery and grainy. The syrup for the pancakes was also loose and very thin. Butter was no where to be found. The second morning we went out and bought breakfast, waffle house was much more palatable food. A bottle of water was nearly $4.00.

By on May 28, 2018

Review comment responded on Jul 11, 2018

Thank you for your review. We are very sorry to hear that you were unsatisfied with your morning dining experience. We would love to have another opportunity to better serve you again during your next trip to Durham/Southpoint.

3
Everyone

Ordering food through the in house service was not good. Long wait and was terrible. There are many nearby restaurants; don't waste money on the hotel food. Breakfast was good however.

By on Apr 20, 2018

Review comment responded on May 3, 2018

Thank you for your review. I am very sorry to hear about your dining experience with us. Please rest assured that we will address this with our staff in an effort to improve our guests' dining experience with us. We hope to have another opportunity to better serve you in the near future.

3

nice hotel in terms of location.

Everyone

I enjoyed the trip but felt the stay could have used some improvements. Although everyone was very friendly and welcoming the place could use some sprucing up so that it can match the lovely location and grounds which are beautiful. They need to do a better job keeping the place immaculate on the inside. Additionally, housekeeping did not clean the room two of the nights we were there. On one day we had to ask them to come and clean after a day of being out. We had to bring our food downstairs to eat while they cleaned, which was awkward. Also on two days a few of the towels had yellow stains which was not okay. Also, the room was full of lady bugs. On a positive note, the hotel manager and front desk staff were very kind and accommodating due to the fact that we had to book an additional night last minute. Parking was convenient and safe with ample room. The location of the hotel was also really nice. Breakfast was great the first day with many options but not as great for the additional days during our stay. One aspect of breakfast which was not the best was the plates were rarely clean. They need to do a better job cleaning dishes, sweeping and mopping the eating area, etc. I think the hotel has a lot of potential but management needs to have additional members hired to clean the rooms and the inside of the hotel. This would likely solve the problem because I am sure housekeeping is over worked and likely underpaid.

By , from East Coast on Feb 20, 2018

5

always this hotel for me when i visit nc.

Everyone

Every year i visit, never a dissappointment. Clean hotel, staff is great, cant beat the free breakfast. Always accomodating to your needs. I hope they stay like this as i will continue to visit and recommend this hotel to Others.

By , from Chicago on Jan 14, 2018

Review comment responded on Jan 29, 2018

Samuel, Thank you so much for taking the time to tell us about your stay! We are certainly very proud to have made your stay so great. We look forward to welcoming you back again soon!

Hyatt Place Durham Southpoint

7840 NC 751 Hwy, Durham, NC 27713