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SureStay Plus Hotel by Best Western Durham Medical Center

2.5 star property
Hotel in Durham with free breakfast and a fitness center

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Durham Medical Center

Exterior
Free daily full breakfast
Meeting facility
Pillowtop beds, desk, laptop workspace, blackout drapes
Lobby

Reviews

5.8 out of 10

Popular amenities

  • Parking available
  • Breakfast included
  • Gym
  • Housekeeping
  • Pet friendly
  • 24/7 front desk

Explore the area

View in a map
3710 Hillsborough Rd, Durham, NC, 27705-2906
  • Place, Duke University Hospital
    ‪3 min drive‬
  • Place, Cameron Indoor Stadium
    ‪6 min drive‬
  • Place, Duke University
    ‪6 min drive‬
  • Airport, Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Durham

SureStay Plus Hotel by Best Western Durham Medical Center places you within 2 miles (3 km) of Bennett Place and North Carolina Civil War Trail. This 114-room hotel has free breakfast along with conveniences like free self parking and a gym.

What's nearby

  • Duke University Hospital - 3 min drive - 2.1 miles
  • Duke University Chapel - 4 min drive - 2.1 miles
  • Cameron Indoor Stadium - 6 min drive - 2.9 miles
  • Duke University - 6 min drive - 2.9 miles
  • Durham Performing Arts Center - 6 min drive - 4.6 miles

Getting around

  • Durham Station - 7 min drive
  • Raleigh-Durham International Airport (RDU) - 23 min drive

Restaurants

  • ‪Sheetz - ‬16 min walk
  • ‪Chick-fil-A - ‬16 min walk
  • ‪Bojangles' Famous Chicken 'n Biscuits - ‬8 min walk
  • ‪Cook Out - ‬4 min walk
  • ‪Cracker Barrel - ‬3 min walk

About this property

SureStay Plus Hotel by Best Western Durham Medical Center

Hotel in Durham with free breakfast and a fitness center
Renovated in 2022, SureStay Plus Hotel by Best Western Durham Medical Center offers a gym, free WiFi in public areas, and conference space. A stay here includes free parking. The 24-hour front desk has staff always at the ready. Additional amenities include a business center, express check-out, and laundry facilities.
32-inch LCD TVs come with cable channels, and guests can stay connected with WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 480 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1989
  • Renovated entire property - January 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during August, September, October, November, December, and January:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 15 per pet, per day, plus a deposit of USD 25 per stay
  • Dogs only
  • 1 total (80 lbs is the maximum weight per pet)
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 25.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 25 per stay
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
  • Check-in: 3 PM—-2:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Quality Durham
Quality Inn Durham
Baymont Inn Durham Hotel
Baymont Inn Durham
Quality Inn Suites
Durham Medical Park Inn Suites
Quality Inn Suites Medical Park
SureStay Plus Hotel by Best Western Durham Medical Center Hotel
SureStay Plus Hotel by Best Western Durham Medical Center Durham

Frequently asked questions

What is there to do within easy reach of SureStay Plus Hotel by Best Western Durham Medical Center?

This hotel is located in Durham, close to Duke University Chapel, Sarah P. Duke Gardens, and Cameron Indoor Stadium. You'll also find Wallace Wade Stadium and Brightleaf Square within a short drive.

How much does it cost to stay at SureStay Plus Hotel by Best Western Durham Medical Center?

As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Durham Medical Center on Oct 19, 2025 start from $66.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at SureStay Plus Hotel by Best Western Durham Medical Center?

Yes, uncovered self parking is offered for free at the hotel. Free RV/bus/truck parking is also available for guests.

Does SureStay Plus Hotel by Best Western Durham Medical Center have a casino?

No, SureStay Plus Hotel by Best Western Durham Medical Center doesn't have a casino.

Will I find an indoor pool at SureStay Plus Hotel by Best Western Durham Medical Center?

No, there is no indoor pool at this hotel.

Is SureStay Plus Hotel by Best Western Durham Medical Center a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress as well as free breakfast and a 24-hour front desk.

Does SureStay Plus Hotel by Best Western Durham Medical Center have a hot tub?

No, this hotel doesn't have a spa tub.

Does SureStay Plus Hotel by Best Western Durham Medical Center feature a restaurant that includes a breakfast menu?

SureStay Plus Hotel by Best Western Durham Medical Center offers free full breakfasts each morning though there is no restaurant.

Will SureStay Plus Hotel by Best Western Durham Medical Center allow pets to stay for free?

Although they can't stay for free, dogs are welcome at SureStay Plus Hotel by Best Western Durham Medical Center for a fee of USD 15 per pet, per day. A deposit of USD 25 per stay is collected.

Are there connecting rooms at SureStay Plus Hotel by Best Western Durham Medical Center?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to SureStay Plus Hotel by Best Western Durham Medical Center?

The closest major airport to SureStay Plus Hotel by Best Western Durham Medical Center is Raleigh-Durham International Airport (RDU), which is 18.3 mi away (23 minutes by car).

Can I book a room with a balcony at SureStay Plus Hotel by Best Western Durham Medical Center?

No, there aren't any guestrooms with balconies at SureStay Plus Hotel by Best Western Durham Medical Center.

SureStay Plus Hotel by Best Western Durham Medical Center Reviews

Reviews

5.8
Rating 10 - Excellent. 144 out of 1003 reviews
Rating 8 - Good. 197 out of 1003 reviews
Rating 6 - Okay. 234 out of 1003 reviews
Rating 4 - Poor. 217 out of 1003 reviews
Rating 2 - Terrible. 211 out of 1003 reviews

5.8/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Marcelita

Stayed 1 night in Aug 2025

6/10 Okay

Tosha, Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort

Disappointing stay- won’t be returning.

The hotel looked much better in the photos online than in person. When I arrived, I had to search for the front desk clerk after waiting around with no one in sight. The area around the property felt unsafe, with some sketchy activity going on nearby. There was only one ice machine located on the first floor next to the washer and dryer, and the floor in that area was constantly wet and dirty because the machine randomly dropped ice. I was staying on the third floor, so this was inconvenient. The hotel clearly had water damage, which was obvious from the condition of the floors and a strong musty smell. Breakfast ended early at 9:30 a.m., and the pool was closed the entire time—even though temperatures were around 96°F all week. One night, the police were even called to the hotel, which was unsettling. The Hilton just across the parking lot looked like a much better option and felt safer overall. Staff at this hotel were unfriendly and often didn’t answer the phone. The beds were unusually high; my elderly grandmother had a very hard time getting in and out of bed. While it was okay for a single night in a pinch, I would not recommend staying here and definitely won’t be coming back.
Stayed 2 nights in Jun 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the service the front desk gave you when I came in and the day that I left was very very positive and I appreciate everything
Stayed 2 nights in Jun 2025

10/10 Excellent

LORI, Geneva

Stayed 1 night in Jun 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 7 nights in Jun 2025

6/10 Okay

Ryan

Pictures are
Stayed 1 night in Jun 2025

2/10 Terrible

Joseph A

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Byung Hui

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Jun 2025

2/10 Terrible

Tahja

Disliked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

Traci

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Yubesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall experience was great and I will recommend others to come.
Stayed 1 night in Jun 2025

6/10 Okay

Elaine

Hotels.com -specify which country hotel is in!!

I didn’t actually stay at this hotel because I live in the UK and was looking for one in Durham, UK. I didn’t even know there is a Durham in the US! I think Hotels.com should make it clearer or at least put the price in dollars not pounds to avoid confusion! I emailed the hotel as soon as I realised and asked if they could possibly give me a refund even though I had chosen the non-refundable option but heard nothing back. I don’t blame the hotel -it’s my own fault not theirs! I’ve given 3 stars for everything as that seems fair-I have no idea nor will I ever have how good this hotel is!
Stayed 1 night in Jun 2025

4/10 Poor

Deana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Weed smell and if u check in late you can’t get to anything and it’s. Not a full breakfast waffles was about it
Stayed 1 night in Jun 2025

10/10 Excellent

Joshua

Stayed 1 night in Jun 2025

10/10 Excellent

Joshua

Stayed 1 night in Jun 2025

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities
It was great
Stayed 2 nights in Jun 2025

4/10 Poor

Zachary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Floors in hallways were uneven, homeless people are constantly in the parking lot , trash in the landscaping, elevator was sketchy, and constant pest problems in 306.
Stayed 3 nights in May 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel
Stayed 1 night in Jun 2025

6/10 Okay

Christy

Business traveler
Disliked: Amenities
I had trouble understanding the gentleman who checked me in. He didn’t explain anything about the free breakfast or anything extra. There wasn’t the ability to take a bath, only a shower and the water was barely warm. Rather disappointing. Plus there was standing water in the tub when I checked in.
Stayed 1 night in Jun 2025

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 1 night in May 2025

4/10 Poor

Jen

Disliked: Staff & service, property conditions & facilities, room comfort

AWFUL SERVICE AND DIRTY AS SIN

The people that run the front desk were absolutely rude and unhelpful. I had turned my towels into housekeeping during housekeeping hours but they failed to bring me any clean ones back. So that following evening I called down to the front desk and asked if I could please get some towels and I was told that it was marked on his paperwork that we had already received towels for that day and we were not eligible to get any clean towels. I had to go down the street and purchase some towels to take my shower that evening. I also needed quarters to complete my laundry cycle. I had enough quarters to start the wash but did not have enough for the dryer and I was told that he could not give me the quarters that he had in the register because he needed them for other customers. That I would have to walk to a store or figure something else out to complete my laundry. The first morning I had spilled just a little bit of coffee on the floor next to my bed, so I used one of the towels that I have bought the night before to clean up my mess and when I looked at the towel after I was done it was near black! Absolutely disgustingly dirty. There's no way that these floors were cleaned before I entered this room.
Stayed 1 night in May 2025

8/10 Good

Billie Jean

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice and had been renovated. Didn’t understand why the fan in the bathroom ran 24-7. More renovations and landscaping is needed for better appeal.
Stayed 3 nights in May 2025

6/10 Okay

Paula

Traveled with family
Stayed 2 nights in May 2025

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. And convenient.
Stayed 1 night in May 2025

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