The room had a mr⁵The shower curtain was flithy and had mold on it. The bottom of the toilet was dirty. The phone in the room was filthy with old ashes on it and it wasnt able to be used. Also, there were ashes all over the AC unit. I didnt even stay the night, checked out early. I really would like a refund because I wont back.
Disgusting , dirty, nasty, gross, horrible. Worst, filthy,
Conveniently located and worked well for my needs.
Deplorable place. Looks like some of the guests are on government subsidies as they show up with luggage in trash bags and dirty attires. No services or amenities as advertised; no room service. The list is very long. Do yourself a favor and do not check-in in hell.
Good location. Good Price. No breakfast. Carpet are smelling. No amenities.
They overbooked our room and made us go to Ivy Creek Blvd which was down the road. Wanted a non smoking room that smelled just like cigarettes. It was still dirty also other guest were blasting music outside.
Very dirty I stay there four days I stay there no any room cleaning no Bath room clean no soap all outside Very dirty I am not a recommend to anyone to go to that hotel Very bad dirty hotel
This hotel was pretty great. The staff was amazing.
I checked in around 10pm and just wanted to shower and get to bed as I had to get up by 5am. I went in to the room and it literally looked like someone was already staying there. The soap was open on the sink with the wrapper next to it. Bed was not made. No bath towels. And the toilet tank top was off and sitting g in the toilet like someone was working in it. I went back to the lobby and was given another room and that room, although a little cleaner, also did not have bath towels. I just showered and used one of my shirts to dry off. I have stayed in this chain several times in the past and had a great experience but this place is ridiculous.
Just needs to fix shower other than that it was an good stay
The lobby was closed when I arrived but I was lucky the front desk guy was outside when I pulled up. I was late but there should always be an attended front desk at anytime of day in my opinion. The room stinks and there were no pillows on the bed. Only a pillow in the closet with no pillowcase on it.
All I will say is I have reported this hotel and was very dissatisfied. I hope that no one ever goes there. Truthfully I want my money back and for that hotel to be demolished and rebuilded. Just a waste of building with waste in it.... I travel so this was by far the first and last time I will stay in an extended stay!!!!!!!!
Bugs, no towels no wash cloths, attitude from staff. Towing cars, no body is ever in the office, put sign on the door that said they would be back in 20mins which ended up being over an hour. Looked around and the hotel staff was outside talking and smoking
Although their is a majority of young temporary placed occupants the environment is welcoming downhome and peaceful.
Don't stay here. Room reeked of smoke and pot - after leaving, my clothes still smelled heavily. Room dirty -- sticky stuff on top of the dresser and table No towels on check in, just one wash cloth Only given 5 thin wire hangers and then told that was the limit when I asked for more Security lock was missing one of two screws, barely hanging on. Cords hanging from ceiling where I think maybe the smoke detector used to be. Kitchen sink leaked straight out the bottom in to the cabinet below. This may have gotten repaired during my visit, but was another sign of the neglect. To check in, had to walk through cloud of smoke from three people smoking in front of the door -- including the person working check in. On to pros side: Some other employees were nice. The bed was reasonably comfortable -- it may have even been new.
Checking in and out was easy but the rooms were a mess. Lots of broken parts and no thought for visitor comfort. Just not the spot for a four night visit with grandchildren Pulled out after two nights.
Everything was as expected. Very clean, basic place to stay. Staff was courteous and helpful. Room amenties are fairly basic but quite sufficient. Overall, good value.
Located within 2 miles (3 km) of Mechanics & Farmers Bank, Extended Stay America Suites Durham University places you within a few miles (5 km) of Duke University. This 120-room hotel has in-room conveniences like kitchens, refrigerators, and microwaves.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
The 120 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
At Extended Stay America Suites Durham University, guests have access to free WiFi in public areas and laundry facilities. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
The room had a mr⁵The shower curtain was flithy and had mold on it. The bottom of the toilet was dirty. The phone in the room was filthy with old ashes on it and it wasnt able to be used. Also, there were ashes all over the AC unit. I didnt even stay the night, checked out early. I really would like a refund because I wont back.
Disgusting , dirty, nasty, gross, horrible. Worst, filthy,
Conveniently located and worked well for my needs.
Heather, it was wonderful to read your review and find out how much you enjoyed your stay with us. We are happy that our location was perfect for your needs and helped make your trip to the area a total success. Thank you very much for sharing your experience so future guests can see what makes Extended Stay America an excellent choice. Sincerely, Hotel Management
Deplorable place. Looks like some of the guests are on government subsidies as they show up with luggage in trash bags and dirty attires. No services or amenities as advertised; no room service. The list is very long. Do yourself a favor and do not check-in in hell.
Thank you for staying at our hotel. We are sorry for the inconvenience caused due to the other guests on the property and regret the problems you encountered. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Good location. Good Price. No breakfast. Carpet are smelling. No amenities.
Thank you for staying at our hotel. We are pleased to know you liked our location and found us to be a good value. However, we are sorry for the odor issue you encountered and regret the disappointment you had with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. Also, your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay so that we can provide you with a much better stay. Sincerely, Hotel Management
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
They overbooked our room and made us go to Ivy Creek Blvd which was down the road. Wanted a non smoking room that smelled just like cigarettes. It was still dirty also other guest were blasting music outside.
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Very dirty I stay there four days I stay there no any room cleaning no Bath room clean no soap all outside Very dirty I am not a recommend to anyone to go to that hotel Very bad dirty hotel
Thank you for your review. We apologize for the cleanliness issue you experienced during your stay and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to be more diligent with our efforts moving forward. Also, know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are always happy to provide fresh linens and whatever you need during your stay. We’re sorry if this was not explained to you at the time of your arrival. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management
Thank you for taking the time to give us your feedback on your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management