Skip to main content
Beginning of main content

Recent guest reviews

The room we were given had bugs. We didn’t realize it as we had gotten in late (2:30 am)and were busy at doctors apts the whole next day. When we arrived back in the room we, my husband, myself and small child all had bites on us after being in the room for two hours. We called the front desk and asked for alt room. They proceeded to argue with my husband about transferring rooms. They also stated this is an orbitz problem if we wanted reimbursement (going from a suite to a nonsuite room) for the room, stating “we shouldn’t have gone through a third party.” Then proceeded to ask for pictures of the bites. This is highly inappropriate, terrible customer service.

Very clean and nice staff.

Property well kept and clean

When I come back to North Carolina I don’t plan on staying here again. I only like staying places That are accommodating and understanding. We asked to check out a day early because of unfortunate circumstances back at home. The Hotel wasn’t willing to work with our reservation and let us do so. On top of that the hotel is a little rundown. Our refrigerator had a constant buzzing sound which was annoying. Then the air-conditioning was rather obnoxious during the start up and shutdown. Made nights a little hard.

Convenient location. Friendly staffs. Very helpful when i asked to change room as i discovered someone smoke in non smoking room.

Cleanliness and the staff was very friendly

It was great, the staff was really great..

They lie and took 100 dollars saying it was dog pop in the room and that’s not true cuz I have a doberman pincher and is no way I would miss it after checking the hole room me and my wife . I try calling them to see any proof and they kept hanging up on me so I reported them.

There is some white dust like substance on my room floor next to the coffee maker. Some staff are nicer than others but they are all ok. Lots of convenient parking in front.

The property needs updating. There was no sanitation seal on the door. The floor molding was detached, wallpaper separating, carpet old, a roach crawling by the coffee machine and a shower curtain torn. At least the bed and bathroom appeared to be clean.

The staff are great and they try. Can see that the property needs some maintenance and TLC.

I like that as soon as I walked in the building I was impressed of how clean and well decor yet simply Elegant me.

Room had a very musty smell and there was mold in the bathroom. Hand lotion had been previously used. Not up to the standards I’ve enjoyed at other Hilton’s around the country. But I love their beds!

cleaning, cleaning, cleaning !!!

Found a living bedbug on the bed. Called the front receptionist and told me it was more than likely a flea due to hotel being pet friendly. A really nice manager came to my room and stated, “yup, that’s a bedbug”! He accommodate us to a new room and gave us free breakfast and 25 dollars off at the bar. Also, the bathrooms in particular were very dirty. I would not stay there again.

Very rude and unhelpful staff. Will not acknowledge you even standing at the Covid appropriate distance at the front desk. Asked for a final bill at checkout and was told the cannot see it. I'll have to check my booking agency. Called back and gave my email address to have it email and suddenly it can be done. The person took the email address, said okay it done then disconnected the call. The hallways were dirty. There was a plate and napkin sitting on the floor when we checked it around 2:00pm and it was still there at midnight. Of the 2 elevators, only one worked. It was quicker to use the stairs than to wait on the elevator. Stayed for 3 nights and had no housekeeping. We had to ask front desk for bathroom tissue. However, housekeeping came at 8:30 on the check day. Had to ask her to return twice-check out is noon. The room at check in was clean.

Hillsborough Rd Durham NC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Hilton Durham near Duke University places you within 2 miles (3 km) of Duke University and Rhine Research Center Museum. This 3.5-star hotel welcomes guests with 196 rooms and conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Get a pick-me-up at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.


Rooms

Guests can expect free WiFi and 49-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Refrigerators, coffee makers, and free weekday newspapers are other standard amenities. Housekeeping is available on request.


Property features

Guests of Hilton Durham near Duke University have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a computer station.

Room options

Two Queen Beds, Accessible

2 Queen Beds | Sleeps 4

One Queen Bed, Alcove Suite

1 Queen Bed | Sleeps 3

Two Queen Beds, Accessible

2 Queen Beds | Sleeps 4

Two Queen Beds, Accessible

2 Queen Beds | Sleeps 4

Guest reviews for Hilton Durham near Duke University

Everyone (16) Couples (6) Family (21)
1
Family

The room we were given had bugs. We didn’t realize it as we had gotten in late (2:30 am)and were busy at doctors apts the whole next day. When we arrived back in the room we, my husband, myself and small child all had bites on us after being in the room for two hours. We called the front desk and asked for alt room. They proceeded to argue with my husband about transferring rooms. They also stated this is an orbitz problem if we wanted reimbursement (going from a suite to a nonsuite room) for the room, stating “we shouldn’t have gone through a third party.” Then proceeded to ask for pictures of the bites. This is highly inappropriate, terrible customer service.

By on Aug 10, 2022

5
Family

Very clean and nice staff.

By on Jul 16, 2022

5
Family Business Business

Property well kept and clean

By on Jun 14, 2022

Review comment responded on Jun 14, 2022

Thank you for choosing Hilton Durham for your stay! Come back to visit with us again.

2
Family with small children

When I come back to North Carolina I don’t plan on staying here again. I only like staying places That are accommodating and understanding. We asked to check out a day early because of unfortunate circumstances back at home. The Hotel wasn’t willing to work with our reservation and let us do so. On top of that the hotel is a little rundown. Our refrigerator had a constant buzzing sound which was annoying. Then the air-conditioning was rather obnoxious during the start up and shutdown. Made nights a little hard.

By on May 9, 2022

Review comment responded on May 11, 2022

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.

4
Family

Convenient location. Friendly staffs. Very helpful when i asked to change room as i discovered someone smoke in non smoking room.

By on Apr 22, 2022

Review comment responded on May 5, 2022

Thank you for the review. Come back again to visit us.

5
Family Business Business

Cleanliness and the staff was very friendly

By on Feb 17, 2022

Review comment responded on Feb 18, 2022

Thank you for your review! Come back to visit with us again.

5
Family

It was great, the staff was really great..

By on Feb 15, 2022

Review comment responded on Feb 16, 2022

Thank you for your review! Come back to visit with us again.

1
Everyone

They lie and took 100 dollars saying it was dog pop in the room and that’s not true cuz I have a doberman pincher and is no way I would miss it after checking the hole room me and my wife . I try calling them to see any proof and they kept hanging up on me so I reported them.

By on Jan 16, 2022

Review comment responded on Jan 17, 2022

We do apologize for the inconvenience. The charge was removed as it was placed on the wrong room by accident. Please forgive us for our mistake of the charge.

5
Everyone

There is some white dust like substance on my room floor next to the coffee maker. Some staff are nicer than others but they are all ok. Lots of convenient parking in front.

By , from Los Angeles on Dec 23, 2021

Review comment responded on Dec 28, 2021

Thank you for the review. Please inform the hotel of what room you stayed in so that we can clean the dust particles you found. Come visit with Hilton Durham again.

3
Business Business

The property needs updating. There was no sanitation seal on the door. The floor molding was detached, wallpaper separating, carpet old, a roach crawling by the coffee machine and a shower curtain torn. At least the bed and bathroom appeared to be clean.

By on Dec 6, 2021

Review comment responded on Dec 6, 2021

I do apologize for the inconvenience of the issues you received. I will address the issues with my housekeeping staff. Can you please indicate the date of your stay along with the room you were in?

Hilton Durham near Duke University

3800 Hillsborough Rd, Durham, NC 27705
url importing http://www.orbitz.com/Raleigh-Hotels-Hilton-Durham-near-Duke-University.h18821-p2.Hotel-Reviews
There was an error importing /Raleigh-Hotels-Hilton-Durham-near-Duke-University.h18821-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Raleigh-Hotels-Hilton-Durham-near-Duke-University.h18821-p2.Hotel-Reviews

Frequently asked questions