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Fiesta Americana Puerto Vallarta All Inclusive & Spa Hotel

4.0 out of 5.0

Recent guest reviews

The food and staff are great! Excellent pools, restaurants, spa, swim up bar, view, and a tropical feel. All rooms face the ocean! Staff can’t do enough for you. Great adult pool!

The bad: BRING LOTS OF SMALL BILLS AND $1'S FOR TIPS. THEY WILL NOT EXCHANGE UNLESS YOU PAY 18.6% FEE. ESTABAN at the Expedia counter will LIE to sell you an excursion. He sold us a whale watching excursion that did not even go where whales were. (it went no where near the place they are most seen) It went straight to a BORING private beach where we were stuck for 5 hours. No whales. We were out $450. He charged our credit card $18 more than he gave us a receipt for as well. His idea of fixing the problem was to give us a cab ride to the airport. ($18) He is dirty. Do not trust him. At three dinner restaurants and outside buffet menus never change except buffet. Beds VERY small and pillows were awful. NO NIGHT LIFE AFTER 10 - seriously. Boring at night. The good: Hotel staff is amazing. Everyone was friendly and there to help. Stay on the 8th or 9th floor to get VIP treatment. Its worth it. You get ocean front dining and free use of the infinity adults only pool area. Up there they will wait on you from 10-6 and will even bring you food off a special menu. They even brought us food that wasn't on the menu. It is super relaxing. Even if you have to pay the $15 per day to use it, DO IT. Juan Carlos will take good care of you. He is fun and considerate. I give high marks to the entire staff at the infinity pool. Julieta, our room keeper, was great too. She kept our room perfect. The drinks are decent. Cabs are cheap. Go to boardwalk for $65 pesos. Worth it.

Loved this hotel. All the employees were friendly & food was great. Would highly recommend staying here.

Our original destination was supposed to be Cancun, but the weather did not look promising for fun and sun. We decided to pay the change fee for for the airline and went to Puerto Vallarta. The staff at the Fiesta Americana could not have been more accommodating. We upgraded our room in order to have access to the infinity pool. Well worth it. Juan Carlos, Andres, and the entire team made you feel like a VIP. Our room attendant Ana ensured our room was immaculate each and everyday and Alejandro delivered our pot of coffee and sweets each morning with a smile. I witnessed every person from bartenders to housekeeping work extremely hard to make sure each guest relaxed and enjoyed themselves. We are already planning our trip to return next year.

This was our second time staying at the Fiesta Americana all incl. and have to say it was a wonderful experience. However I will say I had an issue at check in that I wasn’t happy about. I had requested a king size bed on 5th floor or above (as I had last visit) at booking several months prior to arrival. I got there and they had me on 3rd floor with 2 queens and wouldn’t accommodate me unless paid $50.00 extra a night!! Finally gave me king on 3rd floor. Other than that I have nothing but fantastic things to say about this place. The staff is very very friendly and accommodating!!! The best pool server is Rafael “Rafael in the house” ask for him. I promise he won’t let you down on his service. I was really hoping he would be there again this year and he was. We are already planning our 3rd trip back to this resort. Rooms were clean and everything working great. Food is awesome and lots of choices. Drinks were good and plentiful. Pool clean and roomy. There is some peddling from vendors on the beach but not too pushy. They are not allowed to cross the rope to come to where you are at resort. All in all I highly recommend the Fiesta Americana. You won’t be sorry. Unless you expect perfection!!!

Hotel is conveniently located close to mall, downtown and 10 mins from airport. Friendly and helpful staff. Food was good for the most part. Beach is nice but it’s not the Caribbean water and it’s cold. Beach chairs are always available. Chairs by the pool are harder to find if you are not down by 9am. Traveled with a 2 year old and he had a blast. He was unable to use kids club because it’s for children 4-12 years old. But between pool, beach and onsite playground, he managed to stay busy and happy. There is a shopping center across the street with a store called “Soreina” which is like a Walmart. Very Convenient! Purchased beach toys and other stuff. Hotel does get quite at night. A few nights they had a group that played in the lobby. One night a DJ but not many people came out. So, for young adults and if you are looking to party this is not the place for you. But there is a nice club across the street “Santana”. For relaxation and quite downtime, this is the place for you.

We had a nice family vacation spending a week at the Fiesta Americana. I was a little disappointed we didn't seem to experience the outstanding service that other reviews talked about, the staff was pleasant and in some cases very friendly (pool waiters were excellent, pool entertainment staff very outgoing and friendly, wait staff in the restaurants, lobby bar and buffets were great) we have had better experiences with staff really getting to know us by name, especially the bartenders. We didn't have any bartenders that really seemed to remember us from day to day, etc. as we have at many other resorts (and we always tip). The beds were comfortable, A/C was excellent, bathroom was clean and everything worked well. Rooms were very clean as were the rest of the facilities and had great views. The beach area is very nice with plenty of chairs at both the pool and beach. Food was also very good (although we aren't foodies and are pretty happy with any food we don't have to prepare) with lots of choices to keep even our teenagers happy. This was more of a family resort, not as much appeal for couples or honeymooners I think. Lots of kids. Overall a good trip, but I don't see us coming back.

Great time , the weather was great, company was awesome and the staff was amazing

The staff could not be friendlier. Both of us were mobility-impaired, and all consideration was given to us with assistance on steps etc. The in-house coffee-shop assistant was especially friendly. The food was plentiful and varied, although a vegetarian would find the selections quite limited. A minor problem with the curtain rod was fixed within a few moments by competent staff. In all, it was a very enjoyable experience.

Two Moms and two adult daughters went to Fiesta Americana for a three night stay for a ladies trip. We had a wonderful time. I would suggest that for the activities there should be an announcement so that people don't miss out. It was so hot and muggy that we stayed in the water almost the entire time other than for dinner and breakfast and that was fine because we loved being in the pool. All of the staff is fantastic! Our refrigerator in our room wasn't working properly - not cold enough, but we didn't stay in our room much anyway. The exterior of the hotel could be cleaner, but the room cleanliness was fine. The Fiesta Night was so fun and the Italian restaurant was my favorite. We didn't stay long, so I'm sure we missed some other fun things to do. The two daughters each did parasailing, but us Moms stayed on the beach taking pictures. There is only one pool, but it is big enough and there is also a small shallow area for the little ones, in addition to a playground. We had a wonderful time! Thank you to all at Fiesta Americana!

PROS: The cleanliness of this hotel and our room was impeccable and the hotel staff goes above and beyond to ensure your stay is perfect. The location is close to everything. The Grill restaurant/bar on the ocean side was awesome for our days and The Rosato restaurant was perfect for our evenings. The property is well-maintained and beautiful. CONS: The Worst - The Timeshare people at the hotel were relentless during our stay trying to get us to do a presentation to sell us a Fiesta Americana timeshare. We hated going through the lobby due to them constantly approaching us, one lady even followed us out of the hotel one day when we were leaving for the day. Some of the extras that are not included in the all inclusive are lobster and sake. The beds are very hard. TIP: September is typically a very rainy month.

Found hotel OK overall, was poor compared to other hotels we have stayed in...overall a fair hotel

Loved my room staff were very pleasant and helpful. We were 13 of us only family members. Great service. I would go back to that great experience wonderful hotel.

The food, drinks, room service, events, were the best! I'd recommend it to anyone..totally worth every penny!

Workers were very helpful and friendly. The food was awesome and the drinks were so good I kept ordering more. I loved the location of the hotel. Employees went above and beyond. I was treated so good I'm thinking about coming back.

It's Mexico, from the moment u arrive at the airport somebody is trying to sell u stuff. They tried at the hotel, we obliged and declined the offer. Ran into the folks multiple times, no hard feelings and they were friendly and talkative!!!!! The hotel staff were amazing, friendly, went above and beyond for anything!!! My wife and I were so so so impressed! The front desk folks were great. The concierge was beyond helpful from renting a car to directions recommendations for anything and advice. I will be going back to Fiesta Americana, next with my children, I am ferociously protective of them but I felt it was so family oriented and safe that I would have issues bringing them with us! I cannot say enough how impressed I am, only downside, I wanted a cold bottle of water once in a while and they never seemed to be cold at all!

This resort is not one that I would return to.. The room was infested with ants. We were given a can of raid to treat the ants.. On day three after asking for the manger we were upgraded to a better room.. There should be more activities in the evenings. We had to leave the resort each night for entertainment.. We love Puerto Vallarta but will be staying at another resort..

The fiesta Americana was one of the nicest hotels we've ever stayed at great poolside and beach waiters Miguel and polo were the best! Really impressed by the food not your average all inclusive I'll be back

Great for the price. Breakfast buffet was ok. Italian and Mexican restaurants were great. Fish and shrimp tacos at la cevicheria were excellent. Our 3 kids age 3, 5, and 7 loved the kids club. Pool was warm

Staff was amazing, very friendly...food was great, a lot to choose from. Needs to engaged guest into more fun activities, would definitely recommend this hotel to my friends, however I would luv to try for adults only hotel next time..

Av. Francisco Medina Ascencio km 2.5 Puerto Vallarta JAL

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Las Glorias within a short walk of La Isla, Fiesta Americana Puerto Vallarta All Inclusive & Spa Hotel is within a mile (2 km) of Cruise Ship Terminal. This 291-room, 4-star resort has a full-service spa along with an outdoor pool and free self parking. On the beach, it's also near Malecon and Bay of Banderas.


Dining

There are ample dining options with 6 onsite restaurants, including El Mexicano, which specializes in Mexican cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

Fiesta Americana Puerto Vallarta All Inclusive & Spa Hotel's 291 rooms are air-conditioned and provide balconies, minibars, and free bottled water. Flat-screen TVs come with cable channels. Bathrooms offer hair dryers and free toiletries. Safes and ironing boards are also standard.


Property features

At Fiesta Americana Puerto Vallarta All Inclusive & Spa Hotel, guests enjoy a full-service spa, an outdoor pool, and a children's pool. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Other amenities at this all-inclusive resort include a fitness center, free WiFi in public areas, and conference space.

Room options

Deluxe Room, Ocean View

Full 2 | Sleeps 4

Club Room, Ocean View (Fiesta)

Full 2 | Sleeps 4

Family Room

Full 2 | Sleeps 4

Guest reviews for Fiesta Americana Puerto Vallarta All Inclusive & Spa Hotel

Everyone (35) Couples (175) Business (4) Family (82) Friends (36) Other (15)
5

great hotel

Everyone

The food and staff are great! Excellent pools, restaurants, spa, swim up bar, view, and a tropical feel. All rooms face the ocean! Staff can’t do enough for you. Great adult pool!

By , from Lindsay Ontario Canada. on Feb 20, 2018

4

great staff/hotel except esteban excursion counter

Everyone

The bad: BRING LOTS OF SMALL BILLS AND $1'S FOR TIPS. THEY WILL NOT EXCHANGE UNLESS YOU PAY 18.6% FEE. ESTABAN at the Expedia counter will LIE to sell you an excursion. He sold us a whale watching excursion that did not even go where whales were. (it went no where near the place they are most seen) It went straight to a BORING private beach where we were stuck for 5 hours. No whales. We were out $450. He charged our credit card $18 more than he gave us a receipt for as well. His idea of fixing the problem was to give us a cab ride to the airport. ($18) He is dirty. Do not trust him. At three dinner restaurants and outside buffet menus never change except buffet. Beds VERY small and pillows were awful. NO NIGHT LIFE AFTER 10 - seriously. Boring at night. The good: Hotel staff is amazing. Everyone was friendly and there to help. Stay on the 8th or 9th floor to get VIP treatment. Its worth it. You get ocean front dining and free use of the infinity adults only pool area. Up there they will wait on you from 10-6 and will even bring you food off a special menu. They even brought us food that wasn't on the menu. It is super relaxing. Even if you have to pay the $15 per day to use it, DO IT. Juan Carlos will take good care of you. He is fun and considerate. I give high marks to the entire staff at the infinity pool. Julieta, our room keeper, was great too. She kept our room perfect. The drinks are decent. Cabs are cheap. Go to boardwalk for $65 pesos. Worth it.

By , from Indiana USA on Feb 4, 2018

Review comment responded on Feb 9, 2018

Thank you for share your experience with us, We are sorry for the inconvenient with the food and coffee, we are so happy to know that you had great holidays and enjoyed the staff. Hope to see you soon!

5
Everyone

Loved this hotel. All the employees were friendly & food was great. Would highly recommend staying here.

By on Jan 23, 2018

Review comment responded on Jan 23, 2018

Thank you so much for your comment and recommendation.

5

magnificent

Everyone

Our original destination was supposed to be Cancun, but the weather did not look promising for fun and sun. We decided to pay the change fee for for the airline and went to Puerto Vallarta. The staff at the Fiesta Americana could not have been more accommodating. We upgraded our room in order to have access to the infinity pool. Well worth it. Juan Carlos, Andres, and the entire team made you feel like a VIP. Our room attendant Ana ensured our room was immaculate each and everyday and Alejandro delivered our pot of coffee and sweets each morning with a smile. I witnessed every person from bartenders to housekeeping work extremely hard to make sure each guest relaxed and enjoyed themselves. We are already planning our trip to return next year.

By , from Marlton NJ on Jan 21, 2018

Review comment responded on Jan 23, 2018

Thank you Katy, its was a pleasure serve to you and make this experience memorable. Hope to see you soon!

5

second trip to fiesta

Everyone

This was our second time staying at the Fiesta Americana all incl. and have to say it was a wonderful experience. However I will say I had an issue at check in that I wasn’t happy about. I had requested a king size bed on 5th floor or above (as I had last visit) at booking several months prior to arrival. I got there and they had me on 3rd floor with 2 queens and wouldn’t accommodate me unless paid $50.00 extra a night!! Finally gave me king on 3rd floor. Other than that I have nothing but fantastic things to say about this place. The staff is very very friendly and accommodating!!! The best pool server is Rafael “Rafael in the house” ask for him. I promise he won’t let you down on his service. I was really hoping he would be there again this year and he was. We are already planning our 3rd trip back to this resort. Rooms were clean and everything working great. Food is awesome and lots of choices. Drinks were good and plentiful. Pool clean and roomy. There is some peddling from vendors on the beach but not too pushy. They are not allowed to cross the rope to come to where you are at resort. All in all I highly recommend the Fiesta Americana. You won’t be sorry. Unless you expect perfection!!!

By , from Kentucky on Jan 10, 2018

Review comment responded on Jan 16, 2018

Thank you Linda for your incredible words, I am so proud about the team that made this a great holidays for you and your family, hope to see you soon!

4

nice hotel on the beach

Everyone

Hotel is conveniently located close to mall, downtown and 10 mins from airport. Friendly and helpful staff. Food was good for the most part. Beach is nice but it’s not the Caribbean water and it’s cold. Beach chairs are always available. Chairs by the pool are harder to find if you are not down by 9am. Traveled with a 2 year old and he had a blast. He was unable to use kids club because it’s for children 4-12 years old. But between pool, beach and onsite playground, he managed to stay busy and happy. There is a shopping center across the street with a store called “Soreina” which is like a Walmart. Very Convenient! Purchased beach toys and other stuff. Hotel does get quite at night. A few nights they had a group that played in the lobby. One night a DJ but not many people came out. So, for young adults and if you are looking to party this is not the place for you. But there is a nice club across the street “Santana”. For relaxation and quite downtime, this is the place for you.

By , from Washington, DC on Jan 6, 2018

Review comment responded on Jan 6, 2018

Thank you for share your experience with us, we are happy to know that you enjoyed the service and the food. Hope to see you soon!

4

christmas vacation

Families

We had a nice family vacation spending a week at the Fiesta Americana. I was a little disappointed we didn't seem to experience the outstanding service that other reviews talked about, the staff was pleasant and in some cases very friendly (pool waiters were excellent, pool entertainment staff very outgoing and friendly, wait staff in the restaurants, lobby bar and buffets were great) we have had better experiences with staff really getting to know us by name, especially the bartenders. We didn't have any bartenders that really seemed to remember us from day to day, etc. as we have at many other resorts (and we always tip). The beds were comfortable, A/C was excellent, bathroom was clean and everything worked well. Rooms were very clean as were the rest of the facilities and had great views. The beach area is very nice with plenty of chairs at both the pool and beach. Food was also very good (although we aren't foodies and are pretty happy with any food we don't have to prepare) with lots of choices to keep even our teenagers happy. This was more of a family resort, not as much appeal for couples or honeymooners I think. Lots of kids. Overall a good trip, but I don't see us coming back.

By on Dec 28, 2017

Review comment responded on Dec 29, 2017

Thank you so much for your review and for the opportunity you gave us to share this great time together. It was a true honor to be part of your wonderful memories. We hope to see you again for your next vacations and we invite you to contact us prior arrival if you require any additional help with the arrangements of your stay. We hope you will give us the opportunity to host you again so we may serve you with the warmth and hospitality for which we are recognized.

4

great beach, excellent staff

Everyone

Great time , the weather was great, company was awesome and the staff was amazing

By , from arizona on Nov 27, 2017

Review comment responded on Dec 29, 2017

Thank you for sharing your comments and feedback with us, I will review this with our team members to know about your experience. Best Regards

5

all-inclusive but close to the town attractions

Everyone

The staff could not be friendlier. Both of us were mobility-impaired, and all consideration was given to us with assistance on steps etc. The in-house coffee-shop assistant was especially friendly. The food was plentiful and varied, although a vegetarian would find the selections quite limited. A minor problem with the curtain rod was fixed within a few moments by competent staff. In all, it was a very enjoyable experience.

By , from Boulder CO USA on Nov 15, 2017

Review comment responded on Dec 29, 2017

Thank you for share your experience with us, we ara so happy to know that you had an amazing time here. Hope to see you soon!

4

fun for mother/daughter short vacation

Everyone

Two Moms and two adult daughters went to Fiesta Americana for a three night stay for a ladies trip. We had a wonderful time. I would suggest that for the activities there should be an announcement so that people don't miss out. It was so hot and muggy that we stayed in the water almost the entire time other than for dinner and breakfast and that was fine because we loved being in the pool. All of the staff is fantastic! Our refrigerator in our room wasn't working properly - not cold enough, but we didn't stay in our room much anyway. The exterior of the hotel could be cleaner, but the room cleanliness was fine. The Fiesta Night was so fun and the Italian restaurant was my favorite. We didn't stay long, so I'm sure we missed some other fun things to do. The two daughters each did parasailing, but us Moms stayed on the beach taking pictures. There is only one pool, but it is big enough and there is also a small shallow area for the little ones, in addition to a playground. We had a wonderful time! Thank you to all at Fiesta Americana!

By , from Eagan MN on Oct 16, 2017