My experience at this hotel was very poor. First of all the pool area was under construction. Therefore, it wasn't open until 4pm and it only remained open for a couple hours. Also there was yellow tape all around their lounge area by the pool which didn't make me feel safe at all. Moreover, their hot tub wasn't even working. Later when we decided to got to the rooftop, this area was a joke. It was under construction an not available for the public which their website doesn't inform you of. To top it off our room smelled terrible and when I went to the front desk to ask if I could be moved to another room, the front desk agent agreed to do so but they placed me in a room that didn't have a working A/C unit and I was simply told I would have to use a fan. Also when I asked about the rooftop, the front desk agent said that it was Orbitz fault for not having it listed as under construction, but he claimed that this was stated clearly on their website which was a lie. When I pulled up the website the front desk agent changed his answer and said that in order to get specifics about the hotel we would have had to make the reservation directly with the hotel over the phone. Lastly, we were woken up around 7am by the noise of construction within the hotel. Overall, this hotel is a joke and this has been one of the worse hotel experience I've ever had.
Very rude front desk personnel. Took 2 hours to get my room clean. No pool service and only one server. AC not working in room. Sewer smell in room 322. Pool hours not honored so loud guest late into the night. Pool is filthy.
Located in Puebla Historic Center, Hotel San Pedro is adjacent to Zócalo de Puebla and within a 10-minute walk of other popular attractions like Puebla Cathedral. This 3.5-star hotel has 80 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. It's connected to the convention center in central Puebla and also close to Puebla Convention Center and Centro Expositor.
Start each morning with cooked-to-order breakfast, available for a fee from 7 AM to 11 AM. Savor a meal from the comfort of your room with room service, grab a bite to eat at the onsite restaurant or coffee shop/cafe, and mingle with other guests at the free daily manager's reception.
Guests can expect 42-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Balconies, safes, and phones are also standard.
At Hotel San Pedro, guests have access to an outdoor pool, free WiFi in public areas, and meeting rooms. There's onsite parking for a fee and an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this family-friendly hotel include conference space, a business center, and express check-out.
My experience at this hotel was very poor. First of all the pool area was under construction. Therefore, it wasn't open until 4pm and it only remained open for a couple hours. Also there was yellow tape all around their lounge area by the pool which didn't make me feel safe at all. Moreover, their hot tub wasn't even working. Later when we decided to got to the rooftop, this area was a joke. It was under construction an not available for the public which their website doesn't inform you of. To top it off our room smelled terrible and when I went to the front desk to ask if I could be moved to another room, the front desk agent agreed to do so but they placed me in a room that didn't have a working A/C unit and I was simply told I would have to use a fan. Also when I asked about the rooftop, the front desk agent said that it was Orbitz fault for not having it listed as under construction, but he claimed that this was stated clearly on their website which was a lie. When I pulled up the website the front desk agent changed his answer and said that in order to get specifics about the hotel we would have had to make the reservation directly with the hotel over the phone. Lastly, we were woken up around 7am by the noise of construction within the hotel. Overall, this hotel is a joke and this has been one of the worse hotel experience I've ever had.
Very rude front desk personnel. Took 2 hours to get my room clean. No pool service and only one server. AC not working in room. Sewer smell in room 322. Pool hours not honored so loud guest late into the night. Pool is filthy.
Dear customer, thank you has taken your valuable time to provide your valuable comments , receive my most sincere apologies for the bad times we did happen , accept to repair the damage by our team , and to achieve their trust in us .
We regret the bad experience and we wholeheartedly thank you for the comments that you made us, what we want least is that you have a bad impression of the Hotel, since we like to work together, however we will take into account the areas that you mention in your Comments, you can be sure that we will follow up on your observations in a timely manner. Your comment has already been shared with the general management and they are aware of the situation, so we will work constantly on what is required, hoping that your next visit will be better for you and us.