Pool was ground level so people outside on the sidewalk could look in, no privacy and awkward for guests. Parking costs $30 Overnight and had to pay everytime I took my car out of the garage. Over all just didn’t feel great about staying here.
Clean
Love the hilton facilities. Quiet and accomodating
The front desk person Serida (sp?) was OUTSTANDING. Her level of customer service and attention was SUPERB! She is a great representative of your company. Also, Peter the young man parking vehicles. He was fantastic! Attentive. Speedy. And a great personality!
Perfect location
The air controller in the room didn’t work properly. The room was freezing cold. Not a great nights sleep as a result.
Great location. The woman who checked us in needs a huge improvement with her people skills. Overall the hotel was nice.
We had to report that our bath floors were dirty. There was mold in the shower and when we used the towels to stand on in the shower they were black when we picked them up. We reported it to the check out staff and showed her pictures. Her first comment was we can’t adjust your rate. I said I’m not looking for that- I’m just telling you the room was dirty as in the bathroom.
Great room, excellent location staff were super helpful scored a spot out back for 25 dollars only minus, no baththtub
Nice hotel, great location. Would definitely recommend.
Nice hotel- central to everything. The bathrooms need updating. Shower knob fell apart, caulking is old and looks molded.
Close to everything, very clean, bright, the room was large and very comfortable. I will definitely stay there again the next time we visit Portsmouth.
Very clean and friendly staff... would recommend and visit again
We drove an hour from home to Portsmouth, to spend three days and two nights -- Strawbery Banke museum, downtown eats and shopping. Parked across the street in municipal garage (Xmas Day was free, so that was cheaper than hotel parking) and never took the car out. Walked everyplace. Friendly staff... but did not know what nearby places might be open for food Xmas night.. we found a few excellent choices.
Hilton Garden Inn Portsmouth Downtown places you next to Market Square and Moffatt-Ladd House. This 3-star hotel has 131 rooms and welcomes guests with a restaurant, an indoor pool, and free in-room WiFi.
In addition to a restaurant that serves breakfast and dinner, you can also enjoy a drink at the bar. Order from room service to satisfy your hunger without leaving your room.
LCD TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include MP3 docks, refrigerators, and microwaves. Bathrooms are shared.
Guests of Hilton Garden Inn Portsmouth Downtown have access to an indoor pool, a gym, and free WiFi in public areas. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and express check-out.
Pool was ground level so people outside on the sidewalk could look in, no privacy and awkward for guests. Parking costs $30 Overnight and had to pay everytime I took my car out of the garage. Over all just didn’t feel great about staying here.
Clean
Thank you for taking the time to review us. We appreciate the feedback and hope to welcome you back soon!
Love the hilton facilities. Quiet and accomodating
Thank you for taking the time to review us. We appreciate the feedback and hope to welcome you back soon!
The front desk person Serida (sp?) was OUTSTANDING. Her level of customer service and attention was SUPERB! She is a great representative of your company. Also, Peter the young man parking vehicles. He was fantastic! Attentive. Speedy. And a great personality!
Thank you so much for choosing our hotel for your stay and all the kind words regarding our staff member. We are delighted that we exceeded your expectations and hope we get to welcome you back on your next visit!
Perfect location
We appreciate you sharing your feedback and hope we have the opportunity to host you again in the future!
The air controller in the room didn’t work properly. The room was freezing cold. Not a great nights sleep as a result.
Thank you for your valued feedback. We are sorry for the issues you encountered.
Thank you for staying with us!
Great location. The woman who checked us in needs a huge improvement with her people skills. Overall the hotel was nice.
Thank you for your valuable feedback. Providing the highest level of hospitality is our number one priority and we apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure to do better in the future.
Apologies for the issues you experienced. Thank you for your valuable feedback.