Residence Inn by Marriott Portsmouth3.0 out of 5.0
Recent guest reviews
Between work and family trips, I stay in a *lot* of hotels. This one has a wonderful staff, newly renovated rooms (complete with a fully stocked kitchen, including full-sized stove and fridge, colander, pots and pans, etc.. even a dishwasher!), a delicious (complimentary) hot breakfast, a fun pool... and to top it all off, it is pet-friendly, so you can bring your furry family member along as well! Extremely comfortable bed, and fully stocked kitchen. I made a healthy dinner for 3 kids no problem, and served up beer and wine for several of my adult family members, all of whom fit comfortably in the large couch and seating area for socializing. Located right near the malls, and lots of fun things to do. We will definitely stay here again!!
It is hard to rate this hotel. I guess I will explain. We checked into this room a little after 3 one day. When we got to our room it sort of smelled so we turned off the heater and went out. When we got back the smell was worse. The hotel was completely sold out so they could not move us. Besides the room smelling the staff was phenomenal. the lady at the front desk came to our room and tried to air it out. In the end she ended up calling another hotel to move us too. They paid for our new room for the inconvenience. It was a good and bad. The room was not great, but the staff was aware of the issue and made it work. We still left there satisfied with the hotel, and we will be back to try it again.
My wife, and I along with our daughter's family spent two nights in a two bedroom suite at the Portsmouth RI. We arrived Friday afternoon at 2:30 and the room was ready. We did mobile check in so we got our keys and went up to our room. There is a lot of construction going on but we never heard it in our room. We only heard and saw in when we went down the hall. We took our two grandchildren swimming both days.The water was super warm and the pool super clean. The weather was cold for March. The lows at night were in the teens and the highs around 40. We still walked around Portsmouth dressed like it was January. The budget breakfast was good on both mornings. I loved sausage and biscuits! The coffee was very good as well. We've stayed here several times over the past few years instead instead of at the RI downtown due to the lower nightly rate, availability of two bedroom suites, free parking, and a nicer pool. Special thanks to the front desk guys, Arso and David. At checkout the bill was accurate and complete. I will be exciting to return and see all the renovations!
I had a reservation for March 3rd and 4th for two nights in a two bedroom, two bath. I called on on the 3rd at 1pm and told Kate that we would be arriving at about 10pm. She said, "no problem"! When we arrived late that night and were relieved to be at our destination, I walked into the lobby only to hear a disgruntled customer leaving. Then the the front desk personnel proceeded to tell me that they were over sold! She handed me a piece of paper and said she had made arrangements to stay at The Port Inn and we could come back and stay Sunday night at the Residence Inn. First of all, why would they over sell when they have your credit card and are going to charge you if you show up or not?!? I told the employee I didn't know anything about The Port Inn. She proceeded to tell me there would be two bedrooms, but only one bath. I angrily left and went to The Port Inn to see for myself if it was acceptable. The employees there are so nice and accommodating! They have a nice breakfast and a fancy coffee/cappuccino/latte/espresso machine! It did only have one bathroom, but we made due. So, people, save yourself from the losers at Residence Inn/Marriott and just make your reservation at the Port Inn. FYI, my sister that was traveling with me is a Rewards member and stays 150+ nights in Marriott's (and works for a company with 4,000 employees that stay in Marriott's) and she called the GM at Residence Inn (Arso) to complain about our situation. He was nothing but rude and smug. They will not be getting another dime from us!
Very good location, easy access to Maine as well as downtown Portsmouth. Room was recently renovated. Comfortable bed, large room, excellent breakfast. I would recommend this hotel to anyone. My one complaint is that the water could have been a wee bit hotter. Friendly staff.
The rooms are clean and the staff is friendly but the internet is at dial up speeds.I'm getting about 2mbps speeds here and keep getting kicked off for bad signal strength even after the hotel manager said she had it "fixed".I could understand that if this hotel was cheap but it's not.I wouldn't recommend coming here for business if you require decent internet.I am supposed to be here for a couple months for work but I will probably find another hotel with better wifi.
I’ve stayed at so many Marriott resorts across the UK, Canada and of course the USA.. never have I been charged for parking, various speeds on internet, breakfast and all while staying on a standard double bed that was well do a replacement, the room was stuffy, stale and desperately overdue a refit... it didn’t even have a flat screen TV or enough power behind the shower to get the shampoo out of your hair... and don’t expect to plug your phone in to charge next to the bed!!!! No sockets!
There was a minor delay when checking in the hotel. The hotel is going under remodeling. The Suite we stayed in was decent, a little dusty, but ok. The buffet breakfast was pastries since the dishwasher broke down, But overall wasn't to bad.
This is an excellent Residence Inn with good location to downtown Portsmouth. The hotel has good amenities. The exercise room is sufficient, morning breakfast is well done for a hotel self-serve buffet, rooms are well decorated and very clean. A great hotel for downtown Portsmouth.
This is the most disgusting hotel I have ever stayed in. I am a Marriot Platinum Rewards member. Normally I am greeted with a Welcome Gift Bag and given one of the nicer rooms in the hotel. On this arrival —-no gift bag and I seriously must be in the worst room there. At least I can not imagine one worse than this. The room is filthy! The shower current has mold on it, the furniture is shredded, table leg is broken, coffee pot leaked all over counter, the bath tub will not drain, some lamps have burnt out light bulbs or do not work at all. When our tv would not work, I called the front desk and was told to look behind the dresser and see if maid had unplugged it. Yes it was unplugged but it was ATLEAST 1/8” thick with dirt and dust. It was somewhat noisy. The closet door is also a mirror which is duck taped together
Reviews from Trip Advisor
68.0% of guests recommend this hotelTotal of 186 reviews