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Residence Inn by Marriott Portsmouth

3.0 out of 5.0

Recent guest reviews

This was our 2nd time here, and overall it's a nice hotel but I would prefer the Hilton which we had stayed at before. After placing "do not disturb" sign on door, someone from cleaning staff was banging on the door while I was getting out of the shower. They also (weekday crew) were knocking on the door at 830 AM to clean. When I complained to front desk I got an apology but no followup. Bathroom should have 2 sinks for all the room it has, and the shower didnt have a door and water always was on the floor. (I think it was a handicapped unit) . Sofa was lumpy and sagged in places. Breakfast staff was very nice and helpful; room was clean; front desk staff always greeted us and were very pleasent.

The five of us stayed here overnight to move my daughter into UNH the next day. It's located at the beginning of the Pease Tradeport, near big box stores and strip malls and about a 10 minute drive to downtown and waterfront. We chose a 2 bedroom suite, which also had 2 full bathrooms - a blessing with 5 people. The lobby looks newly renovated and there was no wait to check in. We were in room 306, near an elevator as my Marriott profile requests. The room was spacious, with a kitchen and living room combo with fireplace, and two bedrooms with king beds in each. This is a pet peeve of mine - I would expect the groups that use these rooms to be families - why not put double queens in one of the bedrooms? In this case, I think the bedrooms would be a bit too small for 2 beds, so it was obviously planned this way - it's just shortsighted in my opinion. The bathrooms were small but clean with sinks on the outside , which is helpful so more than one person can be getting ready. The beds were too soft for me, but the rest of my party had no issue and slept fine. There were old fashioned alarm clocks, no USB plugins, and one outlet in each bedside light. It could use a tech update - most folks charge more than one item these days. Blackout drapes worked very well - we tend to keep drapes partially open and rise with the sun, but my kids' room was like a cave. The kitchen comes with basic dishes, roll of paper towels and dishwasher and dishwashing detergent. Breakfast in the morning - open room to the lobby contains many tables of various sizes and a beverage station with coffee, and hot chocolate/tea packages. A separate anteroom holds the food items. There is a small fresh fruit section with some cheeses and hard boiled eggs, a refrigerator with yogurt and milk, a bread area with bagels, English muffins and sliced bread, a waffle station with 2 machines and an oatmeal station (where they hide the fresh blueberries). Also there are 3 covered chafers - scrambled eggs (I'm very picky with these and they were very good for buffet eggs - not the normal icky fake eggs), roasted potatoes, and oddly enough - sliced kielbasa. I found the meat choice odd - it's not a well-known breakfast meat like sausage or bacon. A very friendly waitress came around and asked us if we needed anything, and the area was kept clean. We found this hotel on the whole perfectly acceptable - probably in need of some modernization in the near future, but it suited our needs and was clean and neat, with friendly workers. We would stay here again.

Not big hotel fans when traveling with our family of 5, but.... this place fit us perfectly in a 2 bedroom suite with 2 bathrooms. Complimentary breakfast was great as feeding a family of 5 can get expensive when traveling. Kids liked the pool. The grounds were nicely kept. The staff was friendly. Room was clean. I would definitely recommend this place if you are in or traveling around the Portsmouth area.

Let's start by saying I am a Marriott Platinum for life while also being a Hilton diamond . I know the good the bad and the ugly. This had a very accommodating front desk staff . Friendly and welcoming. Problem was they must be understaffed as the front was empty more than not. I came up for a wedding in union bluff house in York and figured I would stay in a known quantity rather than little boutique one in York. Should have stayed at one down town . Rooms were outdated and beds were horrible ,Marriott has been noted for the bed and the pullout and standard king had springs poking through. The bathroom had a ring of mildew accross the border and shower curtain missing rings . Frankly in was embarrassed aa I had my son and daughter in law with me and they know I love a great hotel. The sofa smelled like cat urine and was horrible. I let front desk know but I always feel bad . The breakfest was mediocre they were out of whatever was in third dish and garbage was full . What a waste of valuable Marriott points . I write this because you don't know what you don't know because you don't know it. Hope it helps them get act together. I take it personal being such a loyal Marriott player Well at least wedding was great.

My husband and I stayed at the Residence Inn for 2 nights. It is close to the highway so it is easy to get to the downtown area and other sights like Kittery, Maine or the beach towns along the coast. The bed and pillows were comfortable. The room was clean and easy to move around. It was also nice to have a separate sitting area and kitchen area. We enjoyed having a full fridge and sink. Wi-fi was free and easy to connect to in the room. The bathroom could use some attention in that it is dated and needs some upgrading. There is a complimentary breakfast each morning which includes waffles, eggs, a breakfast meat, oatmeal, cereal, yogurt, fresh fruit, toast, bagels, juice, coffee, etc. The front desk staff, housekeepers and the ladies working the breakfast buffet were all very friendly and helpful. There is a fitness room with the basic exercise equipment. My husband played a little basketball on the outdoor court during our stay. We did not take advantage of the free shuttle that will take you to the downtown area, but there is one available.

This Residence Inn is away from the touristy downtown Portsmouth area. Located inland of I95, near mall, big box stores, and airport (noise was not a problem). Set on well groomed land. Stayed here with our adult kids in two bedroom unit which was amply sized and complete with living space between the bedrooms. Modern, but with some signs of wear. In our unit, the living space ottoman was ratty and the curtains had very small that became evident when the morning sun exposed them. Breakfast was about what you expect and service was friendly. About 10-15 minutes to get into Portsmouth night spots, and very close to Kittery border. Free shuttle bus to town, but it only runs til 8PM. Walls a bit thin - could hear family in next room rather clearly.

My husband and I went on an impromptu road trip to Portsmouth for some R&R. We booked this hotel last minute. The room was spacious and very clean. Hotel staff were friendly. Hotel provides continental breakfast, swimming pool, business center and gym. It is in the heart of downtown Portsmouth. Walking distance to everything. Only downfall is there is no parking. They offer overnight valet parking for $25. Also, due to the location the street can be loud so if you are a light sleeper you may want a hotel that is not centrally located. I did not have a problem with the noise. We will stay there again.

We stayed here on our way back from Florida. It was nice. Very large and parking is a PIA 19 bucks to walk to a parking lot. Typical food well overpriced but good with decent service. Oh. Did I say. It had the only channel on tv that I could watch my team playNhl.

I stayed at this hotel for a month in February- March 2017 as I was visiting my client's office. The hotel and its staff are just awesome and went extra length to make my stay comfortable. Pros 1. Nice room. I was staying in a studio suite and the room was big enough for me. The bed was comfortable and kitchen had all utensils that one would need. There is also a microwave, a refrigerator, a big TV, separate work area and my favorite free popcorn. 2. Good amenities. The gym had treadmill, a cycle and a stepping machine along with multiple weights. The pool water temperature was right and there were always towels available. 3. Food. They have free breakfast in morning with options for veg, non veg and gluten free people. Also on Monday, Tuesday and Wednesday they serve free food and beer and wine. The Red Hook pub and Paddy's restaurant are a minute or 2 minutes walk away. The downtown is just a 20 minutes cab ride from here and the bus stops infront of the hotel. The main bus terminal is 10 minutes away and the airport is roughly same distance from here. And the staff are just wow. Overall I was very happy during my stay and would recommend this to anyone. Bonus: If you are a runner then there are quite a few running routes around this hotel.

To be fair, we stayed here for over a month while displaced from our home due to weather damage, so this wasn't a business or pleasure stay. However, we moved back home far before the repairs were completed, simply because this hotel wasn't clean, safe or convenient and for us, living in a construction zone was preferable. Our adjuster placed us here because we wanted a hotel with a full kitchen.....we weren't interested in eating out every night, and hoped to be able to keep our lives as normal as possible by having family meals at the hotel. Although the kitchen was equipped with a full sized refrigerator, electric range and dishwasher along with a few dishes and utensils, there is virtually no meals that were cooked in that suite six months ago still linger. After the first night's meal, I opened the windows, bought a plug-in deodorizer, and we ate from the microwave the rest of the month. Very disappointing. I did hear that much of the hotel had been recently renovated, and the lobby and dining area are nice, but the suite we had on the third floor was sorely in need of a good cleaning or renovation. There were white stains on the drapes, the kitchen cabinets and walls were splattered with Lord only knows what, and they do not vacuum daily. The décor is red and teal with a definite 1990's feel. The walls are paper thin.....coughing, speaking and sex can be heard from the room next to you. There were a number of little annoyances....we had a problem with our keys, we stayed during a snowstorm and the parking lot wasn't fully cleared for several days, the external door did not shut and lock correctly, and I viewed a lady almost lose her arm when the elevator doors failed to open while she was trying to get her groceries in. The 'fitness center' featured a couple of treadmills (one that didn't work) and a bike. There is a pool indoors, which appeared nice. They do allow animals, which can be a blessing or curse depending on your perspective. I did spot a large (but friendly) dog wandering alone in the hallways one morning and of course, you will hear the occasional barking. I am not sure if they keep pets on any particular floor. We had a one bedroom suite, which was sufficient, but the TV didn't always work (you had to turn it off and on repeatedly to get a picture), and the dishwasher was pretty loud. Besides there being a broken external door, we witnessed the police and coroner show up (along with a commercial cleaning company) to mop up what I can only imagine to be some sort of unattended death. This hotel isn't in a particularly bad neighborhood, but I was very cautious throughout my stay, and that experience validated my concerns. There were some excellent features, however. The hotel is near the mall, movies, dining and downtown Portsmouth (a short drive). Monday-Wednesday there is some sort of complimentary meal/snack at 6 p.m. in the dining area with free wine and beer. (there is no restaurant). The desk staff and housekeeping staff were very friendly and polite. You can grill outside on a gas grill that is set up near a small basketball court, and this is a non-smoking hotel. There is a full breakfast every morning, but it doesn't start till 6:30, and that is a bit late for most working people. My husband was thrilled with the microwave popcorn left for us by our housekeeping staff. If you're planning to stay for a vacation in the Seacoast, and you're traveling with children or pets, this would be a good alternative to an expensive beach property. I would say this is also a good alternative for anyone who needed a long-term stay and who could afford dining out because cooking smells permeated the room and hallways. Perhaps the third floor renovations will be done soon.

Room options

Studio, 1 King Bed

King 1 | Sleeps 3

Suite, 1 Bedroom

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

68% of guests recommend this hotel

Total of 174 reviews