IT Boutique Hotel & Restaurant

4.0 star property
Hotel with 2 restaurants, a short walk to Playa del Carmen Main Beach
VIP Access

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Photo gallery for IT Boutique Hotel & Restaurant

Porch
Front of property
Reception
Suite with Balcony | Living area | Flat-screen TV
Outdoor pool, open 9:00 AM to 9:00 PM, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Housekeeping
  • Spa

Explore the area

Map
Calle 44 con Avenida Primera- Zazil-Ha, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪6 min walk‬
  • Mamitas Beach
    ‪8 min walk‬
  • Playa del Carmen Main Beach
    ‪9 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪58 min drive‬
VIP Access
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Room options

Premium Room, 2 Queen Beds, Balcony

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Plus

8.0 out of 10
Very good
(4 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room

8.0 out of 10
Very good
(5 reviews)
  • Resort view
  • Sleeps 2
  • 1 King Bed

Suite with Balcony

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 King Bed

Premium Room, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Located in Zazil-ha, IT Boutique Hotel & Restaurant is within a 10-minute walk of popular sights such as Playa del Carmen Main Beach and Mamitas Beach. This 4-star hotel has 24 rooms and welcomes guests with 2 restaurants, an outdoor pool, and free in-room WiFi.

What's nearby

  • Quinta Avenida - 6 min walk - 0.4 miles
  • Mamitas Beach - 8 min walk - 0.5 miles
  • Playa del Carmen Main Beach - 9 min walk - 0.5 miles
  • Central Square - 18 min walk - 1.0 mile
  • Playa del Carmen Maritime Terminal - 2 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Colectivo Mexicano Cervecero - ‬3 min walk
  • ‪San Lucho Mezcaleria - ‬2 min walk
  • ‪La Pista Musical - ‬3 min walk
  • ‪Quadra Café - ‬1 min walk
  • ‪Pescaderia y Cockteleria el Pirata - ‬2 min walk

About this property

IT Boutique Hotel & Restaurant

Hotel with 2 restaurants, a short walk to Playa del Carmen Main Beach
At IT Boutique Hotel & Restaurant, guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables. Additional amenities include wedding services and a porter/bellhop.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer bathrobes. Espresso makers, free local calls, and safes are also standard. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Free extended parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 220 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • IT Restaurant

Things to do

  • Beach yoga
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Lever door handles
  • Smooth flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (24 inches high)
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • This property doesn't allow children 17 and younger (only guests older than 17 are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 220 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

It Hotel Residences
It & Restaurant Del Carmen
IT Boutique Hotel & Restaurant Hotel
IT Boutique Hotel & Restaurant Playa del Carmen
IT Boutique Hotel & Restaurant Hotel Playa del Carmen

Frequently asked questions

Is free cancellation available at IT Boutique Hotel & Restaurant?

IT Boutique Hotel & Restaurant offers free cancellation on certain room rates. For additional details, look at the cancellation policy on our site.

What's there to see around IT Boutique Hotel & Restaurant?

This hotel is situated in Zazil-ha within a 10-minute walk of Playa del Carmen Main Beach, Mamitas Beach, and Quinta Avenida. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal within a short drive.

Is there parking available at IT Boutique Hotel & Restaurant?

Yes, self parking and long-term parking are offered for free at the hotel.

Is there a spa available at IT Boutique Hotel & Restaurant?

Spa services at the hotel include hot stone massages, sports massages, aromatherapy, and body wraps.

Does IT Boutique Hotel & Restaurant feature a casino?

No, IT Boutique Hotel & Restaurant doesn't have a casino.

Is there an indoor pool at IT Boutique Hotel & Restaurant?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 9:00 PM.

Is IT Boutique Hotel & Restaurant a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and 2 restaurants.

Does IT Boutique Hotel & Restaurant have a hot tub?

No, there isn't a spa tub at this hotel.

Does IT Boutique Hotel & Restaurant have a restaurant with a breakfast menu?

Yes, IT Boutique Hotel & Restaurant has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will IT Boutique Hotel & Restaurant allow pets to stay free of charge?

No, pets aren't allowed at IT Boutique Hotel & Restaurant though service animals are welcome.

Are there connecting rooms at IT Boutique Hotel & Restaurant?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from IT Boutique Hotel & Restaurant?

The closest major airport to IT Boutique Hotel & Restaurant is Cozumel Intl. Airport (CZM), which is 22.9 mi away (258 minutes by car).

Are there rooms with balconies that I can book at IT Boutique Hotel & Restaurant?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy resort or city views.

Does IT Boutique Hotel & Restaurant have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at IT Boutique Hotel & Restaurant.

IT Boutique Hotel & Restaurant Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 242 out of 414 reviews
Rating 8 - Good. 97 out of 414 reviews
Rating 6 - Okay. 34 out of 414 reviews
Rating 4 - Poor. 19 out of 414 reviews
Rating 2 - Terrible. 22 out of 414 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jerzy Przemyslaw, Jackson Heights

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Property:-) Felt much better than actually being at home. Also very clean and peaceful ☺️. No words to describe. This is not my first time there and will always look 👀 forward to returning there Jurek
Stayed 2 nights in Mar 2025

10/10 Excellent

Jerzy, Jackson Heights

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Property:-) Felt much better than actually being at home. Also very clean and peaceful ☺️. No words to describe. This is not my first time there and will always look 👀 forward to returning there Jurek
Stayed 1 night in Mar 2025

8/10 Good

Yaritza

Stayed 2 nights in Mar 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at IT Boutique hotel. The staff was incredible; they were very friendly and helpful with any questions we had. We were very appreciative that they were able to accommodate our early check in request and late check out. It it steps away from Quinta Avenida yet quiet away in which we were able to get a good night's rest. I would not hesitate to stay here again. Thanks again for helping make our trip enjoyable!
Stayed 7 nights in Mar 2025

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2025

10/10 Excellent

Mairead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at IT boutique hotel was fantastic. The property was located a block away from 5th ave but was far enough to be away from the noise of it all. Staff was fantastic. Pool was amazing. My room was extremely clean and modern. Would definitely stay here again
Stayed 1 night in Mar 2025

10/10 Excellent

Farhan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel front staff were amazing. We stayed for 2 nights, hotel was clean, washrooms were clean. Nice amenities. Will stay here again next time.
Stayed 2 nights in Mar 2025

8/10 Good

Roberto

Liked: Cleanliness, staff & service
Great location(about a block on the quiet side of 5ta avenida and 2 blocks from the beach). Rooms are ok(no luxuries), decent size, and functional, but bathrooms do need some mayor facelift(a hairdryer and a small fridge would be recommended). Basic cable TV channels would be appreciated(you can only watch YouTube or Netflix..and the latter one didn’t work in my room). Breakfast options are limited(wish they had more options to choose from). Service at front desk is outstanding, and that along with location makes this hotel a great choice for people on a budget, on business, or people who just need a comfortable place after a long day of excursions.
Stayed 3 nights in Mar 2025

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel.. very clean and friendly staff! Only a minute walk to 5th avenue.. but super quiet area. Felt safe walking back to the hotel at night, even as a solo female traveler. Highly recommend!
Stayed 1 night in Feb 2025

10/10 Excellent

Matiez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio, buena ubicación
Stayed 1 night in Mar 2025

10/10 Excellent

Oscar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and very helpful staff. Great location as well!
Stayed 3 nights in Mar 2025

10/10 Excellent

Oscar Javier

Stayed 3 nights in Mar 2025

10/10 Excellent

Kevin

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
overall best stay

6/10 Okay

Christina

Slow check-in process and did not receive any credit per VIP access property
Stayed 1 night in Feb 2025

10/10 Excellent

Jennifer, Stanchfield

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location and staff! Highly recommend!
Stayed 10 nights in Feb 2025

10/10 Excellent

Bradley Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice, accommodating, went out of their way to make sure we enjoyed our stay. Hotel manager was a superstar!!👍🏝🎉❤️
Stayed 8 nights in Feb 2025

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 5 nights in Feb 2025

10/10 Excellent

Julianna

Stayed 8 nights in Jan 2025

8/10 Good

Delan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in playa right off 5th avenue
Stayed 7 nights in Jan 2025

8/10 Good

Fatima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Dec 2024

8/10 Good

samuel

Liked: Amenities
Great
Stayed 2 nights in Oct 2024

2/10 Terrible

Patricio

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
x
Stayed 1 night in Oct 2024

10/10 Excellent

Yenni, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, safe, and convenient hotel near the best of Playa del Carmen
Stayed 3 nights in Sep 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

Ramon

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean and it had a very bad smell in it. Water will not heat most of the time we had to shower with cold water. I paid for a balcony room and instead I was given a room with no balcony. I told the front office but they didn’t do anything about it. Property location is good, it is close to 5th Avenue so that was our only plus. Will not stay again !
Stayed 3 nights in Feb 2024