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Hotel Santa Croce

3.0 star property

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Penthouse with Private Balcony and Pool | Terrace/patio
Bar (on property)
Reception
Deluxe Double Room, 1 Queen Bed | Desk, WiFi (free)
Deluxe Double Room, 1 Queen Bed | Desk, WiFi (free)

Reviews

6.8 out of 10

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Bar

Explore the area

View in a map
10 av. N, entre calle 14 N y 14, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Mamitas Beach
    ‪6 min walk‬

Room options

View all photos for Double Room

Double Room | Desk, WiFi (free)

Double Room

  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Room

Room | Desk, WiFi (free)

Room

  • City view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Family Room

Family Room | Desk, WiFi (free)

Family Room

  • City view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

View all photos for Penthouse with Private Balcony and Pool

Penthouse with Private Balcony and Pool | Desk, WiFi (free)

Penthouse with Private Balcony and Pool

  • City view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 8
  • 3 Double Beds OR 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed | Desk, WiFi (free)

Deluxe Double Room, 1 Queen Bed

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hotel Santa Croce is adjacent to Quinta Avenida and within a 10-minute walk of other popular attractions like Playa del Carmen Main Beach. This 10-room, 3-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles
  • Central Square - 5 min walk - 0.3 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Mamitas Beach - 6 min walk - 0.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Aldea Corazón - ‬2 min walk
  • ‪Aldo's - ‬2 min walk
  • ‪Mandarina's Cafe - ‬2 min walk
  • ‪Po Thai Restaurant - ‬1 min walk

About this property

Hotel Santa Croce

At Hotel Santa Croce, guests have access to features like a terrace. Airport transportation is made easy with an airport shuttle (available 24 hours) for MXN 1200 per vehicle one-way. The 24-hour front desk has staff standing by to help with securing valuables and tours/tickets.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Other amenities include refrigerators, ceiling fans, and desks.

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily full breakfast available 8:00 AM to 11:30 AM for a fee: MXN 110 for adults and MXN 110 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • santa croce

Things to do

  • Pool

Family friendly

  • In-room full-sized refrigerator/freezer

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Full-sized refrigerator/freezer
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • 2 total pets
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately MXN 110 for adults and MXN 110 for children
  • Airport shuttle fee: MXN 1200 per vehicle (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
  • Check-in: 2 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Hotel Adventure Experience playa del carmen
Hotel Adventure Experience
Adventure Experience playa del carmen
Hotel Santa Croce Hotel
Hotel Adventure Experience
Hotel Santa Croce Playa del Carmen
Hotel Santa Croce Hotel Playa del Carmen

Frequently asked questions

Is free cancellation available at Hotel Santa Croce?

Hotel Santa Croce offers free cancellation on certain room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to see close to Hotel Santa Croce?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal less than a mile away.

Will I be able to park at Hotel Santa Croce?

No, this hotel doesn't offer parking.

Does Hotel Santa Croce feature a casino on the premises?

No, Hotel Santa Croce doesn't have a casino.

Will I find an indoor pool at Hotel Santa Croce?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hotel Santa Croce?

Couples staying at this hotel will appreciate amenities like a restaurant plus some guestrooms include a city view and a jetted bathtub.

Does Hotel Santa Croce have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Hotel Santa Croce have a restaurant with a breakfast menu?

Yes, Hotel Santa Croce serves a full breakfast for a surcharge each morning at santa croce.

Does Hotel Santa Croce allow pets to stay free of charge?

Yes, pets stay free at Hotel Santa Croce.

Does Hotel Santa Croce have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Hotel Santa Croce?

The closest major airport to Hotel Santa Croce is Cozumel Intl. Airport (CZM), which is 22.2 mi away (257 minutes by car).

Can I book a room with a balcony at Hotel Santa Croce?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy city and courtyard views.

Hotel Santa Croce Reviews

Reviews

6.8
Rating 10 - Excellent. 21 out of 113 reviews
Rating 8 - Good. 39 out of 113 reviews
Rating 6 - Okay. 23 out of 113 reviews
Rating 4 - Poor. 16 out of 113 reviews
Rating 2 - Terrible. 14 out of 113 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Alejandro

Disliked: Staff & service
Pésimo servicio, me negaron mi reservación porque la persona que entregaba las llaves no estaba en el hotel, y fue muy grosero su trato
Stayed 1 night in Aug 2020
Verified review

4/10 Poor

Mia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kunde inte betala med kort då kortläsaren var trasig. Vilket betyder att nätterna inte registreras Eftersom stranden var helt stängd pga pandemin,så tänkte vi att det finns
Stayed 5 nights in Jul 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar bonito y bien ubicado para el precio. Deben mejorar el check in
Stayed 1 night in Jun 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien, queda muy cerca de todo, buena ubicación .
Stayed 3 nights in Feb 2020
Verified review

8/10 Good

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto lo cercano a donde se aborda el ferri y que hay comercios cerca del lugar. No me gusto que el baño de la regadera no tuviera puerta oh cortina.
Stayed 2 nights in Nov 2019
Verified review

2/10 Terrible

Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fatal

El precio cobrado casi fue el doble que el anunciado, muy caro para su nivel de servicio y no había gente para recibir de 11 de la noche a 6 de la mañana, un engaño
Stayed 1 night in Oct 2019
Verified review

10/10 Excellent

Alex

Liked: Cleanliness, property conditions & facilities, room comfort
Great location. Nothing fancy but great place to sleep. Very clean and ac works great. Staff is excellent. Everything is within walking distance
Stayed 3 nights in Oct 2018
Verified review

6/10 Okay

Luis

Liked: Cleanliness, room comfort
Disliked: Staff & service

Buen lugar para hospedarse

Cerca de la 5a avenida, se me complicó un poco localizarlo porque no tiene mucha señalización, el lobby es muy modesto. La habitación en la que me quedé estaba muy cómoda y se podía descansar sin problema. Quisiera comentar que tuve problemas en la reservación porque me cobraron dos veces y la resolución tardó un poco, fuera de eso me agradó el hotel.
Stayed 4 nights in Sep 2018
Verified review

4/10 Poor

Mario humberto

No lo recomiendo

En general mal el hotel mala información en recepción, habitaciones con muy mal aspecto en general sabanas muy feas etc.
Stayed 1 night in Aug 2018
Verified review

10/10 Excellent

Gustavo

Liked: Staff & service, property conditions & facilities, room comfort

Buena Ubicación y Atención

No hicieron limpieza ni me dieron shampoo y crema que me dieron en Enero 2018
Stayed 2 nights in Jul 2018
Verified review

2/10 Terrible

omar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ni aunque costara 100 pesos la noche , regresaria

La regadera olía a orines , al bañarse el agua salía hasta el dormitorio , los colchones súper viejos y todo estaba muy sucio !!!
Stayed 1 night in Aug 2018
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

En muy buen lugar

Esta en un lugar muy céntrico, los cuartos muy cómodos y me gusto mucho el servicio del personal son muy amables
Stayed 2 nights in Aug 2018
Verified review

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel cerca de todo, la playa, bares, restaurantes, el staff es muy amable, un lugar excelente para dormir despues de estar todo el dia disfrutando
Stayed 6 nights in Jun 2018
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Accesible

Agusto muy recomendable y accesible
Stayed 1 night in Jun 2018
Verified review

8/10 Good

JESSE

Liked: Cleanliness, staff & service

Good location and price hotel

Stayed Tuesday through Saturday in the Suite 11 which has a jacuzzi on the terrace. On the 1st night my girlfriend and I enjoyed the jacuzzi and left an iPhone plugged outside. Well the next morning it was gone, removed from the charging plug and to make things even weirder, the main door to the suite was locked. FYI if you get suite 11, it has a shared or connecting door with room 10. Well on first day I told the front desk that the door wasn't locked, in other words the other guest could just open the door and walk in with ease or visa versa. The door was finally locked on the 3rd day. Also, the cameras don't work, found this out when I asked about the video of the suite 11 entrance after the cell phone disappeared. Now don't get me wrong the hotel is in a good location and price is great. It provides all the basic amenities. In suite 11 there's 3 beds but only 1 is soft and comfortable. FYI if you move the middle bed towards the TV then you'll feel the AC breeze hit you and stay cool at night. Beware there's parking around the corner at a 200 pesos per day charge. Breakfast at the downstairs restaurant is awesome. Or you can go to La Tortuga down the street. Fyi bring toiletries. Shopping and 5th Avenue is super close. Hope y'all give this place a try.
Stayed 2 nights in May 2018
Verified review

8/10 Good

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1er parada para mi estancia permanente!!

Es un hotel sencillo, lindo y agradable El personal se esmera mucho para que uno como huésped se sienta como en casa, felicitaciones a Sasha el gerente y a Eduardo un empleado que siempre está para atender la necesidades de los huéspedes en gral!!!
Stayed 3 nights in Apr 2018
Verified review

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

No funciona el aire acondicionado

Son las 2 am y no podemos dormir, el aire acondicionado no funciona, esto es una estafa, esta mas fresco afuera que dentro de la habitacion
Stayed 1 night in Apr 2018
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel cerca playa

No me respetaron el precio con el que reserve en linea.
Stayed 1 night in Apr 2018
Verified review

6/10 Okay

ravi

Good and Quick

Good and Quick good for a night nothing much ... ...........................................................................
Stayed 1 night in Apr 2018
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Concerned about privacy

Not worth what you are paying for. They are not very honest people. False advertisement when it comes to breakfast Beds are horrible not family friendly hotel. Needs some up dating.
Verified review

6/10 Okay

pepiña

Liked: Cleanliness, staff & service
Disliked: Room comfort

Hotel

El colchón es malísimo. Se te clavan los muelles en la espalda. Y permiten mucho ruido a cualquier hora de la noche.
Stayed 1 night in Mar 2018
Verified review

2/10 Terrible

F

Disliked: Staff & service, property conditions & facilities, room comfort

Es un fraude... NUNCA se hospeden ahí

Hotel muy viejo y ruidoso, personal arrogante, caro para lo que es un motelito. Es un fraude al decir que incluye desayuno y solo es un descuento para cobrarte. NUNCA vayan ahí, es una decepción en general.
Stayed 3 nights in Mar 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen lugar.

El hotel esta muy centrico. Muy buenas instalaciones y el personal es amigable. No tiene estacionamiento.
Stayed 1 night in Mar 2018
Verified review

4/10 Poor

Florian

Disliked: Cleanliness, property conditions & facilities, room comfort

Eigentlich nicht schlecht...

...aber dieser beißende Geruch aus dem Abfluss und die sporadisch auftretenden lauten Geräusche aus der Wand gehen einfach gar nicht.. Preis/Leistung wäre super, wenn dies behoben wird. Top Lage, bewachter Parkplatz, tolles Frühstück beim Italiener um die Ecke.
Stayed 2 nights in Mar 2018
Verified review

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

BUENA ESTANCIA

EL HOTEL, ATENCIONES Y SERVICIOS BUENOS LO UNICO ES QUE SE ENCUENTRA EN ZONA ALEJADA Y SOLA POR LA NOCHE

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