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Aparthotel

Heaven Hotel

Property class: 3

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Photo gallery for Heaven Hotel

A modern pool area with clear water, white poolside chairs, and a multi-story building with balconies.
A man and a woman sitting by a swimming pool, with a plate of food and a drink on the poolside.
A modern multi-story building with a flat roof, large windows, and a parking lot in front.
A neatly made bed with a blue blanket, two bedside lamps, and a wall-mounted air conditioner.
A modern hotel lobby with a grey sofa, striped armchairs, a white coffee table, and a reception desk.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Av. Xcalacoco Manzana 022 Lote 55-1, Predio Los Matorrales, Playa del Carmen, QROO, 77710
  • Place, Gran Coyote Golf
    ‪4 min drive‬
  • Place, Playa Xcalacoco
    ‪4 min drive‬
  • Place, Playa del Carmen Main Beach
    ‪12 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms

A modern kitchen with wooden cabinets, a stainless steel refrigerator, a microwave, a sink, and a countertop with a toaster and water bottles.

Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Family Apartment

A modern kitchen with wooden cabinets, a stainless steel refrigerator, a microwave, a sink, and a countertop with a toaster and water bottles.

Family Apartment

  • 2 bedrooms
  • Sleeps 3
  • 2 Queen Beds

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About the neighborhood

Playa del Carmen

Heaven Hotel places you within a mile (2 km) of Playa Xcalacoco and Gran Coyote Golf. This 20-room, 3-star aparthotel has in-room conveniences like kitchens, balconies, and dining areas.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Gran Coyote Golf - 4 min drive - 1.3 miles
  • Playa Xcalacoco - 4 min drive - 1.4 miles
  • Quinta Avenida - 11 min drive - 4.6 miles
  • Playa del Carmen Main Beach - 12 min drive - 4.8 miles
  • Xcaret Eco Theme Park - 24 min drive - 11.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

Restaurants

  • ‪Amaranto - ‬4 min drive
  • ‪Alberca - Pool - ‬4 min drive
  • ‪La Locanda - ‬10 min walk
  • ‪Buffet Riviera - ‬20 min walk
  • ‪Marley Coffee - ‬2 min drive

About this property

Heaven Hotel

At Heaven Hotel, guests enjoy features like an outdoor pool, a children's pool, and free WiFi in public areas. The 24-hour front desk has staff standing by to help with securing valuables and concierge services. Additional amenities include a terrace, laundry facilities, and a communal living room.
Each apartment is air-conditioned and features a kitchen, 2 bathrooms, and a balcony. There's space to spread out with 2 bedrooms and a dining area. Guests can expect to find free WiFi and a 40-inch Smart TV with digital channels. The bathroom offers a rainfall showerhead and hair dryers. Other standard amenities include a washer/dryer, a ceiling fan, and a safe.
An outdoor pool and a children's pool are on site.

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Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Family friendly

  • Children's pool

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Toaster

Dining

  • Wet bar

Bedrooms

  • 2 bedrooms
  • Bed sheets provided

Bathroom

  • 2 private bathrooms
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Communal living room
  • Separate dining area
  • Window screens

Entertainment

  • 40-inch smart TV with digital channels

Outdoor areas

  • Balcony
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Iron/ironing board
  • Safe
  • Safe at front desk

Things to do

  • Children's pool

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Mosquito nets

General

  • 20 units

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.
Property Registration Number 117096

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Heaven Hotel Aparthotel
Heaven Hotel Playa del Carmen
Heaven Hotel Aparthotel Playa del Carmen

Frequently asked questions

Are free cancellation options available at Heaven Hotel?

Heaven Hotel provides free cancellation on select room rates. For more details, review the cancellation policy on our site.

What can I see around Heaven Hotel?

This aparthotel is located in Playa del Carmen, close to Playa del Carmen Main Beach, Quinta Avenida, and El Camaleón Mayakoba Golf Course. You'll also find Mamitas Beach and Tres Rios Ecopark within a short drive.

Will I be able to park at Heaven Hotel?

Yes, there is wheelchair-accessible van parking available.

Does Heaven Hotel include a casino?

No, Heaven Hotel doesn't have a casino.

Will I find an indoor pool at Heaven Hotel?

No, this aparthotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 8:00 PM.

Is Heaven Hotel good for couples?

Amenities that appeal to couples at this aparthotel include a wet bar, a rainfall showerhead, and a kitchen.

Does Heaven Hotel have a hot tub?

No, there isn't a spa tub at this aparthotel.

Does Heaven Hotel have a restaurant that serves breakfast?

No, Heaven Hotel doesn't have a restaurant that serves breakfast.

Will Heaven Hotel allow pets to stay for free?

No, pets aren't allowed at Heaven Hotel though service animals are welcome.

Does Heaven Hotel have connecting rooms available?

No, there aren't connecting guestrooms at this aparthotel.

How far is the airport from Heaven Hotel?

The closest major airport to Heaven Hotel is Cozumel Intl. Airport (CZM), which is 25.6 mi away (262 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.6 mi away.

Can I book a room with a balcony at Heaven Hotel?

Yes, every apartment at Heaven Hotel comes with a balcony.

Heaven Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 123 out of 151 reviews
Rating 8 - Good. 22 out of 151 reviews
Rating 6 - Okay. 4 out of 151 reviews
Rating 4 - Poor. 1 out of 151 reviews
Rating 2 - Terrible. 1 out of 151 reviews

9.8/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Staff was very friendly and rooms were clean and spacious. Location was great for us.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Everything was perfect, even beyond our expectations.
Stayed 12 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice place to stay with family. Nearby restaurants and beaches
Stayed 5 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property was great clean quiet, great location, grocery nearby Will recommend and I will stay there again
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
the best hotel i stay in Cancun
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
We would definitely be interested in staying there again
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities, communication
It was a terrific place to stay and clean. Staff was friendly and very accommodating.
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Great staff!
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed at the hotel for three nights with my family of five, service was awesome and also the rooms were clean. Loved the place and we will choose this hotel for all our stays whenever we visit Cancun
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was attractive, clean, comfortable, the reception was always staffed, we made in room and also walked to coffee and a yummy taco restaurant. We would visit again if we get the chance!
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Very good hotel,, clean property,, seven eleven across street and a shopping center witn restaurants,,,
Stayed 1 night in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
Good place safety and friendly
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Had a great stay, the staff were helpful and kind and the place was clean and quiet. Great place for families, and those looking for a quiet place to stay away from the loud busy downtown playa del Carmen. There is a beach not far down the road too, and the pool is nice.
Stayed 6 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent service and hotel is very cozy, nice, rooms are better than described. Nice to stay and vacay! Is like home.
Stayed 2 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Our stay was great—staff was friendly and helpful, the property was quiet and well-maintained and our apartment was spacious. We’d definitely come back again!
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Home away from home

Great place, quiet, and fun! The staff was great!
Stayed 3 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
My stay here was great! Plenty of places to eat within walking distance, and Xcalacoco beach is only about a 20 minute walk. Very quiet and clean.
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Love to stay there again

It was a wonderful place to stay. We feel safe and the staff were very nice. It was quite and next two big resorts. We stayed there five days and use the kitchen to cook our food.
Stayed 5 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
A gem of a hotel with friendly staff. Only downside was you needed a car as it was quite a ways from Playa.
Stayed 21 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Great place to stay for a few nights before moving to our main resort down the road. We would come back with a couple next time as it would be a great base if you are on a budget, but you would need a car
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
There's restaurants, organic food store, lots of places to walk to and most the staff here are wonderful, polite and apartment is large, recommended by me
Stayed 26 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Heaven Hotel was perfect for a night’s stay before the airport. It was clean, comfortable, BIG, had a pool, and could park right below the room. It also felt very safe and was in a quiet area.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Very good value

Rooms were very clean and modern and hotel is in a quiet, yet convenient location with a convenience store and a few restaurants across the street.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Very clean and quiet
Stayed 6 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location near Mayakoba Golf. Huge, wrll appointed 2 Br 2ba apt for around 70 usd per night. Nice pool, lounge areas. No restaurant but many options close by. Also, just 5 min drive to beach.
Stayed 1 night in May 2025

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