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Etéreo, Auberge Collection

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Beach bar
Creator video
Separate tub and shower, deep soaking tub, rainfall showerhead
3 restaurants; breakfast, lunch, and dinner served
Penthouse, 3 Bedrooms (Ocean, with Plunge Pool) | View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Paseo Kanai 16, Playa del Carmen, QROO, 77730
  • Place, Playa Paraiso Golf Course
    ‪14 min drive‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪14 min drive‬
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪14 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Penthouse, 3 Bedrooms (Ocean, with Plunge Pool)

Penthouse, 3 Bedrooms (Ocean, with Plunge Pool) | Dining room

Penthouse, 3 Bedrooms (Ocean, with Plunge Pool)

  • Ocean view
  • 3925 sq ft
  • Sleeps 7
  • 4 Queen Beds
  • Free WiFi

View all photos for Ocean Studio - 2 Queens

Free minibar items, in-room safe, blackout drapes, iron/ironing board

Ocean Studio - 2 Queens

  • Ocean view
  • 875 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Ocean Studio with Sky Deck and Plunge Pool

Ocean Studio with Sky Deck and Plunge Pool | Terrace/patio

Ocean Studio with Sky Deck and Plunge Pool

  • Ocean view
  • 1500 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Ocean Suite with Plunge Pool

Beach/ocean view

Ocean Suite with Plunge Pool

  • Ocean view
  • 1375 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Penthouse, 2 Bedrooms (Ocean, with Plunge Pool)

Penthouse, 2 Bedrooms (Ocean, with Plunge Pool) | Dining room

Penthouse, 2 Bedrooms (Ocean, with Plunge Pool)

  • Ocean view
  • 3050 sq ft
  • Sleeps 5
  • 3 Queen Beds
  • Free WiFi

View all photos for Ocean Suite with Sky Deck and Plunge Pool

Ocean Suite with Sky Deck and Plunge Pool | Terrace/patio

Ocean Suite with Sky Deck and Plunge Pool

  • Ocean view
  • 2075 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Ocean Studio with Plunge Pool

Ocean Studio with Plunge Pool | Free minibar items, in-room safe, blackout drapes, iron/ironing board

Ocean Studio with Plunge Pool

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 875 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Ocean Studio

Ocean Studio | Free minibar items, in-room safe, blackout drapes, iron/ironing board

Ocean Studio

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 875 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Bedrooms (Ocean & Sunset, with Plunge Pool)

Free minibar items, in-room safe, blackout drapes, iron/ironing board

Suite, 2 Bedrooms (Ocean & Sunset, with Plunge Pool)

  • Ocean view
  • 2525 sq ft
  • Sleeps 5
  • 3 Queen Beds
  • Free WiFi

View all photos for Studio (Mangrove, Plunge Pool)

View from room

Studio (Mangrove, Plunge Pool)

10.0 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 875 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Studio, 2 Queen Beds (Mangrove, Plunge Pool)

Free minibar items, in-room safe, blackout drapes, iron/ironing board

Studio, 2 Queen Beds (Mangrove, Plunge Pool)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 875 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom (Ocean & Sunset with Plunge Pool)

View from room

Suite, 1 Bedroom (Ocean & Sunset with Plunge Pool)

  • Ocean view
  • 1650 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Mangrove Studio

Mangrove Studio | Free minibar items, in-room safe, blackout drapes, iron/ironing board

Mangrove Studio

  • Garden view
  • 875 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Duplex, 2 Bedrooms (Ocean Veranda, Plunge Pool)

View from room

Duplex, 2 Bedrooms (Ocean Veranda, Plunge Pool)

  • Garden view
  • 3050 sq ft
  • Sleeps 5
  • 3 Queen Beds
  • Free WiFi

View all photos for Duplex, 3 Bedrooms (Ocean Veranda, Plunge Pool)

Duplex, 3 Bedrooms (Ocean Veranda, Plunge Pool) | Free minibar items, in-room safe, blackout drapes, iron/ironing board

Duplex, 3 Bedrooms (Ocean Veranda, Plunge Pool)

  • Garden view
  • 3925 sq ft
  • Sleeps 7
  • 4 Queen Beds
  • Free WiFi

Studio, 2 Bedrooms, Connecting Rooms (Mangrove, Plunge Pool)

  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

Studio, 2 Bedrooms, Connecting Rooms (Ocean, Plunge Pool)

  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

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Aerial view

The Riviera Maya EDITION At Kanai

Maroma
  • Pool
  • Hot tub
  • Spa
  • Pet friendly
9.8 out of 10, Exceptional, 105 reviews
$470 nightly
The price is $559
Jun 14 - Jun 15
Total with taxes and fees
The Riviera Maya EDITION At Kanai

About the neighborhood

Playa del Carmen

Located in Maroma, Etéreo, Auberge Collection is next to Maroma Beach and Virgen Beach. This 75-room, 5-star resort has 2 outdoor pools along with a full-service spa and 3 restaurants.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playa Paraiso Golf Course - 14 min drive - 6.8 miles
  • El Camaleón Mayakoba Golf Course - 14 min drive - 5.5 miles
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 14 min drive - 7.0 miles
  • Tres Rios Ecopark - 15 min drive - 3.9 miles
  • Maroma Beach - 18 min drive - 5.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

Restaurants

  • ‪El Pajarito - ‬16 min drive
  • ‪Preferred Beach Club - ‬16 min drive
  • ‪Tequila Bar - ‬15 min drive
  • ‪Cat's Lounge and Disco Bar - ‬16 min drive
  • ‪Rendezvous Bar - ‬16 min drive

About this property

Etéreo, Auberge Collection

Guests of Etéreo, Auberge Collection have access to a full-service spa, 2 outdoor pools, and a children's pool. Free valet parking is available if you drive. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls, pet-sitting services, and pet grooming services. Other amenities at this beach resort include a gym, a steam room, and free WiFi in public areas.
Guests can expect free WiFi and 50-inch LED TVs with cable channels. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and bathrobes. Furnished balconies or patios, free minibar items, and ceiling fans are other standard amenities.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sana has 6 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Exterior
The St. Regis Kanai Resort, Riviera Maya
Maroma
  • On private beach
  • Pool
  • Spa
  • Pet friendly
9.4 out of 10, Exceptional, 123 reviews
$385 nightly
The price is $459
Jun 14 - Jun 15
Total with taxes and fees
The St. Regis Kanai Resort, Riviera Maya

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured valet parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: USD 40 to 55 for adults and USD 30 to 40 for children
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Changarro
  • Che Che
  • Itzam

Things to do

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Gym
  • Snorkeling
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Rollaway/extra bed (surcharge)
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Free beach cabanas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2021
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who are citizens or residents of Mexico must present their valid Unique Population Registry Code (CURP) at the time of check-in.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 200 per pet, per stay
  • Dogs only
  • 2 total (40 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls, pet-sitting services, and pet grooming services are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 75.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 3.39 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 40 to 55 for adults, and USD 30 to 40 for children
  • Pet fee: USD 200 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Etereo Auberge Resorts Collection
Etéreo, Auberge Resorts Collection Resort
Etéreo, Auberge Resorts Collection Playa del Carmen
Etéreo, Auberge Resorts Collection Resort Playa del Carmen

Frequently asked questions

Are free cancellation options available at Etéreo, Auberge Collection?

Etéreo, Auberge Collection offers free cancellation on certain room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Etéreo, Auberge Collection?

As of Jun 3, 2026, prices found for a 1-night stay for 2 adults at Etéreo, Auberge Collection on Jun 7, 2026 start from $671, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Etéreo, Auberge Collection?

This resort is situated in Maroma within a 10-minute walk of Maroma Beach and Virgen Beach. Paradise Beach is within a walking distance of 0.5 mi.

Will I be able to park at Etéreo, Auberge Collection?

Yes, secured valet parking is offered for free at the resort.

Is a spa located at Etéreo, Auberge Collection?

Sana is the resort's spa and services include beach massages and couples treatments.

Are there luxury amenities available at Etéreo, Auberge Collection?

Yes, guests can indulge in luxuries such as 2 outdoor pools, an ocean-view restaurant, and beachside massages at this resort.

Does Etéreo, Auberge Collection include a casino on the premises?

No, Etéreo, Auberge Collection doesn't have a casino.

Will I find an indoor pool at Etéreo, Auberge Collection?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools.

Is Etéreo, Auberge Collection a good place to stay for couples?

This beachfront resort offers many amenities for couples such as an ocean-view restaurant and a beach bar with some guestrooms featuring a private plunge pool.

Does Etéreo, Auberge Collection have a hot tub?

No, but guests can enjoy a sauna at this resort.

Does Etéreo, Auberge Collection have a restaurant that serves breakfast?

Yes, Etéreo, Auberge Collection has 3 restaurants, and serves a full breakfast each morning for a surcharge.

Will Etéreo, Auberge Collection allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Etéreo, Auberge Collection for a fee of USD 200 per pet, per stay. The property also provides grooming services and pet-sitting services.

Does Etéreo, Auberge Collection have connecting rooms available?

Yes, you can book connecting rooms at this resort for your group or family vacation.

Where is the closest airport to Etéreo, Auberge Collection?

The closest major airport to Etéreo, Auberge Collection is Cancun Intl. Airport (CUN), which is 27.8 mi away (45 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 14.9 mi away.

Can I book a room with a balcony at Etéreo, Auberge Collection?

Yes, every guestroom at Etéreo, Auberge Collection comes with a furnished balcony/patio and some offer ocean and garden views.

Does Etéreo, Auberge Collection offer wedding services?

Take advantage of the wedding venue at Etéreo, Auberge Collection if you plan to say "I do" during your trip.

Etéreo, Auberge Collection Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 34 out of 40 reviews
Rating 8 - Good. 4 out of 40 reviews
Rating 6 - Okay. 1 out of 40 reviews
Rating 4 - Poor. 0 out of 40 reviews
Rating 2 - Terrible. 1 out of 40 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Dean

Liked: Cleanliness, amenities, property conditions & facilities
Service, food and property were stellar.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Lorenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option to relax in a small and quiet resort.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Gaston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic boutique resort, amazing facilities
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Khulkar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous, quiet, zen resort with outstanding staff.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved being in nature and loved the sound of birds everyday, beach was gorgeous, sunrise yoga everyday, spa was amazing , staff very friendly and accommodating, loved every minute
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Stavros

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautiful and conveniently laid out. The rooms and bathrooms are tastefully decorated and the beds are super comfortable. Great gym. Would have liked more dining options and pricing is somewhat excessive especially for food and drinks at the pool. Definitely recommend Casa Abuela. The staff was super efficient and could not have been nicer.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Charith

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic spot! Beach and pool areas are well attended and maintained. Dinning options are great too with different foods at each.
Stayed 4 nights in Jun 2023
Verified

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, unique getaway
Stayed 4 nights in Jan 2024
Verified

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best vacations I’ve been on in my entire life. Thank you so much to our Guia, Ommar for making our honeymoon a magical experience. Highly recommend splurging on the spa and exploring dinner at the nearby Toro hotel.
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular. The absolute best in all of Cancun.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
The architecture and philosophy around well being was lovely. It helped in the relaxation of the week
Stayed 6 nights in Apr 2024
Verified

10/10 Excellent

Gulcin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service. Only 75 rooms, so it's never crowded. Beautiful landscape situated above a mangrove. Family friendly. Spacious and clean rooms.
Stayed 6 nights in Feb 2024
Verified

6/10 Okay

Harsh

Liked: Cleanliness, staff & service
Property is good but at the price one would expect something exceptional
Stayed 4 nights in Oct 2022
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is of the highest quality. Every staff member was truly amazing. The level of service and attention we received was unmatched and the hotel and property are beautiful. I would like to personally thank Álvaro, who was our concierge and made sure our trip was perfect. He is a gentleman and takes a lot of pride in the hotel and the exceptional service it provides. Whenever We travel to PDC again, we will be staying at this resort.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we had hoped for all around! Above all, every single person we met who work at Etereo are beyond kind and thoughtful and went above and beyond to make us feel so genuinely taken care of. We left feeling like we made new friends that we would love to see again. The restaurants, pools, our room and especially SANA (spa) were simply perfect and we experienced beautiful and spiritual experiences while there that we will never forget.
Stayed 5 nights in Aug 2022
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are not enough words for how much we enjoyed our stay. Every minute of our time at the resort was beyond expectations - from the unforgettable room and view, the highest quality customer service from every staff member we encountered, to the phenomenal food… especially at Itzam. We will always compare future “relaxing” vacations to this one and we have genuine plans to return one day - which is not a common thing we do since we enjoy staying in different places. We are telling all our family and friends to make an effort to visit!
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flawless
Stayed 2 nights in Aug 2022
Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great staff. We booked 4 nights but decided to depart a night early. Unfortunately our first night was not great - due to ‘event noise’ which probably could have been avoided with a more thoughtful room assignment. Not exactly the atmosphere I was expecting when booking this resort, had to call security 3x between 2am & 3:30am. Fortunately the management team was gracious & generous to extend a resolution for the inconvenience however my husband & I work hard & relaxing time alone doesn’t have a price for us. The food/dining was good! Far superior to other resorts in the area! However, limited options if you are planning on spending more than a few nights here! I would suggest training the restaurant staff on the menu - we had a few excellent servers & then a few who had absolutely no clue on the menu, availability or preparation - the confusion was beyond a language barrier. Overall, I do not think I would return to this Auberge property - Chileno Bay in Cabo is the better option!
Stayed 4 nights in Dec 2024
Verified

8/10 Good

RICHARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was incredible great staff, great location brand new, almost perfect, the butler, Alvaro was the best I’ve had at any resort. the food was incredible the primary downside was the lack of dining options , it was the same dinner menu every night. They did offer the option of customized dinners which we took advantage for Mexican taco dinner that was fabulous. First day we noted many sand fleas. They were everywhere. They provided eco-friendly bug spray was not effective against them . Less prevalent in the days that followed yet they were there and all of us ended up with multiple bites. Recommend taking your own Deepwoods off or something to protect yourself against these fleas. The beach lounging options were incredible. Each weight service was good but could’ve been much more attentive. Overall probably the best resort we have stayed at in the Cancun/Playa area.
Stayed 4 nights in Jan 2022
Verified

8/10 Good

jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Underwhelming

I was completely underwhelmed with the hotel overall. The room was perfection, no complaints. The design of the hotel was beautiful - the property, decor, etc. However, the beach was terrible. It was tiny, the water was not crystal clear, not sure what it was as there was not a ton of seaweed visible. The sand was mostly hard, not the powder soft white beaches which are everywhere else in the area. I have stayed at every hotel in mayakoba, and I was very excited to try something new, but it was just a disappointment at this price point. The property is small and there are very few options for food. I am always a beach person, never hang out by the pool, but the food and beverage options (and prices, so weird!) were better at the pool. I ordered a $25 pina colada by the beach that was horrible... bad enough that I genuinely think it was an accident. I did not want to complain, so I just moved on and did not finish it. Service was ok, nothing special like at the rosewood or even fairmont hotels. Stunning design, but lacking in a lot of areas. It's new, so I hope they can improve.
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

maria del mar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De los mejores hoteles que he ido, viajamos mucho nos gusta mucho four seasons, st Regis, pero nunca nos habíamos quedado en un auberge! Y etéreo superó nuestras expectativas. Sobre todo por la atención de todos. Queremos felicitar a Itzel nos hizo sentir en casa consintió mucho a mis hijos, súper detallistas. Pase mi cumple ahí y me sentí suero querida me felicitó cada persona del hotel. La clase de cocina con el chef Delfino una de las mejores experiencias que hemos tenido en familia. Fuimos a hacer snorkel al arrecife que era enfrente del hotel, José muy amable. El spa una delicia. La primera noche estaba un poco lenta la cocina y no lo dejaron pasar luis barba y todo su staff en los restaurantes merecen una felicitación. La comida deliciosa.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general todo el conjunto del hotel-Restaurantes-amenidades funcionan muy bien
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar increible para descansar y vacacionar en familia o con la pareja.
Stayed 2 nights in Feb 2024
Verified

8/10 Good

Iliana

Liked: Amenities
Es una linda propiedad para adultos
Stayed 7 nights in Dec 2023