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Recent guest reviews

Great staff, clean rooms, fair price and within walking distance or a short taxi ride from beach.

a little bit far off the path... but, it is walking distance to the maritime ferry and 5th avenue in Playa del carmen. Breakfast was not so good the first morning... but, a little better the second day...

Been here several times regularly and it is odd I continue to return. Hoping it would change but just is a little worse each time I return. it used to be Holiday Inn Express so I have been here 50 times for sure in 10 years. The doors and latches from the parking lot to the inside do not work and have not for months and months. Even though you get a room with 2 queens - any where else that is always 2 people for sure for that price - sometimes all 4 - but here you will charged per person 2,3 & 4.

Very clean and easy access with a better than expected breakfast buffet and a convenient location

We had a good breakfast. Service was good. the pool was clean.

I had a wonderful stay. The room was clean and exactly what i needed. The staff was helpful and friendly. The location was central to all local activities.

The room was mildly clean upon arrival. Daily the beds were changed and towels replenished. However there was no cleaning done. The last day of my stay I placed the do not disturb sign on the door when I returned the beds had been made up.

The hotel was surprisingly clean and the staff was very courteous.

Good place in the hotel area Kinda noisy Good pool Great brealfast buffet Their shuttle wont take luggage US$5 To town cab

Everything was great, we did have to pay for breakfast. It would be better if the shuttle would bring you back to the hotel too.

The room was nice but the staff wasn't very helpful and had a big language barrier.

1.Improve the variety of the breakfast dishes at times 2. Improve the staff service 3. Give more tourist information to costumers 4.include more entertainment and activities for people staying at the hotel even for special dates like new years eve.

The HIE is new enough that everything still works. It's clean and stark and we had a view of the white wall on the next building 5 feet away. The construction craftsmanship is horrible... crooked thermostats, angled window frames etc. It is a 15 minute walk to the Playa Promenade, so not as far as some reviewers claim. Breakfast is ample, but like most Yucutan food, not that good. Coffee was cold on every day.

It's a great place to stay off the noise of Playa. It's neat, the location is very good -- a walkable distance to the 5ta Avenida and the mall. Its got a pool, comfortable rooms and premium service. As every other Holiday Inn, it's an above average experience for people who are looking to rest well while travellin on business.

hotel is far from the beach which in a very silence area, the hotel claim to have WIFI connection which you can't have any signal inside the room - only Cable connection the shower curtain is too short which make all the bathroom being flooded. and needed to throw 2-3 towels in order to use the bathroom which is a very waste.

ITS LIKE ONE MILE FROM PLAYA DEL CARMEN THERE WERE SOME PROBLEM WITH THE INTERNET ROOM ARE SPACIOUS AND CLEEN,GOOD SERVICE, GREAT POOL

The Hotel is an american style place but the air conditining needs to be turned on in the Lobby and the hallways. Its very hot in the day and you feel it as soon as you come out of your room. The staff was very helpful and when I asked for something it was taken care of quickly. It was a great place to take a long vacation on a buget. I was there for 21 days and I was able to sight see and visit all the attraction I wanted . I would stay at this hotel again.

The hotel fulfilled our expectation. The one thing that i didn´t like was the staff... it was not very kind, specially the ones in the front desk

This hotel was perfect for our needs. We were traveling from Cancun to the extreme south of the Myan coast, to Xcalak. Too far to drive after picking up the rental car. Easy access off 307. Newer hotel, with large, clean and comfortable rooms. Great front desk service. Nothing bad to say.

Lote 5 Manzana 29, Fraccionami Playa del Carmen QROO

Hotel highlights

  • Walking distance to Quinta Avenida
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Playacar within a short walk of Quinta Avenida, Wyndham Garden Playa del Carmen is within 2 miles (3 km) of other popular sights such as Mamitas Beach Club. This 196-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. For a nice break, mingle with other guests at the free manager's reception. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

All 196 soundproofed rooms feature coffee makers, free local calls, and safes. LCD TVs come with cable channels, and free WiFi keeps guests connected. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include ironing boards and desks.


Property features

Guests of Wyndham Garden Playa del Carmen have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Suite, 1 King Bed, Non Smoking (One-Bedroom)

1 King Bed | Sleeps 4

Superior Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Superior Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Wyndham Garden Playa del Carmen

Everyone (12) Couples (11) Business (2) Family (3) Friends (3) Other (3)
4
Partner Couples

Great staff, clean rooms, fair price and within walking distance or a short taxi ride from beach.

By on Oct 21, 2019

Review comment responded on Oct 21, 2019

Thank you very much for your recent visit to Wyndham Garden Playa del Carmen, we greatly appreciate your preference and the knowledge that I enjoy our facilities and service from our staff. We hope to receive you again in this your house Count on us.🍍

4
Everyone

a little bit far off the path... but, it is walking distance to the maritime ferry and 5th avenue in Playa del carmen. Breakfast was not so good the first morning... but, a little better the second day...

By on Aug 12, 2019

Review comment responded on Aug 14, 2019

Thank you very much for your recent visit to Wyndham Garden Playa del Carmen, we greatly appreciate your comment. We will continue to strive to improve areas of opportunity. We look forward to receiving you again in this your home Count on us.🍍

2
Everyone

Been here several times regularly and it is odd I continue to return. Hoping it would change but just is a little worse each time I return. it used to be Holiday Inn Express so I have been here 50 times for sure in 10 years. The doors and latches from the parking lot to the inside do not work and have not for months and months. Even though you get a room with 2 queens - any where else that is always 2 people for sure for that price - sometimes all 4 - but here you will charged per person 2,3 & 4.

By on May 25, 2019

Review comment responded on May 27, 2019

Thank you very much for your recent visit to Wyndham Garden Playa del Carmen, we appreciate your comment. We will continue to strive to improve the areas of opportunity.   We hope to receive you again in this your house Count on us.🍍

5
Everyone

By on Nov 5, 2018

4
Everyone

Very clean and easy access with a better than expected breakfast buffet and a convenient location

By on Sep 17, 2018

Review comment responded on Sep 17, 2018

Dear Guest; Thank you for taking the time to give us your valuable comments. We are pleased to know that we were able to meet your expectations about the services provided for our staff. Our goal is your satisfaction, and provide memorable experiences as well. Thank you to choose Wyndham Garden Playa del Carmen, we hope to see you soon! Best Regards. Count on us!

4
Everyone

We had a good breakfast. Service was good. the pool was clean.

By on Jul 14, 2018

Review comment responded on Jul 15, 2018

Dear Guest, Thank you for taking the time to give us your valuable comments. Our goal is your satisfaction, and provide memorable experiences as well. Thank you to choose Wyndham Garden Playa del Carmen, we hope to see you soon! Best Regards. Counto on us!

5
Everyone

I had a wonderful stay. The room was clean and exactly what i needed. The staff was helpful and friendly. The location was central to all local activities.

By , from Colorado on May 11, 2018

Review comment responded on May 13, 2018

Dear Guest Thank you for taking the time to give us your valuable comments. We are pleased to know that we were able to meet your expectations about the services provided for our staff. Our goal is your satisfaction, and provide memorable experiences as well. Thank you to choose Wyndham Garden Playa del Carmen, we hope to see you soon! Best Regards Manager of Guest Service

3
Everyone

The room was mildly clean upon arrival. Daily the beds were changed and towels replenished. However there was no cleaning done. The last day of my stay I placed the do not disturb sign on the door when I returned the beds had been made up.

By , from New York, NY on Feb 19, 2018

Review comment responded on Feb 28, 2018

Dear guest, We appreciate the time you took to give us your valuable comments about your stay at our services, I offer you an apology as your stay did not live up to your expectations. Your comments are very valuable and help us in our processes of continuous improvement. Even if your stay was not for your complete satisfaction, we hope you will give us the opportunity to assist you on your next visits to Playa del Carmen, where we assure you we will do our best to change your impression about our service. Best regards,

4

clean and friendly place.

Everyone

The hotel was surprisingly clean and the staff was very courteous.

By , from Texas on Mar 27, 2017

4

away from the noisy downtown good place

Everyone

Good place in the hotel area Kinda noisy Good pool Great brealfast buffet Their shuttle wont take luggage US$5 To town cab

By , from FL on Mar 26, 2017

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