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Aloft Playa Del Carmen

4.0 star property

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Restaurant
Property video
2 outdoor pools
Restaurant
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

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Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops, Playa del Carmen, QROO, 77536
  • Place, Central Square
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Breezy, Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Breezy, Room, 1 King Bed, Balcony

9.2 out of 10
Wonderful
(18 reviews)
  • City view
  • 419 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Breezy, Room, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Breezy, Room, 2 Queen Beds, Balcony

7.4 out of 10
Good
(3 reviews)
  • City view
  • 443 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 2 Queen Beds

7.8 out of 10
Good
(6 reviews)
  • 899 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 2 Queen Beds, Balcony

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 867 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 1 King Bed

  • 730 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony | Hypo-allergenic bedding, down comforters, in-room safe

Suite, 1 King Bed, Balcony

  • 853 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe

aloft, Room, 1 King Bed

9.0 out of 10
Wonderful
(34 reviews)
  • 365 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe

aloft, Room, 2 Queen Beds

9.6 out of 10
Exceptional
(18 reviews)
  • 365 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Aloft Playa Del Carmen is within a 5-minute walk of Quinta Avenida and within 15 minutes of other popular attractions like Playa del Carmen Main Beach. This 167-room, 4-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi. It's connected to a shopping center in central Playa del Carmen, and also a short walk from Mamitas Beach and Playacar Beach.

What's nearby

  • Central Square - 2 min walk - 0.1 miles
  • Quinta Avenida - 3 min walk - 0.2 miles
  • Quinta Alegría Shopping Mall - 5 min walk - 0.3 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Mamitas Beach - 9 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪El Árbol de la Diez - ‬4 min walk
  • ‪El Tapas Restaurante - ‬3 min walk
  • ‪El Doctorcito - ‬2 min walk
  • ‪Logia Café - ‬3 min walk
  • ‪Zitla - ‬2 min walk

About this property

Aloft Playa Del Carmen

Guests of Aloft Playa Del Carmen enjoy features like 2 outdoor pools, free WiFi in public areas, and meeting rooms. Self parking is available for MXN 200 per day. The 24-hour front desk has staff standing by to help with tours or tickets, and answer any questions about the accommodations. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a 24-hour business center, a microwave in a common area, and a terrace.
Guests can expect free WiFi and 55-inch LED TVs with cable channels. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and free toiletries. MP3 docks, free local calls, and safes are also standard. Housekeeping is available on request.
2 outdoor swimming pools are on site.

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9.0 out of 10, Wonderful, 1,004 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (MXN 200 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MXN 240 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Nook
  • Splash RoofTop
  • W XYZ Bar

Things to do

  • 2 outdoor pools
  • Shopping mall
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Coworking space

Outdoors

  • Dock
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2022
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 450 per pet, per night, plus a deposit of MXN 2000 per stay
  • Dogs only
  • 1 total (40 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: MXN 1000 per stay
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night
  • A damage deposit of MXN 10000 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 240 for adults and MXN 150 for children
  • Covered self parking fee: MXN 200 per day
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 450 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Aloft Playa Del Carmen Hotel
Aloft Playa Del Carmen Playa del Carmen
Aloft Playa Del Carmen Hotel Playa del Carmen

Frequently asked questions

Is a free cancellation option available at Aloft Playa Del Carmen?

Aloft Playa Del Carmen offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Aloft Playa Del Carmen?

As of Mar 17, 2026, prices found for a 1-night stay for 2 adults at Aloft Playa Del Carmen on Apr 1, 2026 start from $139, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Aloft Playa Del Carmen?

This hotel is situated in Downtown Playa del Carmen within a 10-minute walk of Playa del Carmen Main Beach and Quinta Avenida. You'll also find Mamitas Beach and Playacar Beach less than a mile away.

Will I be able to park at Aloft Playa Del Carmen?

Yes, secured parking is offered for MXN 200 per day. Though parking is available on request, accessible parking and electric car charging are also available.

Does Aloft Playa Del Carmen have a casino on the premises?

No, Aloft Playa Del Carmen doesn't have a casino.

Will I find an indoor pool at Aloft Playa Del Carmen?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What amenities will couples enjoy at Aloft Playa Del Carmen?

There are plenty of amenities for couples at this hotel, including 2 outdoor pools, a poolside bar, and a restaurant.

Are there hot tubs at Aloft Playa Del Carmen?

No, there isn't a spa tub at this hotel.

Does Aloft Playa Del Carmen feature a restaurant that includes a breakfast menu?

Yes, Aloft Playa Del Carmen serves buffet breakfast for a surcharge each morning at Nook.

Does Aloft Playa Del Carmen allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Aloft Playa Del Carmen for a fee of MXN 450 per pet, per night. The property also provides food and water bowls. A deposit of MXN 2000 per stay is collected.

Are there connecting rooms at Aloft Playa Del Carmen?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Aloft Playa Del Carmen?

The closest major airport to Aloft Playa Del Carmen is Cozumel Intl. Airport (CZM), which is 21 mi away (253 minutes by car).

Are there rooms with balconies that I can book at Aloft Playa Del Carmen?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy city or courtyard views.

Aloft Playa Del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 472 out of 660 reviews
Rating 8 - Good. 103 out of 660 reviews
Rating 6 - Okay. 33 out of 660 reviews
Rating 4 - Poor. 23 out of 660 reviews
Rating 2 - Terrible. 29 out of 660 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Oscar

Stayed 1 night in Jan 2026

10/10 Excellent

Alvidri

Stayed 1 night in Dec 2025

10/10 Excellent

maria del rosario

Stayed 3 nights in Dec 2025

8/10 Good

Mortaza

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 9 nights in Nov 2025

10/10 Excellent

Alvidri

Stayed 1 night in Dec 2025

8/10 Good

adalberto

Business traveler
Liked: Cleanliness, staff & service, amenities
Excellent customer service staff and spacious room.
Breakfast and bar areas
Stayed 3 nights in Dec 2025

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Great place, except didn’t have a hot shower
Stayed 2 nights in Dec 2025

10/10 Excellent

Eleonore

Stayed 1 night in Dec 2025

10/10 Excellent

David

Stayed 3 nights in Dec 2025

10/10 Excellent

Raymond

Stayed 1 night in Dec 2025

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooftop pool is amazing
Stayed 6 nights in Nov 2025

2/10 Terrible

Stacey

Disliked: Cleanliness, amenities, property conditions & facilities
BED BUGS!!!! BED BUGS!! We got bit all over. The rooms were horrible with floors that were peeling off and hurting your feet. They barely clean them too. They won’t bring new towels unless you call a bunch and even then they bring one. The safe would open at one point… fishy. My strainer got stolen!!! It’s so loud at night from the clubs near by and it goes on all night long. The food sucks. This is an absolutely horrible place to stay. There’s a pool upstairs which is the only redeeming quality. They didn’t even comp our stay and we were ravaged by these bed bugs. There was a weird smell probably pesticides.
Stayed 7 nights in Nov 2025

10/10 Excellent

CLAUDIA

Stayed 1 night in Dec 2025

10/10 Excellent

Farbod Hosseyndoust

Liked: Cleanliness, amenities, property conditions & facilities
Aloft is always perfect!
Stayed 7 nights in Nov 2025

8/10 Good

Jaime

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast buffet needs better food options, but other than that, great stay.
Stayed 3 nights in Nov 2025

8/10 Good

Haochong

Stayed 3 nights in Nov 2025

10/10 Excellent

Ben

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel! My stay was great, beautiful rooftop pool, 10 min walk to the beach (3 long blocks), super cool stadium and track next door. The regular room was a bit small, but still really nice for value. Excellent service. I’d recommend this place for couples and families looking for an affordable option. Solo travelers, there are more exciting options!
Stayed 4 nights in Nov 2025

8/10 Good

ashton

👍
Stayed 1 night in Nov 2025

6/10 Okay

Johnathan

Traveled with group
Liked: Amenities
Average stay, comfortable, good location. Only con was the access to building was through a 2nd floor public courtyard and the walk to the street level was out of the way. Elevators did not give you direct access to the street level. bit of a maze to get in and out.
Stayed 4 nights in Nov 2025

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is one block from the heart of the action in Playa Del Carmen but you'd never know by how quiet it was. The hotel is clean, the staff are friendly. Great location, very safe, lots of food options around
Stayed 3 nights in Nov 2025

6/10 Okay

Jordan

Stayed 1 night in Nov 2025

10/10 Excellent

THOMAS

Stayed 4 nights in Nov 2025

10/10 Excellent

Reena

Stayed 1 night in Nov 2025

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Nov 2025

2/10 Terrible

Lucio

Liked: Property conditions & facilities
Disliked: Amenities
Things changed since our previous visit
Stayed 6 nights in Oct 2025