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Aloft Playa Del Carmen

4.0 star property

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Photo gallery for Aloft Playa Del Carmen

Restaurant
Property video
Restaurant
2 outdoor pools
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

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Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops, Playa del Carmen, QROO, 77536
  • Place, Central Square
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬

Room options

View all photos for Breezy, Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Breezy, Room, 1 King Bed, Balcony

9.2 out of 10
Wonderful
(18 reviews)
  • City view
  • 419 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Breezy, Room, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Breezy, Room, 2 Queen Beds, Balcony

7.4 out of 10
Good
(3 reviews)
  • City view
  • 443 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 2 Queen Beds

7.8 out of 10
Good
(6 reviews)
  • 899 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 2 Queen Beds, Balcony

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 867 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 1 King Bed

  • 730 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony | Hypo-allergenic bedding, down comforters, in-room safe

Suite, 1 King Bed, Balcony

  • 853 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe

aloft, Room, 1 King Bed

9.0 out of 10
Wonderful
(34 reviews)
  • 365 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe

aloft, Room, 2 Queen Beds

9.6 out of 10
Exceptional
(18 reviews)
  • 365 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Aloft Playa Del Carmen is within a 5-minute walk of Quinta Avenida and within 15 minutes of other popular attractions like Playa del Carmen Main Beach. This 167-room, 4-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi. It's connected to a shopping center in central Playa del Carmen, and also a short walk from Mamitas Beach and Playacar Beach.

What's nearby

  • Calle 12 - 1 min walk - 0.1 miles
  • Nuestra Senora del Carmen Catholic Church - 2 min walk - 0.1 miles
  • Central Square - 2 min walk - 0.1 miles
  • Quinta Avenida - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪El Árbol de la Diez - ‬4 min walk
  • ‪El Tapas Restaurante - ‬3 min walk
  • ‪Logia Café - ‬3 min walk
  • ‪El Doctorcito - ‬2 min walk
  • ‪Nicoletta - ‬3 min walk

About this property

Aloft Playa Del Carmen

Guests of Aloft Playa Del Carmen enjoy features like 2 outdoor pools, free WiFi in public areas, and meeting rooms. Self parking is available for MXN 200 per day. The 24-hour front desk has staff standing by to help with tours or tickets, and answer any questions about the accommodations. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a 24-hour business center, a microwave in a common area, and a terrace.
Guests can expect free WiFi and 55-inch LED TVs with cable channels. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and free toiletries. MP3 docks, free local calls, and safes are also standard. Housekeeping is available on request.
2 outdoor swimming pools are on site.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (MXN 200 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 240 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Nook
  • Splash RoofTop
  • W XYZ Bar

Things to do

  • 2 outdoor pools
  • Shopping mall
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Coworking space

Outdoors

  • Dock
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2022
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 450 per pet, per night, plus a deposit of MXN 2000 per stay
  • Dogs only
  • 1 total (40 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: MXN 1000 per stay
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night
  • A damage deposit of MXN 10000 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 240 for adults and MXN 150 for children
  • Covered self parking fee: MXN 200 per day
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 450 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Aloft Playa Del Carmen Hotel
Aloft Playa Del Carmen Playa del Carmen
Aloft Playa Del Carmen Hotel Playa del Carmen

Frequently asked questions

Is a free cancellation option available at Aloft Playa Del Carmen?

Aloft Playa Del Carmen offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Aloft Playa Del Carmen?

As of May 4, 2026, prices found for a 1-night stay for 2 adults at Aloft Playa Del Carmen on May 16, 2026 start from $123, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Aloft Playa Del Carmen?

This hotel is situated in Downtown Playa del Carmen within a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. You'll also find Mamitas Beach and Playacar Beach less than a mile away.

Is parking available on site at Aloft Playa Del Carmen?

Yes, secured parking is offered for MXN 200 per day. Though parking is available on request, an electric car charging station and wheelchair-accessible parking are also available.

Does Aloft Playa Del Carmen have a casino on the premises?

No, Aloft Playa Del Carmen doesn't have a casino.

Will I find an indoor pool at Aloft Playa Del Carmen?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

Is Aloft Playa Del Carmen good for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, 2 outdoor pools, and a poolside bar.

Does Aloft Playa Del Carmen have a hot tub?

No, there isn't a spa tub at this hotel.

Does Aloft Playa Del Carmen feature a restaurant that includes a breakfast menu?

Yes, Aloft Playa Del Carmen serves buffet breakfast for a surcharge each morning at Nook.

Does Aloft Playa Del Carmen allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Aloft Playa Del Carmen for a fee of MXN 450 per pet, per night. The property also provides food and water bowls. A deposit of MXN 2000 per stay is collected.

Does Aloft Playa Del Carmen have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Aloft Playa Del Carmen?

The closest major airport to Aloft Playa Del Carmen is Cozumel Intl. Airport (CZM), which is 21 mi away (253 minutes by car).

Are there rooms with balconies that I can book at Aloft Playa Del Carmen?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy city and courtyard views.

Aloft Playa Del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 498 out of 696 reviews
Rating 8 - Good. 112 out of 696 reviews
Rating 6 - Okay. 34 out of 696 reviews
Rating 4 - Poor. 23 out of 696 reviews
Rating 2 - Terrible. 29 out of 696 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Oscar

Stayed 1 night in Jan 2026

10/10 Excellent

Greg, Calgary

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice, comfortable room, friendly and attentive staff. Great rooftop pool/bar. I also love that it's on top of a grocery store, and has many restaurants. Excellent location, perfect for walking around Playa.
Stayed 2 nights in Jan 2026

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Spotless, amazing rooftop pool, central location
Stayed 2 nights in Jan 2026

2/10 Terrible

Munazza, CHANDLER

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Charged us extra for 2 people because we booked with Expedia. Bad room service too.
Stayed 2 nights in Jan 2026

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Nice place close to the beach.
Stayed 2 nights in Jan 2026

10/10 Excellent

Steph

Stayed 10 nights in Jan 2026

10/10 Excellent

Tammy

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at Aloft. The location is excellent - close to beaches, a variety of restaurants, and it was helpful to have a grocery store right underneath. We enjoyed the breakfast especially the fruit and made to order eggs. While there were a couple of minor issues (safe and fridge not working), the staff addressed them in a timely manner. We found the front staff and breakfast staff very helpful and friendly.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jonathon

Stayed 3 nights in Jan 2026

10/10 Excellent

Avinash

Liked: Cleanliness, amenities, property conditions & facilities
Nice time
Stayed 9 nights in Jan 2026

10/10 Excellent

Jonathon

Stayed 2 nights in Jan 2026

10/10 Excellent

Jaime

Stayed 1 night in Jan 2026

8/10 Good

Anna

Stayed 8 nights in Jan 2026

10/10 Excellent

Jonathon

Stayed 2 nights in Jan 2026

10/10 Excellent

Mikey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, stay here every year, this was my 3rd stay. Love the amenities, pool areas, service and staff always top notch. Pool towels showing their age, everything else was pretty good.
Stayed 6 nights in Jan 2026

8/10 Good

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service here was top notch. Rides arranged, tentative via Whatsapp, food on property was good. Close to a few convenience stores, area was safe and walkable to lots in the Aldea Zama neighbourhood. Place is showing a bit of wear and tear, but overall clean.
Stayed 3 nights in Jan 2026

10/10 Excellent

Daniel

Stayed 2 nights in Jan 2026

8/10 Good

YiXiang

Liked: Amenities, property conditions & facilities
outdoor pool is good
Stayed 5 nights in Jan 2026

10/10 Excellent

Yuxiao

Stayed 2 nights in Jan 2026

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Amazing clean rooms! Service was top notch and everyone working there was very professional and helpful.
Stayed 9 nights in Dec 2025

10/10 Excellent

jason

Stayed 1 night in Dec 2025

10/10 Excellent

Tony D

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 5 nights in Jan 2026

8/10 Good

Jekaterina

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great location. Clean and decent room size. Very challenging to enjoy space on rooftop pools with lack of loungers available based off the room counts vs actual loungers
Stayed 3 nights in Dec 2025

6/10 Okay

Mikala

Liked: Staff & service
Loved the roof top pool! Room was nice but very basic. Staff were very attentive!
Stayed 8 nights in Dec 2025

2/10 Terrible

Scott

Stayed 4 nights in Dec 2025

10/10 Excellent

Maria Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, the sound proof rooms were incredible, the shower pressure was the only bad thing in my opinion.
Stayed 1 night in Dec 2025