The hotel was in an ideal location and quiet area. Staff was very friendly.
We loved our stay. Lovely clean friendly service by staff. & cleaning crew
Trash was not emptied in the room when we arrived. Carpet was not swept outside the door. Smoking area outside the front door should be washed.
Very clean room. Pet friendly! Good air conditioner that we didn’t wake up stuffed up from. Well stocked equipment for kitchenette. Restaurant next to hotel. Friendly staff. Wish there was a hair dryer.
They tried to change my reservation to single bed rooms after I had booked and confirmed one month in advance - that too on the day off - an hour before check in...after I had confirmed that morning that all was in place. Dirty rooms, garbage and cleaning carts in the hallways. No amenities in the room.. no utensils, plates, cups- had to go to front desk and get them- and they were dirty. Breakfast was “grab and go”. Stale- horrible experience- should get my money back- why does Orbitz even list them as a hotel facility and mislead visitors. I was with elederly extended family and it was a nightmare and shameful to lead them thru a dirty hotel for which I had paid 150 per room for a single night. Never again at Extended Stay America - am having second thoughts of booking hotels thru Orbitz. So far I have been a loyal customer to Orbitz and have had a good experience even for overseas hotel bookings- This was for a special occasion of my son’s graduation and left an ugly taste . Bad choice by Orbitz to list this facility at all!
My room reservation was changed in last minute From 2 beds to one bed room Very irresponsible staff Nobody said sorry about that till this minute Breakfast is a lie ,nothing to eat just some cheap bars and very bad quality coffee
Location is good but everything else is poor. Bed was terrible.
I usually try to stay in Extended. I find the hotel and price comfortable.
Very friendly staff. The night host was wonderful and very courteous. The room was comfortable and clean.
nice comfortable stay ..close to food places and malls
we found BED BUGS!! It was horrible wven though we did recieve a refund, the experience of that was just creepy and we are still feeling itchy and disgusting.
Pleasant stay and it is what i expected from Extended Stay!
It was ok. There was only one thin pillow for each of us and you couldn't even use a cup without asking the front desk. Amenities that are usually basic in any other hotel were not provided. The amenities provided (a bar of soap and shampoo) were so small we had to ask for more which is something we have never had to do. Rooms are not cleaned every day so be aware if you bring back food or order some that the trash can doesn't fit much if you are staying more than one day. The staff was very friendly, but we were in a room right next to the lobby and could hear the staff answering the phone and speaking as if they were next to me due to the thin walls. Grab and go breakfast was a granola bar and a little coffee.
Not our first choice but our usual hotels were booked. It was fine, but definitely a bit run down.
There are all these fancy things, like refrigerator, cooktop, oven, microwave, and iron. But lacking hairdryer makes my stay tougher. And so the next day I changed my haristyle for the reason.
Furniture was uncomfortable and number of tv channels was pathetic.
The pictures looked better than the room in person. The queen bed looked like a full size bed. There were no dishes of any kind in the room we had to request for them. When they came with the items they wrere not well kept. The dresser was low to the ground which made the tv sit very low. Overall I did not like the room.
Extended Stay America Pittsburgh - Monroeville places you within a mile (2 km) of Monroeville Convention Center and Monroeville Mall. This 104-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 104 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Extended Stay America Pittsburgh - Monroeville features free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
The hotel was in an ideal location and quiet area. Staff was very friendly.
We loved our stay. Lovely clean friendly service by staff. & cleaning crew
Thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you were impressed with our well-kept property and that our associates surpassed your expectations. We appreciate the outstanding review and look forward to your future visit. Sincerely, Hotel Management
Trash was not emptied in the room when we arrived. Carpet was not swept outside the door. Smoking area outside the front door should be washed.
Thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Very clean room. Pet friendly! Good air conditioner that we didn’t wake up stuffed up from. Well stocked equipment for kitchenette. Restaurant next to hotel. Friendly staff. Wish there was a hair dryer.
Laura, thank you for your recent stay at Extended Stay America and for bringing along your furry friend! It is nice to read you were happy with our location and that you loved our clean accommodations and friendly services. We appreciate your feedback and hope to welcome you and your pet back soon. Sincerely, Hotel Management
They tried to change my reservation to single bed rooms after I had booked and confirmed one month in advance - that too on the day off - an hour before check in...after I had confirmed that morning that all was in place. Dirty rooms, garbage and cleaning carts in the hallways. No amenities in the room.. no utensils, plates, cups- had to go to front desk and get them- and they were dirty. Breakfast was “grab and go”. Stale- horrible experience- should get my money back- why does Orbitz even list them as a hotel facility and mislead visitors. I was with elederly extended family and it was a nightmare and shameful to lead them thru a dirty hotel for which I had paid 150 per room for a single night. Never again at Extended Stay America - am having second thoughts of booking hotels thru Orbitz. So far I have been a loyal customer to Orbitz and have had a good experience even for overseas hotel bookings- This was for a special occasion of my son’s graduation and left an ugly taste . Bad choice by Orbitz to list this facility at all!
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. For future information, kitchenware is kept and available at the front desk to ensure cleanliness, and our team gladly delivers it to your suite. We will share your feedback and will ensure the front desk communicates it more clearly going forward. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
My room reservation was changed in last minute From 2 beds to one bed room Very irresponsible staff Nobody said sorry about that till this minute Breakfast is a lie ,nothing to eat just some cheap bars and very bad quality coffee
Ben, thank you for sharing your experience with us. Please accept our sincere apologies for the disappointment you had with your room reservation and our breakfast offerings. Your feedback has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Location is good but everything else is poor. Bed was terrible.
Thank you for your feedback. Although our location was ideal for you, we apologize for the difficulties you encountered while you were here and for the inconvenience you experienced due to your bed. Please know our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed our ideal location and were impressed with our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management