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Novotel Phuket Resort

4.0 out of 5.0

Recent guest reviews

Novotel Phuket Resort has very excellent Sea view rooms and clean rooms, im staying with my friends, the superior room is very big. i would like to thank Mew, Beer, Ploy and Fon for their help they where very kind and fast. thank you all,

Interieur from the 60’ and run down. Cigarette remains on the floor (breakfast area outside) won’t be removed even after asking the staff to do so several times (you get a smile though). Tables are only cleaned after asking several times (during breakfast). Service is absolutely not to the minimum standard. Prices are a rip off (pool bar). Three pools but virtually no shadey places (umbreallas are too small). Room not made at 4pm (only once though). We have been in hundred of hotels in the last 20 years, travelling the world, this was by far the worst. 4 Stars according to websites - I would give it 1, not more. Shame to Novotel Group. Especially the staff who appear to not care at all made our holiday a very unpleasant one. Never again

I visited on 6th april as per our booking we booked for Superier sea view room but unfortunately they made some mistake and they provide us different room with slight view of sea. Then i talked with reception staff and they said mistake is done by their side so they offer me to stay on day in that room for one day then they will transfer to Dulex sea view room instead of Superier sea view room otherwise they told us to checkout that time i feels bad about novotel and we were totally tired of 21hour journey. As per Ms MEW manager promised us to change the room next day they actually did that. Thank you so much Ms MEW 5 star for her work Must improve management system of booking Pros : Friendly staff Good location Cons : Booking management

We have been to many resorts in Thailand but this resort is special. Nina, the reservation lady was very helpful with everything we needed to know about our stay. We had a warm arrival. Our check in went smoothly. When we got to our suit, the room and views from our balcony were breathtaking. Over all the breakfast, service, and individual attention from the staff exceeded our expectations. We can’t wait to return next year.

Great Welcome! We have been to many hotels in Thailand before but this place surprises me since the day we booked. To make sure our dicision was right we were fully provided the hotel information from reservation lady, Nina, she was very helpful with all we need to know about our stay. On the day we arrived, thank you for the warm welcoming, helping with all luggage off the taxi and thank you all reception ladies taking a quick check in leading us to the room. The stunning view from our balcony shows that our dicision was absolutely right to come here. Over all the breakfast, service, the pool and everything reached our expectations, so we definitely return next year.

It was a very homey,friendly resort. Huge spread for buffet breakfast and it was delicious! Only drawback was it's not elderly or wheelchair friendly. Lots of steps and inclines. We were upgraded to a sea view room due to a mix Up with payment. The room was excellent. Enjoyed our stay.

An excellent hotel with true Thai feel which has a great lobby & interior reflects some authentic old Thai traditional decor. It has one of the best swimming pool I have ever come across with Pool Bar serving some exotic drinks.All rooms are pool facing & a delight to watch.

We booked a long time ago and this holiday has been much anticipated. We arrived not too long before check in time of 2pm intentionally so we did not have to wait for our rooms. We're did not receive a very warm welcome, it actually took quite some time before anyone actually acknowledged we were waiting to be checked in. No cool towels even though it was quite apparent the whole 8 of us (4 young children) were struggling with the heat. No welcome drink. No welcome off the transfer bus (we did get our own way to hotel) Still had to wait and wait. Got taken tti the bar area- still not offered a drink or explaination as to why we had to wait even though check in was 2pm. As we're two families, we asked to be put close together, this was also messed up and then the party we're travelling with changed rooms. Our room is totally smaller and a way worse view than that instead of the other family their bathroom also included twin vanities, a spa bath and welcome basket. We received none of this but yet, we'r still haven't complained. I am not one to ever complain about minor details as you're welcome to view on other Trip Advisor posts, but the service really has been subpar. I thought booking with a Novotel name the service would be second to none, but the whole first day has gotten this part of our family vacation off to a bad start unfortunately. I would also be interested in knowing where the $6million they recently spent revamping the place was actually spent on? The pools have green mould underneath all the pebbles and apart from the tiles on the floor in the shower, I fail to see where the money has been spent. The are some absolutely lovely people working for this place, particularly the house keeping staff, always happy and do acknowledge us, as well as breakfast staff. Breakfast has been good. Omelette station guy Boy is nice and knows hows to make s yummy omelette. Hotel opposite beach but almost impossible to cross the road perhaps they could look at having security assist with this as the hotel road is on a corner. Pools are nice, kids love the basketball ring and i did scan the QR code at pool and ordered a drink today which came very quickly. Our room stank of smoke when we arrived and when I did mention this to Berkley she got someone to light an oil burner which was appreciated. You only get one room card, so not helpful when you're going your separate ways and also the room needs a card to run power shop it's very hot on your return. As I said I'm always a fair reviewer and I'll be happy to update my review once we leave.

Overall pleasant stay only because we got upgraded, They made us wait at reception for more that a hour. It was tough for my 84yr old mother but once the rooms got sorted out our holiday began. Lots of steps, wouldn't recommend for the elderly and disabled, poor wheelchair accessibility.

We are now in this beautiful hotel. Very clean hotel. Very good view . Very good service. Very delicious food and breakfast. Thanks for reception Miss. DEER PLOY KATE . And very good pool. And nice spa.

282 Phrabaramee Rd Patong Phuket

Hotel highlights

  • Close to Patong Beach and Bangla Night Street
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Novotel Phuket Resort places you within a mile (2 km) of popular attractions like Patong Beach and Bangla Night Street. This 4-star resort welcomes guests with 217 rooms and conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. Also close to this Patong resort are Royal Paradise Night Market and Jungceylon Shopping Center.


Dining

Enjoy dining at one of 2 onsite restaurants including Coffe House, which specializes in Asian cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the resort and get a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.


Rooms

Novotel Phuket Resort's 217 air-conditioned rooms provide balconies, sofa beds, and minibars. LED TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other amenities include electric kettles, free bottled water, and safes.


Property features

Guests of Novotel Phuket Resort enjoy a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for THB 1000 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include a fitness center, a sauna, and an outdoor tennis court.

Reviews from Trip Advisor

Trip Advisor aggregated rating

79.0% of guests recommend this hotel

Total of 3243 reviews