Southwest Vacation Packages

Hotel needs an upgrade. Staff was super nice.

The hotel is a 2 star hotel at best. Overall the room decor and furnishings looked old and outdated. We noticed we did not have a shower curtain up so we called the front desk and the security guard/only staff on duty said he’d have to find one. We ended going down to the front desk to get it. The water wasn’t hot enough in the shower but we made due. The fan didn’t work in the bathroom and water some how leaked out of the shower into the wet area in front of the sink space. Also I feel like the toilet seat was beyond its useful life and needed to be replaced. The sofa couch did not have any sheets nor were there any extra sheets or blankets in the closet. And the mattress was old and needs to be replaced at this point. With every single turn all you could hear were the springs. And last as it relates to the room, the carpet definitely needs to be replaced, again it looked past its useful life. Overall, the lobby area looked decent. Only one elevator was working and the ice machine on the 3rd wasn’t working. I would not recommend this hotel.

I had to change my own bed linens. They smelled like someone had already slept on them. Small towels looked unclean. Only had two in the room. One hand towel. I was in a handicapped room. I really deserve a refund.

Things were fine with the exception: 1) the remote did not have sufficient batteries 2). The thermostat stopped working on the last night and it was very hot in the property