Southwest Vacation Packages

Hotel needs an upgrade. Staff was super nice.

The hotel is in a safe area. The hotel was recently updated and the lobby and dining areas are very beautiful and modern. The tile is cracked in the elevators which can be expected when you tile an elevator floor. The pool was absolutely disgusting. The water was green with black crap floating in it. They tried to shock it the next day which made it green and cloudy. They should have drained it, scrubbed it and refilled it. It’s a very small pool also. The first day we were there we put out our do not disturb sign, but after that we didn’t and no one came and restocked our room we had to ask them too. While the lobby had been updated the rooms had not been and the furniture was very dated and scuffed. You also have to pay for breakfast which wasn’t really a dealbreaker because we ate out most of the time.

The bed was very comfortable and soft. The room overall was in okay condition. We have stayed here several times, and have been pleased in the past, but this time was disappointing. The hallway smelled very strongly of cigarette smoke the entire 4-night stay. No one was enforcing the no smoking policy. The staff were friendly and tried to be helpful. The thing that has mostly influenced the mediocre (Borderline unpleasant) rating for our stay was the lack of internet accessibility. We did bring this up to staff twice during our stay and it was not fixed. Internet access is extremely important to us when we travel. We had to use a large chunk of our own data because we didn’t have internet service the entire time. There was also a dead cockroach in the elevator. Now that I think about it, I might have been way too generous with the “okay” rating.

Things were fine with the exception: 1) the remote did not have sufficient batteries 2). The thermostat stopped working on the last night and it was very hot in the property