Southwest Vacation Packages

Hotel needs an upgrade. Staff was super nice.

The hotel is in a safe area. The hotel was recently updated and the lobby and dining areas are very beautiful and modern. The tile is cracked in the elevators which can be expected when you tile an elevator floor. The pool was absolutely disgusting. The water was green with black crap floating in it. They tried to shock it the next day which made it green and cloudy. They should have drained it, scrubbed it and refilled it. It’s a very small pool also. The first day we were there we put out our do not disturb sign, but after that we didn’t and no one came and restocked our room we had to ask them too. While the lobby had been updated the rooms had not been and the furniture was very dated and scuffed. You also have to pay for breakfast which wasn’t really a dealbreaker because we ate out most of the time.

The hotel is a 2 star hotel at best. Overall the room decor and furnishings looked old and outdated. We noticed we did not have a shower curtain up so we called the front desk and the security guard/only staff on duty said he’d have to find one. We ended going down to the front desk to get it. The water wasn’t hot enough in the shower but we made due. The fan didn’t work in the bathroom and water some how leaked out of the shower into the wet area in front of the sink space. Also I feel like the toilet seat was beyond its useful life and needed to be replaced. The sofa couch did not have any sheets nor were there any extra sheets or blankets in the closet. And the mattress was old and needs to be replaced at this point. With every single turn all you could hear were the springs. And last as it relates to the room, the carpet definitely needs to be replaced, again it looked past its useful life. Overall, the lobby area looked decent. Only one elevator was working and the ice machine on the 3rd wasn’t working. I would not recommend this hotel.

Clean room, staff helpful breakfast only cereal and bagels, over all great for the price