We were upgraded to the Orchid Suite for 5 out of the 7 days of our stay here because of repairs. This suite has a HUGE lanai. The rooms were clean, everything was modern, and the neighborhood is quiet and relaxing. Our last 2 nights were in the Plumeria suite and it was just as nice...with a very ...
Complete Review:ROOMS:We stayed in a king partial view. Loved the location with quick access to elevators, lobby and pool. Very quiet on the 20th floor (not really 20 floors). Room well designed and furnished. Wonderful view of the golf course, nice balcony with table and chairs and true to advertising; ...
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My wife and I decided to splurge on ourselves on this trip and it was worth every cent, or should I say every hundred bucks! Class act all the way around. We checked in very late, and we were still treated like royalty. Our 2 year old join us as well. They had our room prepared for her without me asking... with a diaper genie, diapers, wipes, a crib and all!! It was truly an awesome experience that we will never forget. Only 5 star hotel for us from now on! Thanks Four Seasons!!
The staff was very friendly and helpful. Upon arrival my room was upgraded from a one bedroom to a two bedroom at no cost. The restaurant was very good and fast. The pools were awesome. I just wish the beach was more accessible.
Complete Review:ROOMS:We stayed in a king partial view. Loved the location with quick access to elevators, lobby and pool. Very quiet on the 20th floor (not really 20 floors). Room well designed and furnished. Wonderful view of the golf course, nice balcony with table and chairs and true to advertising; a partial view of ocean. The room was dated and worn but was clean, and nicer than many hotels. The only AWFUL thing here was the mattress. I requested a new one and they said, "sure" but it never arrived in 8 days! The bed had deep body spots and we woke up with sore backs day after day. POOLS: Wonderful pools. Clean, free of debris. Water was quite chilly albeit refreshing from hot sun if you dared to enter. Kids pool located on other side so it did seem quieter than most family style pools. Kids area looked fun for all ages and had an amazing water slide that all of us adults throughly enjoyed! SEATING at the pool- 100% INADEQUATE for size of hotel. Stated they did not allowed people to reserve areas with towels, but by 8:30am everyday every chair was "claimed". Absolutely no presence of staff to dictate pool behavior, chair saving or anything else. Jacuzzi full of kids. BEACH: small, shallow. chairs available for a fee only. RESTAURANTS:Japengo had amazing sushi but only okay cooked entrees. Luau was ok compared to other islands and food was ok. coffee shop unfriendly and overpriced but tasty coffee and baked goods. Easy to walk to town or other hotels for larger variety
Overall we enjoyed our stay at this hotel. The staff was always pleasant. The breakfast was so so. It was the same every day with no variety so after a couple days we couldn’t stand it anymore and had to eat out. We enjoyed the balcony for morning coffee! The pool in comparison to other resorts was nothing special. The room was good and spacious. Overall for the value we would stay again.