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Best Western Plus Ottawa City Centre

3.0 out of 5.0

Recent guest reviews

Stayed for one night. Room is very clean. Not much around in terms of food. The lounge/bar is poorly staffed and the food isn’t great. Better to order in from outside. . Wake up call didn’t come. Front desk is skeleton staff which means waiting in line for some time.

Starting with the check in,it's a positive experience. Beds are a 10+ ,rooms nicely decorated , the lady who made up our room was amazing, she could not do enough for us. We ate in the restaurant, good food ,reasonable, good service.

We haven't stayed at a Best Western for years, because we were not impressed by the chain. I booked three nights at this one because of its proximity to family in the area. In the end, it was better than I expected. There is construction/renovation going on at the hotel, so when we arrived, it did not look promising. The entrance is small and uninviting, and my heart sank. The situation did not improve with the person who checked us in. Despite the fact that I had dutifully filled in the "preregistration" form sent to me by email, she asked us twice whether we had a car (we didn't), and she was under the impression that we needed a pull-out bed (we didn't). On top of that, she asked me write in my husband's name beside my own. Why does the hotel need that? I had asked for a high floor--and the check-in person gave us a room on the second floor. The hotel has only four floors, but still: What's the point of letting guests make requests if they are simply going to be ignored? When we got to the room we were surprised to find that there was no carpet anywhere on the floor. This probably makes cleaning easier, and in general I would prefer it, especially in the summer. However, it was extremely cold in Ottawa that week, and cold bare floors were not so nice for walking on. We were in Ottawa during a major cold spell. On our first night, we kept cranking up the thermostat, but still felt cold. The next day we asked for additional blankets, and they were supplied. On subsequent nights we were warm enough. On our first morning, we were wakened by a wake-up call at 7:00 am--which we did NOT ask for. We spoke to someone at the desk, and sure enough, a wake-up call was listed for our room--yet another indication of the problems the hotel seems to have with keeping accurate records for its guests. So there were a number of glitches at the beginning of our stay. But after that, everything gradually improved. Our room turned out to be extremely large, with far more space than we needed. There was a full-size closet--something that is often missing from the rooms in other hotel chains. The bedding seemed to be new. The sheets were comfortable and not coarse, the way they often are in mid-range hotels, and the mattress seemed relatively new, without the usually ridges and hollows that well-used hotel mattresses unfortunately develop. There was a small fridge and a microwave. The room had a comfortable desk and chair. The Wifi worked perfectly; I never had problems with it, and it was included in the cost of the room. The water pressure in the bathroom was excellent--I really enjoyed my showers. The water was, however, very very hot; people with children would have to be extra careful. I discovered the exercise room on my second morning. It is small, with just a few machines, but I really enjoyed using the elliptical on a couple of mornings. Suggestions for the management: 1) Check on the air circulation. The room smelled very strongly of plastic, and never seemed to air out. 2) Maybe consider getting a machine with a screen that is not six feet off the ground. For a short person like me, it was impossible to look at without bending my head back. Instead, I read a magazine while I exercised, although light bouncing off the page made reading somewhat difficult. We ate at the little cafe in the basement once, for breakfast. Again, it did not seem promising: Who wants to eat in the basement? But the server was unbelievably prompt and efficient. Our breakfast came very fast and was quite enjoyable. Just the usual eggs and toast, but it was delicious. For the most part, the hotel was reasonably quiet and peaceful. I believe the construction work was suspended for the week, because of the extreme cold, so we did not have to deal with noise from that--and in any case, we were given a room far from the construction site. Some people came in very late on the third night, and seemed to be moving furniture at 1:30 in the morning--but I guess people will always be inconsiderate.

Clean room, great beds, great wifi, TV needs to be clearer and the staff are excellent! Centrally located right at the Queens way also shopping mall right across the street. we will return o this hotel.

The room was nice and check out staff were great but that check in person was to be honest a nightmare. It was like he did not want business and As I was waiting in line he was in an arguement with another customer. I like Best Western and will stay at others but this was a unique bad experience.

Overall stay was excellent the food was extremely good and people may not know about restaurant as it is located in the basement kind of out of sight. The carrot cheesecanke was to die for. The staff are extremely friend and make lots of suggestions

We have stayed many times at the Best Western, each time for men's gymnastics competition. It serves the purpose for a one or two night stay in the city. It has a gym and a restaurant but no pool. It is located across the street from a small mall with a Monkey Joes and Shoppers Drug Mart. The room is a good size. I like that the toiletries are a full bottle size and attached to the walls in the bathroom. So if you like to take home the trial size toiletries as souvenirs, fuggitaboutit! On my arrival, the hotel looked like it was under construction. I was told that they were replacing the a/c units. When I entered my room, there was an old, broken down air conditioner on the floor. I called the front desk to have the old a/c unit removed from the room and I was given the same information about the units being exchanged instead of having it removed from the room for my stay. I was very disappointed that they would give me a room with an a/c unit on the floor and then even more disappointed that they would not remove it when I requested. So for that part I was not pleased about at all. The room and stay itself, was as usual, fine.

Outdated, lights in room did not work, no carpet even in hall. Cold slippery floor. Not enough bedding. HVAC sitting on floor, view from hotel window is a parking lot full of lumber and construction. Heat could not be adjusted. Small tiny old tubs. This was an Upgrade to business class room! Not even coffee or breakfast included. Price for one night with taxes $260.00. NOT WORTH ANYTHING LIKE THIS. Staff was nice. Room was clean. The person next door sounded like they were having a shower in my room! Not good soundproofing!

We always stay in the same hotel in Ottawa and find it very relaxing after ort busy family visit we will continue staying at the same address to accumulate points and upon more travels surge for BW hotels.

I stay at multiple different Best Western and Best Western Plus hotels often for both business and pleasure. The experience is consistently excellent in service. There is often an element of construction that is unfortunately a part of improvements, however it very good to see the ongoing improvements. I so plan to be back soon.

1274 Carling Ave Ottawa ON

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Best Western Plus Ottawa City Centre places you within 3 miles (5 km) of popular attractions like Rideau Canal and Canadian War Museum. This 121-room, 3-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi. It's in central Ottawa and also close to Supreme Court of Canada and Ottawa Hospital Civic Campus.


This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning off right with cooked-to-order breakfast served for a fee.


All of Best Western Plus Ottawa City Centre's 121 rooms are recently renovated and have an array of amenities, including refrigerators, coffee makers, and free local calls. Guests can expect to find free WiFi and wired Internet, along with 48-inch flat-screen TVs. Bathrooms offer hair dryers and free toiletries. Safes, ironing boards, and desks are also standard.

Property features

Guests staying at Best Western Plus Ottawa City Centre enjoy an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 4 meeting rooms, a conference center, and a 24-hour business center.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator

King 1 | Sleeps 2

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Queen 1 | Sleeps 2

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Queen 2 | Sleeps 5

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Queen 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 636 reviews