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Best Western Plus Ottawa City Centre

3.0 out of 5.0

Recent guest reviews

Room was exactly as advertised. Hotel has been recently updated and you can tell. Staff were very warm and friendly. Lots of parking on site. Hotel was easy to find (right off the 417) and the centre of Ottawa is a quick drive away.

My wife and I stayed at this hotel last Thursday and again on Monday night while in Ottawa as we visited family in the surrounding area and near Toronto. We must say the staff from the moment we arrived and left went over the top to make sure we were welcomed and treated us so kindly in every respect. It is clearly evident, they have superb managers who know how to treat staff including the staff on the front desk, to the cleaning staff and the restaurant staff. When we arrived we were greeted by such friendly staff who provide us with a drink voucher. Thinking we were too late to catch the restaurant & bar at 10:30 , Jory, quickly responded and brought us supper and wine to our room. On Monday night we were late getting in from the Sens game and while looking for some munchies at 11 PM , Jory again came to the rescue, stayed late and delivered wings and wine to our room. I heard Fran made it all happen...I must say the service at this hotel is one in a million!! Thanks to all staff for making us feel at home.

Our family enjoyed 6 nights at the Best Western Plus during the March 2018 spring break - we visited Ottawa from Vancouver, BC, with our 15 year old son and Mom/Dad of course. The Room Our room was on the 4th floor (that's the top floor) with 2 queen beds, non-smoking. We would recommend the top floor of any hotel that's not full concrete construction, as it avoids any noise from people walking or running on the floor in the room above you - not pleasant when you're trying to sleep because you're on a different time zone. The room was large and spacious with a desk and round table, and kept tidy and clean by the hotel staff throughout the week of our visit. The beds were very comfortable, as were the pillows. Drapes were blackout, and the heat/air-conditioning unit was about as quiet as you can get for an in-wall unit to the exterior. You can hear hallway noise - such as housekeeping staff or other guests talking/running down the hall - for this reason, we would recommend you ask for a room on the end of the hallway, to minimize other guests having to walk by your room. Oddly, there was no do-not-disturb sign to put on the outside of the door. The TV was a large flat panel with a good image, and the room included a microwave and fridge. The fridge in our unit did emit a high pitch squeal, so we unplugged it at night - though I expect this was a unique problem to our particular fridge - note the fridge is housed in a wooden cabinet to help contain any buzzing noise, which, other than the high pitch squeal, was minimal (suggest hotel facilities take a look at this fridge). If you have a child with a gaming console, bring your own HDMI cable (the TV won't have one, as it's connected to a data network for service). Restaurant The hotel has an excellent restaurant. They serve breakfast until noon each day, and I believe later on the weekends. And the breakfast is excellent, service friendly and prompt. And prices are reasonable. We would highly recommend having breakfast at the hotel restaurant each morning. I enjoyed eggs and bacon with toast several mornings, my son eggs benedict, and my wife an omelette. If you are gluten free, they have an option for gluten free toast! Oh, and they will do room service for you too. Parking Is free, and there was ample space for us to get a spot close to the door no matter what time we returned to the hotel at the end of each day. Other Services One big bonus is a 24 hour Shoppers Drug Mart across the street from the hotel - and it's a large Shoppers with lots of the common stuff you might need during your stay. The hotel is close to the 417 highway, and is centrally located in the metro-Ottawa area. WiFi was fast and reliable in the room. We did order Chinese food late one evening from the binder of recommended restaurants in the area that was included in the hotel room - the delivery was prompt, and the food was excellent, plus the delivery person very friendly. There is also a laundry room in the hotel for guest use - we didn't use this service during our stay.

We stayed here one night, arrived late and left early in the morning. We found the room to be clean but nothing special. The beds were okay, my one daughter found the room to be cold. What was really annoying was that the phone in the room rang at around 2 in the morning. The person on the other end was claiming to be the front desk, asking for our credit card information as their system went down and they lost it. We figured it was a crank call and hung up. It ruined our sleep and we were not to happy. Told the front desk in the morning and he mentioned that it has happened before. Someone could be duped by that , especially when they are half asleep.

I wish I could make this review a 3.5 because that's where it belongs in my opinion. This is our third time staying at this hotel in the past 5 years and we have seen changes just due to time and wear & tear. The first time we stayed the bed was so comfortable we actually found out what the mattress was and we have that same one at our house- this time not so much. I don't know if they changed mattress types or if they just haven't updated but I found the bed to be somewhat uncomfortable this time around. The rooms are still decent but they need upgrading- mosly smaller things like painting etc. Our tub worked fine but the faucet handles were missing trim parts and the removable cover on the front to access the jacuzzi motor was barely hanging on. The breakfast was fine but certainly not fantastic. I am not sure this has as much to do with this hotel as it does in general with hotels that offer complimentary breakfasts. I think we have grown tired of them over the years as they are mostly bland. Just a personal opinion. The common areas are clean and the staff was very friendly. While this is still a good hotel, I think if we come back to Ottawa in the near future we might try something different.

Had a very nice stay at this hotel compared to Travelodge where we stayed previously which was terrible. The staff at Best Western were pleasant and helpful. The room was nice and the beds very comfortable. Would definitely recommend Best Western Plus Ottawa for your next stay.

The hotel is within easy walking distance to the Civic, 15-20 min, or a short cab ride. With evidence of a medical appointment there is a discount on the room. A coupon was received on checking in for a free beer, wine or beverage in the bar.

We stayed at the hotel for 3 nights. It was very nice and clean. Bedding comfortable and staff was very accommodating. The restaurant was clean and not busy. We had some nice salads with chicken or salmon.

Veery clean and and quiet. Location isn't the greatest but you wouldn't be staying here for that reason. Choose a hotel closer to downtown if you are a tourist. Easy check in, great customer service. The only thing that would make this hotel great is a free breakfast. A little pricey for the location!

The rooms in this hotel are fine with lots of space for working. The laminate flooring in the rooms does not clean well giving the impression that the floors are dirty ( when they may not be.)Had a room with a leak in the closet but was taken care of and room change was done well. There is no breakfast included in this site which is something that I have come to expect as a Diamond BW points member. The restaurant is Ok but the menu is a bit limited and the prices a a bit high for what you get. The prices for the rooms however are attractive for Ottawa and the location was good for where we were working.

1274 Carling Ave Ottawa ON

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Best Western Plus Ottawa City Centre places you within 3 miles (5 km) of popular attractions like Rideau Canal and Canadian War Museum. This 121-room, 3-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi. It's in central Ottawa and also close to Supreme Court of Canada and Ottawa Hospital Civic Campus.


This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning off right with cooked-to-order breakfast served for a fee.


All of Best Western Plus Ottawa City Centre's 121 rooms are recently renovated and have an array of amenities, including refrigerators, coffee makers, and free local calls. Guests can expect to find free WiFi and wired Internet, along with 48-inch flat-screen TVs. Bathrooms offer hair dryers and free toiletries. Safes, ironing boards, and desks are also standard.

Property features

Guests staying at Best Western Plus Ottawa City Centre enjoy an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 4 meeting rooms, a conference center, and a 24-hour business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

75.0% of guests recommend this hotel

Total of 653 reviews