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Was given a handicap accessible room - bath tub was all scratched up and had a board stuck in middle. Mattress was nicely firm
Everything was clean. Tub was stopped up though. Staff was nice.
I have been coming to this hotel since 2010 and had no complaints. The last past 4 stays my experience was bad everytime. From unhelpful staff to dirty rooms.i have se t numerous emails with no compensation or even an apology.
That the room was actually clean. Didnt like the breakfast.
Nice clean good staff very relaxing. Had a great time there.enjoyed the pool .
Very overall disatified unfriendly staff property. Needs more attentio
WEBSITE STATED AIRPORT SHUTTLE, WAS NOT AVAILABLE!!!!!!!!!
It was ok. Old building, but room was clean. Staff very nice and helpful
Hotel room was absolutely filthy. Room stunk of smoke despite being a non-smoking room. Check in staff was friendly, but room was horrible.
Non smoking room - horrible smoke smell. No open rooms to move to. Staff was nice, but unable to accommodate us in a new room. Ended up moving hotels at our cost.
Ok rooms but disappointing cleanliness. When we mentioned this to the front desk staff they didn’t say they’d take care or it or anything just, “ oh that’s unfortunate”. Will not stay there again.
Not worth the money! Poor pillows, not told about extra $30 for pet to stay.
- I was disappointed with they mold in the bathroom. -The smell of the room. - The old towels and washcloths. - I came home with bites all over my arms and legs. :(
I wouldn’t send my worst enemy here. I use these places because I have to cook my own food as I have severe anaphylaxis food allergies. The sink pipes in the kitchen became detached, which leaked and I cleaned it up but was told they did not have maintenance. My stay was only for a few nights but it seriously made life terribly difficult. Orbitz tried calling and Was continually told to call back at a later time. Extended stay called me and I had to stop her and ask that she stop interrupting me and speaking over me. There were a lot of unsavory people as well but I didn’t feel too unsafe
In the middle of the might, there was water logging in the closet and in the bathroom. In the description, it was mentioned there will be free continental breakfast but there was grab and go breakfast. After 11pm, there in no staff assistance in the room. You have to go to the front desk. I was very disappointed with this extended stay.
Extended Stay America Suites Orlando Southpark Equity Row is located 2.7 mi (4.3 km) from Florida Mall and within a 10-minute drive of Sleuth's Mystery Dinner Show. This 135-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
The 135 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, ironing boards, and desks are also standard. Housekeeping is available on request.
Renovated in 2016, Extended Stay America Suites Orlando Southpark Equity Row offers an outdoor pool, free WiFi in public areas, and coffee in a common area. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include laundry facilities and barbecue grills.
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Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Was given a handicap accessible room - bath tub was all scratched up and had a board stuck in middle. Mattress was nicely firm
Vivien, thank you for choosing our hotel. The condition you describe of the bathtub unacceptable, and we are sorry for the inconvenience this caused. We have addressed this with our staff to make the necessary improvements. We hope you will give us a second chance to deliver the type of experience you should always expect from us. Sincerely, Hotel Management
Everything was clean. Tub was stopped up though. Staff was nice.
Thank you for choosing to stay at Extended Stay America. We are happy you enjoyed your visit to our spotless property. We are also glad you liked our courteous associates. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
I have been coming to this hotel since 2010 and had no complaints. The last past 4 stays my experience was bad everytime. From unhelpful staff to dirty rooms.i have se t numerous emails with no compensation or even an apology.
Jared, thank you very much for your feedback for your continued patronage. We apologize for not living up to our commitment to clean accommodations and friendly service this time. We are working with our appropriate members of our staff to ensure this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
That the room was actually clean. Didnt like the breakfast.
Thank you for being our guest and for sharing your feedback. We are happy overall you enjoyed your stay and liked our spotless accommodations. Also, we will pass along your comments to the appropriate individuals regarding food and beverage selections at our hotel. Thank you again, and we hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Nice clean good staff very relaxing. Had a great time there.enjoyed the pool .
Thank you for being our guest at Extended Stay America. We are glad to know you enjoyed our amazing pool and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Very overall disatified unfriendly staff property. Needs more attentio
Thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team, so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. Thank you again for your sincere feedback. We hope we will have the opportunity to welcome you back to our hotel and provide you with a much better experience. Sincerely, Hotel Management
Thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management